酒店英语会话课程教学课件：Unit 6

酒店英语会话

第六版Unit6MakingRestaurantReservationsandSeatingGuests单元学习目标Howtoreserveatableattherestaurantbyphone如何通过电话进行餐桌预订1Howtoreserveabanquetonline怎样进行线上宴会预订Howtochangeareservation如何变更预订342Howtoconducttheguests如何进行餐桌引座PracticalSentencePatterns实用句型MayIreserveaprivateroomforabanquethere?可以预订一个举行宴会的单间吗?Isitpossibletohaveaprivateroom?有包间吗?Iwanttoaskifyoucouldarrangeatablefortenpeople.我想要订一个可以坐10个人的餐桌。

Iwanttoholdapartyformybusinessfriendsinyourrestaurant.Couldyouarrangeforme?我想在你们餐厅为我生意上的朋友举办个宴会。你们能否帮我安排一下？

CouldIhaveatableinthenon-smokingsection?您能给我安排一个非吸烟区的餐位吗？I’mgoingtoinvitemygirlfriendfordinner.Ifpossible,pleasetrytoarrangeforawindowtable.我打算邀请我的女朋友用晚餐。如果可能的话，请尽量安排一个靠窗的餐桌。

Iwanttobookatablewiththeviewofthegarden.我想预订一张可以看到花园景色的餐桌。

1.Howtodescribeyourdemandswhenyoureserveatable/banquet作为顾客如何陈述订餐要求PracticalSentencePatterns实用句型Iwanttoorderatableinthesmokingsection.我想在吸烟区预订一张餐桌。

Themainrestaurantwillbefine.大厅的席位就可以了。

I’dliketoarrangeaweddingpartyinyourrestauranton28ththismonth.本月28日我想在你们饭店举行婚宴。

I’dliketoholdabirthdaypartytomorrow.Iwanttoaskifyoucouldarrangeitforme.我想明天举办一个生日宴会，想问问你们是否能帮我安排一下。

I’dliketoreserveafarewellpartyinaprivateroomfor15at12:00tomorrow.我想明天12点在包间举办15人的告别宴。

Iwanttoaskifyoucouldarrangeadinnerpartyforme.我想问一下你们能否为我安排一个晚宴。

Isthereanyminimumchargefortheprivateroom?请问包间有没有设定最低消费？

Whatkindoffoodandbeveragecanyouofferforourbanquet?你们能给我们宴会提供什么样的饭菜和酒水？

Pleasegetreadysomeforeignwineandbeer.请为我们准备好外国红酒和啤酒。1.Howtodescribeyourdemandswhenyoureserveatable/banquet作为顾客如何陈述订餐要求PracticalSentencePatterns实用句型Hello,RestaurantReservation.MayIhelpyou?您好，这里是预订部，有什么可以为您效劳？

Wecanarrangeallkindsofbanquetsforyou.我们可以为您提供各种宴会服务。

Wouldyouliketobeseatedinthesmokingornon-smokingsection?您喜欢吸烟区还是非吸烟区？

Wouldyoulikeatableinthemainrestaurantorinaprivateroom?您喜欢大厅的餐桌还是包间的餐桌？

I’mafraidalltheprivateroomsarereserved.Wouldyoumindatableinthemainrestaurant?酒店包间恐怕都订出去了。大厅的餐桌可以吗？

Whatsizeofpartyareyougoingtoarrangeandhowmanypeoplewillattend?您要预订多大规模的筵席，有多少人出席？

Whenwouldyoulikethepartytostart?您希望聚会什么时候开始？

Isthereanythingspecialyou’dliketohaveforyourparty/menu?您对宴会（菜品）有什么特殊要求吗？2.Howtodiscussthedetailswiththeguests如何与顾客商谈预订细节PracticalSentencePatterns实用句型

Wehavethreesetmenusforyoutochoose.Pleasehavealook.我们备有3种套餐供您选择。请看一下。

Howmuchwouldyouliketopayforeachperson?你们每位的平均消费是多少？

Theminimumchargeforaprivateroomis150yuaneachperson.包间最低消费是每人150元。

Adepositof5000yuanisrequiredtosecureyourbooking.为确保您的预订，请付押金5,000元。

Theminimumchargefora15-persondinnerpartyis2000yuan,excludingdrinks.15人的宴会最低消费是2000元，不包括酒水。

Pleaseallowmetorepeatyourreservation.请允许我重复一下您的预订。

Wewillchangethereservationforyou.我们会为您更改预订。2.Howtodiscussthedetailswiththeguests如何与顾客商谈预订细节PracticalSentencePatterns实用句型Goodafternoon,madam.Welcometoourrestaurant.下午好，夫人！欢迎光临我们酒店。

Haveyoumadeareservation?请问您预订桌位了吗？

I’lltakealookatourreservationbook.我看看预订簿。

We’vebeenexpectingyou.我们恭候您的到来。

I’llshowyoutoyourtable.Thisway,please.Isthisfine?我带您去您的席位。请这边走。这里可以吗？

Followme,please.I’llshowyoutoyourtable.请这边走,我带您去您的餐桌。

Pleasetakeyourseat,sir.先生，请坐。

Awaiterwillcometotakeyourorder.Justamoment,please.请稍候片刻，服务员会来请您点菜。

What’syourtablenumber,please?请问您的餐桌号是多少？Thisisthetablereservedforyou.这是为您预订的桌位。3.Howtoservetheguests如何接待客人PracticalSentencePatterns实用句型

Wehaveatableinthenon-smokingsectionreservedforyou.我们给您留了一张非吸烟区的餐桌。

I’msorry,butwedon’thaveanyvacanttablesatthemoment.Wouldyoumindwaitingintheloungeforawhile?Youmighthaveacoffeeandwewillcallyouassoonaswehaveavacanttable.对不起，我们现在没有空桌子。您介意在休息室等候一会儿吗？您可以先喝点咖啡，一旦有座位我们就通知您。

Sorrytohavekeptyouwaiting.Thetableisreadynow.对不起，让您久等了。桌子已经布置好了。

Thankyouforyourcooperation.感谢您的配合。

Isanyonejoiningyou,madam?女士，还有没有人要来？3.Howtoservetheguests如何接待客人SituationalDialogues情景会话DialogueAScene:Mary(M)makesaphonecalltoreserveatableintherestaurant.Arestaurantemployee(R)answersthephone.R:Hello,RestaurantReservations.MayIhelpyou?M:Iwanttobookatablethisevening.Canyouarrangeitforme?R:MayIknowwho’scalling?M:ThisisMarySmithinRoom608ofthehotel.R:Sure.Whenwouldyoulikeit,madam?M:At6:30p.m.R:Forhowmanypeople,please?M:Apartyofeight.R:Wouldyoulikeatableinthemainrestaurantorinaprivateroom?M:Iwouldlikemydinnerpartyarrangedinaprivateroom.R:HongguangRoomisstillavailable.M:Bytheway,arethereanychargesforprivatediningroom?R:Theprivateroomchargesyou10%asaservicecharge,nominimumchargeisrequired.M:Allright.R:Thanks!HongguangRoomforeightpersonsat6:30tonight.Wearelookingforwardtohavingyouwithusthisevening.M:Thanks.Goodbye.R:Goodbye.1.TableReservation桌位预订SituationalDialogues情景会话DialogueBScene:Mr.Smith(S)ismakingaphonecalltobookatableintherestaurant.Arestaurantemployee(R)answersthecall.S:Hello.IsthisYingbinRestaurant?R:Yes,sir.WhatcanIdoforyou?S:I’dliketomakeareservationfortomorrowevening.R:Atwhattimecanweexpectyou?SI’mnotsure…perhapsaround6:00p.m.R:Howmanypersonsareinyourparty?S:Aboutten.R:AreyougoingtotakeChineseorWesternfood?S:Chinesefood.R:Wouldyouliketobeseatedinthesmokingornon-smokingsection?S:Non-smoking.R:OK,sir.MayIhaveyournameandtelephonenumber,please?S:Sure.It’sTomSmithandmynumberiR:Thankyouverymuch,Mr.Smith.Wearelookingforwardtoseeingyou.S:Thanks.Goodbye.R:Goodbye.1.TableReservation桌位预订SituationalDialogues情景会话WordListreserve/rɪ'zɜːv/v. 保留；预订reservation/ˌrezə'veɪʃən/n.预订；预订的房间（或席座）available/ə'veɪləbl/adj.可用的；有空的；可获得的charge/tʃɑːdʒ/v.;n.收费;费用minimum/'mɪnɪməm/adj最少的，最低程度的require/rɪ'kwaɪə(r)/v.要求，需要take/teɪk/v.

吃（喝）SituationalDialogues情景会话apartyof… 一行……人themainrestaurant （饭店）的大厅privateroom 包间；雅间dinnerparty 宴会；晚餐会servicecharge 服务费minimumcharge 最低消费makeareservation 预订Chinesefood 中餐Westernfood 西餐smokingsection 吸烟区non-smokingsection（公共场所内）禁烟区UsefulExpressionsSituationalDialogues情景会话Notes:1.MayIknowwho’scalling?请问您是哪一位？

2.Wouldyoulikeatableinthemainrestaurantorinaprivateroom?您喜欢在大厅用餐，还是在包间用餐？

3.Bytheway,arethereanychargesforprivatediningroom?顺便问一下，包间收费有什么规定？

4.Theprivateroomchargesyou10%asaservicecharge,nominimumchargeisrequired.包间收取10%的服务费，没有最低消费要求。5.Wouldyouliketobeseatedinthesmokingornon-smokingsection?您喜欢吸烟区还是非吸烟区？SituationalDialogues情景会话Notes:non-(=not)是否定前缀，可以加在名词或动词之前，表示“无，非，不”的意思。

non-party无党派的，非党的non-stop不停的，不间断的non-profit非盈利的nonsense荒谬的6.Wearelookingforwardtoseeingyou.我们期待您的光临。

lookforwardto…中的to是介词，后接名词或动名词。SituationalDialogues情景会话DialogueAScene:Mr.Charles(C)ismakingaweddingreservationonline.Arestaurantemployee(R)answershim.C:Hello.IsthisHongbinRestaurant?Isanybodythere?R:Yes,sir.ThisisBanquetDepartment.MayIhelpyou?C:Yes,I’dliketoarrangeaweddingpartyinyourrestaurantonthe28ththismonth.R:Howmanypeoplewillbeattending,sir?C:Letmesee…about50.R:Justamoment,please.I’llcheckifthebanquethallisavailable.(Afterchecking)Yes,sir.Thebanquethallisavailableonthatday.C:That’sgood.R:MayIknowyourname,please?C:ThisisCharles.R:OK,Mr.Charles.Couldyoucometoourrestaurantanddiscussthedetailstoday?C:I’mafraidI’mbusytoday.Howaboutthedayaftertomorrow?R:Allright.Seeyouthen.2.OnlineReservationandGroupPurchasing在线预订与团购

SituationalDialogues情景会话2.OnlineReservationandGroupPurchasing在线预订与团购

DialogueBScene:Aguest(G)hasmadeagroupreservationforabirthdaypartyintherestaurantonline.Heisdiscussingthedetailswiththemanager(M)oftheBanquetDepartment.M:Goodafternoon,BanquetDepartment.MayIhelpyou?G:Yes,I’vemadeagroupreservationforabirthdaypartyinyourrestauranttomorrow.Iwouldliketodiscussthedetailsaboutit.M:Whenwouldyouliketoholdtheparty,sir?G:Mmm…from11:30a.m.to2:00p.m.M:Andforhowmanypeople?G:About40.M:Howaboutthevenuefortheparty?Wouldyoulikeanindoororoutdoorvenue?G:Indoor,Ithink.Pleasereserveafunctionroomforme.M:Well,GoodluckRoomcanaccommodateapproximately50people.Itisnewlydecoratedandwellequipped.SituationalDialogues情景会话2.OnlineReservationandGroupPurchasing在线预订与团购

G:What’sthecharge?M:Wouldyoulikebuffetdinnerornormaldinner,sir?G:Buffet,please.M:Theminimumchargeis150yuanperhead.G:Andwhataboutthedrinks?M:Allthedrinksareonconsumptionbasis.G:Allright.Couldyousendthebuffetmenutomye-mailbox?I’dliketohavealookatit.M:Sure,sir.Wehaveseveraldifferentkindsofbuffet.MayIhaveyoure-mailaddress?G:Yes163.com.M:Thankyou.I’llsendittoyouimmediately.SituationalDialogues情景会话WordListwedding/ˈwediŋ/n.婚礼；婚宴；结婚纪念日；结合purchase/'pɜːtʃəs/v.;n.购买；购买的物品online/ˌɒn'laɪn/adv.;adj.在线；在线的banquet/'bæŋkwɪt/n.（正式）宴会；盛宴；酒席；筵席attend/ə'tend/v.出席；参加detail/'diːteɪl/n.细节；琐事；枝节venue/'venju:/n.场地indoor/'ɪndɔː(r)/adj.户内的；室内的outdoor/'aʊtdɔː(r)/adj.户外的；露天的；喜爱户外活动的function/'fʌŋkʃn/n.功能；盛大的集会；宴会accommodate/ə'kɒmədeɪt/v.容纳；供应；使适应approximately/əˈprɒksɪmɪtlɪ/adv.近似地；大约；近于decorate/'dekəreɪt/v.装饰；布置equip/ɪ'kwɪp/v.装备；配备buffet/'bʊfeɪ//ˈbʌfɪt/n.自助餐consumption/kənˈsʌmpʃən/n.消费（量）；消耗address/ə'dres/n.住址；网址；电子邮箱地址immediately/ɪ'miːdiətli/adv.立即；直接地SituationalDialogues情景会话banquethall宴会厅birthdayparty生日聚会holdaparty举行宴会，酒会等functionroom贵宾厅；宴会厅；功能厅buffetdinner自助餐normaldinner普通晚宴UsefulExpressionsSituationalDialogues情景会话Notes:

1.Howmanypeoplewillbeattending,sir?先生，有多少客人出席呢？2.I’llcheckifthebanquethallisavailable.我查看一下宴会厅是否被预定了。3.Howaboutthevenuefortheparty?Wouldyoulikeanindoororoutdoorvenue?有关宴会的场地，您希望在室内还是室外举办？4.GoodluckRoomcanaccommodateapproximately50people.Itisnewlydecoratedandwellequipped.“好运厅”可以容纳大约50位客人，最近刚刚修缮一新，设备齐全。5.Wouldyoulikebuffetdinnerornormaldinner?您愿意吃自助餐还是普通晚餐？SituationalDialogues情景会话Notes:6.Theminimumchargeis150yuanperhead.每位最低消费150元。head在这里表示“人”（=asingleperson）。Twoheadsarebetterthanone.三个臭皮匠，抵个诸葛亮。7.Allthedrinksareonconsumptionbasis.所有酒水都在消费之内。consumption是不可数名词，例如consumptiongoods（消费品，生活资料），productionandconsumption（生产和消费）。onthebasisof…表示“以……为基础”，在定冠词the和basis之间可以加修饰语。ontheregularbasis定期SituationalDialogues情景会话3.ChangingtheReservation变更预订DialogueAScene:Maria(M)ismakingaphonecalltochangeareservation.Peter,awaiter(W),answersthephonecall.G:M:Hello.IsthisRestaurantDepartment?W:Hello.ThisisRestaurantDepartment,Peterspeaking.IsthereanythingIcandoforyou?M:It’snicetohearyourvoice,Peter.IhavebookedaprivateroominyourrestaurantunderthenameofMaria.ButI’dliketochangemyreservationfrom6:30tonightto7:00tomorrowevening.W:Justamoment,please.I’llchecktheavailabilityforyou.(Afterawhile)I’mafraidalltheprivateroomshavebeenfullybookedatthattime,butwecanofferyouatableintheBanquetHallat7:00tomorrowevening.WouldyouliketoholdyourdinnerpartyintheBanquetHall?M:Well,letmesee.W:TheBanquetHallisspacious.M:Yes,you’reright.Then,wouldyouoffermeatablebythewindowinthenon-smokingsection?W:OK.AtablebythewindowintheBanquetHallat7:00tomorroweveningunderthenameofMaria.M:That’sright.W:Wearelookingforwardtohavingyouwithustomorrowevening.SituationalDialogues情景会话3.ChangingtheReservation变更预订DialogueBScene:Aguest(G)reservedaprivateroominYingbinRestaurant.Nowhemakesaphonecalltochangethereservation.Areceptionist(R)answersthephonecall.G:Hello.IsthatYingbinRestaurant?R:Yes,sir.WhatcanIdoforyou?G:IreservedaprivateroomfortomorroweveningandnowI’dliketohaveitforthisevening.R:Justamoment,please.I’llcheckourreservationlist.Wouldyoutellmeyourname,please?G:Ofcourse.ThisisMikecallingfromRoom2108.R:(Afterchecking)Thankyouforwaiting,sir.Sorry,Iamafraidalltheprivateroomsarefullyoccupiedthisevening.Wouldyouliketomakeareservationatanotherrestaurantinourhotel?G:That’sOK.Whichcouldyourecommendforme?R:ShanghaiHallwillserveyoumanyChinesespecialties.IsthatOK?G:Soundsfine.R:I’mafraidwecan’ttransfercallsfromthehousephone.Wouldyouminddialingextension8899directly,please?G:OK.I’lldothat.Thankyou.R:It’smypleasure.SituationalDialogues情景会话WordList

change/tʃeɪndʒ/v. 改变；更改；更换；变更availability/əˌveɪlə'bɪlɪtɪ/n.可利用性；有效性fully/'fʊlɪ/adv.

完全地；彻底地offer/ɒfə(r)/v.（主动）给予；提供；拿出；出示spacious/'speɪʃəs/adj.宽敞的；广阔的specialty/'speʃlti/n.特色菜transfer/træns'fɜː(r)/v.转换dial/'daiəl/v.

拨（电话号码）；打电话给……extension/ɪks'tenʃən/n. 电话分机directly/dɪ'rektlɪ/adv.直接地；笔直地pleasure/'pleʒə(r)/n.（用于回答对方的感谢）荣幸SituationalDialogues情景会话

UsefulExpressionsunderthenameof… 用……的名字fullyoccupied 全占了的，全满了的housephone 对内电话SituationalDialogues情景会话Notes:

1.Peterspeaking.我是彼得。这是电话用语，Peterspeaking是ThisisPeterspeaking的缩略形式，还可以说ThisisPeter或Speaking。

2.IhavebookedaprivateroominyourrestaurantunderthenameofMaria.我以玛利亚的名义在你们餐厅订了一个包间。underthenameof…或inthenameof…，其意思为“以……的名义，叫……的姓名”。Theroommayhavebeenreservedunderthenameofthepersonwhomadethereservation.这个房间可能是用预订的人的名义预订的。3.I’llchecktheavailabilityforyou.我看看能不能变更。4.I’mafraidthatalltheprivateroomshavebeenfullybookedatthattime.恐怕那个时候所有的包间都已经预订满了。SituationalDialogues情景会话Notes:5.ShanghaiHallwillserveyoumanyChinesespecialties.上海厅会为您提供许多中国特色菜。

specialty是名词，意为“特色菜；招牌菜；特产”。Themenuchangesdaily,thoughthespecialtyisseafood.菜单天天有变，不过特色菜是海鲜。6.I’mafraidwecan’ttransfercallsfromthehousephone.Doyouminddialingextension8899directly,please?内线电话恐怕无法转接。请您直接拨分机号8899好吗?7.It’smypleasure.别客气（这是我的荣幸）。这是回答对方说“谢谢”的用语，也可以说Mypleasure或者Don’tmentionit。SituationalDialogues情景会话4.ReceivingtheGuests迎宾领位DialogueAScene:Someguests(G)havereservedatableintherestaurant.Whentheyentertherestaurant,awaiter(W)leadsthemtotheirseat.W:Goodevening.Welcometoourrestaurant,sir.G:Goodevening.We’dliketohavedinnerhere,please.W:Haveyoumadeareservation?G:Oh,yes.Wehavereservedatablefortenat7:00thiseveningunderthenameofMr.Black.W:Oh,Mr.Black.Justamoment,please.I’lltakealookatourreservationlist.(Checkingthereservationlist.)Oh,yes,Mr.Black.We’vebeenexpectingyou.Wehavereservedatableforteninthesmokingsectionforyou.Pleasecomethisway.G:Thankyou.W:Willthistablebeallright?G:It’sgreat.W:Wouldyoucareforsomedrinksbeforeyouorder?G:Verygood.We’dliketohavesometea.Whatkindsofteadoyouhavehere?W:WehaveLongjingtea,Oolongtea,Jasmineteaandblacktea.Whichonewouldyoulike,sir?G:We’llhaveJasminetea,please.W:OK.I’llprepareforyourightaway.G:Yourserviceisgoodindeed.W:Thankyouforsayingso.It’smypleasuretodoso.(Afewminuteslater.)Yourtea.Here’sthemenu.I’llreturninafewminutestotakeyourorder.G:Thankyou.SituationalDialogues情景会话4.ReceivingtheGuests迎宾领位DialogueBScene:Someguests(G)arewaitingtobeseatedinacrowdedrestaurant.Awaitress(W)goesforwardtogreetthem.W:Goodevening.Welcome.Doyouhaveareservation,sir?G:No,Iamafraidwedon’t.W:Howmanypeoplearethereinyourparty?G:Six.W:Wehaveatableforeightpeopleinthesmokingsection.Wouldyoulikeit?G:I’dliketohaveatableinthenon-smokingsection.W:I’msorry.Wedon’thaveatableinthenon-smokingsectionnow.Buttherewillbeoneinabout10minutes.Wouldyoumindwaitinginthelounge?Youcanhaveadrinkwhilewaiting.G:Thatsoundsagoodidea.W:MayIhaveyourname,sir?G:Yes,Denis.Bytheway,canwehaveatablewiththeviewofthegarden?W:We’lltrytoarrangeit,butIcan’tguarantee,sir.G:Thankyou.W:Pleasetakeaseat.We’llcallyouassoonasatableisavailable.(Tenminuteslater)W:Mr.Denis.Sorrytohavekeptyouwaiting.We’vepreparedatablewiththeviewofthegarden.Pleasestepthisway.G:Thankyou.SituationalDialogues情景会话WordList

UsefulExpressionsenter/'entə(r)/v.入；进；（使）进入；进来；进去jasmine/'dʒæzmɪn/n.茉莉greet/gri:t/v.问候；迎接；招呼lounge/laʊndʒ/n.（饭店、旅馆等的）休息室；会客厅guarantee/ˌgærən'ti:/v.保证；担保carefor喜欢；关心，照顾LongjingteaOolongteajasmineteablackteagoforwardtotakeaseat龙井茶乌龙茶茉莉茶

红茶走上前

就座SituationalDialogues情景会话Notes:

1.Wehavereservedatableforteninthesmokingsectionforyou.我们在吸烟区为您预留了一张10人的餐桌。2.Wouldyoumindwaitinginthelounge?请您到大堂等候好吗？lounge意为“大堂”，通常设在酒店大堂，主要供客人暂时休息、等候他人等。lounge也可指酒店的“大堂酒吧间”，向客人提供各种酒水和小吃果盘等。3.Canwehaveatablewiththeviewofthegarden?可以给我们一个能看到花园景色的座位吗？4.Pleasetakeaseat.We’llcallyouassoonasatableisavailable.请就座，一旦有了空座席，我们就会通知您。5.Sorrytohavekeptyouwaiting.对不起，让您久等了。这里tohavekeptyouwaiting是动词不定式的完成时态。DialoguePractice会话实训添加标题1.TableReservation桌位预订

IntheGuestRoomMr.Park:Youareaguestinthehotelandnowyouaremakingaphonecalltoreserveawindowtablefor4personsat7:00thisevening.Waiter：Youanswerthecall.(2)IntheDiningHallGuest:Youwanttobookaprivateroomfortenpeopletomorrowevening.YouwantsomeChinesefoodtobeserved.Waiter:Youservetheguest.添加标题

添加标题2.OnlineReservationandGroupPurchasing在线预订与团购

OrderingaBirthdayPartyonlineGuest:Youhavemadeagrouppurchaseforabirthdaypartyintherestaurant.Youwouldlikemorethanfifteengueststobearranged.YouarediscussingthedetailswiththereceptionistoftheBanquetDepartment.Receptionist:Youservetheguestonline.(2)BookingaFarewellBanquetGuest:Youaremakingareservationforafarewellpartyonline.Waiter:Youservetheguest.DialoguePractice会话实训添加标题3.ChangingtheReservation变更预订

添加标题

添加标题4.ReceivingtheGuests迎宾领位

IntheDiningHallGuest:You,agroupoften,comeintoarestaurantforlunch.Youhavemadeareservation.Waiter:Youleadthemtotheirtableandservethemtoorder.(2)IntheDiningHallACouple:Youandyourwifecomeintoarestaurantfordinner.Youhavenoreservationandyouwantawindowtable.Waiter:Youservethecouple.Therestaurantisfullyoccupiedatthemomentandyouaskthemtowaitforawhileinthelounge.Aftertenminutes,youseattheguests.ChangingtheReservationMs.Batty:Youhavereservedthefunctionhallintherestaurant.YouarecallingtotheRestaurantReservationstochangethereservation.Waiter:Youanswerthecall.(2)BookingaTableMr.Smith:YoucalltheRestaurantReservationforaprivateroom,buttherestaurantisfullyoccupied.Waiter:Youanswerthephonecallandrecommendanotherrestaurantofthehotelforhim.Exercises练习TaskOne

MatchthewordsorexpressionswiththeirChinesemeanings.1.makeaphonecall a.可利用性；有效性2.serve b.保证；担保3.apartyof…c.侍候（顾客等）；供应（饭菜）；端上4.non-smokingsection d.期待，期望5.makeareservatione.电话分机6.availability f.打电话7.loungeg.一行……人8.lookforwardtoh.非吸烟区9.extension i.预订10.guaranteej.（饭店等的）休息室、

会客厅Exercises练习TaskTwo

Completethefollowingdialogues.Dialogue1

(W=WaiterG=Guest)W:1.RedStarRestaurant.2?

G:Yes.I’dliketo3forSundayevening,please.

W:Certainly.For4?

G:5...about8or9persons.Couldyou6?

W:Yes,sir.Couldyoutellme7youonSundayevening?

G:About7:30.

W:OK,8.Aprivateroomforabout10peopleat7:30onSundayevening.9,please?G:MynameisBlack.10iLet’s11then,7:30onSundayevening?W:Yes.We’ll12you.G:Thanks.Exercises练习TaskTwo

Completethefollowingdialogues.Dialogue2(W=WaiterG=Guest)C:W:Hello.Isthis1Restaurant?G:Yes,madam.2?W:Yes,I’dliketohaveadinnerpartyinyourrestauranttonight.G:For3,madam?W:Letmesee…totallyeightpersons.G:OK.Apartyofeight.Andat4canweexpectyoutocome?W:Oh,at7:30tonight.G:Andwhatshouldbe5foryou,6foodor7food?W:Western,please.G:OK.MayIhaveyournameand8,please?W:Sure.It’sMaryinRoom509ofthehotelandmytelephonenumberiG:Soyouwillhaveatablefor9tonight.It’s10andthetimeis7:30.11?W:Yes.12.Exercises练习TaskThree

TranslatethedialogueintoEnglish.服务员:下午好，先生。欢迎光临。客人:谢谢。服务员:您预订餐桌了吗？客人:我们预订了今天晚上7点的3人桌，是以怀特先生的名义订的。服务员:请稍候，我先查一下预订单。是的，怀特先生，我们一直期待您的到来。服务员:这个桌子行吗？客人:我想要靠窗的桌子。服务员:很抱歉，先生。所有靠窗的桌子都坐满了。如果您不介意请等几分钟。客人:好的，我们愿意等。我们在2126房间，如果有了靠窗的餐桌请通知我们。服务员:好的。一旦有了空位，我会及时通知您的。Exercises练习TaskFourTranslatethedialogueintoChinese.(W=WaiterG=Guest)W:Goodmorning.MayIspeaktoMr.Smith?G:ThisisSmithspeaking.Who’scalling,please?W:I’msorrytodisturbyou,Mr.Smith.ThisisTableServiceofCenturyRestaurant.I’mcallingtoconfirmyourtablereservationforSundayevening.G:Yes,IbookedaprivateroomforSundayevening.Anyproblem?W:No,noproblem,Mr.Smith.Youhavebookedaprivateroomforeightat7o’clock.Ijustwanttoconfirmifthereisanychangeforthatreservation.G:No,notanychange.Bytheway,doyouhaveanygoodwineinparticular?W:WehaveDubonnet,DryVermouthandSandemanPort.G:Thankyoufortellingme.Severalfriendsofminelikethemverymuch.W:Allright,sir.Wewillpreparethemforyou.G:Thanks.DialoguePractice会话实训参考练习1.TableReservation桌位预订

(1)IntheGuestRoomMr.Park(P):Youareaguestinthehotelandnowyouaremakingaphonecalltoreserveawindowtablefor4personsat7:00thisevening.Waiter(W)：Youanswerthecall.DialoguePractice会话实训参考练习DialogueW:Goodmorning,HaihongHotel.MayIhelpyou?P:WouldyoupleaseputmethroughtotheRestaurantReservation?W:Sure,sir.ThisisRestaurantReservation.MayIhelpyou?P:Iwanttobookatable.Couldyouarrangethatforme?W:MayIknowwho’scalling?P:ThisisMr.Paul.W:Sure.Forwhattimewouldyouliketobookthetablefor,sir?P:Around7:00thisevening.W:Forhowmanypeople,please?P:Apartyoffour.W:Wouldyoulikeatableinthesmokingareaorinthenon-smokingarea?P:Atableinthenon-smokingareawillbefine.ButI’dlikeatablebythewindow,please.W:OK,atablebythewindowinthenon-smokingarea.We’lltrytoarrangeit.P:Thanks.W:MayIhaveyourtelephonenumber,please?P:Sure.MynumberiW:Thanks,Mr.Paul.Wearelookingforwardtoseeingyou.P:Thanks.Good-bye.W:Good-bye.DialoguePractice会话实训参考练习1.TableReservation桌位预定(2)IntheDiningHallGuest（G）:Youwanttobookaprivateroomfortenpeopletomorrow.YouwantsomeChinesefoodtobeserved.Waiter(W):Youservetheguest.DialoguePractice会话实训参考练习DialogueW:Hello.ThisisDaoxiangchunRestaurant.WhatcanIdoforyou?G:Iwouldliketomakeareservationforatable.W:Howmanypeopleareinyourparty?G:I’mnotsure…perhapsaboutten.W:Atwhattimecanweexpectyoutocome?G:Around7:00tomorrowevening.W:Wouldyoulikeatableinthemainrestaurantorinaprivateroom?G:Iwantmydinnerpartyarrangedinaprivateroom.W:Isthereanythingspecialyou’dliketohaveforyourparty?G:Whatdoyouhave?W:WeserveChinesefoodandWesternfood.G:TheChinesefood,ofcourse.We’dlikesomeofyourlocalspecialties.W:WespecializeinShanghaifood.G:Thatwillbefine.Bytheway,isthereanyfareruleforprivatediningrooms?W:Theprivateroomchargesyou10%asaservicecharge,andnominimumchargeisrequired.G:Isee.W:OK,madam.Aprivateroomfor7:00tomorrowwithChinesefoodforyou.G:That’sright.W:Thankyouverymuch,madam.Wearelookingforwardtoseeingyou.G:Thanks.Good-bye.W:Good-bye.DialoguePractice会话实训参考练习2.OnlineReservationandGroupPurchase在线预订与团购

(1)OrderingaBirthdayPartyonlineGuest（G）:Youhavemadeagrouppurchaseforabirthdaypartyintherestaurant.Youwouldlikemorethanfifteengueststobearranged.Youarediscussingthedetailswiththerecepti