《跨境电商客户关系管理》课件-售中客服业务范围 学习处理交易问题咨询回复

学习处理交易问题咨询回复跨境电商客户关系管理情景描述任务导入知识点讲解总结任务操作目录李晓在企业邮箱收到一封邮件。情景描述邮件的主要内容是客户对的咨询。学习售前跨境客服的技巧。小组讨论：跨境客服是和顾客直接接触的岗位，跨境客服需要掌握哪些交易回复问题呢？任务导入任务操作跨境客服应该掌握以下交易回复问题：一、针对大额订单，一般询盘的回复二、针对大额订单，具体询盘的回复三、针对大额订单的报价四、针对买家砍价的回复五、针对犹豫不决的客户回复技巧知识点讲解知识点讲解Dear

XXX,ThankyouforyourinquiryofJune16,

2019.Wehavetheseitemsinstocknow,asyouknow,ourproductsaresuperiorinqualityandreasonableinprice.Asweareinthepromotionsales,weoffera3%discountforbulkpurchase.Ifyouwouldliketohavemoreinformation,pleasedonothesitatetocontactus.Wearelookingforwardtoyourearlyreply.Best

wishes,XXX知识点讲解知识点讲解Dear

XXX,ThankyouforyourinquiryofJune16,2019andwearepleasedtomakethefollowingquotationforthegoodsas

required.Commodity:Men’s

T-shirtItemNo.:

ZFE-1Qty.:

3000pcsSize:S,M,Land

XLColor:dark,grey,lightblue,andwhitePrice:atUSD4.2/pcCIFNewYorkShipment:inJuly1,

2019Payment:byirrevocableL/CatsightThisofferisvalidfor6days.Aswehavebeenreceivingarushofordersnow,wewouldadviseyouifyouareinterestedinit,pleaseletushaveyourreplyassoonas

possible.Yoursfaithfully,XXX知识点讲解知识点讲解DearMs.

Julie,Thisistoconfirmyourfaxof13,July2019,askingustomakeyouafirmofferforgreenbeenandsoybeanCFR

Singapore.Wefaxedyouthismorningofferingyou400metrictonsof1classgreenbeanat$2000permetrictonCFRSingapore,forshipmentinOct.2019,subjecttoyourreplybeforeSet.20,2019.Pleasenotethatwehavequotedourmostfavorablepriceandareunabletoentertainanycounteroffer.Astosoybeans,wewouldliketoadviseyouthatthefewlotswehaveatpresentareunderofferelsewhere.If,however,youweretomakeusasuitableoffer,thereisapossibilityofoursupplyingthem.Asyouknow,ithasbeenagreatdemandforthesecommoditiesandthishasresultedinincreasedprices.Youmay,however,takeadvantageofthestrengtheningmarketifyousendanimmediately

reply.Yoursfaithfully,XXX知识点讲解知识点讲解Dear

Jeffery,Thankyouforyourinterestsinour

goods.Sorrythatwecan’tofferyouatyourprice.Webelieveourpriceisquitecompetitive,itisimpossiblethatanyothersupplierscanquoteaslowasoursiftheirproductsareasgoodasoursinquality.However,we’dliketoofferyousomediscountsonbulkpurchases.Ifyourorderismorethan500pieces,wewillgiveyouadiscountof3%

off.Pleaseletmeknowforanyfurtherquestions.Thanks.Best

wishes,XXX知识点讲解知识点讲解Dear

friend,Thankyouforyourpatronage,asyoucansee,therearealotofpromotionsinourstore.Ifthevalueofgoodsyoupurchasedreachest