应用文写作-投诉：海外网站所购围巾与描述严重不符+讲义 高二下学期4月月考英语试题

应用文写作你是李华，从海外网站购买了围巾作为妈妈的礼物，但收到后发现质量差，与描述不符。请写一封投诉信给卖家。内容包括：1.描述问题：2.提出要求。注意：1.写作词数应为80左右：2.请按如下格式在答题卡的相应位置作答。DearSir/Madam,_______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________Bestregards,LiHua写作提纲第一段：开篇表明写信目的，提及购买围巾的基本信息（如购买时间、商品名称等），引出对商品质量问题的投诉。第二段：详细描述围巾存在的质量问题，如材质不符、做工粗糙等，并与商品描述进行对比，突出差距。第三段：明确提出自己的要求，如退款、换货或给予补偿等，表达期待卖家尽快解决问题的态度。语言积累短语makeapurchase（进行购买）bedisappointedwith（对……感到失望）qualityproblem（质量问题）beinconsistentwith（与……不一致）asdescribed（如描述的那样）indetail（详细地）roughworkmanship（做工粗糙）wrongmaterial（材质错误）askforarefund（要求退款）exchangefor（更换为）compensationfor（对……的补偿）lookforwardto（期待）takeimmediateaction（立即采取行动）solvetheproblem（解决问题）customerservice（客户服务）onlineshopping（网上购物）satisfactorysolution（满意的解决方案）inatimelymanner（及时地）佳句IamwritingtoexpressmydissatisfactionwithascarfIpurchasedfromyourwebsiterecently.（我写信是为了表达我对最近从贵网站购买的一条围巾的不满。）IwasreallyexcitedwhenIplacedtheorder,butIwasextremelydisappointedwhenIreceivedtheitem.（下单时我非常兴奋，但收到商品时我极其失望。）Thequalityofthescarfisfarfromwhatwasdescribedonyourwebsite.（这条围巾的质量与贵网站上描述的相差甚远。）Thematerialofthescarfisnottheoneyouclaimedittobe.Itfeelsroughanduncomfortable.（围巾的材质并非你们所宣称的那样。它摸起来粗糙且不舒服。）Theworkmanshipissopoorthatthereareloosethreadsandunevenstitchingalloverthescarf.（做工太差了，围巾上到处都是线头和不平整的针脚。）Thisiscompletelyinconsistentwiththehigh-qualityproductshowninthepicturesanddescribedintheproductdetails.（这与图片中展示以及产品详情里描述的高质量产品完全不符。）Isincerelyhopeyoucanunderstandmyfrustrationandtakethisissueseriously.（我真诚地希望您能理解我的沮丧，并认真对待这个问题。）Iwouldliketoaskforafullrefundoranexchangeforascarfthatmeetsthequalitystandardsasdescribed.（我希望能全额退款，或者更换一条符合描述质量标准的围巾。）Ifarefundisnotpossible,Iexpectsomeformofcompensationfortheinconveniencecaused.（如果无法退款，我期望能因所造成的不便得到某种形式的补偿。）Ilookforwardtoyourpromptreplyandasatisfactorysolutiontothisproblem.（我期待您的及时回复以及对这个问题的满意解决方案。）Pleasetakeimmediateactiontoaddressthismatterandensurethatsuchissuesdonotoccuragaininthefuture.（请立即采取行动解决此事，并确保未来不再发生此类问题。）Ibelievethatgoodcustomerserviceiscrucialforthesuccessofanyonlinebusiness.（我认为良好的客户服务对任何在线业务的成功都至关重要。）IhopeyoucanresolvethisissueinatimelymannersothatIcancontinuetohaveconfidenceinyourbrand.（我希望您能及时解决这个问题，以便我能继续对您的品牌有信心。）Yourattentiontothismatterwillbehighlyappreciated.（非常感谢您对此事的关注。）Itrustthatyouwillhandlethiscomplaintprofessionallyandfairly.（我相信您会专业、公正地处理这个投诉。）写作示范示范一

DearSir/Madam,

IamLiHua,acustomerfromChina.Imadeapurchaseofascarfonyourwebsitelastweekasagiftformymother.However,IamextremelydisappointedwiththeproductIreceived.

ThescarfIgothasseriousqualityproblems.Thematerialisnotassoftasdescribed.Instead,itfeelsquiterough.Moreover,thepatternonthescarfisnotthesameasshowninthepictures.Itlooksmuchsimplerandlessdelicate.

Isincerelyhopeyoucansolvethisproblemforme.Iwouldliketoaskforafullrefundorexchangeitforascarfthatmeetsthedescription.Iamlookingforwardtoyourpromptreplyandasatisfactorysolution.

Bestregards,

LiHua示范二

DearSir/Madam,

IamwritingtocomplainaboutascarfIboughtfromyouroverseaswebsite.Iplacedtheorderafewdaysago,expectingahigh-qualityitemaccordingtotheproductdescription.

Unfortunately,thescarfIreceivedhasseveralissues.Thecolorisfadedcomparedtothepicture.Also,therearesomesmallholesonit,whichindicatespoorworkmanship.Clearly,itisnotwhatIpaidfor.

Idemandapropersolution.Iwanteitherafullrefundoranewscarfofgoodquality.Ibelieveyoushouldtakeresponsibilityforthisproblem.Pleasereplytomeassoonaspossible.

Bestregards,

LiHua示范三

DearSir/Madam,

Irecentlypurchasedascarffromyourwebsite,butIamverydisappointedwithitsquality.Iboughtitasaspecialgift,butnowIaminadifficultsituation.

Thescarfhasawrongmaterial.Itissupposedtobemadeofsilk,butitfeelslikeacheapsyntheticfiber.Besides,thesizeissmallerthanwhatwasstated.Thisisabigdifferencefromthedescription.

Ihopeyoucanhandlemycomplaintseriously.Iwouldliketogetareplacementscarforarefund.Iamwaitingforyourresponseandhopeyoucansolvethisproblemquickly.

Bestregards,

LiHua示范四

DearSir/Madam,

IamwritingtoexpressmygreatdisappointmentwithascarfIpurchasedfromyourwebsite.Iwasattractedbythebeautifulpicturesanddetaileddescription,buttheactualproductisfarfromsatisfactory.

ThescarfIreceivedhasobviousqualityflaws.Theedgesarenotwell-finished,withmanyloosethreads.Inaddition,thecolordoesnotmatchthedescriptionatall.Itlooksdull.

Iexpectyoutotakeactionimmediately.Iaskforarefundoranexchangeforascarfthatisasdescribed.Pleasegivemeareplyandsolvethisproblemwithoutdelay.

Bestregards,

LiHua【答案】DearSir/Madam,IamwritingtoexpressmydisappointmentregardingthescarfIrecentlypurchasedfromyouronlinestoreformymother’sbirthday.Uponreceivingthescarf,Ifoundthatitdidnotmeet