酒店英文道歉信

酒店英文道歉信酒店英文道歉信「篇一」Mr.UlrichNiemann。DirectorPeople-PeopleExchangeCo。DearSirorMadam:Friday22ndSeptemberManythanksforyourfaxdated7thSeptemberaddresstoGeneralManagerconcerningtheproblemsyouexperiencedduringyourlastvisitfrom29th-30thAugust.Mr.Ford,ourGeneralManagerisawayonleaveatpresentandthereforeIhavetakenthelibertyofreplyingtoyouonhisbehalf。Mr.Niemann,pleaseacceptoursincereapologiesfortheproblemsyouhaveexperienced-ourpolicy,whichyouwereunfortunatelywronglyinformedasanewnpolicy,standsthatthoseGoldenCirclememberswhoareeligibleforupgradesmaybookthroughanychannel,subjectofcoursetoroomavailability.IhavesubsequentlytakenappropriatestepstoensurethatnoneofourothereligibleGoldenCircleguestsaresimilarlyinconveniencedinfuture。IhavealsonotedyourcommentsconcerningourhousekeepingStaffandtheirlackofEnglishandbasiccourtesyandIassureyouthatwewillbeintensifyingourtrainingeffortsinboththoseareasinanefforttoimproveourstandards。Itisonlythroughfeedbacksuchasyourownthatwecanjudgeourselveshonestlyandenhancetheoverallexperienceforyou,ourvaluedguestandthereforeIthankyoufortakingthetimetoputpentoppaper。WearenormallyveryproudoftheservicewhichweofferatChinaWorld,andthus,inanefforttoredeemourselves,wewouldliketoofferyouonenightscomplimentaryaccommodationwhennextyouvisitBeijing.Tothisend,IwouldbegratefulifwouldcontactmepersonallyandIwillgladlymakethenecessaryarrangementsonyourbehalfalongwithanyspecificrequirementsyoumayhave。MyapologiesonceagainandIlookforwardtowelcomingyoubacktoChinaworldHotelinthenearfuture。RegardsAlfredZhuangFrontOfficeManager酒店英文道歉信「篇二」DearMs.Iwasaki。ThankyouforyourpositivecommentsregardingyourexperiencewhilestayingwiththeWestinShanghai。Attheoutset,pleaseacceptourmostsincereapologiesfortheinconveniencecaused.Kindlyrestassuresthatyourconcernhasbeenwelltakenandcommunicatedtoallconcernedforimmediateimprovement.Ms.Iwasaki,asweveconductedathoroughinvestigationaboutallpinpointedissuesyouboughtout.Pleaseallowustoexplaintheoutcomeforyourreference。Uponyourarrival,ouragentfailedtolocateyourreservation.Wesincerelyapologyasourassociateobviouslymistakenlyimplementedthestandardcheckinginprocedure.ThereservationforyouandMs.HinakoMutoweremadeearlyNovember,andneverbeend.WeunderstandthatyoumayrequestedtheKingSizeroombutactuallywecouldnotsatisfyyourrequest。酒店英文道歉信「篇三」DearSirorMadam:TheManagementofChinaWorldHotelmodateyouonyourarrival.ThisisnotthenormalmannerinmodationatBeijinginternationalhotelonAugust19tobesatisfactory.Weregretthatofortableone。ThankyouforyourkindunderstandingandingyoubacktoChinaWorldHotelsoon。Withrenementsregardingyourexperiencemunicatedtoallconcernedforimmediateimprovement.Ms.Ieforyourreference。Uponyourarrival,ouragentfailedtolocateyourreservation.Wesincerelyapologyasourassociateobviouslymistakenlyimplementedthestandardcheckinginprocedure.ThereservationforyouandMs.HinakoMutobutactually29th-30thAugust.Mr.Ford,ourGeneralManagerisaavailability.IhavesubsequentlytakenappropriatestepstoensurethatnoneofourothereligibleGoldenCircleguestsaresimilarlyinconveniencedinfuture。IhavealsonotedyourcommentsconcerningourhousekeepingStaffandtheirlackofEnglishandbasiccourtesyandIassureyouthatplimentaryaccommodationingyoubacktoChinaworldHotelinthenearfuture。RegardsAlfredZhuangFrontOfficeManager酒店英文道歉信「篇四」Mr.Cheung,Thankyouagainforgivingusyourfeedbackforitisonlythroughsuchinputfromourvaluecustomersthatweareablecontinuouslyimproveourstandardsofservice.Wehopeyouwillindulgeusonthisoccasionandallowustoredeemourselvesbywelcomeyoubackinthenearfuture。MaytheyearoftheRabbitbringyoujoyandprosperity。YoursSincerely。AlfredZhuang酒店英文道歉信「篇五」酒店英文客人道歉信范文酒店英文客人道歉信范文一Ms.MITSUKOIWASAKI3-16-6-804,HIGASHISUNAKOTO-KUTOKYO,136-0074DearMs.Iwasaki。ThankyouforyourpositivecommentsregardingyourexperiencewhilestayingwiththeWestinShanghai。Attheoutset,pleaseacceptourmostsincereapologiesfortheinconveniencecaused.Kindlyrestassuresthatyourconcernhasbeenwelltakenandcommunicatedtoallconcernedforimmediateimprovement.Ms.Iwasaki,asweveconductedathoroughinvestigationaboutallpinpointedissuesyouboughtout.Pleaseallowustoexplaintheoutcomeforyourreference。Uponyourarrival,ouragentfailedtolocateyourreservation.Wesincerelyapologyasourassociateobviouslymistakenlyimplementedthestandardcheckinginprocedure.ThereservationforyouandMs.HinakoMutoweremadeearlyNovember,andneverbeendeleted.WeunderstandthatyoumayrequestedtheKingSizeroombutactuallywecouldnotsatisfyyourMr.Cheung,Thankyouagainforgivingusyourfeedbackforitisonlythroughsuchinputfromourvaluecustomersthatweareablecontinuouslyimproveourstandardsofservice.Wehopeyouwillindulgeusonthisoccasionandallowustoredeemourselvesbywelcomeyoubackinthenearfuture。MaytheyearoftheRabbitbringyoujoyandprosperity。YoursSincerely。AlfredZhuangFrontOfficeManager酒店英文客人道歉信范文二DearMr.ShuIwouldliketothankyouforchoosingtheChinaWorldHotelforyourrecentlystay。Onbehalfofmanagementandstaff,pleaseacceptmysincereapologiesforthefailedtoextendyourGoldenCirclebenefitsoftheKingSizebed,goldencircleappropriatefloorandnewspaper。duringyourstaywithuson01-08thNov。Asourvaluedguest,yourcommentsandfeedbackareofutmostimportancetous.Mr.Shu,shouldyouchoosetoreturntoourhotel,pleaseletmeknowandIwillensurethatyourstaywillrestoreyouconfidenceinthequalityserviceuponwhichtheGoldenCirclestands。Myapologizeonceagainandthankyoufortakingtimetobringthismattertoourattention。Wearelookingforwardtowelcomeyoubacktohotelagainifyouwouldliketogiveuschancetocorrectourmistake。Shouldyouhaveanyinquiries,pleasefeelfreetocontactme。Kindandbestregards。AlfredZhuangFrontOfficeManager。酒店英文客人道歉信范文三November03,1999Mr.ShenNanPingFlat20F,Block1RobinsonHeights8RobinsonRoadHongKongDearMr.ShenWearesorrytolearnofthe

unpleasantexperienceyouhadencounteredduringyourlaststaywithusonJun.13-15,1999asincorrectamountwaschargedontoyourVisaCardaccount,itshouldbeRMB6787insteadofRMB3887.42。Wehavemadeafullinvestigationintomatterandregrettosaythatitwasourstaffsmistake,therefore,weaskforyourkindunderstandingashumanerrorisboundtocreepinonoccasionandacceptourmostsincereapologiestoyouinthisrespect。Mr.Shen,attachediscopyofyourhotelbillandamendedVisaCardvoucherwithcorrectamountIndicatedforyourreferenceandperusal.Ifyouhaveanyqueries,pleasedonothesitatetocontactUs。Onceagain,ourmostsincereapologiesandwelookforwardtoopportunityofredeemingourselvestowelcomingyoubacktoChinaWorldHotelinnearfuture。YoursincerelyAlfredZhuangFrontOfficeManager酒店英文道歉信「篇六」November03,1999Mr.ShenNanPingFlat20F,Block1RobinsonHeights8RobinsonRoadHongKongDearMr.ShenWearesorrytolearn