关于航班不正常情况的询问广州民航58课件

关于航班不正常情况的询问INQUIRIESABOUTFLIGHTIRREGULARITY广州民航职业技术学院主讲人：肖华芝教学目标TEACHINGAIMS01tomastersomebasicwordsandusefulexpressionsregardingflightirregularity02tomastersomebasicrulesonrespondingtopassengers’inquiriesaboutflightirregularityLead-in引入Inairlineservicemanyfactorswillaffectthedepartureandarrivaloftheflights.Canyoulistsomeofthefactorsthatmaycausethedelayandthecancellationoftheflights?DiscussionLead-in引入Flightdelayorcancellationusuallycanbecausedby：weathercondition（thunderstorm,poorvisibility,fog,typhoon,etc.）mechanicaldifficulties(aircraftmaintenance,equipmentfailure,routinecheckup,etc.)airtrafficcontrol,andsoon.ThunderstormMechanicalDifficultiesAirTrafficControlPoorVisibilitySituationalDialogue情景对话1Words&Expressions1.announcement/əˈnaʊnsmənt/ n.通告；声明2.delay

/dɪˈleɪ/ n.耽搁；延误

v.使迟到；使耽搁；使拖延3.visibility/ˌvɪzəˈbɪləti/

n.能见度；可视度4.inconvenience/ˌɪnkənˈviːniəns/ n.不便，麻烦SituationalDialogue情景对话1Thisisanannouncementforallpassengerstravellingon9:25flightTOM1223toRom.Thisflightisdelayedbytwohoursbecauseofbadweather.Apassengerheardthefollowingannouncementthatherflightwouldbedelayed,sosheaskedJiangYan,anairportcrew,forthereasons.Situation1(J:JiangWeiP:Passenger)P:Excuseme,Madam.JustnowIheardfromtheannouncementthatmyflightTOM1223hasbeendelayed.J:Yes,ithasbeendelayed.P:Whyhasitbeendelayed?J:It’sduetopoorvisibilitythismorning.P:Howlongdoyouthinkshallwewait?ExplainingReasonsSituationalDialogues1情景对话1J:Well,it’shardtosay.Ithinkyoushouldstayintheairportandpayattentiontothelatestannouncementoryoucanchangeanotherflight.P:Oh,myGod.It’sreallyterrible.J:Iamterriblysorryforthedelayandtheinconveniencebroughttoyou.P:Nothing,itisnotyourfault.J:Thanksforyourunderstanding.OfferingSolutionsExpressingApologiesConveyingThanksAnalysis分析GreetingwithaSmile

ExplainingReasons

OfferingSolutions

ExpressingApologiesConveyingThanksBasicRulesonRespondingtoPassengers’InquiriesAboutFlightIrregularityUsefulSentencePatterns有用句型ReasonsforFlightIrregularity1Thedelayisduetosomemechanicaltroubles.Theengineersaremakingacarefulexaminationoftheaircraft.飞机延误是由于一些机械故障造成的。工程师们正在仔细检查飞机。2Theflightwillbedelayedduetopoorvisibilitythismorning.由于今早能见度低，航班将延误。3Weareinformedthattheheavyfogcausesthedelayofallflightsthere.我们得知，大雾导致那里所有航班延误。4Thedelayisduetotheaircraftadjustment.延误的原因是航班调度。5Owingtotheairtrafficcontrol,we’llwaituntilatake-offclearanceisgiven.由于空中交通管制，我们要等待通知许可才能起飞。UsefulSentencePatterns有用句型SolutionstoFlightIrregularity1Butdon’tworryaboutit!Youshallbeinformedwhenthetroublesaresolved.但别担心！问题一旦解决就会通知您。2Wewillnotifyyouatonceassoonaswegetfurtherinformation.如果有进一步消息，我们会马上通知您的。3Astheweatherissochangeable,pleaselistentothelatestannouncementaboutyourflight.天气复杂多变，请您关注关于您的航班的最新广播。UsefulSentencePatterns有用句型ApologiesforFlightIrregularity1Iapologizeforhavingkeptyouwaitingforsometime.很抱歉让您久等了。2Iamterriblysorryforthedelayandtheinconveniencebroughttoyou.对于飞机延误和给您带来的不便，我深表歉意。3Iamsorryforthat.Isincerelyexpectyourunderstanding.对此我很抱歉。我衷心地期待您的理解。UsefulSentencePatterns有用句型Thanks1Thankyouforyourunderstanding.谢谢您的理解。2Thankyouforyourcooperation.谢谢您的配合。Assignment作业SentencePatternReview：PleasetranslatethefollowingsentencesintoEnglish.1很抱歉让您久等了。Iapologizeforhavingkeptyouwaitingforsometime.2飞机延误是由于一些机械故障造成的。工程师们正在仔细检查飞机。Thedelayisduetosomemechanicaltroubles.Theengineersaremakingacarefulexaminationoftheaircraft.3对于飞机延误和给您带来的不便，我深表歉意。Iamterriblysorryforthedelayandtheinconveniencebroughttoyou.4由于今早能见度低，航班将延误。Theflightwillbedelayedduetopoorvisibilitythismorning.5我们得知，大雾导致那里所有航班延误。Weareinformedthattheheavyfogcausesthedelayofallflightsthere.Assignments作业Workwithyourpartnerstomakedialoguesaccordingtothefollowingsettings.Youneedexplainthesituationstothepassengers.Pleasemakeavid