《城市轨道交通客服英语》-Project1 task4

PartIDialoguePartIIusefulexpressionPartIIITextPartIVexercisecontentTeachingobjective1.Abilityobjective(1)BeabletohelppassengerhowAGM.能够帮助旅客通过检票机(2)Beabletohelppassengeruseautomaticfaregate.能够帮助旅客使用自动售检票系统(3)Beabletohelppassengerenterandexitthesubwaystation.、能够帮助旅客进出站(4)BeabletoreadtheEnglishpassageaboutautomaticfaregate.能够阅读有关自动售检票英文文章2.KnowledgeObjective(1)RememberthewordsandphrasesaboutAGM.识记有关自动检票机的单词和短语(2)MastersomeexpressionsaboutinboundandoutboundAGM.掌握有关进出站的表达(3)BefamiliarwiththeprocessofenterandexitAGM.熟悉进出自动检票机的流程3.Qualityobjective(1)Thestaffshouldbecalmandpolitewhendealingwithproblems.沉着冷静，文明礼貌(2)Offerhelptopassengerssincerelyandmakethemfeelwarm.真诚帮助，温暖相伴(3)Willingtogiveandhard-working乐于奉献和吃苦耐劳TaskdescriptionLilywhocarriestwooversizedpiecesluggageisgoingtogotoZhongLouStationbytakingsubwayline2.

shethoughtitwouldbeverysmoothtobuyticketsandenterthestation.However,therewereseveralproblemsintheprocess.Asastaffmember,pleasehelphersolvethem.Lily带着两个超尺寸的行李箱想乘坐地铁2号线去钟楼站，她本以为会很顺利的买票进站，结果在过程中出现了以下几个问题，作为一名工作人员，请你帮她解决。1.

AlthoughLilyhasalreadyboughtaticket,whatshockedherwasthatthestaffstoppedherbeforehewentthroughthegate.Couldyoutellherwhy?1.尽管Lily已经买票了,但令她震惊的是在他通过闸机前，工作人员拦住了她，你能告诉她原因是什么吗？2.

Lilysaidthatnexttimeshewouldliketotakeherdaughterunder1meter2totakethesubway,couldyoutellhertherelevantrulesforchildrentotakethesubway?2.Lily说下次想带1米2以下的女儿乘坐地铁，你能告诉她儿童乘坐地铁的相关规则吗？3.Shesawsomeoneswipetheirmetrocard,buttheystillcan'tgetoutofthestation.Canyoutellherwhy?3.她看到有人刷了地铁卡，但依然不能出站，你能告诉他原因吗？PartIDialoguePoint1.EntranceandExitDialogueAClerk:Hello,whatcanIdoforyou?Passenger:IcannotenterstationbypassingtheAGMandIdon’tknowthereason.Clerk:Didyouswipeyourmetrocard?Passenger:Yes.Iswipeditandthemachinedidn’trespond.Clerk:Sir,whenswipingcard,youneedtostandbeyondtheyellowlineonthegroundanddonotcoverthethroughsensor,

otherwise,youwillfailtopassjustlikewhatyouexperiencedjustnow.Passenger:Oh,Iunderstand.thankyouforyourexplanation.Clerk:You’rewelcome.DialogueBClerk:Hello,mayIhelpyou?Passenger:Yes,Iwanttoknowthemostproperwaytotakeachildwithheightlessthan1.2mtopasstheAGMsinceaticketcanonlypassonepersonatatime.Clerk:Ok,accordingtotheregulation,childrenwithheightlessthan1.2mcantakesubwayforfree.Soitisacommonproblemformanypassengerswithchildren,thechildmaygetstuckinmachineifadultcannotsolveitproperly,actually,thebestwayforpassengerswithchildrenunder1.2mwhoshareticketwithadulttopassthegateistocarrythebabyforsafety.Passenger:Igetit,thankyou.Clerk:It’smygreatpleasuretohelpyou.Point1.EntranceandExitDialogueCPassenger:Excuseme,Ihavesomeproblemsingettingoutofstation.Clerk:Whatistheproblem?Passenger:Thegatedidn’trespondwhenIhearda“di”soundafterItappedit,whatisthereasonandhowtosolveit?Clerk:Howaboutuseanothergatetoswipeyourcard?Passenger:Ihavetried,itdidn’twork.Clerk:Letmecheck.Accordingtoinformationdisplayedonthegatescreen,the

balanceinyoucardisinsufficient,sothegatedoesn’trespondwhenyouswipeyourcard.

Youneedtorechargetomakesureitcanbeusednormally.Passenger:Iknow.Thankyouforyourpatience.Clerk:Mypleasure.Point1.EntranceandExitDialogueDClerk:Excuseme,sir,youcannotenterthesubwaystation.Passenger:why?Ihaveboughtticket.Clerk:Accordingtorelevantregulations,passengerswhowanttotakesubwayarenotallowedtocarryluggagewhichismorethan30kilogramsinweightor1.8metersinlength,and0.5metersinwidthandheightforsafetyconsideration.Passenger:Oh,Iunderstand.ButwhatshouldIdowithmyluggage.Clerk:Youcanchangetoanothertransportationoryoucanleaveithere.Passenger:Ok,sincetheyareimportanttome,Idecidetotakebus.Thankyoualltheway.Point1.EntranceandExitHigh-leveldialoguePassenger:Excuseme,Ihavesomeproblemhere.Clerk:What’stheproblem?Passenger:Ihaveswipedmymetrocard,however,thedoorofAGMdidn’topen?Clerk:Letmecheck.Asitisshownhere“JourneyOvertime,PleaseContactCustomerServiceCenter”.Passenger:Whatdoesthatmean?Clerk:Itmeansyouhavestayedhereover4hoursandcannotgetoutofthestation.Accordingtorelevantregulations,passengerswhostayeatstationsforover4hours,theycannotgetouteveniftheyhaveswipedthecard.Passenger:CouldyoutellmemorespecificdetailsandwhatshouldIdonext?Clerk:Don’tworry,ifyouenterthestationbyusingcard,youcancontactthemetrostaff,hewillhelpyoudeductthemaximumamountyouhavealreadytraveled.ifyouenterthestationbyscanningyourQRcode,youneedtoscanagain.Passenger:Oh,Iunderstand,thanksforyourexplanation.Clerk:You’rewelcome.swipe[swaɪp]

v.

刷（磁卡）sensor

[ˈsensə]

n. 传感器；敏感器regulation

[ˌreɡjʊˈleɪʃən]

n. 规章；规定proper[ˈprɒpə]

adj.(行为举止）得体的，合乎体统的，正派的balance[ˈbæləns]

n.收支差额;余额；剩余部分recharge[riːˈtʃɑːdʒ]

vt.

给（电池）再次充电deduct[dɪˈdʌkt]

vt.减去；扣除maximum[ˈmæksɪməm]n.最大量；最大限度Wordsandphrasespoint2.check-inproblemsDialogueAPassenger:Excuseme,whycanInotgetoutofstation?Clerk:Didyoubuytheticket?Passenger:

Yes,Iboughttheticketandenteredthestation.Clerk:letmecheck.Thereisnoentryrecordoftheticket,soyoucannotexitthegatenormally.Youneedtogotothecustomerservicecentertofillintheinformation.

Ifyouusethee-ticket,youcanfillintheinformationthroughthemobilephonesoftwareaccordingtotherules.Passenger:ok,Iwillfillintheinformationagain.Clerk:Thankyouforyourcooperation.point2.check-inproblemsDialogueBClerk:Excuseme,sir,youarenotallowedtoenterthestation.Passenger:Why?Ihaveboughtsingleticketandswiped.Clerk:Iknow,buttheluggagethatyoucarriedistooheavyandbigandisnotallowedtogetin.Passenger:Oh,Iwanttoasktheluggagerequirementswhentakingsubway.forexample,thefreesizeandweightthatthepassengercantakeintostation.Clerk:Inordertoensurenormaloperationofthesubwayandensurethesafetyofpassengers'livesandproperty,passengersshouldcarrynomorethan30kilogramsofbelongings.Thelength(thesumoflength,widthandheight)shallnotexceed1.8meters,andthevolumeshallnotexceed0.15cubicmeters.

Iftheluggageexceedstheabovecriteria,itcannotbebroughtintothestationpayarea.Passenger:Iunderstand,Thankyouforyourexplanation.Clerk:Mypleasure.point2.check-inproblemsDialogueCPassenger:Excuseme,it’smyfirsttimetotakesubwayandIdon’tknowhowtopasstheAGMalthoughIhaveboughtticket.Clerk:Don’tworry,letmehelpyou,Afterbuyingticket,youhavetogothroughsecuritycheckfirst,thatmeansallluggageincludingsmallandbigbagshavetobechecked.Passenger:Ihavepassedthesecuritycheck,whatshouldIdonext?Clerk:

Aftersecuritycheck,youneedtoplaceyoursubwayticketorbuspassatthespecificlocation,swipeit,andthegatewillopenautomatically.Eachsubwaypasscanonlyallowonepersontopasseachtime.Passenger:Iunderstand.Thankyouforyourexplanation.Clerk:Mypleasure.Passenger:Excuseme,IwouldliketoaskifthereisanysuitableAGMfordisabledpeoplesincemyunclehasadisabilityinhisleg.Clerk:ofcourse,thereareusuallylow-locationticketvendingmachinesandautomaticenquirymachinesforthedisabledinsubwaystations.Theheightofthesemachinesisgenerallylessthan0.8meters,whichisveryconvenientforthedisabledtouse.Passenger:That’sgreat,howabouttheAGM,isthatconvenientforthedisabledtopass.Clerk:

Yes,Afterthat,thestaffwillhelppassengerspushtheirwheelchairsthroughthebarrier-freeticketbarriertoenterthestation.Thewidthis1.5timeswiderthanthenormalticketbarrierandcanbeusedbypeoplewithdisabilitieswhousewheelchairs.Passenger:That’ssoconvenient.Clerk:Letmeknowifyouneedanyhelp.Passenger:Thankyou.point2.check-inproblemsDialogueDHigh-leveldialoguePassenger:Excuseme,sir,Ihaveswipedmymetrocard.butthegatedidnotrespond.Clerk:Areyousureyouswipedyourcard?Passenger:ofcourse,about20minutesago,IboughtaticketfromXiaoZhaiStationtoBeiDaJiestation.Clerk:Whendidyouswipedit?Passenger:Letmethink,about20-25minutesago,whenIwasabouttoswipeandenter,Imetanoldfriendandwetalkedforawhile.Whenswipingagain,IfoundIcannotenter.Clerk:Iknowthereasonfornorespondofgate.

Ifthepassengerhasnotenteredthegateformorethan20minutesafterthetickethavecheckedbythegate,theone-wayticketwillbeinvalidandwillberecoveredmanually.Fornon-one-waytickets,thelowestticketpriceoftheticketwillbedeductedoroneridewillbededucted.Passenger:Accordingtowhatyouhavesaid,althoughIswipedcard,Ididn’tgetintowithin20twentyminutes,soIcouldn’tenter.Clerk:Yes.Passenger:WhatshouldIdoifIstillwanttotakesubway.Clerk:Irecommendyoubuyanewticketandswipeagain.Passenger:Ok,Thankyou.Clerk:You’rewelcome.PartIIUsefulsentences1.Pleaseshowmeyourticket.请出示您的车票。2.Pleasebuyanotherticket.请重新购票。3.Youneedtobuyaticketforyoudaughter.你需要为女儿重新购买一张儿童票。4.Validonlyondateofissue.本车票限发售当日有效。5.Dangerousarticlesforbidden.禁止携带危险品。6.Getintostationonebyone.请按顺序进站。7.Validticketholdersonlybeyondthispoint.无有效车票的旅客请止步。8.Pleaselineupinorder,don’tbecrowded.请按顺序排队，不要拥挤。9.Thisdoorisoutoforder.车门发生故障。10.Pleaseleavethetraininorder.请按照先后顺序下车。PartIIITextAutomaticFareCollectionsystemAutomaticFareCollectionSystemusuallyincludesautomaticcontrol,computernetworkcommunication,automaticcashidentification,micro-electroniccomputing,mechatronicintegration,embeddedsystemandlarge-scaledatabasemanagementandotherhigh-techapplications.EquipmentcompositionItconsistsoffourparts:centralAFCsystem,stationAFCsystem,terminalequipmentandticket.

Terminalequipmentincludesexit/inboundticketgate,ticketvendingmachine,stationticketsystem,automaticrechargemachine,automaticticketcheckingmachineandotheron-siteequipment.Therearesingle-waytickets,stored-valueticketsandspecialtickets.ScopeofapplicationAFCsystemisamodernonlinetollcollectionsystemwidelyusedintheoperationofrailtransitininternationalcities.Withthelaunchofautomaticticketsaleandcheck-insystem,passengerscannowbuyelectronicticketsthroughtheautomaticticketvendingmachinesattheentrance.Atpresent,therailtransitsubwaystationsinBeijing,Shanghai,Guangzhou,Tianjin,Shenzhen,NanjingandotherbigcitieshavewidelyusedAFCsystemasanimportantapplicationofpassengertransportmanagement.AdvantagesAftertheAFCsystemisopened,self-servicefunctionsareadded.First,onthebasisoftheoriginalmanualticketselling,automaticticketbuyingmachineisaddedtorealizetheself-serviceticketbuyingofpassengersandreducethewaitingtimeinline.Second,thenumberofautomaticinquirymachineisincreased,itisconvenientforpassengerstoself-inquiry.Third,cardautomaticrechargemachineisadded,itcanrealizeservicerechargeandisconvenientforpassengers.Taskimplementation【Task4】ServiceatInboundandOutboundAGMTaskNameenterandexitstationbypassingAGMProjectDailystationserviceTaskProject1.MasterthewordsandexpressionsforenterandexitstationbypassingAGM2.KonwhowtodealwiththeproblemsmetwhenenteringandexitingthestationStudentName

TaskDescriptionLilywhocarriestwooversizedpiecesluggageisgoingtogotoZhongLouStationbytakingsubwayline2.shethoughtitwouldbeverysmoothtobuyticketsandenterthestation.However,therewereseveralproblemsintheprocess.Asastaffmember,pleasehelphersolvethem.1.AlthoughLilyhasalreadyboughtaticket,whatshockedherwasthatthestaffstoppedherbeforehewentthroughthegate.Couldyoutellherwhy?2.Lilysaidthatnexttimeshewouldliketotakeherdaughterunder1meter2totakethesubway,couldyoutellhertherelevantrulesforchildrentotakethesubway?3.Shesawsomeoneswipetheirmetrocard,buttheystillcan'tgetoutofthestation.Canyoutellherwhy?Directions:1.Pleaseworkwithyourpartnertowritethescript2.completetheroleplay.3.TakethevideoabouttheroleplayScriptWriting

QRcodeofthevideo

Taskevaluation【Task4】ServiceatInboundandOutboundAGM

EvaluationFormEvaluationCriteriaItemValueself-evaluation（20%）peerreviewing（30%）teacherevaluation（50%）scoreBadAverageGood

SkillstandardsBeabletouseexpressionslearnedinthetext141620

Accuratepronunciationandstandardservice91315

Beabletohelppassengeruseautomaticfaregate567

Beabletohelppassengerenterandexitthesubwaystation478

QualitystandardsStrongsenseofresponsibility6810

Subjectiveinitiative6810

Communicationskill6810

Teamwork6810

VideostandardsClearvideoquality

235

Sounddesignofscene235

Total6080100

Teacher'ssignature：

Date:Score

Extendedexcise一、在空格中填入恰当的句子，完成句子。1.Yourluggageistoo

,youneedtobuyanewticket?2.Please

meyourticket.3.Icannotget

stationbecauseofmalfunctionofgate.4.Youcanbuyanewticket

tomorrow.5.CanI

forLine2here.二、请把下列中文翻译成英文。1.你需要为小孩重新买一张儿童票。2.你携带的行李太大太重不能进站。3.当您刷卡时，您需要站在地面黄线以外。4.1米2以下的儿童不需要买地铁票。5.乘坐地铁的乘客携带的物品重量不得超过30千克。6.谢谢，欢迎乘车。7.请将车票准备好。8.不要拥挤，请排队进站。9.危险品禁止带上车。10.感谢您的配合。三、阅读理解TheworkingprincipleofautomaticticketgatemachineTheautomaticticketgatedoesnotonlyplaytheroleofevacuatingpeople,butalsohasthefunctionofcheckingticketsinpublicplace.Automaticticketgatemachineisakindofchannelblockingdevice(channelmanagementequipment),usedtomanagetheflowofpeopleandregulatepedestrianaccess.Itismainlyusedinsubwaygatesystem,tollticketgatesystem,scenicticketsystem,etc.Itsmostbasicandcorefunctionistoallowonlyonepersontopassatatimeanditcanbeusedforavarietyofcharging,accesscontroloccasionsattheentrancechannel.Automaticticketcheckingmachineisaspecificapplicationofgateandticketsystem.TheworkingprincipleofautomaticticketgatemachineAccordingtothedifferentcontrolmethodsofthemovement,theautomaticticketgateisdividedintomechanical,semi-automaticandfullyautomatic.Mechanicalisakindtypewhichcontrolstheoperationofthearresterbodybymanpower,andthemechanicallimitcontrolsthestopofthemovement.Thesemi-automatictypeistocontroltheoperationandstopofmovementthroughelectromagnets.Theautomatictypeistocontrolitthroughthemotor.Theautomaticticketgatefurthercontrolstheopeningandclosingofthearresterbycontrollingtheoperationandstoppingofthemovement.

Accordingtothedifferentnumberofmovementsandarresterscontainedinthesamegatemachine,thegatemachinecanbedividedintosinglemovementanddoublemovement.ThedifferencebetweenautomaticticketgateandordinarygateThesecurityperformanceoftheordinarygatecanbeverylow,becausetheaccesscontrolcardisnotstrict,evenifthereisnoresponseafterthecardisswiped,youcanswipethecardforasecondtime,aslongasthedoorisopen.Theautomaticticketgateiscompletelydifferent.Itisrequiredtobeingoodconditionbeforetheticketischecked.ifthegateisinbadcondition,suchassomeoneischeckingtheticketontheoppositeside,peoplearestandinginthealarmarea,thefeeshouldnotdeducted,andthecorrespondingpromptshouldbegiven.1.Readthepassageanddecideifthefollowingsentencesaretrueorfalse(Tfortrue,Fforfalse)(1)Theautomaticticketgatedoesonlyplaytheroleofevacuatingpeopleinpub