《酒店英语》课件 Unit1-Lesson2 Group Hotel Reservation　

HOTELENGLISH英语

酒店Contents

Pre-UnitBasicKnowledgeofHotelUnit1TheFrontDeskUnit2TheHousekeepingDepartmentUnit3TheFoodandBeverageDepartmentUnit4TheBusinessCenterUnit5TheFitnessandRecreationCenterLesson1

IndividualHotelReservation

Lesson2

GroupHotelReservation

Lesson3

Pick-upattheAirport

Unit1TheFrontDeskLesson4

WelcomingtheGuestsandCheck-in

Lesson5

DailyService

Lesson6

CheckingOut

GoalLearntoreserveroomsforgroups.Lesson2GroupHotelReservationWarm-upDialogueRole-playReadingTaskFurtherStudyWarm-upDialogueReadingFurtherStudyRole-playTaskWritethecorrecttermbeloweachpicture.travelagencytariffkeycardcreditcardvoucherpayment1.__________2.__________3.__________4.__________5.__________6.__________一个国外旅行团将抵达季节酒店，该团负责人Jake（J）打电话给酒店，前厅部的Sunny（S）接听了电话。S:Goodmorning!SeasonsHotel.IsthereanythingIcandoforyou?J:Yes,thisisABCTravelAgency.I’mJake.Agroupofpeoplefromabroadwouldliketostayatyourhotelnextmonth.Thegroupconsistsof15men,15women,and8children,soI’dliketobook15superiorstandardroomsforthemfrom6thofnextmonth.S:Bearwithme,I’llcheckourreservationsystem.Thankyouforyourwaiting.Youareverylucky.Thereareonly15superiorstandardroomsleft.J:Thankyou.Bytheway,wouldyoupleaseput8extracribsinto8oftherooms?S:Certainly.Howmanynightswouldtheyliketostay?J:For5nights.Howmuchdotheycostaltogether?S:2,645yuanperroom.Itwillcost39,675yuanaltogether.J:Doesitincludeservicecharge?Warm-upDialogueReadingFurtherStudyRole-playTask一个国外旅行团将抵达季节酒店，该团负责人Jake（J）打电话给酒店，前厅部的Sunny（S）接听了电话。S:Yes,andwecanoffera15%discountforgroupreservation.J:That’sgreat.I’dliketoconfirmthereservationnow.S:OK,15superiorstandardroomsnextmonth,for5nights,JakefromABCTravelAgency,right?J:Exactly.S:ThenIwillsendthereservationformtoyouonline.Wouldyoupleasefillitoutandpay10%ofthetotalcostasadeposit?J:Noproblem.S:PleasekeepyourdepositreceiptandcometogetthekeycardsbeforenextFriday.Thankyouforyourreservation.J:That’salright.Warm-upDialogueReadingFurtherStudyRole-playTaskWarm-upDialogueReadingFurtherStudyRole-playTaskA.Fillintheblanksandchangetheformsifnecessary.consistofbearwithservicechargefillout1.Ifyou

mealittlelonger,Iwillansweryourquestion.2.Hisdutyisto

theoperationrecordseveryday.3.Thisgroup

10members.4.A10%

isadded.Warm-upDialogueReadingFurtherStudyRole-playTaskB.ListentothedialogueagainandcircleYesorNo.1.37peoplewillcometothishotelnextFridayfromabroad.YesNo2.Jakeaskedtoput8extracribsintotherooms.YesNo3.Jakewillpay2,645yuanaltogether.YesNo4.Afterreserving,Jakewillfillthereservationformout.YesNoMakeanewdialoguebetweenanoperatorandatravelagentaboutdiscussinggrouphotelreservations.Youmayneedtheexpressionsbelow.Forexample:1.Whataretheprices?2.Weneedadeposit.3.Wecharge...yuanperday.4.Thatdependsonwhatseasonitis.5.Serviceisnotincludedintheroomrate.6.Thechargeincludesbedandbreakfastonly.Warm-upDialogueReadingFurtherStudyRole-playTaskDoyouwanttosavemoneyonaccommodationwhiletraveling?Herearesometipsforyou.1.KnowWheretoStayBookingdiscountedhotelsdoesn’tmeanthatyouhavetosacrificethequalityofyourstay.Youwillfindmanydiscountedhotelsinsafeandenjoyableareas.Keepinmind1thatbookingahotelawayfrommajortouristsiteswillensurethecheaprates.2.AvoidPeakTravelSeasonsAvoidingthemostpopularmonthsoftraveltoyourdestinationwillsaveyoumoney.Warm-upDialogueReadingFurtherStudyRole-playTask3.SearchOnlineGoonlineandviewpricesforhotels.Youmightfindmanybookingplatformsarehelpful.Besureto2comparethreeorfourdifferentplatformstofindthecheapesthotelrate.Warm-upDialogueReadingFurtherStudyRole-playTask4.ConsideraHostelAgreatwaytosavemoneyonaccommodationisstayingatayouthhostel.Youthhostelsusuallyofferbunkbeds.A.ComparethewordsandwritedowntheChinese.Warm-upDialogueReadingFurtherStudyRole-playTaskEnglishChineseEnglishChinesebunkbundconsiderconsideratehostelhotelensuresureB.Learntheimportantphrasesinthetext.1.keepinmind牢记练习：Keepinmindthathotelsarelimitedinthemoreremoteareas.中文：___________________________________________

2.besureto一定；务必练习：Besuretoreadabouthowhotelsarerated,onpage65.中文：___________________________________________

Warm-upDialogueReadingFurtherStudyRole-playTaskGroupdiscussion:findoutandwritedowntheprimarychannelsandadvantagesofgroupreservation.ChannelsAdvantagestelephonebooking电话预订Itensuresefficientcommunicationfordetailconfirmation.高效沟通以确认细节websitebooking网站预订Warm-upDialogueReadingFurtherStudyRole-playTaskLearnaboutmoreexpression