23联院(二下)-期末复习-选择题(Sus.定-2025.06)

23联院(二下)---期末复习Unit4-Unit6选择题汇总(2025.06)Readthefollowingsentencesandchoosethebestanswerforeachblank:Unit41.Thecompany's______wentbeyondourexpectationsthisyear,thankstotheexcellentcustomerservice. A.addition B.growth C.determination D.survival2.Themuseum'sguidelines_____thevisitorsnottotouchtheexhibits(展览品). A.request B.spoil C.allow D.ban3.Whendealingwithcustomers,servicerepresentativesshouldalwaysspeak______. A.excitedly B.loudly C.quickly D.politely4.Duringtoughbusinesstimes,acompany'smostimportantgoalis_______. A.harmony B.leisure C.survival D.movement5.Afterreceivingacomplaint,themanagerusuallyasksforthecustomer's_____onhowimprove. A.recommendation B.attention C.competition D.explanation6.Acustomer'snegativefeedbackcan_____thereputationofabusinessifnotaddressedproperly. A.maintain B.increase C.spoil D.build7.Ourcompanypridesitselfonhavinga(n)_____customerservicedepartment. A.poor B.average C.top-ranking D.basic8.Mostcustomerswere_______withthefriendlyattitudeofthecustomerservicestaff. A.different B.satisfied C.angry D.patient9.Thecompanyhasagoodrecordof_____training. A.people B.customer C.staff D.guest10.Shereceiveda(n)._________of$200fortheunusedtickets. A.refund B.discount C.order D.replacement11.Donotdownloadand_____softwarefromwebsitesthatyouareunfamiliarwith. A.upload B.fix C.install D.repair12.Theshoppingwebsitesentherordersinonebig_____. A.bargain B.deal C.delivery D.package13.The_______designofourproductattractedmanycustomers. A.original B.common C.normal D.regular14.Aproductioncompany____thefilmrightstothenovel. A.wassecured B.secured C.secure D.wassecure15.Thecompanysaiditwould_______anycustomercomplaints. A.deal B.investigate C.announce D.apologize16.Thetrainingsession______effectivecommunicationtechniquesforbettercustomerservice. A.demonstrated B.declined C.secured D.overstated17.Thepaintingsare_____inquality.Manyhavehighoffersforthem. A.common B.terrible C.exceptional D.average18.Thecustomerrepresentativekindlyofferedarefund,butthecustomer_____. A.accepted B.secured C.appreciated D.declined19.Ifyourpassportisstolen,youshouldapplyfora_____immediately. A.replacement B.return C.refund D.rescue20.Wearesorryforany________thelongwaitingtimeforthefoodmayhavecausedyou. A.convenience B.joy C.comfort D.inconvenience21.---Excuseme.Couldyoupleasehurryup?I'vebeenwaitingforquiteawhile.---_____We'llgetyourorderreadyassoonaspossible. A.Iapologizefortheslowservice. B.Wedon'thaveanytablesavailable. C.Stopcomplaining! D.Wedon'tservethatdishanymore.22.---Hi,Ireceivedmyorder,butthesizeiswrong.CanIreturnit?---_____Wehavea30-dayreturnpolicy. A.Ofcourse. B.No,wedon'tacceptreturns. C.Yourcardnumber,please? D.That'snotourfault.23.---Hi,I'mlookingforanewTV,butI'mnotsurewhichonetochoose.---___________Doyouhaveanyspecificrequirements? A.They'reallthesame,justpickone. B.Wedon'thaveanyTVsinstock. C.Letmehelpyouwiththat. D.It'stooexpensiveforyou.24.---Hello,Ireceivedmypackagetoday,butitarriveddamaged.WhatshouldIdo?---_____We'llsendyouareplacementrightaway. A.Youshouldcontacttheshippingcompany. B.Iapologizefortheinconvenience. C.Youshouldhavecheckeditcarefully.D.Wedon'tacceptreturnsfordamageditems.25.---Sarah,IjustreceivedacallfromMr.Johnson.He'shavingtroubleloggingintohisaccount.---______I'llfollowupwithhimassoonasI'monduty. A.Ohno,notagain.Healwayshasproblems. B.Poorguy. C.That'snotmyresponsibility. D.He'llforgetaboutitbytomorrow.Unit51.Hegavemehispersonal______thatthevehiclewassafe. A.assurance B.acceptance C.assistance D.guidance2.Qualitycontrolis______formaintainingthehighstandardsofourproducts. A.regular B.significant C.confident D.original3.A______isaplacewherebreadandcakesaremadeorsold. A.gallery B.winery C.nursery D.bakery4.Weneedtothink______aboutthepossibleresultsofthisproductchange. A.occasionally B.politely C.carefully D.highly5.Freshherbs(香草)areanimportant______insaladdressing(调味料),______manypeopleignoretheirimportanceinenhancingflavor. A.ingredients;for B.ingredient;yet C.ingredients;yet D.ingredient;as6.Beforetheproductsareshipped,thequalitycontrolteam______eachitemcompletelytoensuretheymeettherequiredstandards. A.inspected B.inspect C.inspects D.inspecting7.A(n)______examinationofeachproducthelpsreduceproductissues. A.examined B.negative C.unexpected D.thorough8.Hecalledforan______intothehospital'smanagementpractices. A.investigation B.examination C.exploration D.invitation9.Pleasegive______detailsaboutyourpreviousshoppingexperience. A.precious B.prepared C.precise D.preferred10.Ourteamworkedhardto______essentialsupplies______clientsaffectedbytheflood. A.deliver;for B.deliver;to C.delivering;to D.delivering;for11.Theteammust______allaspectsoftheproceduretoensurequality. A.overlook B.prevent C.keep D.monitor12.Thecompanyisseeking______supportfrominvestors(投资者)toexpanditsbusiness. A.political B.environmental C.physical D.financial13.Hehas______performedwellinhisjob,whichhasearnedhimseveralpromotions. A.consistently B.occasionally C.hardly D.smoothly14.Eachmonth,weshowcaseeasy,low-fat______onourwebsite. A.dishes B.recipes C.cooks D.ingredient15.Thequalitycontrolteammust______eachbatchtominimizeerrors. A.concern B.enrich C.examine D.unite16.Thecarmanufacturerhadto______thousandsofcarsduetoasafetyissue. A.recover B.reveal C.regain D.recall17.Toensurehighquality,allproductsgothroughstricttesting___. A.requirements B.results C.procedures D.progress18.Regularinspectionsandstrictstandards______thequalityoftheproducts. A.prevent B.safeguard C.lower D.recall19.Her______tothebrandwasclearwhenshecontinuedtosupportitafterapriceincrease. A.loyalty B.confidence C.suggestion D.pride20.Thecompanyislookingfornew______toimprovethequalityoftheingredients. A.managers B.employees C.customers D.suppliers21.---CanIhaveadayofftomorrow,Mr.Black?---_______Youhavetoattendanimportantmeetingtomorrowafternoon. A.I’mafraidnot. B.It'suptoyou. C.Ofcourse. D.Itdepends.22.---John,couldyoupleasethrowawaythetrashinthewarehouse?It'sstartingtosmell.---______ A.Oh,forgetaboutit. B.Idon’thavetimeforthat. C.That'snoneofmybusiness. D.Sure,I'lldoitnow.23.---Hi,Jenny.Isitokayformetowearjeanstoattendthemeeting?---_______I'veheardit'saveryformalone. A.Doitasyoulike. B.You'dbetternot. C.Takeyourtime. D.Goodidea.24.---Let'sinvitemorepeopletohelpwiththeprojectonairpollutioninthisarea.---Goodidea!______ A.Manyhandsmakelightwork. B.Theearlybirdcatchestheworm. C.Thegrassisalwaysgreenerontheotherside. D.WheninRome,doastheRomansdo.25.---It'ssaidthatshoppingonlineissafe.---_______You'dbetterbecareful. A.Iagree. B.Thatdepends. C.Ithinkso. D.Noproblem.Unit61.Newenergyvehiclesharingprojectsareimplementedinseveral______citiesnationwide. A.dozenof B.dozens C.dozen D.dozensof2.Thecompanyhas______asamajorplayerintheeco-friendlybuildingindustry. A.emerged B.happened C.expected D.born3.Onlythoseenergy-efficienthomessoldat______priceswillattractbuyers. A.competing B.competitive C.comparing D.completing4.Cleaningtheenvironmentisacommoneffort,sowewillmake______progressifeveryonetakesresponsibilityfortheiractions. A.significant B.small C.ordinary D.formal5.The______ofnewenergycarshasgreatlyreducedcarbonemissions. A.decrease B.add C.cut D.rise6.Theenergy-savingprogramhasachievedmany______inthepastdecades,cuttingemissionsbyover70%. A.performance B.places C.breakthroughs D.preparations7.Recyclingcanreducecarbonemissions______producingnewproductsfromrecycledmaterialssavesenergy. A.because B.although C.asif D.incase8.Theairproblemissoseriousthatwehaveno______buttotakesomeeffectivemeasurestosolveit. A.behavior B.excuse C.alternative D.reason9.Thebike-sharingprogramaimstoencouragecitizenstotakeahealthy,green______toimprovingurbanairquality. A.method B.way C.approach D.means10.The______ofgreendevelopmentisprotectingtheenvironment. A.addition B.rise C.cost D.essence11.______industrialgrowth,thetownmanagedtomaintainitscleanrivers. A.Despite B.As C.While D.Although12.Thewater-savingirrigation(灌溉)systemisa______solutionforagriculture. A.promised B.promise C.promising D.unpromising13.Overthepastfewyears,scientistshavecarriedout_____researchintorenewableenergysources. A.limited B.extensive C.rare D.few14.______theclasslearnedaboutturtles(乌龟),theystartedacampaigntosavethem. A.After B.While C.If D.Unless15.Ourcompanyis______topromotingsustainabledevelopmentbyreducingcarbonemissions. A.unwilling B.affordable C.competitive D.dedicated16.Theyencouragedusingenergy-efficientbulbs(电灯泡)to______energysavingsandreducecarbonemissions. A.limit B.boost C.record D.cut17.Thetotalcostoftheenergy-savingprogramwentbeyondour______budgetbyasignificantamount. A.pleasant B.positive C.normal D.initial18.Wemustallbe______withourwaterusagetoprotectourplanet'spreciousresources. A.worried B.careful C.satisfied D.aware19.Usingpublictransportation______theenvironmentalimpactofcarusage. A.makesupfor B.comesupwith C.catchesupwith D.makesuseof20.Ifpeoplekeeppollutingtheocean,nooceanlifewillsurvive______ A.atallcost B.forthemoment C.inthelongrun D.bynomeans21.---Idon'tthinkwastewatershouldbeputintoriversorlakes.---______Itwillcausemuchwaterpollution. A.Thesametoyou. B.Notexactly. C.Iagreewithyou. D.That'sagoodidea.22.---Nowadays,teenagersseemtoonlycareaboutthemselves.---Manyteenagersoftenvolunteertocleanupparksandbeaches. A.I'mafraidso. B.It'snothingspecial. C.Itotallyagree. D.That'snottrue.23.---Wearesupposedtorecyclepaperandbottles.Itcanhelpimprovetheenvironment.---______Itcanalsosavemoney. A.Bestwishes. B.Iagree. C.Itdepends. D.It'snothing.24.---I'vebeenconsideringhowtouselesspaper.Howaboutgoingdigitalinouroffices?---______Somepeoplestillpreferhardcopies. A.Iamnotsure. B.Youarejoking! C.Thatsoundsgreat! D.Don'tmentionit.25.---Ithinkthecompanyshouldaddmoreelectricvehiclechargingstationsinitsparkinglot.Whatdoyouthink?---______It'sapromisingmovethatfitsoureco-friendlygoals. A.Icouldn’tagreemore. B.That'sallright! C.Idon'tthinkso. D.Noproblem.期末汇总1.Theexhibitionisdesignedto______thebeautyofthenationanditsregions. A.change B.reflect C.oversee D.expect2.Thegroundstaffapologizedforthe______causedbytheflightdelay(延误). A.advancement B.determination C.inconvenience D.assurance3.Companiesmustfocuson______assurancetoensuretheirproductsmeetqualitystandards. A.quality B.loyalty C.supplier D.alternative4.Hewasoneofthegreatest______of20thcenturyjazzmusic,writingmanyfamoussongs. A.innovators B.readers C.drivers D.customers5.Ensuringlowcarbon______isakeysteptowardsagreeneconomy: A.contents B.mixtures C.emissions D.materials6.Idon'twantto____yourfun,butit'snearlytimetogohome. A.add B.miss C.spoil D.select7.Therestaurantmanagedto______currentdishestomakethemmoreattractivetocustomers. A.examine B.reinvent C.secure D.transport8.Forqualityassurance,eachproductgoesthroughathorough______beforeshipment. A.demonstration B.recommendation C.examination D.combination9.Theimpactofasmallchangeindailyhabitsonreducingcarbonfootprintcanbe______. A.impossible B.significant C.responsible D.durable10.Thecompanyaddednewfeaturestoitsappto______users'experience. A.enhance B.evaluate C.assess D.spoil11.Goodcustomerservicerequiresstafftobe_____friendlyandhelpfultoeverycustomer. A.politely B.infrequently C.consistently D.confidently12.Weofferqualityproductsat_______prices. A.convenient B.accurate C.affordable D.precise13.Whenacustomercomplainsaboutabrokenproduct,goodcustomerservicemeansofferinga______orarefund. A.recommendation B.request C.reminder D.replacement14.Greendevelopmentcanhelpindustriesbecomemore______andreducenegativeenvironmentalimpact. A.affordable B.competitive C.fashionable D.swift15.Thecompanyaimsto___customersatisfactionbyprovidinghigh-qualityproductsandservices. A.boost B.decline C.recall D.investigate16.Buildingand______goodbusinessrelationshipsisanimportantpartofmarketing. A.evaluating B.maintaining C.assessing D.securing17.Thenewcleaningrobothandles____environments,makingitidealforbusyofficesandfactories. A.messy B.organized C.simple D.enjoyable18.AIsystemscanprovide______dataanalysis,helpingbusinessesmakebetterdecisions. A.complex B.precise C.durable D.promising19.Theartistusedvividcolors