酒店服务英语课件 2 入住登记服务

酒店英语

入住登记服务

CheckIn入住登记服务checkin入住登记服务checkin

告知telling入住登记服务checkinHanks先生等一行7人如期到达沈阳，来到沈阳国际酒店。刚进大堂，接待员接待了他们并为他们办理入住登记手续….

引入leading回答下列问题

Answeringthefollowingquestions

结合所学知识，小组讨论：1）为Hanks先生办理入住登记，需要哪些程序？2）如果Hanks先生没有预定，怎么为他办理入住登记？3）入住登记手续办理完成后，应告知客人哪些信息？引入leadingUsefulwords登记常用词汇checkincheckoutroomtyperegister-registrationregistrationform/listvacancy=roomavailable roomrate=dailyrate=roomfee=roomcharge sign--signaturebreakfastcouponreceiptcreditcard登记离店房型登记（动）--登记（名）登记表空房房价签名(名）---签名（动）早餐券收据信用卡Usefulwords登记常用词汇

操练一drilloneUsefulwords登记常用词汇Serviceprocedure

入住登记服务的服务程序根据情境，小组讨论思考：入住登记的服务程序和常用英文表达操练二drilltwoServiceprocedure入住登记服务的服务程序

askingtheguesttofillintheregistrationformandsigningthenameandshowthepassportaskingtheguestifhehasareservationcheckingthereservationlistgreetingsServiceProcedureaskingtheguestthewayofhispaymenttellingtheguestsomeinformationandintroducingthebellboySentencesineachprocedure

入住登记服务各程序常用英文表达①greetingsa.Goodmorning,welcometoourhotel.MayIhelpyou?b.Goodafternoon,whatcanIdoforyou?②askingtheguestifhehasareservationa.Haveyoumadeareservationwithus?b.Doyouhaveareservation?c.Haveyoubooked/reservedaroom?③checkingthereservationlist④askingtheguesttofillintheregistrationformandsigningthenameandshowthepassportSentencesineachprocedure

入住登记服务各程序常用英文表达a.MayIsee/havealookatyourpassport.b.Wouldyouliketofillin/outtheregistrationform?c.Doyoumindfillingouttheregistrationform.d.Pleasefillintheregistrationformandsignyournamehere.e.Don’tforgettofilloutyourname.⑤askingtheguestthewayofhispaymenta.Howwouldyouliketomakeyourpayment?b.Howwouldyouliketopay?⑥tellingtheguestsomeinformationandintroducingthebellboySentencesineachprocedure

入住登记服务各程序常用英文表达如果Hanks先生无预定，怎么处理播放一段音频，根据音频里的内容总结出部分英文语句①greetings②askingtheguestifhehasareservation③gettingtoknowthecommendationinformationfortheguest(roomtype,no.ofpersons,timeforstaying,specialrequest)④Checkingaskingtheguesttofillintheregistrationformandsigningthenameandshowthepassport⑥askingtheguestthewayofhispayment⑦tellingtheguestsomeinformationandintroducingthebellboy操练三drillthreeSentencesineachprocedure

入住登记服务各程序常用英文表达Nowit’syourtimetoshow重新编排情境a要求：每组选出一名学生扮演Hanks先生，一名学生扮演前厅接待员；服务程序全面；注意服务礼貌，禁忌训练一

practiceoneSentencesineachprocedure

入住登记服务各程序常用英文表达以小组为单位讨论情境:接待员为Hanks先生等人办理完了入住登记手续后，需要告知客人哪些信息？哪些信息是必要的，英文如何表述a.Yourroomis808,andisonthe8thfloor.Thisisyourkeyandroomcard.b.Thisisyourbreakfastcoupon.Pleasetakecareofit.c.Breakfastisservedfrom5.30amto9.30amattherestaurantonthe1stfloor.c.Thebellboyisheretotakeyouup/toyourroom.d.Enjoyyourstayherewithus

深化一

improvementoneSituationalroleplay

情境对话各小组根据以下情境编排对话，并在班级演示。情境：Jennifer女士到沈阳旅游，想要入住沈阳国际酒店，但是她事先没有预定，Jennifer来到的沈阳国际酒店的大堂，准备办理入住登记手续，接待员接打了她要求：每组全体学生参与编写编排对话，其中2-3人参与演示训练二

practicetwoSituationalroleplay

情境对话学生自编情境，2-3