旅游英语基础教程

1Lead-in2TaskDescription4CaseStudy5PracticalWriting6KnowledgeExpanding3SituationalPractice1Lead-inLead-inⅠThefour-daytravelinShanxiwillpresentyouwitha____________culturaltourofoneofthemostoutstandinghistoricalandculturalcitiesinnorthernChina.The___________tourincludestouristsitesofMountWutaishan,oneofthefourgreat___________mountains,theYungangGrottoes,oneofthethreefamousgrottoesinChina,thePingyao___________City,whichwillcertainly___________youreyesonfolkhousesinnorthernChina.Fromthistour,youwillappreciatethebeautifullandscapeinShanxi.In___________,youwillgettoknowalittleaboutBuddhismanditsculture.Youwillalsoappreciatetheclassicfolkhouses,whichmay___________fromthosesouthoftheYangtzeRiver,and___________MerchantCultureofShanxi,whichexertedagreat___________ontheChinesemodernhistory.Sothefour-daytourwillgiveyouaglimpseofmany___________ofChineseculture.01Listentothepassageandfillinthemissinginformationyouhaveheard.Lead-inⅠ02Listentothepassageagain,answerthefollowingquestions.(1)Whatisthepassageabout?(2)Pleaselistthetouristsitesmentionedinthispassage.2TaskDescriptionTaskDescriptionⅡtravelagencytourguide

itinerarycoachGettourists’informationanditinerarydetails

Readthereceptionprogramcarefully,youcangetthefollowinginformation:numberofthetourists,name,gender,anyspecialneeds,thetimeforarrivalanddeparture,pick-uppoint,thetypesoftransportation,itineraryandsightseeingschedule,etc.TaskDescriptionⅡAsatourguide,youbeginyourworkwhenyougetthereceptionprogramfromthetravelagency.Makingtourarrangementsasfollowing:AccommodationItisimportanttobookthehotelwhichmeetsthestandardofthegroup’srequestinadvance.Youshouldknowitwell:thelocationofthehotel,thestandardofthehotel,thetelephonenumberandthefacilities.Inaddition,youshouldmakereservationsintherestaurantsandinformtherestaurantsthecorrecttimeformeals,thenumberofpeoplefordining,thespecialrequirementsforfood,andthewayofpayments.TaskDescriptionⅡBookCoachYoushouldbookthecoachandmeetthecoachdriver,fromwhomyoucanfigureout:thetypeofthecoach,howmanypeopleitcantake,andthenumberandcolorofthecoach.Youshouldalsogettoknowhisdrivingexperience,hisnameandhiscell-phonenumber.Youshouldkeepinconstantcontactwiththedrivertomakesurethatheispunctualandisattheagreeduponparkinglocation.TaskDescriptionⅡMaterialsNeededThetourmaterialsareessential.Asatourguide,thefollowingitemsareneeded:itinerary,IDcard,receivingboard,guidecard,amini-amplifier,aflagofyouragency,etc.Youshouldbedressedappropriatelyandprofessionally.ReviewInterpretationofScenicSpotsItisimportantandnecessaryforatourguidetomakeapreparationforinterpretingthescenicspotstothetouristsandknowhowtointerprettherelevantinformationtothem.Atourguideshouldbeprofessionalandknowledgeable,andcanhelptouriststosolveallkindsofproblemsduringthetrip.TaskDescriptionⅡgender n. 性别accommodation n. 住处，膳宿；预订铺位coach n. 长途汽车，大巴车，长途客车punctual adj. 准时的，守时的，精确的agreed adj. 通过协议的，同意的mini-amplifier n. 迷你扩音器interpret v. 解释，说明tourguide 导游travelagency 旅行社itinerary n. 旅行日程，旅程，路线sightseeingschedule 观光计划，观光安排表figureout 明白，知道，弄清楚scenicspot 风景区，景点WordsandExpressionsTaskDescriptionⅡ1.Itisimportanttobookthehotelwhichmeetsthestandardofthegroup’srequestinadvance.inadvance指“提前，事先”；it为形式主语，真正的主语是动词不定式。2.inaddition除此之外3.Youshouldbookthecoachandmeetthecoachdriver,fromwhomyoucanfigureout…fromwhom引导非限制性定语从句。coach指“大巴车，长途客车”。4.…amini-amplifier,aflagofyouragency,etc.迷你扩音器，旅行社社旗等等。5.Itisimportantandnecessaryforatourguidetomakeapreparationforinterpretingthescenicspotstothetouristsandknowhowtointerprettherelevantinformationtothem.句中makeapreparationfor指“为……做准备”；interpret指“讲解”；relevantinformation指“相关信息”。NotesTaskDescriptionⅡ3SituationalPracticeScene:Emmaisatatravelagencywantingtobookatourforhercompany.Bruceisatravelagent.Heisintroducingthedetailsandbookingatourforher.Bruce: Welcome,lady!CanIhelpyou?Emma: Yes.Iwouldliketoreserveatourformycompany.Bruce: OK.MayIhavethenameofyourcompany,please?Emma: BritishInternationalTechnologicalCo.Ltd.Bruce: Then,forhowmanypeople?Emma: 35.Bruce: Whatsortoftourdoyouwanttobook?SituationalPracticeⅢ01Dialogue1BookingaGroupTourEmma: Wearegoingtohavea6-daytourtoYunnanfromApril20toApril27.Bruce: Well,Isee.Ithinkwecanarrangeitforyou.Emma: Howshallwegothereandwhat’stheprice?Bruce: ThedoubleflighttourtoYunnanisRMB3850yuanperperson.Emma: Soundsgood.Whatkindofhotelshallwestayin?Bruce: Theboutiquehotel.Emma: Whatplaceswillwevisitthen?Bruce: Kunming,Dali,Lijiang,andShangri-La.Emma: That’sgood.Pleasebookthisforus.SituationalPracticeⅢ01Dialogue1BookingaGroupTourSituationalPracticeⅢWordsandExpressionsreserve v. 预约，保留doubleflight 双飞boutiquehotel 精品酒店Situation:

You,atourguideofCITS,arereceivingacallfromMr.White,aforeigntourist,whowantstobooka10-daytourtoXi’anthroughthetravelagency.Youaregoingtomakeatelephoneconversationwiththepotentialguest,andyourtalkshouldincludeinformationabouttourtype,date,tourmember,tourcost,scenicspots,accommodationandetc.SituationalPracticeⅢSimulationTrainingSituationalPracticeⅢ02Dialogue2ExplainingtheItinerarytoTouristsScene:Kevin,atourguide,isexplainingtheitineraryofthenextdaytourtoDaisy,atourist.Kevin: Goodafternoon,Miss!Daisy: Goodafternoon.Em...,mayIhavealookattheitinerary?Kevin: Yeah.Takealookattheitinerarypreparedforyou.Daisy: OK,let’stalkaboutit.Kevin: We’llvisitTian’anmenSquareandthenmoveontotheForbiddenCityduringthemorning.AndwewillhaveatourtotheSummerPalacewhereourlunchisreserved.Daisy: Thatsoundsverywonderful!SituationalPracticeⅢ02Dialogue2ExplainingtheItinerarytoTouristsKevin: Themorningisabittightbuttheafternoonwillberelaxing.WewillvisittheTempleofHeavenat6:00p.m.we’llhaveaPekingDuckDinnerandthenwe’regoingtoseeBeijingOpera.Daisy: Good.Whattimeshouldwestartout?Kevin: We’dbetterleavethehotelatabout7:00a.m.Don’tforgettobringyourcameraandwearwarmclothes.Itwillbechillytomorrow.Daisy: Thanks.Igotit.tight adj. 紧的，没空的；密封的；麻烦的；吝啬的chilly adj. 寒冷的，怕冷的SituationalPracticeⅢWordsandExpressionsSituation:YouareatourguidefromABCTravelAgency.NowyouarehelpingGrace,aforeignteacherwhowantstohaveatwo-daytourinSuzhoutoworkoutanitinerary.TheconversationisbetweenyouandGrace,includingthefamousscenicspots,theexacttimescheduleofthetour,theaccommodationetc.Trytocoverthewell-knownplacesinanefficientway.SimulationTraining4CaseStudyInalargecompanythereisoftenadepartmentwhichisinchargeoftravelarrangementsforthestaff.Inmanycompanies,however,mostofthetravelarrangementsforthebossareusuallymadebythesecretary.Thefollowingfourimportantstepscanensureplanningatripforthebossgoessmoothly.Step1:ThePre-TripDiscussionItisimportanttoknowhowmanypeoplearegoingonthetripanditisnecessarytocheckifthereisanyspecialneed,e.g.medicalrequirements.Knowingyourboss’preferencesmightgiveyouaninsightintohisoverallworkpersonalityandprocedures.ReadingⅣ

TravelArrangementsStep2:BookingTickets/FlightsFirst,therearefourmainmethodsoftravel:byairplane,bytrain,byshipandbybus.Themethodchosenusuallydependsoncompanypolicy,timeschedule,budget,distance,andthepurposeofthetrip.Thenitisimportanttoknowtheexactdates,includingtheleavingandreturningdates.Anymistakescanbecostlyfortheorganization.Step3:ArrangingHotelandTransportationArrangetransportationforyourbosstoandfromtheairport,thehotel,theconference,oranyotherplacesheneedstogo.Thechoosingofthetransportationmethoddependsonwhatyourbossrequests,andthiscanvarygreatly.Belowaresomeofthechoices:taxi,cab,rentingacaretc.

TravelArrangementsReadingⅣStep4:GoovertheDetailswithYourBossBesurealldetailsareprintedintheitinerarysothatitiseasyforyourbosstoreadandtakeitalongonthetrip.Theyinclude:Airline:Carrier,terminal,gate,seatnumber,etc.Transportation:Anyusefulnumbers,names,companies,etc.Hotel:Name,address,telephonenumber,etc.Ifthebosstravelsabroad,thesecretaryshouldalsoaskthetravelagencyaboutthecertificatesrequired,suchaspassport,visa,healthandpolicecertificatesandhowtoobtainthem.Whennecessary,thesecretaryshouldalsoarrangethehealthandbaggageinsuranceforthebossandhelptocollectthetraveler’schecks.

TravelArrangementsReadingⅣstaff n. 全体职员requirement n. 要求，需求preference n. 偏爱personality n. 个性procedure n. 程序，步骤policy n. 政策，策略budget n. 预算

WordsandExpressionsReadingⅣconference n. 会议vary v. 变化itinerary n. 行程单terminal n. 终点站certificate n. 证明passport n. 护照insurance n. 保险traveler’scheck 旅行支票(1)Whatarethemainstepsifyouwanttomakeatourforthebossinacompany?(2)Whatdoesthefirststepmainlytalkabout?(3)Whatshouldyoupaymoreattentiontoinstep2?(4)Whatdoesanitineraryusuallyinclude?(5)Whatshouldyoudoifthebosstravelsabroad?

Answerthefollowingquestionsbasedonthetext.1Post-readingActivitiesⅣ(1)Therearethreestepsasecretaryshouldfollowifhe/shewantstoplanasmoothtripfortheboss.(2)Inalargecompany,thereisadepartmentwhichisinchargeoftravelarrangementsforthestaff.(3)Usually,thetravelarrangementsforthebossinthecompanyaremadebyacertaindepartment.(4)Thechoosingofthetransportationmethoddependsonwhatyourbossrequired.(5)Youshouldmakesurethatalldetailsareprintedintheitinerarysothatitiseasyforyourbosstoreadandtakeitalongonthetrip.

DecidewhichoneisTrue(T)andwhichoneisFalse(F)accordingtothetext.2Post-readingActivitiesⅣ(1)departuretime A.守时的(2)sightseeing B.风景点(3)constantly C.全陪(4)localguide D.与……保持联系(5)on-peakseason E.接待计划(6)boutiquehotel F.合适的(7)chilly G.散客(8)knowledgeable H.地陪(9)solve I.精品酒店(10)packagetour J.专业的(11)location K.弄明白

Readthefollowingtermsandmatcheachwithitsproperdefinition.3Post-readingActivitiesⅣ

Readthefollowingtermsandmatcheachwithitsproperdefinition.3Post-readingActivitiesⅣ(12)receptionprogram L. 观光(13)professional M. 有寒意的，阴冷的(14)punctual N. 不断地，持续地(15)keepintouchwith O. 解决(16)scenicspots P. 旺季(17)appropriately Q. 知识面广的(18)figureout R. 地点(19)tourleader S. 离开时间(20)FIT(FamilyandIndividualTourist)T. 包价旅游(1)It’simportantandnecessaryforatourguidetomakeapreparationforinterpretingthescenicspotstothetouristsandknowhowtointerprettherelevantinformationtothem.(2)Thetourguideshouldkeepinconstantcontactwiththecoachdrivertomakesurethatheispunctualandisattheagreeduponparkinglocation.(3)Decidewheretotakethetourgroupformealsandhowtoseatthegrouptakingintoconsiderationtheirdifferentneedsandpreferences.(4)Atourguideshouldbeprocessionalandknowledgeable,andcanhelptouriststosolveallkindsofproblemsduringthetrip.(5)Atourguideshouldbedressedappropriatelyandprofessionally.TranslatethefollowingEnglishintoChineseandChineseintoEnglish.4Post-readingActivitiesⅣ(6)导游是陪同游客从出发地到达目的地，并确保行程一切顺利的人。(7)领队的工作是一项高利益而又富有魅力的工作。(8)在旅行团到达之前预定好符合旅行团标准要求的酒店是非常重要的。(9)导游应该始终保持良好的形象才能取信于游客。(10)如有什么变动一定要提前告诉我。TranslatethefollowingEnglishintoChineseandChineseintoEnglish.4Post-readingActivitiesⅣMakeapresentationaboutthearrangementsthetourguideshoulddowhenacceptingatourgroup.Oralpresentation.5Post-readingActivitiesⅣ5PracticalWritingDay1:NanchangArriveinNanchangbyflightfromBeijing.Accommodation:GalacticPeaceInternationalHotel(Twin-bedRoom)

Day2:NanchangOnedaytripinNanchang(includingthevisitofTengwangPavilion,BadashanrenMemorialHallandBayiSquare)Accommodation:GalacticPeaceInternationalHotel(Twin-bedRoom)Day3:Nanchang—LushanMountainDeparturefromNanchangtoLushanMountainafterbreakfast.VisitLushanMountain(includingFloralPathPark,BrocadeValley,ThreePreciousTreeandMeiluVilla)SampleⅤ4-DayTourinJiangxiAccommodation:WestLakeHotel(Twin-bedRoom)Day4:LushanMountain—JingdezhenDepartfromLushanMountaintoJingdezhencitybycoach.Aftervisitingtheancientkiln,flytoBeijing.Tips:Allthemealsareincluded.4-DayTourinJiangxiSampleⅤWriteanitineraryabout4-daytourinBeijing.ThegueststravelfromQingdaoandwillvisittheForbiddenCity,TiananmenSquare,TempleofHeaven,GreatWallandSummerPalace.SimulationTrainingSampleⅤ6KnowledgeExpandingUsually,peoplethinkofatourguideasapersonwholeadstouriststoscenicspotsandhistoricattractionsanddescribesthecultureandhistoryoftheseplacestotheguests.Butthat’snotenough.Asatourguide,youaretotallyresponsibleforyourtouristswhiletheyareinChina.Yourresponsibilitiesincludeinterpreting,communicating,leading,entertainingtouristsetc.Todoyourjobwell,youmustlearnmanyskillswheninteractingwiththetourists.Thebestguidesshouldthinkofthemselvesasplayingthefollowingfourroles.Youmustbeahistorian,ateacher,anentertainerandahost.TheResponsibilitiesofaTourGuideKnowledgeExpandingⅥAsaqualifiedtourguide,youshouldbeahistorianfirst.Youmustknowagreatdealaboutthelocalandnationalhistory,aswellasthecultureandtraditionsofyourcountry.MosttouristscometovisitChinabecauseofitstime-honoredhistory,itsuniqueculture,artsandtraditions.So,youshouldbeabletointroduceChinesehistoryandculturetothemanddescribeChinabothyesterdayandtoday.Atthesametime,moreandmoretouristsareinterestedinmodernChinaandthedailylifeofthemodernChinesepeople.Aknowledgeabletourguidecanhelptouristsunderstandagreatdealaboutyourcountryanditspeople.KnowledgeExpandingⅥTheResponsibilitiesofaTourGuideSecondly,youshouldthinkofyourjobasateacher,whohelpsforeigntouristslearnandunderstandthehistory,culture,traditionsandimportantideasofChina.PeoplearoundtheworldwanttoknowChina,understanditsmysterieswhentheycomehereforavisit.Youcanhelppeoplefromothercountrieslearnaboutyourcountry,itsculture,traditionsandpeople.Youshouldalsothinkofyourselfasanentertainer.Youarenotaperformeronthestage,butafriendly,enthusiastic,high-spiritedpersonwhosejobistohelpyourguestsenjoythemselves.KnowledgeExpandingⅥTheResponsibilitiesofaTourGuide

Finally,atourguideisalsoahost.Touristsarevisitorstoyourcountry.Youareresponsibletotakecareofthemwhiletheyarehere.Justlikesomeonewhovisitsyourhome,theyaredependingonyoutomakethemfeelwelcomeandcomfortable,tofeedthem,toprovidethemwithsomeplacetosleep,toprotectthemandkeepthemsafe.KnowledgeExpandingⅥTheResponsibilitiesofaTourGuideInaddition,youshouldpaymoreattentiontoyourappearance,mannersandattitude.Theappearanceisthefirstthingpeoplewillnoticewhentheymeetyou.Yourdressshouldbeneatandsuitableforthesituation.Yourhairshouldbecutandyourfaceshouldbeshaved.Touriststendtojudgeyourcompanyandevenyourcountrybyyourappearance.Yourmannersmeanshowpoliteandrespectfulyouare.KnowledgeExpandingⅥYourattitudeisaveryimportantfactorinyourjob.Peoplecanreaditinyourfaceandjudgeitbyyourbehavior.Ifthetourguideisboredandnotinterested,thegroupwillbeboredandnotinterestedeither.Asatourguide,youshouldtrytomakeyourpresentationinterestingandlively,too.Don’tjustfocusonhistoricalfacts,datesandnumbers.Tellyourtouriststories,folktalesandevenexplanationsofChinesenamestomakeyourpresentationsmoreinteresting.Havejokeswithtourists,askquestionsandgettheminwhatyouaredoing.KnowledgeExpandingⅥ1Lead-in2TaskDescription4CaseStudy5PracticalWriting6KnowledgeExpanding3SituationalPractice1Lead-inLead-inⅠLadiesandgentlemen,welcometoChina.MynameisMaryZhang,andI’myourtourguidefromChina____________TravelService.ThisisMr.Wang,ourdriver.Hehasbeenworkinginourtravelserviceformorethan15years,soyouareinsafehand.On___________ofthetravelserviceandmycolleagues,I’dliketo____________awarm-heartedwelcometoallofyou.Ifyouhaveanyrequests,pleasedoletmeknow.MymobilephonenumberiI’llhaveit____________onfor24hours.Don’thesitateto____________mewheneveryouneedto.Isincerelyhopethatyouwillenjoyyourstayhere.Nowweareonourwaytoyourhotel.It’safive-starhotelinthe____________area.01Listentothepassageandfillinthemissinginformationyouhaveheard.Lead-inⅠThetimeinBeijingnowis18:10.Weare13hours____________ofNewYork,soyouneedtomoveyourwatchesonby13hoursifyouhaven’tdonesoyet.Itwilltakeusabout50minutestogettothehotel.Youmayhaveashortrestonthecoachorjustlookatthe____________cityofBeijingthroughthewindow.Iwillletyouknowwhenthe____________arrivesatourhotel.Thankyouforyourattention....Well,nowwearriveatthehotel.Pleaserememberto___________everythingwithyou.01Listentothepassageandfillinthemissinginformationyouhaveheard.Lead-inⅠ02Listentothepassageagain,answerthefollowingquestions.(1)Whatisthepassageabout?(2)Whydoesthetourguideintroducethedrivertotheguests?2TaskDescriptionTaskDescriptionⅡterminalgathering

localguidereceivingboard1.ConfirmArrivalTimeReconfirmtheaccuratescheduledtimeandflightnumberagaintwohoursbeforeheadingfortheairportorstation.Youmustshowupattheairportorstationatleast30minutesearliertogiveyourselfmoretimetoarrangeforuncertainties,forexample,guestsarrivingaheadoftime.TaskDescriptionⅡItisessentialtodowellinmeetingandgreetingservicesforatourguide.You’dbetterkeepinmindthefollowingimportantguidelines:2.LocateandGreetGuestsBeforethetourgroupcomesout,you’dbetterstandatavisibleplacewherepassengersexit,withreceivingboardheldhighinthehand.Whenthetourgroupshowsup,youshouldgreetthemwarmlyandreconfirmthebasicinformationofthegroup.3.GatheringGuestsAssemblethewholegroupandallluggageinaproperposition.Youshouldalwayscheckthenumbersofpeoplewiththetourleaderinordertomakesurethatnooneismissing.Reporttoyourcompanyimmediatelyincasethenumberoftouristsisnotconsistentwiththeoneintheschedule.Youshouldalsocounthowmanypiecesofluggagethereareinthegroupwiththetourleader.Makesurealltheluggageweretakenalongwithguests.TaskDescriptionⅡ4.ShowingtheTouriststotheCoachYoushouldremindthetouriststocounttheirluggageandshowthemtothewaitingcoachpolitely.5.GoingtotheHotelYoushouldrecheckthenumberofthetouristswiththetourleaderaftereverybodygetsonthecoach.Onthewaytothehotel,youcanmakeuseofthisperiodtodeliverawelcomespeech,makeintroductionsalongtheway,andalsointroducethehotelwherethetouristsarestaying.Youshouldtellthetouriststheparkingplace,gatheringtimeandtheplatenumberofthebusbeforegettingoffthebus.TaskDescriptionⅡconfirm vt. 确认；确定；证实reconfirm vt. 再确认accurate adj. 精确的visible adj. 明显的，可见的assemble v. 集合；聚集luggage n. 行李deliver vt. 发表，交付；递送tourleader

领队WordsandExpressionsTaskDescriptionⅡ1.keepinmind记住2.Beforethetourgroupcomesout,you’dbetterstandatavisibleplacewherepassengersexit,withreceivingboardheldhighinthehand.句中wherepassengersexit修饰先行词place，作定语；with表伴随；heldhighinthehand是过去分词作定语修饰board。3.showup露面，出现4.Reporttoyourcompanyimmediatelyincasethenumberoftouristsisnotconsistentwiththeoneintheschedule.句中incase意思为“假使”；thenumberof后跟可数名词复数，作主语，其谓语动词用单数；beconsistentwith意思为“与……一致”。NotesTaskDescriptionⅡ3SituationalPracticeSituationalPracticeⅢ01Dialogue1MeetingaTourGroupattheAirportScene:Jack,thetourguide,cametotheairportat8:35.Itis9:05now,hestandsatavisibleplaceoftheexit,holdingareceivingsignhigh.Herecognizeshisgroupatonceandgetscontactwiththetourleader,Daisy.Jack: Excuseme.AreyoutheABCTourGroup?Tourists:Yes,weare.Jack: WelcometoChina,I’mJack,thetourguidefromBeijingInternationalTravelAgency.Whoisyourleader,please?Daisy: I’mDaisy,thetourleaderofthegroup.Ireallyappreciateyouforcomingtomeetus.Jack: Hey!Daisy,gladtoseeyou.Howaboutyourtrip?Daisy: Gladtoseeyoutoo,thisisourfirsttimeinChina.I’mafraidwe’llgiveyousomuchtrouble.Andwehadagoodtrip.SituationalPracticeⅢ01Dialogue1MeetingaTourGroupattheAirportJack: Youhaveagroupof16,right?Daisy: Yeah!Jack: Doweneedtowaitforyourluggage?Daisy: No,weallhavegotourluggage.Jack: OK,let’scountthenumbersofourgroup.Daisy: Waitamoment.Yes,everybodyishere.Jack: Ourcoachisoutside.Shallwegonow?Daisy: OK.Let’sgo.Jack: Everyone,nowpleasefollowme.SituationalPracticeⅢ01Dialogue1MeetingaTourGroupattheAirportSituationalPracticeⅢSimulationTrainingSituation:You,atourguide,aremeetingtheSunshineTourgroupfromAustraliaattheairport.Thetourgrouphas15members,andtheirarrivaltimeis9a.m.Yourecognizethegroupandcontactthetourleader,David.YourtalkwithDavidshouldincludegreeting,theconfirmationofthegroup,thenumberofthetouristsandluggage.SituationalPracticeⅢ02Dialogue2MeetingTouristsattheRailwayStationScene:ThetourguideChenHuafromABCTravelAgencyisreceivingMr.andMrs.Li,fromShanghaiattherailwaystation.ChenHua: Excuseme?AreyouMr.andMrs.LifromShanghai?Passengers: No,wearenot.ChenHua: Sorrytodisturbyou.Passengers: Nevermind.SituationalPracticeⅢ02Dialogue2MeetingTouristsattheRailwayStationChenHua:

Hello!AreyouMr.andMrs.LifromShanghai?Mr.Li: Yes,weare.ChenHua:

Hi,nicetomeetyou!I’mChenHua,theguidefromABCTravelAgency.WelcometoXi’an!Mr.Li: Nicetomeetyou,too.Thanksforcomingtomeetus.ChenHua:CanIhelpyouwiththeluggage?Thetaxiiswaitingoutside.Mr.Li: That’sveryniceofyou.Thanks!ChenHua:You’rewelcome.Thisway,please.SituationalPracticeⅢSituation:You,atourguidefromYouthTravelAgencyaremeetingaRussiangroupatthetrainstation.Youstandatavisibleplaceoftheexit,holdingareceivingsignhigh.Yourecognizeyourgroupandgettouchwiththetourleader,Rachel.YourtalkwithRachelshouldincludegreeting,confirmingthegroup,andcountingthenumberoftouristsandluggage.SimulationTraining4CaseStudyThetourguideistherepresentativeofatravelserviceandisoftentheonlyonethatthetourmemberswillmeet.Thewayinwhichyoucarryoutyourdutieshasanenormousimpactonthefunctioningofthetour.TheimpressionthetourmemberswillhavebothofthetravelserviceandChinawillbebasedontheprofessionalismofyou.Agoodimpressionmaygoalongwaytowarddeterminingwhetherthetourwillbeapleasantoneornot.Asatourguide,fromtheairportorstationtothedowntownisaprimetimeforyoutomakeanindelibleimpressionontourists.ReadingⅣ

OntheWaytoHotel

Duringthisperiod,youshouldmakeabriefself-introductionandintroducethecoachdrivertothetouristsformally.Deliveringawelcomespeechisanimportanttaskforthetourguides.Youcanintroducethemainbuildings,attractions,scenicspotsandviewsalongtheway.Youcanalsointroducethelocalhistory,geography,population,areas,climates,culture,customs,cuisineandsoon.Whenapproachingthehotelwherethetouristsaretostay,youshouldmakeanintroductionofthehotel,suchasthenameofthehotel,class,locationandanyotherdistinctivefeatures.Yououghttointroduceviewsinsight,mentionthetouristattractionsnearby,andbebriefandconcise.

OntheWaytoHotelReadingⅣBecausethecoachtravelsatafairlyrapidspeed,someofthescenesorplacesofinterestsflashby,you’dbettertrytoavoidintroducingandexplaininganythingthatthetouristscannotsee.Youshouldtellthetouriststheparkingplace,gatheringtimeandtheplatenumberofthebusbeforegettingoffthebus.

Consideringthatthetouristsarestrangersandthismaybetheirfirsttimeinthecity,everythingseemstobefresh,newandinterestingtothem.Therefo