《美容实 用英语》全套教学课件

Unit1GreetingTask1BeautySalonGreetingsandSalonGuidanceServices

Task2UnderstandingNeedsandRegistration

PartⅠDailyCourtesyLanguageinBeautySalonLearningobjectives1.LearntogreetcustomersinEnglishandgivethemguidanceinbeautysalon.2.Beabletoclearlyunderstandtheneedsofcustomersandskillfullyhelpcustomerstoregister.Task1BeautySalonGreetingsandSalonGuidanceServices1Lead-in2Text3practice4GroupPeer-assessmentThinkingandTalkingNewwordsPhrasesandExpressionsIntensivereadingCriticalThinkingandGroupPeer-assessmentFillintheblanksMatchphrasesCorrectorderTranslation1.Lead-inThisisthefirsttimeforacustomercomingintothebeautysalon,onestaffmemberoftheclubbeginstocommunicatewiththenewcustomer.

Thinkingandtalking1.Whataretheappropriatestandardgreetinglanguageswhenthebeauticianguidecustommers?2.Whatkindsofserviceconsciousnessshouldwehave?2.TextNewwordscustomer/ˈkʌstəmə(r)/n.顾客，客户；

主顾beautician/bju:ˈtɪʃn/n.美容师service/ˈsɜ:vɪs/n.服役;服务，服侍consultant/kənˈsʌltənt/n.顾问，劝告者

skin/skɪn/n.皮，皮肤；

毛皮program/ˈprəʊɡræm/n.项目；计划，安排care/keə(r)/n.护理；照顾bathrobe/ˈbɑ:θrəʊb/n.浴衣，浴袍disinfect/ˌdɪsɪnˈfekt/vt.除去（感染），给…消毒guide/gaɪd/vt.引路；指导

Phrasesandexpressionswelcometo…欢迎光临thisway,please这边请havesometea喝茶batchingroom配料间skinanalysisapparatus皮肤分析仪

IntensiveReading(It’sthefirsttimeforMs.Wangcomingintothebeautysalon.)A:BeauticianB:Ms.WangA:Hello,Ms.Wang,pleasecomein.B:Hello.A:Oh,Ms.Wang.WhatcanIdoforyou?B:I'dliketoknowtheservicesofyoursalon.A:Okay,givemeaminute.Please,havesometeafirst.B:Givemeacupofflowertea,please!A:Enjoyitfirst,andthenI'llshowyouaroundoursalon.B:OK.A:Shallwevisitthesalonnow?Thisway,please,Ms.Wang.B:OK.A:Thefirstroomisourconsultantroom.Asanewcustomer,wewillfirstprovideyouwithourskinanalysisservice.Accordingtoyourskincondition,we’llprovideahigh-qualitybeautytreatment.Thesecondroomisourbatchingroomforpreparingmaterials.B:Howaboutthethirdroom?A:Thethirdroomisourbeautycareroom.Therearesterilizedbedding,bathrobesandtowelsineverybeautycareroom.Thereisalsoalockerforyoutotemporarilystoreyourbelongings.B:Thisroomlooksveryluxury.A:Yes,itisforVIPcustomers.B:OK,well,Iwanttolearnmoreaboutskinanalysisapparatus.A:OK,waitaminute,please.I'llaskourprofessionalbeautyconsultanttoserveyou.Translationofthetext(王女士第一次走进某美容会所，会所的美容师开始和王女士展开交流…)A:王女士B:美容师B：您好，欢迎光临，王小姐，里面请。A：您好。B：王小姐，请问有什么可以帮到您呢？A：我想要了解一下你们会所都有哪些服务。B：好的，您稍等，请先喝一杯茶。A：给我一杯花茶吧。B：您请先用茶，然后我带您参观一下我们的会所。A：好的。B：我们现在去参观一下会所好吗？王小姐，这边请。A：好的。B：第一间房间是我们的顾问间，做为新顾客，我们会首先为您提供皮肤检测的服务，根据您皮肤的状况，提供高质量的美容方案。第二间房间是我们的调配吧，用来备料。A:第三间房间是做什么用的？B:这间是我们的美容服务房间，房间内配有消毒好的床上用品，浴袍和毛巾等，这里还有一个保险箱，可以暂时储存您的贵重物品。A:这间房间看上去很豪华。B:是的，隔壁的是VIP美容房间。A：好的，我想要再了解一下皮肤分析仪。B：好的，您稍等，我去请我们专业的美容顾问为您服务。3.Practice1.Fillintheblankswiththewordsgivenbelow,changingtheformifnecessary.customerbatchingskininstrumentlockerdisinfectbathrobeguide(1)The

customer

givesomesuggestionsontheenvironmentofthisbeautysalon.(2)The

Batchingroomisusedforpreparingcustomers’materials.(3)The

locker

isusedfortemporarystorageofcustomers'belongs.(4)The

bathrobe

canbeuseddirectlyafterbathing.(5)Youcanrestassuredthatallindoorarticleshavebeen

disinfected

.2.MatchtheChinesephraseswithrightEnglishexpressions.电话预约beautyclub皮肤检测skinanalysis面部护理facialcare身体护理bodycare美容会所telephonereservation3.Arrangethefollowingsentencesincorrectorder(1)greetingcustomers(2)sendingoutcustomers(3)guidinginclub(4)registrationThecorrectorderis：1、3、4、2

4.TranslatethefollowingsentencesintoEnglish.(1)很荣幸为您服务，欢迎您下次光临!

It‘s

myhonortoserveyou,welcometovisitnexttime!(2)请问您需要喝玫瑰花茶，咖啡还是白开水呢？Wouldyoulikerosetea,coffeeorboiledwater?(3)请您检查贵重物品是否齐全？Pleasecheckyourvaluablesarecompleted?(4)这边请，这边是护理房间。Thisway,please.Hereisthebeautycareroom.(5)希望您能满意我们的服务！Wehopeyouwillsatisfiedwithourservice.CriticalThinkingandGroupPeer-assessment1.Changethecustomertypesordemands,redesigningtheconversation.2.Everygrouptriestodisplaythedialogueaccordingtothetext.3.Afteronegroupfinishesthedialogue,othersmakecomments.KnowledgelinksStandingPosture:1.Theheelsareclosetoeachother.Thetoesareseparatedinto"V"shape(male)or"T"shape(female).Theopeningangleis45°~60°.Thecenterofbodyweightfallsinthemiddleoftwofeet.2.Legserect,kneestogether.3.Pulluptheabdomenandhip.4.Standuprightandstraightback.5.Flatshoulders,relaxandsink.6.Shouldersdroopnaturally,fingersbendnaturally.7.Headforward,neckstraight,jawslightlyretracted,eyesstraightahead.Task2UnderstandingNeedsandRegistration1Lead-in2Text3practice4GroupPeer-assessmentThinkingandTalkingNewwordsPhrasesandExpressionsIntensivereadingCriticalThinkingandGroupPeer-assessmentFillintheblanksMatchphrasesCorrectorderTranslation1.Lead-in

Thisisthefirsttimeforacustomercomingintothebeautysalon,abeauticianistryingtounderstandtheneedsofthecustomerandhelpinghertoregister.

Thinkingandtalking1.Howtoguidecustomertoregister?2.Whatistheimportantinformationofcustomerswhenregistering?2.TextNewwordsacne/ˈækni/n.痤疮，粉刺product/ˈprɒdʌkt/n.产品;作品occupation/ˌɒkjuˈpeɪʃn/n.职业，工作file/fail/n.

文件夹;卷宗

information/ˌɪnfəˈmeɪʃn/n.消息；信息record/ˈrekɔ:d/n.记录，记载；档案v.记录，记载;标明；录音check/tʃek/v.检查，核对；核实satisfy/'sætɪsfaɪ/v.使满意，满足Phrasesandexpressionsinternalconditioning内部调理externalcare外部护理obviousimprovement明显效果IntensiveReading(AfterMs.Wangfinishestheguidedetourinthebeautysalon,thebeautyconsultanttriestolearnmoreaboutMs.Wang.)A:BeautyconsultantB:Ms.WangA:Hello!Ms.Wang,mynameisHongmei.Howdoyoulikeourbeautysalon?B:Ilikeitverymuch.A:WhichkindofservicecanIdoforyou?Facialcare,bodycareorspa?B:Imainlywanttohaveanacnefacialtreatment.A:Ourprogramcombinesinternalconditioningwithexternalcare.B:Howlongwillittakeeffect?A:Afteroneweek,theacne-damagedskinwillberepaired,andyou’llseetheobviousimprovement.B:Whatistheprice?A:Thereisapromotioninoursalon.Accordingtoyourskin,wecouldalsoaddsomeotherproducts.Comparedwiththeoriginalprice6888RMB,itisonly3888RMBnow!B:OK,thisone,please.A:Good,Iwillmakeabeautyregistrationcardforyou.B:OK.A:MayIhaveyourname,birthday,occupationandtelephonenumber?B:WangLin,bornonJune28,1994,companyemployeeandmobilephonenumberis139******.A:OK,thankyou,Ms.Wang.Ihavesetupacustomerfileforyou.Itcontainsyouridentityinformation,basicinformationofskinanalysisandtheinformationaboutyourproducts.Wewillmakeadetailedrecordafterserviceeverytime.Pleasecheckuptheinformationagain.B:OK,noproblem.Translationofthetext(王女士参观完美容会所后，咨询师试图了解王女士更多的信息)A:美容咨询师B:王女士A：您好！王女士，我叫红梅，您对我们会所还满意吗？B：非常好。A：您看您想具体了解哪项服务呢？面部护理，身体护理还是spa？B：主要想针对面部做祛痘的护理。A：我们这里注重内部调理和外部护理项目相结合，B：多长时间见效呢？A：一周后伤口愈合，您就可以看到有明显效果。B：价格怎么算？A：我们现在搞活动，可以根据您的皮肤搭配一些产品，只需要3888元人民币，原价要6888元人民币的！B：那就做这个吧？A：可以的，那我们来做一下客户登记吧。B：好的。A：您的姓名、出生年月日、职业、联系电话麻烦提供一下。B：王琳，1994年6月28出生，公司职员，移动电话号码是139******。A：好的，谢谢王女士，我为您建立了客户档案，上面有您的身份信息、皮肤检测的基本信息以及产品信息，以后您每一次使用，我们都会做详细的记录。请再次核对一下信息。B：没有问题。3.Practice1.Fillintheblankswiththewordsgivenbelow,changingtheformifnecessary.satisfycaresignactivityoccupationfilecheckcash(1)Hereisyourbill,wouldyouliketopayin

cash

orbycard?(2)Whatisyour

occupation

,teacherordoctor?(3)We’llmakeacustomer

file

tocollectyourinformation.(4)Registrationisover,please

check

uptheinformation.(5)Ifthereisnothingwrong,couldyou

sign

yourname,please?2.MatchtheChinesephraseswithrightEnglishexpressions.基本信息eatinghabits登记注册registration过度劳累essentialinformation兴趣爱好hobbiesandinterests饮食习惯overworked3.Arrangethefollowingsentencesincorrectorder(1)understandingcustomerneeds(2)registrationandpayment(3)providinggoodsandplans(4)settingupcustomerfilesThecorrectorderis：1、3、4、2

4.TranslatethefollowingsentencesintoEnglish.（1）请您签一下名字好吗？

Couldyousignyourname,please?（2）这是您的账单，请核对账单上的详细内容？

Hereisyourbill.Pleasecheckthedetails.（3）您目前对于皮肤的状况满意吗？

Doyousatisfywithyourskincondition?（4）请问您是现在付款吗？刷卡还是现金？

Wouldyouliketopayincashorbycard,sir/madam?（5）您皮肤以往有过过敏的情况吗？Haveyoueverbeenallergictoyourskin?CriticalThinkingandGroupPeer-assessment1.Changethecustomertypesordemands,redesigningtheconversation.2.Everygrouptriestodisplaythedialogueaccordingtothetext.3.Afteronegroupfinishesthedialogue,othersmakecomments.KnowledgelinksExercisemostdaysoftheweek

Findingsfromafewstudiessuggestthatmoderateexercisecanimprovecirculationandboosttheimmunesystem.This,inturn,maygivetheskinamore-youthfulappearance./public/skin-hair-nails/anti-aging-skin-care/causes-of-aging-skinUnit2TelephoneInvitationandPost-serviceInterviewTask1ActivityInvitation

Task2Post-serviceInterview

PartⅠDailyCourtesyLanguageinBeautySalonLearningobjectives1.Learntousedailycourtesylanguagetoinvitecustomersanddopost-serviceinterviewthroughtelephone.2.Beabletoclearlyintroducethepromotionactivitiesofthebeautysalon.Task1ActivityInvitation1Lead-in2Text3practice4GroupPeer-assessmentThinkingandTalkingNewwordsPhrasesandExpressionsIntensivereadingCriticalThinkingandGroupPeer-assessmentFillintheblanksMatchphrasesCorrectorderTranslation1.Lead-inThereisananniversarycelebrationinthebeautysalon.Onebeautyconsultantofthesaloniscallingacustomerandintroducingthedetails.

Thinkingandtalking1.Howtointroduceyourselfwhenyoucallcustomersforthefirsttime?2.Whatelementsshouldwepayattentiontowhenwecallcustomers?2.TextNewwordsanniversary/ˌænɪˈvɜ:səri/n.周年纪念日a.周年的discount/ˈdɪskaʊnt/v.打折；减价consider/kənˈsɪdə(r)/v.考虑；细想dry/draɪ/a.干的；干燥的aging/'eɪdʒɪŋ/n.老化；老龄化deadline/ˈdedlaɪn/n.最后期限；截止时间weekend/ˌwi:kˈend/n.周末accept/əkˈsept/v.接受；承认massage/məˈsa:ʒ/n.按摩，推拿Phrasesandexpressionspromotionprice活动价格bestseller畅销品finelines细纹，细线hurryup抓紧时间

IntensiveReading(Thebeautysalonishavingananniversarycelebration,soonebeautyconsultantofthesaloniscallingMs.Zhao.)A:BeautyconsultantB:Ms.ZhaoA:Hello!Ms.Zhao,thisisbeautysalon,I'mXiaoxia,oneconsultantofthebeautysalon.Wearehavingananniversarycelebrationnow.Doyouwanttolearnsomethingaboutit?B:Oh,yes.Iwanttoknowaboutdiscountprogramsonfacialcare.A:Whatspecificaspectsdoyouwanttoknow?Forexample,moisturizing,acne,freckles,oranti-aging?B:Anti-agingproducts.A:Youmayconsidertryingouranti-agingsuite.Theoriginalpriceis7,888RMBandthepromotionpriceisonly4,888RMB.B:Stillsoundsalittleexpensive.A:Thisisjustoneofthediscountproducts,butthebestseller.B:Isthereanythingcheaper?A:Anti-agingisadifficultoneinbeautyprograms,sothepriceismoreexpensive.B:Recently,I'vegotfinewrinklesonmyfaceandsometimesfeeldryandstinging.A:It'swinternow,Ms.Zhao.It'sprobablythatwaterhydropenialedtothepain.B:Howtodealwiththefinewrinkles?A:Ifthefinelinesarecausedbydryness,wecanusemoisturizedproducts.Iftheyarecausedbyaging,weshoulduseanti-agingproducts,socomeintoourbeautysalon.B:Allright.IwillgohavealookwhenIhavetime.A:You’dbetterhurryup.Ourspecialoffersareavailableuntiltheendofthisweek.B:OK,seeyouonSaturdaythen.Translationofthetext（某美容会所周年庆活动，该会所美容顾问小霞致电客户赵女士。）A:美容顾问B：客户A：您好！赵女士，我是美容会所的顾问，我叫小霞，我们正在举办周年庆活动，您需要了解一下吗？B：好的，请问针对面部护理有哪些优惠项目呢？A：您具体想要了解哪个方面的呢？比如说补水、祛痘、祛斑，还是抗衰的？B：抗衰的产品吧。A：您可以考虑试试我们的抗衰套盒，原价是7888元人民币，活动价格是4888元人民币。B：价格有点贵啊。A：这套只是众多优惠产品之一，比较畅销的一款。B：还有便宜点的吗？A：抗衰可是美容项目中的难点项目，价格是要贵一些的。B：我的面部最近有了细纹。有时还会干疼。A：赵女士，现在是冬天，您皮肤出现干痛很有可能是由于皮肤缺水引起的.B：那细纹怎么处理呢？A：如果是由于干燥造成的细纹，我们可以用补水系列产品来处理，如果是老化造成的，我们可以用抗衰产品。所以具体还请您抽时间来店内看一下。B：那好吧，我抽时间去店内看看吧。A：您要抓紧时间呦，我们活动截止时间到这个周末。B：好吧，那我周六去。3.Practice1.Fillintheblankswiththewordsgivenbelow,changingtheformifnecessary.discountseriesbestsellerweekendpromotionconditiondeadlineacceptwrinkle(1)Canyou

accept

thisprice?(2)Theusualpriceofthisproductis2,000yuan,andthe

promotion

priceis800yuan.(3)Thisisa

bestseller

,andsoldoutassoonasitarrived.(4)The

deadline

ofthisactivityisweekend,andthenitwillrestoretheoriginalprice.(5)Ioftenwearmasksandmyskin

condition

isnotbad.2.MatchtheChinesephraseswithrightEnglishexpressions.促销spicyfood有效日期onsale生产日期effectivedate油炸食品productiondate辛辣食物friedfood3.Arrangethefollowingsentencesincorrectorder(1)spreadthemassagecreamontheface(2)massagethecheeks(3)massagetheeyearea(4)massagetheforeheadgently(5)massagethemouthandnoseareaThecorrectorderis：1、4、2、3、5

4.TranslatethefollowingsentencesintoEnglish.（1）您需不需要了解一下呢？

Doyouwanttolearnsomethingaboutit?（2）您具体想要了解哪个方面的呢？

Whatspecificaspectsdoyouwanttoknow?（3）这套只是众多优惠产品之一。

Thisisjustoneofthediscountproducts.(4)有过敏时您都做过什么处理？

Whathaveyoudonewhenyouhaveanallergy?(5)您选择产品的时候，对产品的价格有什么样的要求？What'syourrequirementto

thepricewhenyouselecttheproduct?CriticalThinkingandGroupPeer-assessment1.Changethecustomertypesordemands,redesigningtheconversation.2.Everygrouptriestodisplaythedialogueaccordingtothetext.3.Afteronegroupfinishesthedialogue,othersmakecomments.KnowledgelinksChineseImportantFestivalsNewYear'sDay元旦LaborDay劳动节Women'sDay女人节Teachers’Day教师节NationalDay国庆节SpringFestival春节LanternFestival元宵节DragonBoatFestival端午节DoubleSevenFestival七夕Mid-AutumnFestival(MoonFestival)中秋节Mother’sDay母亲节Task2Post-serviceInterview1Lead-in2Text3practice4GroupPeer-assessmentThinkingandTalkingNewwordsPhrasesandExpressionsIntensivereadingCriticalThinkingandGroupPeer-assessmentFillintheblanksMatchphrasesCorrectorderTranslation1.Lead-in

Onebeautyconsultantofthebeautysalonismakingaphonecalltoacustomerforpost-serviceinterviewandtryingtolearnwhetherthecustomerissatisfiedwiththebeautysalonandservice,thenprovidingusefuladvice.

Thinkingandtalking1.Whatkindsofissuesshouldwepayattentiontowhendoingcustomerpost-serviceinterview?2.Howtodealwithcustomers’dissatisfaction?2.TextNewwordsconscientious/ˌkɒnʃiˈenʃəs/a.认真负责的comfortable/ˈkʌmftəbl/a.舒适的；安逸的sweetmeat/ˈswi:tmi:t/n.甜食；糖果；果脯cooperate/kəʊ'ɒpəreɪt/v.合作，配合persistent/pəˈsɪstənt/v.坚持perfect/ˈpɜ:fɪkt/a.完美的；正确advance/ədˈvɑ:ns/a.预先的PhrasesandexpressionssendWeChat发微信arrangetime安排时间makeanappointment预约IntensiveReading(OnebeautyconsultantofthebeautysalonmakesaphonecalltoMs.Wangforpost-serviceinterview.)A:BeautyconsultantB:Ms.WangA:Hello,Ms.Wang,thisisXiaoxia,abeautyconsultantofthebeautysalon.MayIhaveapost-serviceinterviewwithyou?B:OK,noproblem.A:Howdoyouliketheenvironmentandyourbeauticianofthebeautysalon?B:Thebeauticianisveryconscientiousandtheenvironmentisalsocomfortable.A:Howaboutourproducts?B:Therearenoobviouseffectssofar.Thereisstillsevereacneonmyface.A:Howaboutyoursleepthesedays?B:Igotobedat12a.m.andgetupat7a.m.A:Whatkindoffooddoyoulike?Spicy,sweetorfriedfoods?B:Ilikespicyfood,notfriedfood,butIlikesweetmeatverymuch.A:Ms.Wang,infact,theacneonyourfacehasanimportantrelationshipwithyourwork,restanddiet.Ifyouwanttogetridofacne,youshouldcooperatewithourbeautysalonintermsoflivinghabits.B:WhatshouldIdo?A:Isuggestthatyoushouldgotobedaround10o'clockeverynight,eatlightfood,drinkmorewaterandeatmorefruit.B:OK,I'lltrymybest.A:Ifyouwanttogetridofacne,youmustpersist.Youlooksobeautiful!Ifthereisnoacne,you’llbemoreperfect!B:OK,thankyou.I'llbepersistentonit.A:Ifyouhaveanyquestion,pleasefeelfreetocallmeorsendaWeChat.B:OK,IwillconsultyouwheneverIhaveanyquestions.A:Ithasbeenthreedayssinceyourlastskintreatmentatourbeautysalon.Youshouldconsiderhavinganotherone.B:OK.I'llmaketimetomorrowafternoon.I'llcallyouinadvancetomakeanappointment.A:OK.Seeyoutomorrow.Translationofthetext（一名美容会所的美容咨询师打电话给王女士做售后回访）A：美容顾问B：客户A：王小姐，您好，我是美容会所的顾问，能跟您做一个回访吗？B：好的，没问题。A：您对环境和您的美容师感觉怎么样？B：美容师服务很认真，环境也舒适。A：您对我们的产品感觉如何？B：我这几天也没看到明显的效果呀，脸上的痘痘还是很多。A：您最近睡眠状况如何？B：我每天晚上12点睡觉，早上七点起床。A：您平时都喜欢吃什么口味的食物？辛辣、甜腻和油炸的食物常吃吗？B：我喜欢吃辛辣的食物，油炸的不太吃，但我非常喜欢吃甜。A：王女士，情况是这样的，您脸上的痘痘和您的作息以及饮食有非常大的关系。您要是想从根本上祛除痘痘，还要从生活习惯上配合我们美容院，。B：那我应该怎么做呢?A：我建议您每晚十点左右睡觉，饮食清淡，多喝水，多吃水果。B：好的，我尽量做吧。A：想要祛除痘痘一定要坚持。您看您那么漂亮，如果再没有了痘痘，就更加完美了！B：好的，谢谢，我一定坚持。A：您对祛痘有什么疑问可以随时打电话或者发微信给我。B：好的，我会随时有问题随咨询你的。A：距离您上次到会所已经三天了，您可以考虑安排时间来店了。B：好的，我明天下午就抽时间去，我会提前给你打电话预约的。A：好的，明天见。3.Practice1.Fillintheblankswiththewordsgivenbelow,changingtheformifnecessary.conscientiousfavourablesweetmeatcooperatepersistperfectdailyWeChat(1)Areyousatisfiedwithmyservice?Canyougivemea

favourable

reviews?(2)Youneedto

persist

foralongtimetoseetheeffects.(3)Nicetomeetyou.CouldIhaveyour

WeChat

,sothatwecouldcommunicatewitheachother?(4)Thebeauticians’servicesarevery

conscientious

inthisbeautyclub,sothereisnocomplaintfromcustomers.(5)Ilikeeating

sweetmeat

,buteatingtoomuchmaybefat,evenbadformyskin.2.MatchtheChinesephraseswithrightEnglishexpressions.宣传单party庆祝balanceddiet聚会leaflet诊断diagnosis均衡饮食celebration3.Arrangethefollowingsentencesincorrectorder(1)Women'sDay(2)NationalDay(3)Mid-AutumnFestival(4)InternationalLaborDay(5)SpringFestivalThecorrectorderis：1、4、3、2、5

4.TranslatethefollowingsentencesintoEnglish.(1)能耽误您几分钟时间做一个回访吗？Excuseme,mayIhaveapost-serviceinterviewwithyou?(2)您对环境和您的美容师还满意吧？Areyousatisfiedwiththeenvironmentandyourbeautician?(3)您最近睡眠状况如何？Howaboutyoursleepthesedays?(4)您平时都喜欢吃什么口味的食物？Whatkindoffooddoyoulike?(5)您有什么疑问可以随时打电话或者发微信给我。Ifyouhaveanyquestion,pleasefeelfreetocallmeorsendWeChattome.CriticalThinkingandGroupPeer-assessment1.Changethecustomertypesordemands,redesigningtheconversation.2.Everygrouptriestodisplaythedialogueaccordingtothetext.3.Afteronegroupfinishesthedialogue,othersmakecomments.KnowledgelinksGraySkinHasyourskinlostits’rosy,pinkcolor?Thismaybenormalwhenitcomestoaging(andyoucanalwaysfightagingwithLifeCellAll-In-OneAnti-AgingTreatmenttogiveyouyourglowback)butitcanalsomeanthatyoumayhavekidneyproblems./news/are-you-listening-to-your-body/Discussionquestions1.Whatdetailsshouldwepayattentiontointheprocessofcommunicatingwithcustomers?2.Howtodealwithcustomers’complains?Unit1CommnunicationSkillsinMedicalBeautyServiceTask1CustomerConsultantServiceTask2PreoperativeCommunicationTask3PostoperativePrecautionsTask4PostoperativeFollow-up

PartⅡ

CommunicationSkillsinCosmetologyDomain

Learningobjectives1.LearntoprovidemedicalbeautyserviceforcustomersinEnglishandgivethemin-storeguidance.2.Beabletosupplycustomerswithpreoperativeguidance,postoperativeprecautionsandpostoperativefollow-up.Task1CustomerConsultantService1Lead-in2Text3practice4GroupPeer-assessmentThinkingandTalkingNewwordsPhrasesandExpressionsIntensivereadingCriticalThinkingandGroupPeer-assessmentFillintheblanksMatchphrasesCorrectorderTranslation1.Lead-inMs.Li

comestothecosmeticandplasticsurgeryinstitution,thestaffgivesherthoughtfulguidanceandintroductionofrhinoplastysurgery.

Thinkingandtalking1.Howtoguidethecustomerstoregister?2.Theconsultants’communicationskillsandmethodsonintroducingrhinoplastysurgery.2.TextNewwordsrecover/ri'kʌvə/vt.恢复lesion/'li:ʒ(ə)n/n.

病灶limb/lim/n.

肢，臂；分支；枝干organ/ˈɔrɡən/n.

器官tissue/ˈtiʃu/n.

组织Phrasesandexpressionsrhinoplastysurgery隆鼻手术postoperativecare术后护理injectionarea注射区域discountactivity优惠活动injectionrhinoplasty注射隆鼻

IntensiveReading(Ms.Licomestothecosmeticandplasticsurgeryinstitution,consultinganadviseraboutrhinoplastysurgery.)A:ConsultantB:Ms.LiA：Goodmorning,Ms.Li,canIhelpyou?B：Hello,Iwanttoconsultwithyouaboutrhinoplastysurgery.Whichkindofsurgeryismoresafeandbeautiful?A：OK,Ms.Li.Rhinoplastysurgeryisbetterandsafer.B：HowlongwillIrecoveraftersurgery?A：Itvariesfrompersontoperson.Somepeoplemaytake1weektorecoverafterthesurgery,whileothersmaytake2-3weeks.B：WhatshouldIpayattentiontobeforethesurgery?A：Youshouldbesuretherearenolesionsonyourfacebeforethesurgery.B：HowdoIperformpostoperativecare?A：Pleaseavoidtouchingtheinjectionareawithin6hoursafterrhinoplastysurgery.B：Whatabouttheprice?A：AreyouaVIPmemberofourcosmeticandplasticsurgeryinstitution?Inourrecentpromotion,weofferedourmembersadiscountof20%.Youcanalsoenjoythisdiscountifyoubuyproductsinoursalon.B：I’mVIPmember,andpleasemakeanappointmentofrhinoplastysurgeryforme.A：Thanksforyourtrust,Iwillmakeappointmentforyourightnow.Translationofthetext（李女士进店咨询隆鼻手术，顾问向其做详细的介绍A:顾问B:李女士A：李女士，早上好！请问有什么能帮到您？B：我想了解一下隆鼻手术。目前哪种隆鼻手术安全，效果好呢？A：注射隆鼻手术比较安全、简单。B：隆鼻后多久能恢复正常？

A：因人而异，有的人在术后1周就能恢复正常工作，而有的人需要2-3周才能恢复正常工作。B：注射隆鼻前需要注意什么？A：在执行注射隆鼻手术前，面部不能有任何的病灶。B：隆鼻后进行怎么样的术后护理？A：注射隆鼻后6小时内，请避免接触注射区域。B：请问注射隆鼻的价格是多少？A：李女士是本店的会员吗？我们最近会员优惠活动是八折，购买商品也可享受此优惠......B：我是会员，请帮忙预约注射隆鼻手术。A：感谢您的信任，我们马上为您预约。3.Practice1.