2025年小企业人工智能应用报告

surveyoverview

3IAlandsmallBusinessAdoption2025

thr

thr

4AIandSmallBusinessAdotion2025

smallBusinessAlAdoption

increase

usageofAljumped

2025

2024

5AIandSmallBusinessAdotion2025thr

currentuseofAl-BYIndustry

professionalservicesandrestaurants/retailestablishmentsaremorelikelytobeusingAl.

48%

construction

professionalservices

Restaurant/Retail

currentAlusers-BYNumberofEmployees

GrowthinAlusagehascomeprimarilyfromfirmswith10to100employees.

37%

1-4Employees

53%

5-9Employees

10-100Employees

thr

6AIandSmallBusinessAdotion2025

currentuseofAl-BYAgeofRespondent

20242025

58%

increase

50-59

43%

increase

34%

30%

2024202520242025

7AIandSmallBusinessAdotion2025thr

Al'SImpactonHiringviews

preferenceforAlversusanEmployee

couldyoureplaceanemployeewithAI?

only

saidAIcould

8AIandSmallBusinessAdotion2025thr

Alandcustomers

QuestionAsked:DoyoufeellikeAlisnecessayforyoutoreachnewcustomersandgrowyourbusiness?

Alisseenasnecessary

toreachnewcustomers.

yes

20%

9AIandSmallBusinessAdotion2025thr

AlandtheEconomy

Bluecollarserviceswhitecollar

5%

●Moreoptimistic

.Lessoptimistic

●Noimpactonmybusiness

believe

10AIandSmallBusinessAdotion2025thr

AreaswheresMBsseeAlasHelpful

14%

thr

11AIandSmallBusinessAdotion2025

AreaswheresMBsseeAlasHelpful

Agree

Agree

15%Neutral

24%Neutral

7%Disagree

11%Disagree

agreethat

TypesofAISMBsareusing

AIContentGenerators

47%

30%AIAgents

MarketingAutomations

customerchatbots

2%other

topusecases

DataAnalysisTOO

55%

12AIandSmallBusinessAdotion2025thryv

savingtime

57%savingmoney

41%

40%

Growingfaster

Doingmorewithfeweremployees

operatelikeabigbusiness

1%Noneofthese

13AIandSmallBusinessAdotion2025

14AIandSmallBusinessAdotion2025thr

TimesavedandHowitwasused

Mostsavebetween11-20hours.Morethanhalfareusingthattimetogetnewcustomers.

Timesaved

QuestionAsked:onaveroge,howmuchtimedoyouthinkAlsavesyourbusinesseachmonth?

HOWTimewasused

QuestionAsked:HowareyouusingthetimethatAIsavesyourbusiness?

Improvingcurrentprocesses

56%Gettingnewcustomers

Developingideastoexpandmybusiness

42%Developingmarketingandothercontent

spendingitwithcustomers

onback-officeactivities

29%spendingitwithemployees

15AIandSmallBusinessAdotion2025thr

MoneysavedandHowitwasused

Moneysaved

HOWMoneywasused

QuestionAsked:HowareyouusingthemoneythatAlsavesyourbusiness?

Addingtoprofit

Additionalmarketingandadvertising

Morethanhalf

46%Addingtechnologyorsoftware

38%

28%Hiringmoreemployees

payingdowndebt

20%

15%

12%

14%

4%

4%

Businessautomation

socialmedia

Dataanalysisandforecasting

contentcreation

customerrelations

Marketingcampaigns

Research

sales

payroll

Accounting

●AreasusingAl

.countingonmostforsuccess

16AIandSmallBusinessAdotion2025thr

HowoftenSMBsuseAl

Morethanhalf

useAldaily

QuestionAsked:HowoftenareyouusingA1?

63%

Daily

4%

33%

weekly

Monthly

17AIandSmallBusinessAdotion2025

18AIandSmallBusinessAdotion2025thr

BusinessAreaswhereSMBsuseorplantouseAl

ThebiggestplannedincreaseinAIUsageisinmarketingcampaigns(57%).

QuestionAsked:whatareasofyourbusinesshaveincorporatedAI?

●