国家开放大学《商务英语4》期末考试精准题库

交际用语(49)1、—Amy,doyoushoponlineoften?—（）-->(Yes.It'sveryconvenientandthepriceisoftenlowerthaninstore)2、—AretheProjectManagerslinkingup

ok?—（）-->(There'sbeenagoodatmosphereatthefirstmanagementmeetings)3、—AretheProjectManagerssharinginformationandcontactsandsoon?—（）-->(Yes,there'sreallynothingtoworryabout)4、—Arethereanydisadvantagestoshoppingonline?—（）ButIthinkthisproblemwillbesolvedsoon.B.Ittakessometimeforthestuffyoubuyonlinetoarrive.5、—AuntCindy,doyoushoponlineoften?C.Yes.It'sveryconvenient.6、—AuntCindy，doyoushoponlineoften?C.Yes.It'sveryconvenientandthepriceisoftenlowerthaninstroe.7、—Betty,we'llhaveabuffetpartynextSaturday.Willyoujoinus?一（），Susan.Thankyou!A.I'dloveto8、—Butthenwe'llhavetoacceptaBoardofDirectorschosenbyourstockholders.—（）-->(frombeingamedium-tierfirmtobeingoneofthebigplayers)9、—Canyoutelluswhyyouthinkthismakesgoodbusinesssensetoyou?—（）-->(wearegoingtohavetoconsiderfindingmoreinvestors)10、—Couldyoubesokindastoturndownthatrock"n"roll?I'mpreparingfortomorrow'smeetingreport.C.Sure.Sorrytodisturbyou.11、—Haveyouevertriedshoppingonline?—（）-->(IprefertoactuallyseeandtouchwhatI'mbuyingbeforeIpayforit)12、—Hello,isthatSailMovingCompany?A.Yes,thisisJackspeaking.Thanksforcalling.Whatcanwedoforyou?13、—Hello,thisisLucasBowen.I'dliketoordersomemachines.—（）-->(Noproblem)14、—Henry,whatdoyouthinkofthenewteam?—（）Ithinktheteamisstartingtogetalongquitenicely.C.Verywellonthewhole.15、—HeyKyle,guesswhat!ThebossissendingmetoEuropeforamarketingseminarnextmonth.—（）You'vebeenitchingtogoonabusinesstripformonths.B.Great!Youmustbehappy.16、—Howdoyoucalculatethefeeifweaskyoutomovetheofficefurniture?—（）-->(Thecostdependsonthefloortomoveto,thedistancebetweentwoplacesandtheamountofthefurnituretomove)17、—Howmuchofaproblemmeetingthebudget?—（）-->(Well,itseemsthatweunderestimatedthecosts)18、—HowwasyourtriptoLondon,Jane?—（）-->(Oh,wonderfulindeed)19、—Howwouldyouliketogo?—（）-->(I'dliketoflytoFrankfurtforastayoftwodays)20、—Iamgoingtoaskforapayrise.—（）-->(Ithinkyoumaytalktoyourboss)21、—Iamgoingtoaskforapayrise.—（）C.Ithinkyoumaytalktoyourboss.22、—Ihadareallygoodweekendattheseaside.—（）.B.Oh,l'mgladtohearthat.23、—IthoughtthatifIcouldgetyoursupportfirst,itmightmakegettingapprovaleasier.A.Well,you'vegotmysupportonthis.24、—IthoughtthatifIcouldgetyoursupportfirst,itmightmakegettingapprovaleasier.—（）-->(Well,you'vegotmysupportonthis)25、—I'1lbeawayonabusinesstrip.Wouldyoumindsigningformyexpressdelivery?C.I'dbehappyto.26、—I'llbeawayonabusinesstrip.Wouldyoumindsigningformyexpressdelivery?—（）C.l'dbehappyto.27、—I'mreallyfedupwithLarry!C.Hey,what'sup?28、—I'llalsothrowinthediscountof10%onyourupfrontdeposit.Whatdoyouthink—（）-->(ok,Ithinkwe'vebothhavedoneourbestforthis)29、—I'llbeawayonabusinesstrip.Wouldyoumindsigningformyexpressdelivery?—（）-->(I'dbehappyto)30、—I'mreallyfedupwithLarry!—（）-->(Hey,what'sup?)31、—Isthereabanknearhere?C.Yes.Thereisonejustdowntheroad.32、—LarryisthebiggestairheadI'veevermet.Healwaysmakescarelessmistakes,andhe's—（）-->(Youshouldn'tbesonegative)33、—Lookingatthis,ifmycalculationsarecorrect,weareaboutfivethousanddollarsover—（）-->(It'sgoingtocostaboutfivethousandmoretocompletethefirstorder)34、—okaythen,sotoconfirm:a6%discountbutyoupayalltheshippingandinstallation—（）-->(Thatsoundsallright)35、—okay,whatisthedecision?—（）-->(butitmaybetimetoconsidersomemajorchanges)36、—Somefriendssaywhentheygetthearticle,（）.—（）-->(it'squitedifferentfromwhattheysawonthewebsiteadvertisement)37、—Thanksforinvitingme,John,butI'vealreadymadeotherplans.—（）-->(Oh!I'msorrytohearthat)38、—Theclientsaidhehadtosendamonitorbackthreetimesbeforetheproblemwas—（）-->(Well,Iwonderwhethertherecentlayoffsareaffectingthequalityofourcustomerservice)39、—Theywanttomakesureyou'repayingtaxesonthemoneyyoumake.—（）-->(We'repayingalright)40、—We'vedoneverywellsofarbutifwewanttoseeseriousgrowth—（）.-->(itmightbetimetoditchouroldbusinessmodelandgopublic)41、—Whatdoesthecustomer'scomplaintsay?—（）B.Hesayshehasn'tgottenbackthemonitorforrepairs.42、—Whatisthedistancebetweenthenewbuildingandyouroffice?—（）B.Itisabout15kilometers.43、—Youmean...likebecomingapublicly-tradedcompany?—That'sright.（）A.It'ssomethingweshouldgiveseriousconsiderationto.44、—Youmean...likebecomingapublicly-tradedcompany?—（）-->(It'ssomethingweshouldgiveseriousconsiderationto)45、—（）,butIstillhavethefeelingthatit'snotsafeenough.-->(Payingonlineismuchsaferthanbefore)46、—（）?—IexpecttodepartforFrankfurtonSunday,September1st,anytimeafter-->(Whendoyouplantoleave)47、—（）?—Sure,noproblem.First,goseeCindyandtellherwhereyou're-->(Canyoufillmein)48、—（）?—Yes,businessclass.-->(Willyouflybusinessclass)49、—（）Yes,businessclass.A.Willyouflybusinessclass?词汇与语法(94)1、Althoughhehassoughttofindapeaceful（）,heisfacingmorepressurefromhis-->(solution)2、Althoughhehassoughttofindapeaceful（），heisfacingmorepressurefromhisbusinessrivals.C.solution3、Amongthecnt1queswereallegations（）somefranchiseusesitspoliticalinfluencetoincreaseitsprofits.C.that4、Amongthecritiqueswereallegations（）somefranchiseusesitspoliticalinfluenceto-->(that)5、Anon-linevirtualsupermarket（）therealsupermarket,whichmakesitfeelsoreal.B.simulates6、Anon-linevirtualsupermarket（）therealsupermarket,whichmakesitfeelsoreal.-->(simulates)7、Athesametime,thenegotiatorkeepsthingssecret（）wouldlimithis/herabilitytonegotiate.B.that8、Atthesametime,thenegotiatorkeepsthingssecret（）wouldlimithis/herabilityto-->(that)9、Betterunderstandingofteamworkcanmakeyouamoreeffectiveemployeeandgiveyouanextra（）inyourcorporateoffice.A.edge10、ButJerry,haveyoureallythoughtthisupthecompanythat（）?Youwouldessentiallybegivingyourgreat-grandfatherbuilt.A.through11、Canyoufillme（）?Ineedsomedetailedinformation.C.in12、Canyoutelluswhyyouthinkthismakesgoodbusiness（）toyou?C.sense13、Chineseshoppersspentbillionsonlineyesterdayastheyto

okadvantage（）discounts-->(of)14、Cooperatingissimplyworkingtogether（）teammates（）thegoodoftheteam.A.as...for15、Cooperatingissimplyworkingtogether（）teammates（）thegoodoftheteam.-->(as…for)16、Current（）arethosedebtsthatmustbepaidwithintheyear.-->(liabilities)17、Customersoftenremain（）toabusinessthathasexcellentserviceeveniftheir-->(loyal)18、Customerswon'tfindstoreclerkssittingaround（）.B.watchingTVorplayingcards19、Didyougetthefinancialrecords（）shapeforyourauditnextmonth?A.into20、Eventhoughhe's（）outofcollegeandstillabitgreen,heisagreatco-worker.B.fresh21、Foralimitedcompany,thiswillincludethemoney（）issuingshares,andisknownasthesharecapital.B.raisedby22、friendsandcolleaguesgreetedeachotherwiththatdaywas"Boughtanythingtoday?"C.What23、hasgoodreputationwillsoonerorlaterbesuccessfulinhisbusiness.B.whoever24、Hisideasarelinkedtothetheory（）marketsareefficient,whichmeansmarketactors-->(that)25、HismethodsupportsMrShiller'sfindingsandhas（）effortstopredictpricesinthe-->(influenced)26、Icouldn'tagreemore.That's（）Ionlydostreetshopping.C.why27、Ireally（）theeffortyouhaveputinonyourteam'scurrentproject.-->(appreciate)28、I'mstillworkingon（）afewproblems.C.ironingout29、Ifanyofthearticlesaredamagedduringmove,youmaymakea（）for-->(claim)30、Ifpeople（）we'reveryvaluabletheywon'tbuyourstock.-->(don'tthink)31、Ifthingshave（）,thepersonyou'retalkingtowillwanttoknowthereasons.-->(gonewrong)32、Ifyouareintending（）justoneSchengencountry,youwillneedtoapplyforthe-->(tovisit)33、Inbusiness,whateveryoudo,donot（）illegalbenefit.A.chase34、Itshould（）thatfranchisingisoneofthemeansavailableforgettinginvestmentmoney-->(berecognized)35、Itwill（）abouteightpercentmorethaninitiallyprojected.C.cost36、It'ssaidthatsomemeasureshavebeentaken（）thisproblem.-->(todealwith)37、Largeorganizationswillfind（）impossibletomanageallthesedataifmanualaccountingwereused.C.it38、Lookingyourcustomersintheeyeshowsthatwearelisteningtothemandhearing-->(whattheyaresaying)39、Manyofthebanksandtravelservicesinthewesterncountriesprovideconveniencefor-->(checks)40、okay,let'ssaywemakeadecision（）;whatkindofpricearewethinkingabout-->(togopublic)41、Onekindofpartnershipiscalledalimited（）partnership.-->(liability)42、Please（）anopenreturnflightfromBarcelonatoFrankfurt.-->(book)43、Respectingfellowteammateskeepseveryoneinagood（）andencouragesoverallteamspirit.A.mood44、Someinthemarketnowwantgovernment（）inordertoreducecosts.-->(regulation)45、Someofthecustomers'complaintsseem（）.B.unacceptable46、Someofthe（）solutionswillsupporttheserequirementsbetteratthemoment.C.proprietary47、Somestoresevenoffer（）lanesforcustomerswith10itemsorlesstocheckoutquickly.B.express48、SometimesIsurfonlineshopstochecksomerelatedinformation,andthengotoaphysicalstoretodothe（）shopping.A.actual49、Teammateswhohaveteamspiritaremoresatisfied（）theirteamactivities.B.with50、Teammateswhohaveteamspiritaremoresatisfied（）theirteamactivities.-->(with)51、Thatmightbeacceptable（）youhandletheinsurancefees.A.if52、That'ssomethingyoucanimprovebytalkingtohuman（）.B.resources53、TheAmericanideaofcustomerserviceis（）eachcustomerthecenterofattention.-->(tomake)54、Thebottomhalfshows（）thismoneycamefrom.A.where55、Thecustomerservicerepresentativewilloftenallowcustomerstoexchangetheproduct-->(refund)56、Theexecutiveteamhavetoholdanurgentmeeting（）theyseethebadmarket-->(because)57、Thefranchisor（）thefranchiseeshouldobservetheregulationstomakethebusinessgowell.B.aswellas58、Theinstructiondescribescompletelythe（）anditssafetybasis.C.facility59、Thelong-termassetsareknownas（）assets.A.fixed60、Thepeople·myourdepartmentseemso（）andmcetobearound.C.capable61、Theprocessingtime（）perembassy.C.varies62、Theproprietorownsallofthepropertyofthebusinessandisresponsible（）-->(for)63、Thesameistrue（）individualproprietorships.C.at64、Theteammembersare（）andhelpingeachotherout.-->(gettingalong)65、Theirskilland（）hasgotthemonthesalesteam.-->(enthusiasm)66、Thenyour（）willbesoldbyauction.-->(stuff)67、Therearemoreandmore（）ofsoftwareforaccounting,thishasmadethedifferenttypesofsoftwaremoreaccessibleintermsofcostsandvariety.A.manufacturers68、Theyexchangedtalesof（）ordisappointingnewsofpopularitemssoldoutminutes-->(bargains)69、Theyexchangedtalesof（）ordisappointingnewsofpopularitemssoldoutminutesafterthespreebeganatmidnight.A.bargains70、Theywantedto（）adiscussiononeconomics.-->(initiate)71、Toattractinvestors,thegovernmenthas（）itstaxandlaborlaws.C.adjusted72、Trademarks,propnetaryservicemarksandregulationsneed（）carefully.A.tobeobserved73、Trademarks,proprietaryservicemarksandregulationsneed（）carefully.A.tobeobserved74、Travelers,when（）thechecks,havetosignthechecksinthepresenceofthebankorserviceclerks.B.buying75、Traveller'schecksaregenerally（）smallfacevalue.-->(of)76、Travellers,when（）thechecks,havetosignthechecksinthepresenceofthe-->(buying)77、Wecan'tmanagethat（）youpayfortheinstallation.C.unless78、Wedidn'tunderstandhowdifficultitwasto（）suchabreakfast.B.distribute79、Weusedto（）cashadvances.C.have80、Well,thedayweofferstockforsaleisthedaywewillseehowmuch（）thereismourcompany.C.faith81、What'smore,it'snotalwaysso（）forustopayonlineashackersmightstealourusernameandpassword.B.safe82、Whentherestoftheroom（）emotional,staycoolanduselogictonegotiateandclose.B.gets83、Whiletheotherpeople（）anddiscussedtheproblemtogether,Tedignoredthem.A.interacted84、Withoutclosequalitycontrol,wemay（）fraud,andthee-shopmaysuddenlygo-->(encounter)85、Youcandownloadandprintoffthe（）online.-->(form)86、Youcanshowrespecttoyourteammates（）everyonefairlyandequally.-->(bytreating)87、（）behalfofVancouverC&SInt'lTradeCorp.,Iampleasedtoinviteyouandyourcolleaguestovisitus.B.On88、（）friendsandcolleaguesgreetedeachotherwiththatdaywasBoughtanything-->(What)89、（）hasgoodreputationwillsoonerorlaterbesuccessfulinhisbusiness.-->(Whoever)90、（）thesituationmaybe,makesurethatyoudon'tleaveyourcustomerwithan-->(Whatever)91、（）youhaveajob,youmaybeinthemarketforanotherone.A.Evenif92、（）behalfofVancouverC&SInt'!TradeCorp.,Iampleasedtoinviteyouandyourcolleaguestovisitus.C.On93、（）hasgoodreputationwillsoonerorlaterbesuccessfulinhisbusiness.B.whoever94、一

okay，whatisthedecision?-Asyouknow...wehavebeenaprivatelyheld,family-ownedcompanyforover120years，（）.B.butitmaybetimetoconsidersomemajorchanges阅读理解（单选）(6)1、Businessesarestructuredindifferentwaystomeetdifferentneeds.21.Thispassageismainlyabout（）.-->C.howdifferentformsofbusinessareorganized22.Whatisusuallyneededtodecidetheportionofthepartnershipeachpersoncontrols?（）.-->B.Anagreement.23.Whoarenotincludedinlimitedliabilitypartnerships?（）.-->C.Unlimitedpartners.24.Howcancorporationsraisemoney?（）.-->A.Bysellingstock.25.Whocontrolscorporatepoliciesinacorporation?（）.-->B.Aboardofdirectors.2、Chinahasthemostfranchisesintheworldbutthescaleoftheiroperations1.Accordingtothepassage,thepassagemainlytalksabout.-->C.anoutlineoffranchisinginChina2.KFCwasthe（）foreignfranchisetoChinain1987andiswidespread.-->A.mostprofound3.Manyfranchisesareinfactjoint-ventures,because.-->A.atthebeginningstage,franchiselawwasnotsoclear4.ForeignfranchisegrowsinChinabecauseof.-->B.thesmallamountofretailtrade5.Thewriterhasthe（）attitudetofranchisinginChina-->B.positive3、CyberMondayrockedwhilemobilesalesroared.1.Retailersusedmobiledevicesanddrovenearlyathirdoftraffic,orevenmorethanhalftoonlineshopping.Asweknowthatdoesn'tbelongtothemobiledevice.（）-->C.personalcomputer2.PlayStation4andXboxOneconsolesweresoldoutontheafternoonMondayalthoughtheyweren'tevendiscounted.（）-->B.W3.AccordingtosalesonAmazonwereup44.3%overlastyear,whilesalesateBaywereup32.1%.（）-->C.ChannelAdvisor4.CyberMondaydealsonSundaywithaCyberthonthatdrewmorethanpeopletothesite.（）-->A.350,0005.Wecaninferfromthepassage_____isn'tanonlineretailer.（）-->B.ChannelAdvisor4、Emotionsplayanimportantpartinthenegotiationprocess,althoughitisonly1.Emotionsplayanimportantroleduringthenegotiation,althoughtheireffectisbeingstudiedjust.-->C.notlongbefore2.Negativeemotionsmay（）makeconcessions.-->A.behelpfulto3.Duringnegotiations,thedecisionastowhetherornottosettledependsinpartonemotionalfactors.-->B.tosomeextend4.Attainingconcessionscanbedone.-->C.bybothnegativeandpositiveemotions5.Indifferentcultures,negotiatorsshoulduse（）strategiestoshowpositiveandnegativeemotions.-->B.different5、Identifythecountryorcountriesyouwillbetravellingto.21.Thispassageismainlyabout（）.-->C.howtoapplyforaSchengenvisa22.IfyouareintendingtovisittwoormoreSchengencountries,youwillneedtosendyourapplication（）.-->A.totheembassyorconsulateofthecountrythatshallbeyourmaindestination23.Youcandownloadandprintofftheform（）.-->B.ontheInternet24.YouarerequiredtoshowthefollowingdocumentsEXCEPT（）.-->C.abirthcertificate25.Theprocessmgtime1sperembassy（）.-->A.different6、Teamspiritcanmakeorbreakateam.Teammateswhohaveteam1.Teammateswhohaveteamspirit.-->B.arebetterabletoworktogetherandachieveteamgoals2.Accordingtothearticle,teamspiritmeans.-->C.cooperation,motivationandrespect3.Cooperationisaskillthat.-->A.canbesharpenedduringpractice4.Beingmotivatedmeans.-->C.youshouldgiveyourbestinanycircumstances5.Respectingyourteammates.-->B.cankeepeveryoneinagoodmood阅读理解（判断）(8)1、Achallengeinworkingincustomerserviceistoensurethatyouhave1.Thegoalofcustomerserviceistogivecustomersanexperiencethatmeetstheirexpectations.-->F2.Leaveyourcustomerwithanunansweredquestionisunacceptable.-->T3.Bothpositivebodylanguageandnegativebodylanguagearenecessaryincustomerservice.-->F4.Eyecontactisoneofthemostimportantaspectsofpositivebodylanguage.-->T5.Theunderlinedgoingtheextramiletohelptheminthelastparagraphmeansgoingalongwaytohelpthem.-->F2、Chineseshoppersspentbillionsonlineyesterdayastheytookadvantage1.Onlineretailerstookholdoftheshoppingspreetoincreasesalessuccessfully.-->T2.ThefinalfigureofSinglesDayforthisyearreached19.1billionyuan.-->F3.CyberMondayisasimilareventintheGreatBritain.-->F4.Othere-commercesitesdidaswellasAlibabaGrouponSinglesDay.-->F5.JackMa'sgoaloftransactionsizeistoreach100billionyuaninseveralyears.-->T3、Ifyouwanttobecomeafranchisee,thetipsbelowcanhelpyoutofindtheperfectopportunity.1.Decideonabusinesswithlearningorseeingwhattheday-to-daywilllooklike.-->T2.Beforeyou'vedeterminedwhatroleyouwantinafranchise,it'stimetostartthebusiness.-->F3.Beforesigningontoafranchise,theessentialjobistoaskthefranchisorabouttheexecutiveteamanditspastindustryexperience.-->T4.Thefirstthingtolookatishowlongafranchisewouldtaketopurchase.-->F5.Tomakesurethatwhenyouwanttoleavethebusiness,youhavemadeenoughmoneyandyouaresatisfiedwiththat.-->F4、Manyofthebanksandtravelservicesinwesternprovide26.Itisconvenientforthetravelerstotravelaroundtheworldasmanybanksandtravelservicesissuetravelers'checks.-->T27.Therearenosignaturesoftravelerswhohaveboughtthechecks.-->F28.Quiteafewtravelersliketobuythechecks.-->T29.Travelersdonotworryaboutthecirculationperiodofthechecksasthereisnotimelimitforit.-->T30.Banksandtravelservicesarereluctanttoprovidetravelers'checks.-->F5、Theartofnegotiatingisadifficultskillformostofus,evengoodsalespeople.1.Ifyoulettheotherpartystartnegotiations,youwillbecompletelygraspthecontrol,oftenwithoutevenrealizingit.-->F2.So,neverletbothpartiescontrolthenegotiations.-->F3.Negotiatingfirstandthenhavingtocreateadocumen