雨课堂学堂在线学堂云《Hospitality English（深圳信息职院）》单元测试考核答案

注：不含主观题第1题单选题(1分)WhichcategorydoesHolidayInnExpressbelongto?ALuxuryhotelBEconomyandlimitedserviceCTimeshareDMotel第2题单选题(1分)Whichofthefollowingisnotincludedinatimeshareresortnormally?AOn-siterestaurantBSwimmingpoolCRecreationgroundDCasino1.2IntroducingHotelFacilities-HW第1题单选题(1分)Whichofthefollowingfacilitiesarenotdesignedforpeoplewithspecialneeds?AChildren’splaycenterBLobbybarCBabycareroomDRamps第2题单选题(1分)Whatdoyouneedtoshowtothewaiterifyouwanttousethegymandswimmingpoolfreeofcharge?AIDcardBPassportCRoomcardDCreditcard1.3IntroducingHotelRoomTypes-HW第1题单选题(1分)Whichroomtypeissuitableforcouples?ATwinroomBSingleroomCDoubleroomDFamilySuite第2题单选题(1分)Whichroomtypesharesawallwithanotherroomandisusuallyconnectedbyaprivatedoor?AHandicappedroomBPresidentialsuiteCNon-smokingroomDAdjoiningroom1.4MakingaReservationonPhone-HW第1题单选题(1分)Youreservedadeluxetwin_______800yuananight__________threenightsfromTuesday__________MsElizabethDranguet.Awith,for,ofBat,for,forCat,with,forDwith,at,for第2题单选题(1分)Whatisincludedintherateofthedeluxetwin?AGovernmenttaxBBuffetbreakfastCServicechargeDBuffetdinner1.5ChangetheReservation-HW第1题单选题(1分)1.Fortunately,wehaveonestandardroom____________forthosetwodays.Whichwordismissingaccordingtothevideo?AreliableBfitCavailableDfree第2题单选题(1分)Iwouldliketo____________itfortwomorenights.Whichofthefollowingwordsismostsuitableiftheclientwantstostayfortwomorenights?AliveBpostponeCextendDupgrade1.6CanceltheResevation-HW第1题单选题(1分)There'sno__________________becauseyou'vecancelledwithinour48-hour____________.Acancellationdeadline,cancellationperiodBcancellationcharge,cancellationperiodCcancellationdeadline,cancellationchargeDcancellationcharge,cancellationdeadline.第2题单选题(1分)I'dliketocancelmyreservation.Ofcourse.Couldyoutellmeyournameandthe_______________,please?AflightnumberBreservationnumberCroomnumberDcreditcardnumberPaysofPayment-HW第1题多选题(2分)Ifahotelguestwantstosettlehisbill,whichwaysofpaymentcouldbeused?AcashBcreditcardCtraveler'schequeDmobilepayment正确答案：ABCD第2题多选题(2分)Mobilepaymentmayincludethefollowing:AWeChatpayBAlipayCApplepayDUnionpay正确答案：ABC2.1Check-inwithReservation-HW第1题多选题(2分)Normally,thehotelreceptionistwouldasktheguestforhis/her_____________forconfirmationoftheirID.ApassportBIDcardCcreditcardDcellphonenumber正确答案：AB第2题判断题(1分)Ifyouhaveareservation,justtellthehotelreceptionistyourfullnamewhenyoucheckin.2.2CheckinwithnoReservation-HW第1题判断题(1分)Thewalk-uprateatahotelisthepricechargedtoacustomerwhoarriveswithoutareservation.It'susuallyabout30%lessexpensivethantheonlinebookingrate.第2题多选题(2分)Couldyou_____________theguestregistrationcardforme,please?AfillinBfilloutCcompleteDfillup正确答案：ABC2.3Checkin-theRoomisnotReady-HW第1题单选题(1分)Thenormalcheck-intimeisfrom________.Butifit’sinthe_____________,andthereareavailablerooms,guestscanhaveearlycheck-in.A2pm,peakseasonB12am,peakseasonC2pm,lowseasonD12am,lowseason第2题单选题(1分)Ifyouroomisnotreadywhencheckingin,thereceptionistcansuggesttheguesttostoretheluggageandtakearestatthehotelbarorrestaurant.A正确B错误3.1AirportPick-upService-HW第1题多选题(2分)Smalltalkistheconversationwhichcanbreaktheice.Whichofthefollowingsentencesaresmalltalkswhenpickingupaguest?AHowwasyourtrip?BBeautifulday,isn’tit?CIsityourfirsttimehere?DDoyoulikethefoodhere?正确答案：ABCD第2题多选题(2分)Whattopicscouldthehotelattendanttalkaboutwhenpickinguptheguestfromtheairport?AtheweatherandclimateBthetripCimpressionofthecityDguest'sfamily正确答案：ABC3.2LuggagePick-up-HW第1题单选题(1分)Iftheguesthasmorethanonepieceofluggage.Thebellboywillbringa__________andpickupalltheluggage.AcarBstockCtrayDtrolley第2题单选题(1分)___________isapolitewayofsaying"Yougofirst."AThiswayplease.BFollowyou.CAfteryou.DIt'smypleasure.3.3CheckoutandLuggageStorage-HW第1题多选题(2分)需要寄存行李可以怎么表达？AI'dliketostoremyluggage.BCanIdepositmyluggagehere?CCanIclaimmyluggage?DI'dliketoleavethiswithyou.正确答案：ABD第2题单选题(1分)Pleasekeepthe____________well.Youneedtoshowittothebellmanwhenyouclaimyourbag.AreceiptBpricetagCclaimtagDIDcard4.1ExplaintheBillatCheckout-HW第1题单选题(1分)1.Sothe_________isRMB¥1355.Thatincludestaxand_______________.Amoney,servicechargeBbalance,servicechargeCcharge,otherchargeDbalance,othercharge第2题多选题(2分)Whichwayscanexpress"一共1355元人民币."?AThat’satotalof¥1355.BThat’s¥1355topay.CIt'satotalof¥1355.DThat’satotallyof¥1355.正确答案：ABC4.2ExplainingBillProblemsatCheckout-HW第1题多选题(2分)下面哪个句子可以表示道歉：AIreallymustapologisefortheinconvenience.BIamterriblysorryforoverchargingyou.CI'dappreciateit.DIshouldliketoapologiseforwastingyourtime.正确答案：ABD第2题单选题(1分)Soyou’ve__________forminibaritemsyoudidn’t_________?Ataken,consumeBcharged,buyCbilled,lookDcharged,consumeGivingDirection-HW第1题单选题(1分)Yes,thereisabigsupermarket3_____________awayandyoucanbasicallygetanydailyitemsthere.AmilesBblocksCstopsDneighborhoods第2题单选题(1分)Whichofthefollowingwordscanclearlyshowtherelationshipof

thesquaresinfollowingpictures.

Abetween,beside,nearbyBnextto,between,

atthecornerofCbetween,nextto,atthecornerofDbeside,nextto,atthecornerofRemendingRestaurantsandTouristAttractions-HW第1题多选题(2分)Whatsentencepatternscanbeusewhenyouwanttorecommendsomethingtotheguest?AIamsureyou’d…BYoucouldCWhydon’tyouDHowabout…正确答案：ABCD第2题单选题(1分)Tellme,isMIXCfarfromhere?Notparticularly.Abouta15-minute____________fromthehotel.AtaxichargeBtaxidriveCtaxi-rideDtaxiride5.3ExchangingForeignCurrency-HW第1题多选题(2分)Ifwewanttoexplaintherate¥6.55=US$.HowcanwesayitinproperEnglishsentence?ATherateissixyuanfifty-fivetotheUSdollar.BTheUSdollarstandsatsixyuanfifty–five.CTherateissixyuanfifty-fivefortheusdollar.DTheUSdollarstandsforsixyuanfifty–five.正确答案：AB第2题多选题(2分)Aftercalculatingthetotalamount.Thehotelclerkwouldtelltheguesthowmuchmoneyheorshecangetafterexchanging.He/shecansay:AThat’satotalof¥3602.5.BThat

makesatotalof¥3602.5.CIt'satotalof¥3602.5.DThatmakesatotallyof¥3602.5.正确答案：ABC5.4MedicalEmergency-HW第1题多选题(2分)Whichofthefollowingexpressionsarefordescribingillness?AMyheadiskillingme.BMynoseisbleeding.CIhaveabadcold.DI’vetwistedmyankle.正确答案：ABCD第2题多选题(2分)2.Whichoftheexpressionsareforcomfortingtheguestwhenshe/heisill?AAreyoufeelingbetter?BEverythingwillbefine.CIwillaccompanyyoutothehospital.Pleasecalmdown.DIam

sosorry.正确答案：ABC5.5HotelCarService-HW第1题单选题(1分)Mini-vanisavehiclethatcanholdabout_____________people.A2B3C4D6第2题单选题(1分)____________caristhecarthatcostslessandprovideslesscomfort.____________carcostsmoreandprovidesyouhigherlevelofcomfort.Aeconomy,luxuryBcomfort,luxuryCeconomy,comfortDcomfort,luxury5.6LostandFoundService-HW第1题多选题(2分)Whatquestionsshouldahotelattendantaskifthereisawalletlostreportfromtheguest?AHowmuchisyourwallet?BCouldyoudescribeyourwallet?CDoyourememberwhenandwhereyoulastsawit?DIsyourwalletvaluable?正确答案：BC第2题单选题(1分)Iamcallingto__________youthatwehavefoundyourwallet.AknowBwarnCinformDnote6.1IntroductionofHotelRoomItems-HW第1题单选题(1分)Hi,Iam_____________________.Ifyouarehungry,youcanreadmeanddialthe______________________,Adiningmenu,diningserviceBin-roomdiningmenu,in-roomdiningserviceCin-roomdiningservice,in-roomdiningmenuDin-roomdiningmenu,foodservice第2题单选题(1分)Intheminibar,wehavetwobottlesof____________________foryoueachday.Itmeansthedrinkforfree.AsoftdrinksBcomplimentarydrinksCcannedwaterDcoldwater6.2Housekeeping-HW第1题多选题(2分)What'stheruleforhousekeepingbeforeenteringaroom?AKnockthreetimeswiththreeknockseachtime.BPressthedoorbellbeforeentering.CEachtimeaftertheknock,shemaysay,”Housekeeping,mayIcomein?”DKnocktwotimeswiththreeknockseachtime.正确答案：AC第2题判断题(1分)Asmalltip:Hotelguestsusuallypreferthehousekeepingattendanttomaketheroomwhentheyareattheirrooms.Asahousekeepingattendant,youshouldtrynottodisturbyourguests.6.3LaundryService-HW第1题单选题(1分)Expressservice—laundrycanbedoneinthreehours.Next-dayservice—laundrycanbedoneinthenextdaybeforeacertaintimeinthemorning.Normalservice—laundrycanbedoneintwodays.A正确B错误第2题单选题(1分)IhaveasilkdresswhichIdon’tthinkis_____________.Willthecolorruninthewash?AunfadingBcolor-fast.CfadelessDdiscoloured6.4RoomService-HW第1题多选题(2分)Whatcanyoudowiththetrolleywhenfinishingyourin-roomdining?ARingtheroomservicetocollectthetrolley.BLeavethetrolleyoutsidethedoor.CRingtheroomserviceandthenleavethetrolleyoutside.正确答案：ABC第2题判断题(1分)AmericanbreakfastwouldbesimplerthanContinentalbreakfast.Itdoesnotcontaineggsormeatnormally.6.5MorningCallService-HW第1题单选题(1分)IamgoingtoTianjinearlytomorrowmorning.SoIwouldliketo____________anearlymorningcall.AsetupBrequestCsettleDorder第2题判断题(1分)Thereisacomputerizedwake-upserviceatthehotel.Pleasedial5firstandthenthetime.Thatistosay,dial5andthen0700forthetime.Theremustbefivedigitsfinally.6.6IntroductionofButlterService-HW第1题判断题(1分)Question=WhataretheButlerduties?Answer=AnythingandEverythingConcerningGuests.第2题多选题(2分)Whichofthefollowingarebutler'sduties?ApickingupguestsBbookingticketsCorderingmealsDrentingclothesfortheguest正确答案：ABCD6.7HotelRoomComplaints-HW第1题多选题(2分)Whatcanbedoneifaguestrequesttomaketheroomwhenhe/sheisoutbutnothinghasbeendonewhenhe/shecomesback?AsendaroomattendanttocleantheroomrightawayBofferacomplimentarydrinkinthecoffeeshopCofferadinnercouponDmakeanapology正确答案：ABCD第2题单选题(1分)Theroom___________________,andtherearenofreshtowelsinthebathroom.AhadnotbeenmakeBhasbeenmadeChasnotbeenmadeDhasbeenmake6.8CallingforaMaintance-HW第1题单选题(1分)A:HousekeepingDepartment.CanIhelpyou?B:Yes,thetoiletis____________andwon’t_____________properly.Aclog,flushedBclogged,flushCblock,flushedDblocked,flush第2题单选题(1分)We’llsend______________torepairitimmediately.ArepairmanBamaintenanceCmaintenanceDaelectrician6.9MaintanceServiceintheRoom第1题多选题(2分)Whatshouldmaintenancestaffpayattentiontowhenenteringtheroomforrepairing?ADonotsitonthebedorothersiteswhennotworkingintheroom.BDonottakeanylookatnewspaperormagazineofguests.CDonottouchanypersonalbelongingofguests.DDonotwatchTV,makephonecalls,oruseotherroomfacilities.EDonotstayintheroomafterthemaintenanceworkisfinished.正确答案：ABCDE第2题多选题(2分)B:No,itisn’t.Thetoiletdoesn’tflush.A:Letmesee.（检查厕所冲水系统）It’s______________.（阻塞了）AblockBblockedCclogDclogged正确答案：BD7.1TicketandPrintingService-HW第1题单选题(1分)A_____________(窗口位)wouldbebest.Ifnot,then______________(过道位)please.Awindow'sseat,aisleseatBwindowseat,aisleseatCaisleseat,windowseatDwindowseat,corridorseat第2题单选题(1分)Printtwo____________onA4paper.It'sthefilenamed"FinalContact".AfileBcopyCcopiesDportions8.1IntroductiontoWesternFood-HW第1题多选题(2分)Whichofthefollowingbelongtoappetizer?AgooseliverBcaviarCFrenchsnailDshrimpcocktail正确答案：ABCD第2题单选题(1分)Howwouldyoulikeyoursteak?Iwantit_____________(七分熟).ArareBmediumrareCmediumwellDmedium8.2RecomendngandAskingforSpecialRequestfortheGuest-HW第1题单选题(1分)Oh,sorry.Ididn’tnoticethat.Beefdoesn’tgowith___________wine.AredBwhiteChouse第2题多选题(2分)Whichsentencesareusedtogivingsuggestions?AWhydon’tyoutryBeefinChiliSauce?BMayIsuggestyoutrytheNewYorkSteak?CIstronglyrecommendourCheeseCake.It’ssweetandsmooth.DIfyouwantseafood,youwouldenjoyoursole.正确答案：ABCD8.3PayingtheBill-HW第1题单选题(1分)Pleasewaitaminute.I'llberightbackwithyour_____________and______________.Achange,receiptBchanges,receiptCmoney,changeDchanges,invoice第2题单选题(1分)Thisisafifteenpercent_______________.Itincludestaxandservicefee.AtaxchargeBservicechargeCextracharge