城市轨道交通客运服务英语（第二版）课件 3.2 Breakdowns 地铁故障

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases，understandthecorrectexpressionsinthesubwaystation.2.mastertypicalsentencesaboutstationservicework，beabletocommunicatewithpassengersinEnglish.3.BeabletoanswerandexplainrelevantsubwayregulationsinEnglish.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务

Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task3.2Breakdowns

地铁故障

Part4ServiceInthePlatform站台服务二、UsefulExpressionsReplyingtoinquiries1.Apowerfailureknockedoutserviceontheline20minutesago.20分钟以前线路停电导致地铁停运。2.Somethingiswrongwiththesubwaysignalsystem,andtheserviceissuspendedfornow.Ithinkit’sbetterforyoutotakeabus.

地铁信号系统出现故障，目前列车停运。您最好改乘公交车。3.YoucangetarefundandaletterofapologyattheServiceCenter.您可以到服务中心领取退款和致歉信。4.Here’saletterofapology,youcantakeitjustincase.

这里有一封致歉信，请拿好以防万一。5.Thereareanybusesoutsidethestationwaitingtotakepassengers.Somewilltakeyoutosubwaystationsnearbythatareinservice.

站外很多公交车在等候载客。其中一些会带你去附近运营正常的车站。6.80busesweremobilizedtodivertpassengers,sotheywon’tbeverycrowded.

我们调运了80辆公交车来转移乘客，所以车上并不太挤。

C.Fillintheblankswiththewordsgiveninthebox.Thenreadthepassageoutloud.automaticcollidedinjuredcollapsedsignalcrushed

AfatalaccidentoccurredinWashingtonD.C.onJune22,2009,onitsextensivesubway,thesecondbusiestandoneofthenewestintheU.S.Atrain________intotherearofanotherwhichhadstoppedatanabove-groundstation.

Thefrontcarofthemovingtrain_________.Ninepeopleinthatcarwerekilled,and52inbothtrainswere______.Theimmediatecauseoftheaccidentwasthefailureofthe_________traincontrolsystemtodetectthestationarytrainandsenda________forthemovingt