《民航服务英语（第2版）》课件Unit 3 Ticket Endorsemen fund

RESUMEUnit3

TicketEndorsement&RefundWords

CONTENT

ListeningAnounncementsExerciseWordsinvoluntary[ɪn'vɒlənt(ə)rɪ]adj.非自愿的fare[feə]n.票价，费用refund[ˈriːfʌnd]v./n.退还；退款route[ruːt]n.路线regulation[regjʊ'leɪʃ(ə)n]n.规定cancellation[,kænsə'leɪʃ(ə)n]n.取消Mandarin['mændərɪn]n.普通话courteous['kɜːtjəs]adj.有礼貌的receipt[rɪ'siːt]n.收据identification[aɪ,dentɪfɪ'keɪʃ(ə)n]n.证明qualified['kwɒlɪfaɪd]adj.有资格的efficient[ɪ'fɪʃ(ə)nt]adj.高效的devotedto[dɪ'votɪd]专心于;致力于meteorological[,miːtɪərə'lɒdʒɪkəl]adj.气象的Wordscommission[kə'mɪʃ(ə)n]n.佣金Amsterdam[ˈæmstəˈdæm]n.阿姆斯特丹activate['æktɪveɪt]v.激活；启动enhance[ɪn'hɑːns;-hæns;en-]v.提高；加强

combustion[kəm'bʌstʃ(ə)n]n.燃烧；氧化squeeze[skwiːz]v.挤压conclude[kən'kluːd]v.结束Wordsfare/fɛə/CET4TEM4(faring,fared,fares)1.N-COUNTAfareisthemoneythatyoupayforatripthatyoumake,forexample,inabus,train,ortaxi.busfareairfaretaxifarecarfareticketfarefullfarerefundCET6(refunding,refunded,refunds)名词读作ˈriːˌfʌnd，动词读作rɪˈfʌnde.g.Wewillrefundyouyourmoneyinfull.e.g.Weinsistedonarefundofthefullamount.Wordsmandarin/ˈmændərɪn/TEM81.N-UNCOUNTMandarinistheofficiallanguageofChina.e.g.AllvisitorsreceivethefreeaudioguideinRussianandMandarin.e.g.TheynolongerspokeMandarinwellenoughtoanswerquestions.qualified/ˈkwɒlɪˌfaɪd/TEM41.ADJSomeonewhoisqualifiedhasacertificate,licence,diplomaordegreeinordertoworkinaparticularprofession.有资格的;有文凭的e.g.Thismanwasnotqualifiedtodriveandwasspeeding.e.g.Areyouqualifiedforthisjob?Wordsefficient/ɪˈfɪʃənt/CET4TEM41.ADJIfsomethingorsomeoneisefficient,theyareabletodotaskssuccessfully,withoutwastingtimeorenergy.高效的e.g.这不一定是一种有效的学习方式.It'snotnecessarilyanefficientwaytolearn.e.g.我们怎么才能更有效率呢？Howcanwebemore

efficient?Activity1TaskADiscussion1.Howdoairlinescompensatepassengerswhenanoversalehappens?I2.Whatkindsofdocumentsoridentificationcardsarerequiredwhenapassengerrefundaticket?Thepassengerscangetanadditionalfreeticketoranupgradinginalaterflight.IDcardorpassportordriver'slicense.TaskCRelatedpicture1.柜台工作人员的外表很整洁。2.良好的沟通技能对于工作人员来说是必要的。3.柜台工作员的最重要品质是良好的沟通技能。4.她的中英文都很流利。5.作为一个接待员，她应该有良好的工作态度并且一直保持微笑。6.她的工作态度很好，回复旅客问题很耐心。7.她对待乘客不仅友善和尊重，而且有微笑和眼神交流。8.她对工作认真负责使得她工作效率很高。TaskCRelatedpicture1.Thecounterclerkisneatinapperance.2.Goodcommunicationskillsisamustforacounterclerk.3.Themostimportantcharacterforacounterclerkisgoodcommunicationskills.4.SheisfluentbothinMandarinandEnglish.5.Asareceptionist,sheshouldhaveagoodcustomer/workingattitudeandkeepsmilingallthetime.6.Shehasagoodattitude,replyingtothepassengerpatiently.7.Shetreatsthepassengernotonlywithkindnessandrespect,butalsowithasmile.8.Sheisdevotedtoservethepassengersosheisefficientatherwork.

wordsinlisteningtrap英[træp]美[træp]vt.诱捕；使…陷入困境

e.g.Thetrainwastrappedundergroundbyafire.列车被一场大火困在了地下.original[ə'rɪdʒənl]n.原件；原作；原物；原型adj.原始的；最初的originaldesign原设计；初始设计originaldata原始资料；源数据originalintention初衷；原始意图originaltext原文Activity2AnswerforListeningTWO1.leaveonthe6thandreturnonthe21st2.Ican’thelpyoutochangeyourflightdates3.aspecialfareTHREE1.IsthereanythingIcandoforyou?2.missedmyflight3.MU6988leavesat11:254.someseatsavailable5.yourpassportandyouroriginalticket6.payanextrafeeONE1.changethedateofmyflight2.onthe20thinsteadof3.Letmecheckseats4.Icanmakethatchangeforyou

wordsinpractiselicense英['laɪsns]美['laɪsns]n.执照，许可证

businesslicensedriver'slicensedriver'slicensedrivinglicenseexportlicensemarriagelicense

wordsinpractisecomeup1.PHRASALVERBIfsomeonecomesuporcomesuptoyou,theyapproachyouuntiltheyarestandingclosetoyou.e.g.皮特，上到我这儿来！2.PHRASALVERBIfsomethingcomesup,ithappensunexpectedly.e.g.I'mafraidsomethingurgenthascomeup.

wordsinlisteningbehindtheschedule落后于计划;落后进度e.g.Byhavingyouwillbeabletoseehowfaryouhavegotten,whatneedstobedonenextandifyouareaheadoforbehindschedule.拥有一个能让自己清楚向目标前进了多少，下一步该做什么，你超前完成计划，还是落后于计划的指南。e.g.Theprojectisbehindscheduleagain.工程又落后于预定计划了。Anouncementsactivate

['æktɪveɪt]vt.激活；启动duration[djʊ'reɪʃ(ə)n]

n.持续，期间LadiesandGentlemen,Ourin-flightWi-Fiisnowavailable.Toaccessawiderangeofonlineinformationandservices,activatetheWIFIfunctiononyournotebooktoaccessawiderangeofonlineinformationandservices.Foryoursafety,pleasemakesurethatyourmobilephonesremainswitchedofforsettoairplanemodefortheentiredurationofthisflight.Theoperationguideisavailableinyourseatpocket.Wehopeournewwirelessserviceenhancesyourflyingexperience.enhance[ɪn'hɑːns;-hæns;en-]vt.提高；加强AnouncementsLadiesandGentlemen,Ourflightattendantswillperformasafetycheck.Pleasefastenyourseatbelt,stowyourtraytable,(returnyourfootresttoitsinitialposition,)adjustyourseatbacktotheuprightposition,openthesunshades,switchofflaptopsandmobilephones,orturnmobilephonesintotheairplanemode.Anouncementslithium['lɪθɪəm]美['lɪθɪəm]n.锂powerbanks充电宝priorto['praɪə]在...之前；先于...Pleasetakecareofyourelectronicdevicestoavoidbatterycombustionordamagecausedbysqueezing,droppingorotherpossiblepressure.Wekindlyaskyounottosmokeoruselithiummobilepowerpacksthroughouttheflight.Cabinservicewillbegin20minutesafterdepartureandconclude30minutespriortolanding.Y