城市轨道交通客运服务英语（第二版）课件 5.2 Ticket Refund 退票

UrbanRailwayTransitOperationandServiceEnglishENTER1.graspthemainwordsandphrases2.masterthekeylanguagepointsandsentencestructuresinthedialogues;3.understandthecorrectexpressionsinthesubwaystation.TeachingObjectivesCONTENTSPart1StationReceptionEnglish接待用语

Part2TicketAffairs

票务事务Part3ServiceInTheConcourse站厅服务Part4ServiceInthePlatform站台服务Part5DisposalofPassenger’sSppecialAffairs

乘客特殊事务处理

Task5.2TicketRefund

退票

Part2TicketAffairs

票务事务UsefulSentenceandExpressionsB.TicketRefundRegulation：退票规定1.SingleJourneyTicketRefundRegulations:Norefundwillbemadeforsuchkindoftickets(exceptforthereasonsarisingfromthesubway).单程票：一经售出概不退票（地铁原因除外）。2.StoredValueTicketRefundRegulations:TicketRefundwillbemadewiththepresentationofStoredValueTicketandtheGuaranteePaymentInvoice.储值票：凭普通储值票及押金发票退票。UsefulSentenceandExpressions1）IftheStoredValueTickethasn’tbeendamaged(i.etheappearanceofthetickethasn’tbeenchangedmuch,forexample,withoutfolding,rupturing,doodlingandsticking,etc),theguaranteepaymentshouldberefundedtothepassenger.

普通储值票未损坏的（是指车票外观未出现较大改变，例如：折叠、断裂、涂写，张贴等），押金退还乘客。2）IftheStoredValueTickethasbeendamaged,theguaranteepaymentwillnotberefunded.

储值票损坏的，押金不予退还。UsefulSentenceandExpressions3）IftheremainingvalueontheStoredValueTicketcanbedetermined,thentheremainingvalueshouleberefundedtothepassenger;cannotbedetermined,thenthelossshouldbebornebythepassenger.

能查询到储值票车票余值的，将车票余值退还乘客，不能查询到车票余值的，车票余值损失由乘客承担。Conversation

Dialogue1Delay&Return晚点/退票

P:What’sthematter?Whyhasn’tthetrainarrivedyet?

出什么事了？为什么列车还没有到？S:Sorrytokeepyouwaiting.Theremustbesomethingwrong.Pleasewaitpatiently.Ifyouareinahurry,youcanchangetransportation.

抱歉让您久等，列车可能出现故障，请耐心等候！如果您有急事，可以转乘其他交通工具。P:Howaboutmyticket?

我的票怎么办？S:Wecanreturnthefare.

我们可以办退票手续。

Notes:PreferstoPassengerSreferstoStationStaffP代表乘客S代表车站员工Role-play.Workwithyourpartnertocreateadialoguebasedonthegivensituation.Situation1SupposeyouareaMetrostationstaff，andyourpartneractsasapassengerwhocannotgetthroughtheturnstile.Afterchecking，youfindthathe/shehasnotswipethecardwhenexitinglasttime.Situation2Supposethatyoudon’tknowhowtorefundtheticket，soyoumustasksomeonetogetsomeusefulinformation.TranslatethefollowingsentencesintoEngli