酒店情境英语情境一前厅任务六退房56课件

酒店情境英语情境一：前厅

任务六：退房Contents

1234ObjectivesUsefulExpressionBriefIntroductionVocabulary5SituationalConversationPART/01ObjectivesObjectivesThegeneralideaofcheck-outVocabularyofcheck-outTheusefulexpressionsofcheck-outPART/02BriefIntroductionIntroductiontoCheck-outServiceOneofthelastcontactstheguesthaswiththehotelisthecheck-outprocedure.Itisalsomostprobablythelastchanceforaguesttointeractfacetofacewithhotelstaff.Itis,therefore,ofgreatimportancethatguests'financialtransactionswithahotelareproperlysettledbeforetheyleave.IntroductiontoCheck-outServiceThemaindutiesofthefrontofficeatcheck-outinclude:settlementofguestaccountsupdatingfrontofficerecordsafterguestdeparturescreatinggood,lastingimpressionsPART/03Vocabularycredit[ˈkrɛdɪt]n.信用I’dliketopaybymycreditcard.我想用信用卡付款。sign[saɪn]v.签名Couldyoupleasesignyournamehere?请您在这里签名。NewWordssettle[ˈsɛtl]v.结账I’dliketosettlemybill.我想结账。bill[bɪl]n.账单Wouldyoupleasesignthebill?请您签一下单好吗？NewWordscheck[tʃɛk]v.检查Pleasecheckthebill.请核对一下账单。receipt[rɪˈsit]n.收据Hereisyourreceipt.Pleasekeepit.这是您的收据，请收好。NewWords

VocabularyStudycheck-out[tʃekaut]n.exchange[iksˈtʃeindʒ]v.foreigncurrencyexchangerateexchangememotraveler’scheckhandle[ˈhændl]v.account[əˈkaunt]n.accurate[ˈækjurit]adj.folio[ˈfəuliəu]n.离店结账交易，兑换外币外汇牌价兑换水单旅行支票处理账目准确的客户个人账户PART/04UsefulExpression

UsefulSentences1.Checking-outaguest.MayIhaveyourroomkey,please?请把您的客房钥匙给我好吗？Haveyousignedanybillsinthelasttwohoursinourhotel?两小时内您在酒店签过单吗？

UsefulSentencesJustamoment,please.I’llprintthebillforyou…Sorrytohavekeptyouwaiting.Hereyouare,sir.请稍等，我这就给您打账单。对不起，让您久等了，这是您的账单。Here’syourreceipt.这是您的收据。Here’sthechangeandyourinvoice.这是您的发票和找零。

UsefulSentences2.Explainingthebilltotheguest.Thisisyourbill,RMB1650,including10%servicecharge.Pleaselookoverit,sir.这是您的账单，1650元，包括10%的服务费，请查看。Theroomrateismarkedatthetop.最上面一项是房费。Thisisthechargeofyourinternationalphonecalls.这是您的国际长途电话的费用。Hereareyourmini-barexpenses.这是您使用迷你吧的费用。

UsefulSentences3.Correctingthemiscalculationofabill.I’llcheckitwiththedepartmentconcerned.Wouldyoumindwaitingforamoment?我去跟有关部门核对一下，您介意稍等一会儿吗？I’mterriblysorryforthemistake.I’llcorrectitforyourightaway.对账单出现的错误我感到非常抱歉。我马上改正过来。Idoapologizefortheinconvenience.我为给您带来的不便表示歉意。

UsefulSentences4.Determiningthepaymentmethod.Howwouldyouliketopaythebill,sir?Incash,bytraveler’schecks,orcreditcard?请问您想要以何种方式付账？现金、旅行支票还是信用卡？Whatcreditcardisit,please?请问您的是哪种信用卡？

UsefulSentences5.Exchangingforeigncurrencies.Accordingtotoday’sexchangerate,100USdollarsisanequivalentofRMB682.Howmuchwouldyouliketochange?今天的外汇牌价是100美元兑换682元人民币。请问您要兑换多少？Whatdenominationswouldyoulike?您要多大面额的钞票？

UsefulSentencesHowwouldyoulikeyourmoney?您要多大面额的钞票？Wouldyoucareforsmallorlargebills?您是要小额的还是大额的钞票？Pleasefillinthisexchangememoandsignyournameonit.请填写这张兑换水单并签上您的名字。

UsefulSentences6.Sayinggoodbyetoguests.Ihopeyou’veenjoyedyourstaywithus.希望您对我们的服务感到满意。Haveapleasantjourney,sir.祝您旅途愉快，先生。Welookforwardtoseeingyouagain.期待您再次光临。PART/05SituationalConversationC:Goodmorning,sir.HowcanIhelpyou?G:Hello,Iwouldliketocheck-out,please.C:Certainly.Iwilljustneedyournameandroomnumber,please.G:MynameisBrianJones,andIwasinroom922.C:Okay,onemoment,please,whileIprintyourbillforyou.Hereyougo,Mr.John.ThetotalforyourstaycomestoRMB1380.Allthechargesareitemized,sopleasetakealookandmakesurethateverythingiscorrect.

SituationalDialogueG:Excuseme,butwhatisthischargehere?C:Oh,thatwasforthecomputerusageintheBusinessCenter.G:Oh,okay.Yes,that’scorrect.C:Great.NowIseeherethatyouhavepaidanadvancedepositofRMB1500.Isthatcorrect?G:Yes.C:Okay,thenhereisyourchangeofRMB120andyourreceipt.Isthere