商务英语写作实务课件Unit 5 Thank-you Letter Writing;Unit 6 Congratulation Letter Writing

Unit5Thank-youLetterWritingLearningObjectivesknowthefunctionsofthank-youletters;knowbasicelements&principlesofthank-youletterwriting;draftandwriteaonethank-youletter.SectionOneGeneralIntroductionItisproperbusinessetiquettetosendthank-youlettersinavarietyofsituationssuchasinterview,recommendation,reception,hospitalityandbusinesscooperation.I.FormatInsideAddressSalutation1.thereasonyouarewriting2.allrelevantfacts(MainBody)3.anexpressionofappreciationSignatureII.TipsThethank-youlettercanbewritteninformalorinformalway.Beginwiththefactsthatneedtobeappreciated.Bebriefandeachsentenceshouldberesponsibleforoneclearfunction.Besincerely.Theinsideaddresscanbeomitted.III.Warm-upExerciseYouareJackWang,theSalesManagerofyourcompany.Pleasewriteathank-youlettertoHenrySmith,thePurchasingManagerofanothercompanytothankfortheirplacinganorder.PointsYourcompanygotalargeorderfromHenry’scompany.Thankhimforplacingtheorder.Hopetokeepalong-termbusinessrelationship.SectionTwo

SamplesUnitedCook,Inc.127MerchantSt.LosAngeles,CA90021October13,2009MegSmiths,ManagerofSalesDepartmentABC,Inc.567IndustrialDriveLosAngeles,CA69987DearMs.Smiths,Thankyouforthepromptdeliveryofthesampleofnewproducts.Wereceivedityesterday.Itisexactlywhatourcompanyneedsatthismoment.Ibelieveitwillbeverypopularontheinternationalmarketforitspowerfulengine.Wetrulyappreciateyourquickresponsetoourrequestandaresendingacopyofthislettertoyourplantmanager.Sincerelyyours,JimSamanTechnologyControlManagerUnitedCook,Inc.Sample1Sample2DearMs.Zhang,Howtimeflies!Asthenewyeariscoming,I’dliketotakethisopportunitytosayhowmuchweappreciateworkingwithyouoverthepasttwelvemonths.Wesincerelyhopethatourpleasantbusinessrelationshipwillcontinueforalongtime.OnbehalfofmystaffIwishyouaMerryChristmasandaHappyNewYear.Yoursfaithfully,SusanSample3DearMr.Smith,Iamextremelygratefultoyouforlookingafterourclientsowellwhenhewasherelastweek.Irealizethatyougaveupagreatdealofyoursparetimetodothis,butithasprovedofimmensevaluetoourcorporation.Ihopeyouwillacceptmysinceregratitude.Ishallnotforgetyourhelp.Yourssincerely,XavierSample4DearMr.Jones,IwanttothankyouagainforofferingmetheopportunitytointerviewfortheplanninginternshippositionintheResearchandDevelopmentDepartment.Theprojectsyourorganizationhasonthedrawingboardarecertainlyimpressive.Ifofferedtheinternshipposition,IthinkIcouldbearealassettoyourteam.Ireallyappreciatethetimeyouspentininterviewingmefortheplanninginternshipposition.Ifyouhaveanyotherquestionsthatyouwouldliketoaskme,donothesitatetocall.Thanksagain!AliceLeeSectionThree

SituationWritingSituation1Asasalesman,youwouldliketothankyoursupplierMr.Hudsonforthecooperationof10years.Lastweekhecongratulatedyouforthe12thanniversaryofyourcompany.Youwanttowriteathank-youlettertohimtoexpressyourthankfulness.Completethefollowingthank-youletterwiththeChineseprovided.DearMr.Hudson,___________________________________________（感谢您过去十年与我们的合作）andyourcongratulationonthecelebrationof12thanniversaryofourcompany.Forthepasttenyears,wehavebeendoingbusinesssmoothlyandconcludednumeroustransactions.____________________________________________________________________.（作为我们的供应商您为我们公司的发展做出了巨大贡献）.Inrecentyears,ourbusinesshasbeengrowingwithanaverageannualprofitincreaseof30percent.Meanwhile,oursalesdistributionhasbeenexpandedto56countriesandregionsfromtheoriginal15.______________________________________________________________________________（我想借此机会感谢您对我公司的持续支持）.Let’sworktogetherforourevengreatersuccess!ThankyouforyourcooperationoverthepastdecadeAsoursupplier,youhavegreatlycontributedtoourrecentrapiddevelopmentIwouldliketotakethisopportunitytoexpressmyappreciationforyourcontinuoussupportforus.Situation2YouhaveaninterviewwithMs.MaggieSmith,whoisManagerofHumanResourceDepartmentofStoneComputerCompany.Youwanttothankherfortheinterview.Completethefollowingthank-youletterwiththeChineseversionprovided.DearMs.Smith,______________________________________________________（我想借此机会感谢您面试我）forthepositionofDesignerinDesignandDevelopmentDepartment.

____________________________________________（我很高兴见到您，而且我学到了很多）aboutStoneComputerCompany.Iaminterestedinthispositionverymuchbecauseitismydreamtobeadesignerinthisfield.AndIamconfidentthatmyeducationandworkingexperiencehaveprovidedmewiththequalificationstoworkeffectivelywithyourteam.Iamespeciallypleasedtoknowthatyouusethenewprogramminglanguage,sinceIcompletedtwocoursesinit,andIhaveuseditextensivelyduringmyinternshipatLenovoCompany.________________________________________________________________________（再次感谢您给我机会参加贵公司的职位面试）.Iamexcitedabouttheprospectofworkingwithsuchadedicatedteamofprofessionals.Ifyourequestanyadditionalinformation,pleasedonothesitatetocontactme.

_________________________________________________________________（感谢您抽出时间考虑我的申请，很期待您的回复）.Sincerely,(Signature)IwantedtotakethisopportunitytothankyouforinterviewingmeIenjoyedmeetingwithyou,andIlearnedagreatdealOnceagain,thankyoufortheopportunitytointerviewforapositionwithyourcompany.Thankyouforyourtimeandconsideration,andIlookforwardtohearingfromyou.Situation3Correctwrongwordsorunnecessaryexpressionsinthefollowingthank-youletters.DearAdamSmith,I’mverygladtowritetoyoubecausewehaveknoweachotherforalongtime.Thereisonethingiwanttotellyou.YesterdayIreceivedalargeorderfromABCandwastoldbythePurchasingManager,JaneFonda,thatyouwereresponsibleforthereferral.Itiswonderful.Iwasverypleasedtohavethenewbusiness,Adam,butevenmorepleasedthatyouthoughtwellenoughofmetorecommendmycompanytoJane.That’sthebestcomplimentIcanimagine,andtoshowmyappreciation,hereisabasketoffruitsforyouandyouremployees.Thankyou.Sincerely,TonyDearMs.Green,IappreciateyourwordsofwisdomconcernasolutiontotheproblemsIhavebeenexperiencinglatelywithaco-worker.Idiscussthesituationwithherandwehavecomeupinagoodcompromise.Wearebothmuchmorecomfortableineachother’spresencenowthatthesituationhasbeenconfronted.Thankyouforlisteningandforofferingsuchsoundadvice.YoursTruly,PhilipSituation4Supposethatyouhavebeeninterviewedbyacompany.Nowyouwanttowriteathank-youlettertothemanagerwhointerviewedyou.PointsExpressyourappreciationforinterviewer’stimeandconsideration.Describeyourabilitiesthatmatchtheposition.Requestreplyifitisconvenient.DearMr./Mrs.(Lastname)Thankyousomuchfortheopportunitytointerviewforthewritingposition.Iamstillveryinterestedinthejobandwouldbethrilledtojoinyourorganization.Iappreciatethetimeyoutooktospeakwithmeaboutthework.MydecadeofexperienceinterviewingbusinessprofessionalsandwritingcontentfortheInternetwillassistmeincreatingtheprofilesyouwantfeaturedonyourwebsiteandincreatingjustthetypeofcopyyouneedtopromoteyourservices.BecauseIworkquicklyandefficiently,Iwillbeabletoturnmostoftheprojectswediscussedaroundinonetotwodays.InadditiontotheprofilesandWebcopydescribingyourservices,Icancreatedazzlingpressreleasesandbrochuresinatimelymanner,allowingyoutoshowoffyourbusinessinapositivelight.I'mdetail-orientedbutI'malsoacreativethinker.Iworkextremelywellwithoutsupervision(andnevermissadeadline!)butIalsothriveinagroupbrainstormingenvironment.Thankyouagainforyourtimeandconsideration.PleasefeelfreetocontactmeatXXX-XXX-XXXXwithanyquestionsyoumayhave.Sincerely,YournameSituation5Youhaveyourstorerenovatedrecentlyandnowthestorelooksverygood.Afterrenovation,yoursalesincreasedalot.Youwanttowritealettertothankthemanagerwhoisresponsiblefortherenovation.PointsExplainthereasonyouwritethisletter.Presentthebenefitsbroughtbyhiswork.Tellhimthatyouwillhelphimenlargethenetworkofbusiness.DearJessica,Thankyouverymuchforyourhelpduringourrecentstorerenovation.Yourdesignexperienceandorganizationalskillsreallymadeadifferenceinhowquicklywewereabletore-open,andthenewlayoutalreadyseemstobeincreasingsalesofsomeitems!WeareplanningasimilarrenovationofoursatellitestoreontheWestside,andIwouldliketocontactyouforyourexpertiseonthatprojectaswell,asthetimecomescloser.Ihavegivenyournametoseveralexecutiveswhoinquiredaboutthenewlook,andIhopethatthiswillhelpyoutogrowyourbusinessaswell.Thankyouagain,andIlookforwardtoworkingwithyouinthefuture.Regards,KathyUnit6CongratulationLetterWritingLearningObjectivesknowthefunctionsofcongratulationletters;knowbasicelements&principlesofcongratulationletterwriting;draftandwriteaonecongratulationletter.SectionOne

GeneralIntroductionAcongratulationletterisusedforpraisingapersononhis/hersuccess.I.FormatInsideAddressSalutationBody：1.thereasonyouarewriting2.yourcongratulations(MainBody)3.anexpressionofgoodwishesSignatureII.TipsKeepthe7Csprinciplesaswellasthe5Wsinbusinesswritinginyourmind.Respectthefactsandavoidexaggeratepraising.Focusonlyonthereceiverandavoidtalkingaboutyourself.Don’tincludeanynegativecommentsorunhappynews.Usuallyunderonepageinlengthisenough.III.Warm-upExerciseYouareJackWang,theSalesManagerofacompany.PleasewriteacongratulationlettertoHenrySmith,thePurchasingManagerofyourcompanytocongratulatehimonhispromotion.PointsHehasservedalongtimeforthecompany.Heworksveryhardandhasmadegreatcontributionstothecompany.Hopehimmakemoreachievementsinfuture.SectionTwo

SamplesDearMs.Green,OnbehalfoftheentireteamofDesignDepartment,IwouldliketoheartilycongratulateyouforyournewdesignworkhaswonthefirstprizeintheDesignCompetition.Allyourcolleaguesareveryexcitedforyouareastarinourcompanynow.Wefeelwonderfulthatyouarepartofourteam.Asanintern,youhavedonealotofwork.Weknowthatyouarekeenonsoftwaredesignandyouspentalotofyoursparetimetoresearchit.Soyoudeservethisprize.Wehopethatwecanworktogethertomakegreaterprogressinfuture.Theentirecompanyiswishingyouallthebestforyourfuture.Congratulationsonceagain!Yourstruly,MaggieSample1Sample2DearMr.Wool,CongratulationsonyourpromotiontoManageroftheMarketingDepartment.Thereisnodoubtthatyoudeservethispromotion.Ithasbeenapleasureworkingwithoneascompetentasyouare.Ihavealwaysfeltthatyouhandledproblemsexceptionallywell.WearelookingforwardtoyourtriptoChinanextmonthwhenwecancelebrateyouradvancementinamoreformalway.Wishyoucontinuedsuccess.Yourssincerely,LiMingSample3Mr.JimSmith14OceanAvenueManhattan,NYDearJim,Ireallycan’tfindanexactwordtoexpressmyexcitingheartwhenIheardthatyouhavebeenselectedastheCFOatABCCorp..Butitisnosurpriseasyouareintelligentandtalent.LongagoIknewyouwouldbesuccessfulinfuture.AsaCFOinthislargecompany,youareinchargeofthefateofthecompany.Everydecisionyoumakewillinfluencethecompany.Wealltrustyoubecauseyouaresoexperiencedandwebelievewithyourleadyourcompanywillbemoreprofitableinthenextyear.Weallsendyouourheartiestcongratulationsandbestwishes.Yourssincerely,MaggieSample4DearMr.Sean,OnbehalfofallthestaffinD.R.Ltd.,IwouldliketosincerelycongratulateyouonyourrecentsalesrecordwhichistheNo.1ofthisseasoninourcompany.Iknowthatalltheemployeesinthiscompanyarethebestinthiscountry.Youareverycreativeandinitiative.I’mveryproudthatIcanworkwithyou.AndespeciallyyouMr.Sean,youareageniusofsales.Youcreatedarecordofourcompany.Itisagreatsuccess.Iknowyouhavemadegreateffortinyourworkandhaveovercomeunimaginabledifficulties.Inviewofyourworkethicandrelentlesscommitmenttocustomerservice,itisobviousthatyouhaveabrightfutureaheadofyou.Ihopethatyourexperienceworkingwithuswillcontributeinsomesmallwaytoyoursuccess.OnbehalfofthestaffinD.R.Ltd.,Iwishyouallthebestinyourfuturecareerandlifeendeavors,whatevertheymaybe.Yourssincerely,TonyNortonPresidentandCEOSectionThree

SituationWritingSituation1YouheardthatyourfriendMr.LiuopenedanewofficeinBeijingandyouwritealettertocongratulatehim.CompletethefollowingcongratulationletterwiththeChineseprovided.DearMr.Liu,____________________（我很高兴听说）youopenedanewofficeinBeijing.LetmecongratulateyouontheopeningofyournewofficeinBeijing.YournewofficeinBeijingshowsthatyourhardworkhasbeenpaidoff._________________________________（祝愿你的事业在将来取得更大成就）.YourssincerelyLiMingI'mverygladtohearthatMayyouhavegreatersuccessinthefuture.Situation2SupposeyourfriendMr.Lihasrecentlygotapromotion.CompletethefollowingcongratulationletterwiththeChineseprovided.DearMr.Li,_____________________________________________________________（听说你在公司得到升职，我由衷地为你感到高兴）.Congratulations!Itisexcellentofyoutogetapromotion,forafterallyouhavejustbeeninthecompanyforsixmonths.As