新编民航乘务员英语教程 课件 Unit 10 duty-free service

Duty-FreeService免税品销售服务Duty-FreeSalesonBoardDuty-FreeCatalogBrochure/MagazineWarm-upWhenapassengerwantstobuysomethingtypicallyChinesesuchassilktiesorsilkhandkerchiefswhichyoudon’tcarryonboard,whatwouldyousay?

(Sorry,weonlysellduty-freeitemslistedintheshoppingcatalog.MayIsuggestyoulookaroundtheairportstoresafterarrival?Hopefullyyoumayfindwhatyouwantthere.)

Warm-upWhenapassengerwouldliketobuyabottleofChanelNo.5butithasbeensoldout,whatwouldyousay?

(Somehowitisquitepopulartodayandhasbeensoldout.I’msorrywefailtomeetyourneed.Howaboutotherbrands?)

NewWords&Expressions

catalog目录brand品牌convert转换discount折扣purchase

购买reasonable

合理的

recommend

推荐cordially诚挚地FrequentFlyerProgram

飞行常旅客计划mileage飞行里程selection选择,挑选

besoldout

售罄markedprice明码标价traveler’scheck旅行支票

make-upset化妆品套装lipstick口红perfume/fragrance香水accessories配饰whisky威士忌creditcard信用卡currency货币P:Canyougivemesomediscount?FA:Sorry,sir.Ican’tgiveyouanydiscount.Alltheduty-freeitemsonboardaresoldatmarkedprices.P:Whatkindofperfumedoyouhaveonboard?FA:Wehaveawideselectiononboardtoday,suchasGucci,LancomeandChanelNo5.Formoredetails,youcancheckourinflightsalesmagazine.

Dialogue1Dialogue2P:Couldyourecommendsomethingasagiftformywife?FA:Certainly!Wehavefragrances,make-upset,lipsticksandaccessories.P:Canyoushowmesomefragrances?Whatbrandsdoyoucarry?FA:WehaveperfumefortheladiesfromEsteeLauder,GucciandLancome.P:HowmuchistheperfumefromGucci?FA:It’sonly49USdollars.

Dialogue2P:I’lltakeit.DoyouacceptJapaneseYen?FA:I’msorry,sir.Wedon’tacceptit.YouhavetopayforitinUSdollarorEuro.P:CanIusecreditcard?FA:Yes,letmehavealook.WeacceptVISAcard,Mastercard,UnionPaycardandsoon.YourVISAcardisacceptable.Dialogue3P:MayIknowwhatcurrenciesIcanusetopurchasetheduty-freeitems?FA:YoumayuseUSdollars,Euros,UKpounds,andmostofthemajorforeigncurrencies.P:IonlyhaveUSdollars.WillyoureturnthechangeinUSdollar,too?FA:Yes,wewill.However,ifwecannotreturnyourchangeinUSdollar,wewillconvertitaccordingtotheexchangerate.P:OK.That’sacceptable.

Dialogue3FA:Don’tworry.Theexchangerateisquitereasonable.P:CouldIalsobeabletocombinedifferentcurrenciesformypurchases?FA:Ohyes.Youcould.P:Thatwillbenice.ThenIshouldthinkofbuyingsomeitems.FA:Pleasefeelfreetoletmeknowwhatyouwouldliketobuy.

(Duty-FreeService)AnnouncementLadiesandGentlemen.WelcomeaboardChinaSouthernAirlines’flightCZ___from__to__.

WecordiallyinviteyoutojoinChinaSouthernAirlinesSkyPearlClub-ourFrequentFlyerProgramthatallowsyoutoearnmileageforthisflight.Afterourin-flightmealservice,wewillbeginourduty-freesales.Ourduty-freecatalog,withproductinformation,canbefoundintheseatpocketinfrontofyou.Thankyou!(Sky-MallSales)AnnouncementLadiesandGentlemen.WearepleasedtoofferyouEasternMALLitems.Formoreinformation,youmayrefertothecatalog,whichisintheseatpocketinfrontofyou.Thankyou!(StoppingDuty-FreeService)AnnouncementLadiesandGentlemen.

WewilldiscontinuetheEasternMALLsalesshortly.Ifyoustillneedtobuyanyitems,pleasecontactourstaffsoon.Thankyou!现在我们出售免税品。如果您有意购买，请参阅购物指南。我们接收多种货币、信用卡及旅行支票。欢迎您选购！对不起，我们不收这种货币，我们只收美元、澳元、新西兰元、港币、英镑、日圆或欧元。没问题，这是找您的零钱。我们的飞机将在30分钟后到达法兰克福机场，我们将于15分钟后停止出售免税品，如果您仍想购买我们的免税品，请尽快与乘务员联系。Exercise1.TranslatethefollowingsentencesintoEnglish.Whenapassengerwantstobuytoomanywhiskyonboard,whatwouldyousay?

(Excuseme.I’mafraid....)

Exercise2.Discussthefollowingquestions.Whenapassengerasksyoutogivehimadiscount,whatwoul