《酒店英语》课件-第3单元 三项礼宾服务

酒店英语会话

第六版Unit3ThreeConciergeService单元学习目标Howtogreetandwelcomeguests如何问候并迎接客人1Howtohelptheguestscarrytheirluggage如何帮助客人拿行李Howtoescortthegueststotheirrooms如何引导客人去房间3452Howtostoretheluggage如何寄存行李Howtointroducethehotelserviceandmakeabriefintroductionofthehotel?如何向客人介绍酒店服务以及简要介绍酒店PracticalSentencePatterns实用句型

Doyouhaveanyluggage?您有行李吗？Howmanypiecesofluggagedoyouhaveinall?您一共有几件行李？

Letmecarrytheluggageforyou.我帮您提行李吧。

Letmehelpyouwithyourluggage.我帮您提行李吧。Isthereanythingvaluableorfragileinyoursuitcase?您的行李箱里是否有贵重或易碎物品？Letmegetaluggagecartforyou.我来帮您拿一辆行李车吧。Doyouneedmetogetaluggagecartforyou?需要我帮您拿一辆行李车吗？MayIseeyourluggagetag?我可以看看您的行李标签吗？1.Servingtheguestswithluggage行李PracticalSentencePatterns实用句型

Yourroomisonthe17thfloor.Thiswaytothelift,please.您的房间在17楼，请这边乘电梯。Pleasetakethisliftdirectingtoyourroom.请乘坐这个通往您的房间的直升电梯。Thisway,please,sir.这边请，先生。Afteryou,sir.先生，您先请。Mindyourhead,please.请小心碰头。Watchyourstep,please.请小心台阶。Pleasemindyourstep,sir.请小心台阶，先生。2.Escortingthegueststotherooms送客进房PracticalSentencePatterns实用句型

Wewouldofferyoubreakfastandlunchcouponsforourcafeteriaonthe2ndfloor.我们会为您提供位于酒店2楼自助餐厅的早午餐优惠券。ThereisaveryniceChineserestaurantinourhotelonthesecondfloor.酒店2楼设有高档中餐厅。Youcangotoourbeautyparloronthe6thfloor.您可以去6楼的美容中心。YoucangetthebrochureofourhotelfromtheInformationDeskinthelobby.您可以从位于大厅的问讯处获取酒店的服务手册。Wehaveanindoorpoolandanoutdoorone.Theoutdoorpoolisespeciallygood.Youcanenjoyfreshairthere.我们有一个室内游泳池和一个室外游泳池。室外游泳池非常好，您可以在游泳的同时享受新鲜的空气。Ourcafeteriacatersfortheguestsofdifferenttaste.我们自助餐厅的菜品适合不同客人的口味。Attheendofyourstay,ifyouwanttobuysomesouvenirs,youcangototheshopbesidethelobby.您如果想要在离店时购买纪念品，可以前往大厅侧面的商店。Thereisarevolvingrestaurantonthetopfloor.顶层有一个旋转餐厅。Letmetellyouthemainfeaturesofourrecreationcenter.我来介绍一下康乐中心的主要特色。Letmeintroduceournewfitnesscentertoyou.我来介绍一下酒店新设的健身房。3.Introducingthehotelservice介绍酒店服务PracticalSentencePatterns实用句型4.Informationservice问询服务IsthistheLeft-LuggageOffice?这里是行李寄存处吗？HowcanIgetawake-upcall?请问我怎样才能订叫醒服务？CanIleavemyluggagehereforfree?我能免费把行李寄存在这里吗？I’dliketokeepmyluggagehere.我想把行李存放在这里。Howmuchdoyouchargeperday?一天收费多少？Thecloakroomisopenuntil9p.m..行李寄存处一直营业到晚上9点。Weofferround-the-clockservice.Youcanclaimyourluggageatanytime.我们一天24小时提供服务，您可以随时来取行李。Whendoesthecafeteriaofyourhotelclose?请问酒店的自助餐厅几点关门？SituationalDialogues情景会话DialogueAScene:Mr.Green(G)arrivesatFriendHotel.Thebellhop(B)comesovertohelphimwithhisluggage.B:Goodafternoon,sir.WelcometoFriendHotel.G:Goodafternoon.B:Doyouhaveanyluggage?G:Yes.B:Howmanypiecesofluggagedoyouhaveinall?G:Three.B:Isthereanythingvaluableorfragileinthem?G:No.B:Letmegetaluggagecartforyou.Pleasewaitasecond…Sorrytohavekeptyouwaiting.ThiswaytotheFrontDesk,please.I’llshowyoutoyourroomassoonasyou’vefinishedcheckingin.G:Thanks.1.LuggageService行李服务SituationalDialogues情景会话DialogueBScene:Theguest(G)callstheBellCaptainDesk,askingforhelpofpickinguphisluggage.BellCaptain(C)answersthecall.C:ThisistheBellCaptain’sDesk.MayIhelpyou?G:Yes.I’mgoingtocheckoutsoon.Couldsomebodycomeandpickupmyluggage?C:Certainly,sir.MayIhaveyournameandroomnumber,please?G:It’sStevenCookinroom1208.C:Room1208.Whendoyouplantocheckout?G:Ataround10:00a.m.C:At10:00a.m.Letmesee.It’salmost9:30a.m.Areyourbagsallpacked?G:Yes.C:OK.I’llsendabellhoptoyourroomatonce.Pleasewaitforawhile.(Thebellhopcomesfortheluggage.)Bellhop(B):Goodmorning,sir.Icomeforyourluggage.G:Thankyou.Couldyoutakethesetwosuitcases,please?B:OK.Sojustthesetwosuitcases?G:Yes.I’lltakethehandbagwithme.Thekeycardandthedepositreceiptareinit.B:Isthereanythingvaluableorfragileinthesuitcases?G:No.(Theygettothelobby.)B:Thisisyourclaimtag,sir.We’llkeepyourbagsattheBellCaptain’sDesk.Youcanpickthemupthere.G:OK.Thankyouverymuch.B:You’rewelcome.Ihopeyouhaveenjoyedyourstaywithus.withus.1.LuggageService行李服务SituationalDialogues情景会话WordListbellcaptain大堂服务领班claimtag

取物条depositreceipt押金收据packthebags打包行李luggagecart行李车UsefulExpressionssuitcase/'sju:tkeɪs/n.行李handbag/'hændbæg/n.手提包valuable/'væljuəbl/adj.有价值的，贵重的fragile/'frædʒaɪl/adj.脆的，易碎的pack/pæk/vt.&vi.包装，包装货物；压紧，挤SituationalDialogues情景会话Notes:1.Soyou’vegotthreepiecesofluggagealtogether?那么您一共有3件行李吗？这是一个陈述式疑问句。陈述式疑问句是由陈述句转换而来的一种疑问句，它在句子结构上与陈述句完全相同，只是在朗读或说话时句尾改用升调，在书写时句末改用句号而已。陈述式疑问句在口语中使用较为广泛。Oh,youmeanyouwillcanceloneluxurydoubleroom?哦，您的意思是您取消一间豪华双人间预订？You’vecutoffyourhair?您把头发剪掉了吗？Butyouturneditdown?Youtakenothing?但是您拒绝了吗？您什么也没有要？若要回答这类疑问句，可按回答一般疑问句的方式进行回答。2.Goodafternoon,sir.WelcometoFriendHotel.先生，下午好！欢迎来到友谊大酒店。专有名词的首字母应该大写，但虚词（如冠词、介词等）的第一个字母不大写

。thePeople’sRepublicofChina中华人民共和国当专有名词所有字母均大写时，冠词、介词也要大写

。THEPEOPLE’SREPUBLICOFCHINATHEHYATTHOTEL3.luggagecart行李车cart一般用来指货运车。light,maneuverablecart轻便灵活的手推车SituationalDialogues情景会话DialogueAScene:Aftertheguest(G)finishesthecheck-in,thebellhop(B)helpstheguestwithhisluggageandleadshimtohisroom.B:MayIhaveyourkey,please?Letmeopenthedoorforyou.G:Hereitis.B:Thisway,please,Mr.Brown.Iwillshowyoutheway.G:Thankyouverymuch. B:Hereisthelift.Afteryou,please.Letmeintroduceourhotelfacilitiestoyou.IfyouwanttohaveChinesefood,youcangotoSunshineHallandGardenHall.Ifyouwanttohavewesternfood,pleasegotoLobbyHall.Alsoavailableareabeautysalon,abarbershop,agym,gameroomsandasnookerroom.Youonlyneedtoshowyourkeycardtothewaiter,andthegymisfreeofchargetoyou,youcangetavoucher.(Afterawhile)Hereisyourroom,sir.room1620.Pleaseinsertyourkeyheretoturnonthepowerswitch.MayIputyourluggagehere?Pleasecheckyourluggageagain.Bytheway,mayIopenthecurtainforyou?YourroomfacessouthandcommandsagoodviewoftheYongRiver.G:Yes,howlovelyitis.B:IsthereanythingelseIcandoforyou,sir?G:No,thankyou.B:Youarewelcome.Haveanicestay!2.EscortingtheGueststotheRooms送客进房SituationalDialogues情景会话DialogueBScene:Theguest(G)arrivesatthehotel.Thebellhop(B)helpstheguestwithhisluggageandleadshimtohisroom.B:Goodafternoon,sir.I’mthebellhophere．G:Goodafternoon．B:Verynicetoseeyouhere.Letmehelpyouwithyourluggage．G:That’sverykindofyou．B:What’syourroomnumber,please？Andbytheway，couldIhavealookatyourkeycard？G:Oh,yes.Thismorningmysecretarymadethereservationandfilledintheregistrationformforme.Hetoldmethatmyroomnumberis302.B:Isee.Nowpleasefollowme.（Afterenteringtheroom）B:Howdoyoulikethisroom,sir？It’sjustfacingShanghaiGymnasium.G:It’sverycozy.Ilikeitverymuch．B:DoyoumindifIputyourluggagebythewardrobe？G:That’sOK.Thankyouverymuch．B:OK.Ifyouneedsomething,justcallmeoverthephoneorpressthebuttonoverthere.G:OK.Thankyouverymuch!B:Mypleasure.Haveaniceday!2.EscortingtheGueststotheRooms送客进房SituationalDialogues情景会话WordList

gym/dʒɪm/n.健身房，体育馆gymnasium/dʒɪm'neizɪəm/n.体育馆，健身房available/ə'veɪləbəl/adj.有效的，可得的，可利用的，空闲的insert/ɪn'sɜːt/vt.插入，嵌入switch/swɪtʃ/v.&n.转换；开关curtain/'kɜːtən/n.窗帘command/kə'mɑːnd/v.命令，指挥；俯临，俯瞰spacious/'speɪʃəs/adj.宽敞的，无边的，广阔的cozy/'kəʊzɪ/adj.暖和舒服的；（感觉）舒适的wardrobe/'wɔːdrəʊb/n.衣柜，行头SituationalDialogues情景会话snookerroom桌球室；斯诺克室freeofcharge免费beautysalon美容沙龙barbershop/barber’s理发店SunshineHall阳光厅GardenHall花园厅ShanghaiGymnasium上海体育馆UsefulExpressionsSituationalDialogues情景会话Notes:

1.YourroomfacessouthandcommandsagoodviewoftheYongRiver.您的房间面朝南，可以看到甬江的美景。face在此处作“面向、面对、朝”讲。Iwouldliketohavearoomfacingthesea.我想要个面朝大海的房间。command表示“俯临、俯瞰”的意思。Thehillcommandsafineview.山顶可以凭眺美景。YongRiver（甬江）由奉化江和姚江汇集而成，流经浙江省宁波市。2.Alsoavailableareabeautysalon,abarbershop,agym,gameroomsandasnookerroom.还有美容中心、理发店、健身房、娱乐室和桌球室。这是一个倒装句。available是表语，主语放在句末，以避免“头重脚轻”。3.Andbytheway,couldIhavealookatyourkeycard？顺便问一下，我可以看一下您的房卡吗？CouldI…或Couldyou…并非表示过去时态，而是表示委婉的语气。类似的情态动词还有would,will,shall等。SituationalDialogues情景会话3.IntroducingtheHotelService介绍酒店服务DialogueAScene:Mr.Williams(W)isaskingthebellhop(B)aboutsomehotelservicesafterhehasfinishedcheckingin.B:Mr.Williams,yourroomisonthe10thfloor.Here’sthelift.Afteryou,sir.W:Thankyou.CanIaskyousomequestions?B:Pleasefeelfreetoask.W:IhearChinesefoodisdelicious.Canyourecommendsomenicerestaurants?B:Sure.Actuallythere’saveryniceChineserestaurantinourhotelonthesecondfloor.ThereyoucantrydifferentChinesefoods.W:Soundsgreat.I’llgothere.Andhaveyougotabusinesscenter?I’llhavealotofpaperworktodo.B:Yes.It’sonthefirstfloor.Itprovidesallnecessaryservicessuchascopying,printing,translatingandfaxing.W:Great.Bytheway,wherecanIgetabrochureofyourhotel?B:YoucangetitfromtheInformationDeskinthelobby.Oh,hereweare.Thisisyourroom,Mr.Brown.WhereshouldIputyourluggage?W:Justleaveitontheluggagestand.Thankyouverymuchforyourhelp.B:You’rewelcome.Hopeyou’llenjoyyourstay.SituationalDialogues情景会话3.IntroducingtheHotelService介绍酒店服务DialogueBScene:Thebellhop(B)andtheguest(G)entertheroom,andthebellhopintroducesthefacilitiesintheroom.B:Hereweare.Thisisyourroom,sir.Pleasefeelcomfortabletouseeverythingweofferyouinthisroom.G:Thanks.Itisaniceroom.Bytheway,IlikewatchingTV.HowmanychannelscanIwatch?B:Youcanwatchmostofmainchannelsinourcountry.WealsohaveNo.27channelinEnglish.AndthereisaDVDplayerjustatthebackoftheTV.Youcanplayyourownmovieandmusic.Justmakesurenottoplayittooloudly.G:Fine,Iunderstand.CanIusetheInternethere?Isthefeeincludedintheroomrate?B:Excuseme,sir.DoyoumeantheInternetfee？G:Yes.Isthefeeincludedintheroomrate?B:Yes,wehavefreeWi-Fiinourhotel.Theusernameandthepasswordareonthecardoverthere.G:Isee.Well,itisabithotindoors.B:Don’tworry.Wehaveairconditioningineveryroom.Whatyouneedtodoistopressthegreenbuttonandturniton.UsetheUPandDOWNbuttonstochoosethetemperaturewhichsuitsyou.Beforeyouleave,pleasepresstheredbuttontoturnitoff.G:Great!B:Now,letmeshowyouwatertapsintheroom.Thisway,please.Thisisthewatertap.Redmeanshot,andbluemeanscold.Please,beadvisedthatcoldwaterisnotdrinkable.Ifyouneedsomethingtodrink,youcanjustmakeacalltous,wewillbringittoyou.Well,hopeyouwillenjoyyourholidaywithus.G:Thankyousomuch!B:Alwaysatyourservice!SituationalDialogues情景会话WordList

UsefulExpressionsrelatively/'relətɪvlɪ/adv.相当地，相对地，比较地brochure/'brəʊʃʊə/n.手册，小册子lobby/'lɒbɪ/n.大厅，休息室channel/'tʃænl/n.频道，通道，海峡comfort/'kʌmfət/n.安慰，舒适facility/fə'sɪlɪtɪ/n.设施，设备businesscenter

商务中心luggagestand

行李架feelcomfortable

感到舒适，感到自在DVD(=DigitalVideoDisk)playerDVD播放机makesure

确信；使……确定，查明SituationalDialogues情景会话Notes:

1.…introducinghotelservicesintheguestroom……介绍客房的设施名词service指宾馆、酒店的“服务”时，是不可数名词；指公共事业的“公共服务”或工作状况时是可数名词，可用复数形式，表示“服务、服务行为、贡献、公共设施”等意思。atsb.’sservice听候某人吩咐givegoodservice服务周到thepublicservices公共事业Hisservicestothestatehavebeenimmense.他对国家的贡献非常大。Thereisabusservicebetweenthecities.两个城市之间有公共汽车相通。2.Pleasefeelfreetoask.请随意问。free在这里意为“自由自在的；随意的，不受拘束的”。feelfree表示“随意”。Thisisourtourbrochure.Pleasefeelfreetoletmeknowifyouhaveanyquestions.这是旅游手册。您有任何问题，请随时告知我。3.Justmakesurenottoplayittooloudly.只是要确保播放声音不要太大。makesure…表示“确信；使……确定，查明”。Imakesureitwillrain.我确信天要下雨。Makesure(that)theydonotescape.当心别让他们逃跑。4.Excuseme,sir.DoyoumeantheInternetfee？对不起，先生，您是说上网的费用吗？若是不肯定对方所说的部分内容时，可以先向对方说：Excuseme或Justamoment,please，再将不明白的部分重复一遍。Excuseme使用场合很多，但回答可以视不同情况有不同的答语。如果无意中碰到了某人，说Excuseme，对方的回答可能是That’sallright；如果要从人群中穿过去，说Excuseme，对方的回答可能是Certainly等等。5.Well,itisabithotindoors.哦，室内有点热。indoors是副词，表示“室内，在屋里”；其反义词是outdoors（户外；野外）。keepindoors/stayindoors待在家里（闭户不出）SituationalDialogues情景会话4.InformationService问询服务DialogueAScene:Theguest(G)ischeckingout,butshewillleavethecitytonight.Nowsheneedstostoreherluggage.Thereceptionist(R)servesher.R:Hereisyourbill,miss.YoushouldpayRMB700.Pleasesignyournamehere.G:Noproblem.I’mleavingtonight.MayIstoremyluggagehere?R:Sure,wewillkeepitforyou.Isthereanythingvaluableorbreakableinyourluggage?G:No.R:Thankyou.Hereisyourtag.G:OK.Whendoesthehotelluggagestorageclose?R:Thishotelluggagestorageisopenuntil10:00p.m.Ifyouwanttoclaimyourluggageafter10:00p.m.,pleaseaskthenight-shiftclerkinthelobby.G:Oh,mydeparturetimeis11:40p.m.I’mafraidIwon’tbebackbefore10:00p.m.IsthereanyextrafeeifIpickmyluggageupsolate?R:Well,ourhotelwillhelpourgueststoretheirluggageforfreeonthedaytheycheckout.Buttheyshouldpickuptheluggagebeforemid-night.Ifnot,wewillcharge10yuanperarticleperday.G:Isee.Thanksalot.R:Mypleasure.Haveagoodtrip.SituationalDialogues情景会话4.InformationService问询服务DialogueBScene:Theguest(G)ischeckingin,andhewantstohaveatourofthecitytomorrow.Nowheistalkingtothebellhop(B).B:Thisway,please,sir.Yourroomisonthe3rdfloor.Wecantakethisliftdirectlytoyourroom.G:Thankyou.Bytheway,doyouknowsomewell-knownscenicspotsinthiscity?Iplantohaveatouraroundthecitytomorrow.B:Actually,thereisamountainnearourhotel.Manypeoplechoosetoclimbthemountaintorelax.Thescenerythereismarvelous,andIamsureyouwillliketheexperience.G:CouldyoutellmehowIcangetthere?B:Sure.Thereisnodirectbustothemountain.Youcantakeataxithere.Ittakesabouthalfanhourfromheretothemountain.G:OK.Whattimedotheyclose?Iwanttogothereaftertheconference.B:Wheredoyouhavetheconference?G:Rightintheconferenceroom.B:Then,thereisplentyoftimeastheywillbeopenuntil6p.m.G:OK.Thankyouforyoursuggestions.B:Mypleasure.SituationalDialogues情景会话WordList

UsefulExpressionsstore/stɔ:/v.贮藏，储存breakable/'breɪkəbəl/adj.易碎的extra/'ekstrə/adj.额外的，另外收费的direct/di'rekt/adj.直接的somethingvaluable

checkouthotelluggagestorageextrafeeconferenceroom贵重的物品结账行李寄存处额外的费用会议室SituationalDialogues情景会话Notes:

1.Sure,wewillkeepitforyou.当然了，我们将替您保管。sure经常用于口语中，表示“当然”。I’mtellingyouthetruth,sure.我和你讲老实话，当然啦！2.Pleaseaskthenight-shiftclerkatthelobby.请到大厅物品寄存处找夜班员工。shift本意是指从一处移往另一处，主要侧重位置与方向的改变，这里指“轮班，换班,轮班制，班”。aneight-hourshift8小时一班（制）Theyworkintwoshifts.他们分两班工作。Weareontheday/nightshift.我们值白班（夜班）。3.Ifnot,wewillcharge10yuanperarticleperday.如果不是这样的话，每件行李每天收费10元。charge既可以用作动词，又可以用作名词。Hechargedme300yuanforthispainting.这幅画他问我要了300元。Howmuchdoyouchargeformendingapairofshoes?补一双鞋要多少钱？Yourchargesaretoohigh.你的要价太高了。atone’sowncharge自费freeofcharge免费4.conferenceroom会议室conferenceroom是酒店常见的配套设施，除此之外，还有swimmingpool(游泳池)，fitnesscenter(健身中心)，restaurant(饭店)，cafeteria(自助餐厅)，甚至steamroom(蒸汽房)等。DialoguePractice会话实训添加标题1.LuggageService行李服务

(1)AttheLobbyGuest:Youarriveatthehotelandwaittocheckin.Youhavesomepiecesofluggageinthetruck.Bellhop:Youhelptheguestwithhisluggageandwaitforhischeckingin.(2)IntheGuestRoomGuest:Youwillcheckoutinanhourandyouwanttostoreyourluggageatthefrontdesk.Bellhop:Youhelptheguestwithhis/herluggageandanswerthequestionsaboutluggagestoragespace.添加标题

添加标题2.EscortingtheGueststotheRooms

送客进房

(1)IntheGuestRoomGuest:Aftercheck-in,youfindonepieceofyourluggagehasdisappearedonthewaytoyourroom.Bellhop:Youaskrelevantquestions,andhelptheguestsolvetheproblem.(2)IntheGuestRoomGuest:Aftercheck-in,youareonthewaytoyourroom.Bellhop:Youhelpwiththeluggage,andleadthewaytotheguest’sroomwhileintroducingtheimportantfacilitiesinthehotel.DialoguePractice会话实训添加标题3.IntroducingtheHotelService介绍酒店服务

添加标题

添加标题4.InformationService问询服务

(1)AttheFrontDeskGuest:Youarecheckingout.Youneedtostoreyourtwopiecesofluggageforoneday.Receptionist:Youhelptheguesttostoretheluggage,andexplainthedetailsofthehotelluggagestorage.(2)AttheLobbyGuest:Youwanttohaveameetingwithyourclients.Youaskthebellhopwhetherthereisaconferenceroominthehotel.Clerk:Youconfirmtheinformationandhelptheguestreservetheconferenceroomofthehotel.(1)AttheLobbyGuest:Youwanttobuysomesouvenirsbeforeleavingthehotel.Youaskaboutthelocalspecialtyandwhereyoucangetthem.Bellhop:Yougivesuggestionsandrecommendthesouvenirsstoreofthehotel.(2)AttheFrontDeskGuest:Youareaswimmingenthusiastandwanttotakeexerciseinthehotel.Youaskforthefacilitiesandplaces.Bellhop:Youintroducethegyminthehotelandexplainthefeeofusingthem.Exercises练习TaskOne

MatchthewordsorexpressionswiththeirChinesemeanings.1.conferencerooma.取物条2.luggagetag

b.房内保险箱3.self-serviceitemc.房内设施4.in-roomsafe

d.会议室5.claimtag

e.行李车6.forfree

f.自助项目7.luggagecart

g.免费8.roomfacilities

h.行李标签Exercises练习TaskTwo

Completethefollowingdialogues.Bellhop:Goodmorning.1?Guest:Ihavebeenwaitinginmyroomformyluggageforhalfanhour,butithasn’tbeensentupyet.2?B:3.Couldyougivemeyournameandroomnumber?G:I’mAmberWhiteinroom1208.B:Letmecheck…Ms.White.4?G:Yes.It’sayellowleathersuitcase.B:Isyournameattachedtoit?G:Sure.5.B:Don’tworry,madam.Itwouldn’tbelost.It’spossiblethatthebellboyissobusythathecan’tsendyourluggageintime.IwillcalltheBellCaptain’sDeskand6.G:Iwantitassoonaspossible.B:OnceagainI’msorryforit.Iassureyouitwillbesenttoyouinashorttime.G:OK.Exercises练习TaskThree

TranslatethefollowingsentencesintoEnglish.1.我们可以免费帮您保存6个小时的行李。2.您的房间在3楼。请跟我来。3.您的行李齐了吗？4.如果您有任何的需要，请拨打服务台电话。5.超过免费寄存时间，我们每件行李每天收取2美元。

Exercises练习TaskFourTranslatethefollowingsentencesintoChinese.1.WehavefreeWifiinourhotel.2.Iwillsendyourluggagetoyourroom.3.Isthereanythingbreakableorfragileinyourbag?4.Pleaseallowmetointroducethehotelfacilitiestoyou.5.Ourbusinesscenterprovidesallnecessaryservicessuchascopying,printingandfaxing.DialoguePractice会话实训参考练习1.ServingGuestswithLuggage行李服务(1)AttheLobbyGuest:Youarriveatthehotelandwaittocheckin.Youhavesomepiecesofluggageinthetruck.Bellhop:Youhelptheguestwithhisluggageandwaitforhischeckin.DialoguePractice会话实训参考练习DialogueB:Goodafternoon,sir.Iamyourbellhop.Doyouneedanyhelp?G:Oh,yes.Ihavesomepiecesofluggageinthetruck,butIneedtocheck-infirst.B:Don’tworry.I’llhelpyouretrieveyourluggageandwaitforyouwhileyouarecheckingin.G:Thatwouldbeveryniceofyou.Thanks.B:You’rewelcome.Soyouhavethesethreepiecesofluggagewithyou,right?G:Yes,andpleasebecarefulwiththeredsuitcase,therearesomefragileobjectsinit.B:Allright.I’lltakecareofyourluggageandyoumaygotothefrontdesktocheckin.G:OK,pleasewaitafewminutes.(Afterawhile,theguestcompletedhischeck-in.)G:I’vegotmyroomnumber,itsroom517.B:OK,I’llescortyoutoyourroomwithyourluggage.Stepthiswaytotheelevator,please.G:Thanksalot.B:Mypleasure.DialoguePractice会话实训参考练习1.ServingGuestswithLuggage行李服务(2)IntheGuestRoomGuest:Youwillcheckoutinanhourandyouwanttostoreyourluggageatthefrontdesk.Bellhop:Youhelptheguestwithhis/herluggageandanswerthequestionsaboutluggagestoragespace.DialoguePractice会话实训参考练习DialogueB:Goodmorning,madam.WhatcanIdoforyou?G:Goodmorning.I’llcheckoutinonehourandIneedtotaketheluggagefirst.CanIstoretheluggageattheFrontDesk?B:Sure.Weofferluggagestorageservice.Howlongdoyouneedtostoreyourluggage,please?G:Foroneday.ButImightbelatetakingitbackasIhavemanybusinessengagements.HowlongcanIstoretheluggageatmost?B:Don’tworry.Youcankeepyourluggageatourhotelforuptothreedays.G:That’sgreat.Whatdoyoucharge?B:Thefirstthreedaysarefree.Andwe’llcharge2dollarsperdayforthesubsequentdays.G:IstheresomethingIcan’tstoreaccordingtoyourregulations?B:Wesuggestyoutotakeallyourvaluableswithyou.Andsomeflammable,explosiveorcorrosivegoodsareforbidden.G:Howaboutthefragilegoods?Ihavesomepiecesofpotteryinthisredsuitcase.B:That’sOK.We’llputa“handlewithcare”signonthesuitcaseandhandleitproperly.G:Oh,that’sveryconsiderate.DoIneedtoclaimtheluggageinperson?B:Theluggagecanbeclaimedwiththeclaimtag,soyoucanasksomeoneelsetofetchtheluggageforyouifyoucannotmakeit.G:Thatwouldbeconvenient.Thankyoufortheinformation.B:It’smypleasure.G:Couldyouhelpmetaketheluggagedownstairstotheluggagestoragearea,please?B:Allright.Leaveittome.G:Theserviceofyourhotelisreallyconsiderateanddedicated.I’mdeeplyimpressed.B:I’mgladtohearthat.Thankyouforstayingwithus.DialoguePractice会话实训参考练习2.EscortingtheGueststotheRooms客房引导(1)IntheGuestRoomGuest:Aftercheck-in,youfindonepieceofyourluggagehasdisappearedonthewaytoyourroom.Bellhop:Youaskrelevantquestions,andhelptheguestsolvetheproblem.DialoguePractice会话实训参考练习DialogueB:Hereisyourroomkey,sir.Aretheseallofyourbags?G:Letmesee.Oh,no.Thereisonemissing.B:Really?Howmanypiecesofluggagedoyouhave,Sir?G:Ihavethreesuitcasesandonebriefcase.Butnow,thereareonlytwosuitcasesandonebriefcase.Onesuitcasehasdisappeared.B:I’msorry,Sir.Butdon’tworry.Wewilllookforitrightnow.G:Thatsuitcaseisveryimportanttome.B:We’lldoourbest,Sir.Couldyoutellmesomethingaboutyourlostsuitcase?G:Certainly.B:Whatkindofsuitcaseisit?G:Itisamedium-sizedblueleathercase.B:Whatisinsideit,ifImayask?G:Mypersonalstuffisinside.B:Maybesomeonejustpickedupthewrongcase.G:Thatisimpossible.Mynametagsonthetopofit.B:Well,pleasewaitamoment.IwillcalltheFrontDesktocheck.G:Please.I’mwaitinghopefullyforgoodnews.(Oneminutelater)B:Sir,wehavefoundit.Someonetookitbymistake.ItisnowattheFrontDesk.G:Wow,thankyouforyourhelp.B:Mypleasure.IwillgodowntotheFrontDeskwithyourclaimtagtopickupyoursuitcase.G:Sure.Thankyousomuch.B:Sorryforanyinconveniencethiscausedyou.G:Itdoesn’tmatter.ButIhopeitwon’thappenagain.B:Sure.IsthereanythingelseIcandoforyou?G:No.Thankyou.DialoguePractice会话实训参考练习2.EscortingtheGueststotheRooms客房引导

(2)IntheGuestRoomGuest:Aftercheck-in,youareonthewaytoyourroom.Bellhop:Youhelpwiththeluggage,andleadthewaytotheguest’sroomwhileintroducingtheimportantfacilitiesinthehotel.DialoguePractice会话实训参考练习DialogueB:Madam.MayIhaveyourroomcard,please?G:Yes.Hereyouare.B:Thankyou.Yourroomisonthe10thfloor.I’llshowyoutoyourroom.MayIhelpyouwithyourbags,madam?G:Oh,thankyouverymuch.B:Youarewelcome.Isthisallyourluggage?Youhavetwosuitcasesandonebriefcase.Isthiscorrect,madam?G:Exactly.Andthereisnothingbreakableinmybag.B:Okay,madam.Pleasefollowme.Pleasewatchyourstep.G:Couldyouintroducethefacilitiesofyourhotel?B:Ofcourse.It’smypleasure.Thiselevatordoesn’tgouptotheguestrooms.Youcantakethisone.G:Isee.HowcanIgettotherestaurant?Isthiselevatorfortherestaurant?B:Yes,itis.Youcantakeitfortherestaurantonthe12thfloor.Ifyouwouldliketogotothetop-roofgardenrestaurantonthetopfloor,pleasechangeelevatorsonthe16thfloor.G:Well,Isee.Thankyou.B:Inyourroom,hotwaterisavailable24hoursaday.AndthereisfreeInternetservice.G:That’sgreat.B:Besides,pleaseremember,yourdoorlocksautomatically.Sopleasetakeyourkeywithyouwhenyougoout.G:It’sverykindofyoutoremindme.Couldyoutellmetheemergencyroute?B:Sure.Theneareststairsareonyourright,justtwodoorsaway.Therearefireemergencyescaperoutesignspostedonthewalls.G:Yes,Isee.It’snotfar.B:Thereisabrochureexplaininghotelserviceonthetableinyourroom.Ifyourequireanything,youcancalltheAssistantManager.