《轨道交通英语口语实训教程》课件 PartIII Unban Rail Transit Service 城市轨道交通服务

Task1Linelnquiry

线路询问PartIII

UnbanRailTransitService

城市轨道交通服务CONTENTSTrainingObjectives培训目标Leadin导入SampleDialogues情景对话Words&Sentences实用词汇与句型Evaluation评估标准CaseDiscussion案例讨论PracticalTips实用小贴士Exercises练习Summary总结TrainingObjectivesBeabletotellpassengersthetransferlineandoperationtimeofmetroinEnglish.BeabletoprovidepassengerswiththeserviceoftakingMaglevExpressandmetroinEnglish.BeabletotellpassengershowtochoosetheshortestlightraillineinEnglish.Training实训任务PartALead-inWorkingasastationclerk,doyouknowhowtohelppassengersfindtheirtransferlineandoperationtimeofmetro?Writedownthequestionsandcorrespondinganswers.GroupDiscussionActivity:Pleasediscussingroups.Thinkaboutpossiblescenariosandbrainstormsolutions.PartBSampleDialoguesSample1StationClerk:Goodevening!WhatcanIdoforyou?Smith:Yes,please.IwantstotakethemetrotoXicun.Idon’tknowwhichlineIshouldtake.Canyoutellmehowtogetthere?StationClerk:Sure.Don’tworry.YoucantakeMetroLine2,getonthetrainatGuangzhouSouthRailwayStationandgetoffatGuangzhouRailwayStationwhichisatransferstation.ThenyouchangeLine5andgetoffatXicun.Youcan’tmissit.Smith:Howlongshouldittakemetogetthere?StationClerk:About25minutes.

Questions:WhatproblemdidSmithencounteratGuangzhouSouthRailwayStation?Supposeyouarethestationclerk,howdoyouhelpSmithsolvetheproblem?WhattimeisthelasttrainfromGuangzhouRailwayStationtoXicun?Situation:SmithisatGuangzhouSouthRailwayStationandwantstotakethemetrotoXicun.Heisinquiringofastationclerkabouttherouteandtime.PartBSampleDialoguesSample1Smith:

OK.CouldyoutellmethetimeofthelasttrainfromGuangzhouRailwayStationtoXicun?I’mafraidofmissingit.StationClerk:Pleasewaitamomentandletmecheck.ThelasttrainonLine2toGuangzhouRailwayStationleavesGuangzhouSouthRailwayStationat23:30,butthelasttrainonLine5toXicunleavesGuangzhouRailwayStationat23:34.Soyou’dbettergettoGuangzhouRailwayStationearlier.Smith:Isee.Thankyouverymuch.StationClerk:You’rewelcome.Haveanicejourney.Good-bye.

Questions:WhatproblemdidSmithencounteratGuangzhouSouthRailwayStation?Supposeyouarethestationclerk,howdoyouhelpSmithsolvetheproblem?WhattimeisthelasttrainfromGuangzhouRailwayStationtoXicun?PartBSampleDialoguesSusan:Excuseme,IwanttogotoYueluMountainbymetro.Canyoutellmehowtogetthere?StationClerk:Sure.Youcantake

ChangshaMaglevExpress.ItlinksChangshaHuanghuaInternationalAirportandChangshaSouthRailwayStation.AtChangshaSouthRailwayStation,youcantakeMetroLine2.Susan:Oh.ThenhowlongdoesittaketogettoChangshaSouthRailwayStation?StationClerk:ThemaximumspeedofChangshaMaglevExpressis100

km/h.Thewholelinestretchesover18.55kilometers.Soitwilltakeyouabout20minutes.Sample2Questions:1.WhenSusanenteredthestation,whatproblemdidsheencounter?2.Supposeyouaretheclerk,howdoyouhelpSusansolvetheproblem?3.HowfarisitfromYingwanzhenStationtothefootofYueluMountain?Situation:Susanisat

ChangshaHuanghuaInternationalAirport.ShewantstogotoYueluMountainbymetro,andsheisaskingthemaglevstationclerkforhelp.

PartBSampleDialoguesSusan:Howmanystationsalongtheline?StationClerk:Thereare3stationsatpresent.ItrunsbetweenChangshaHuanghuaInternationalAirport,Langlistation(LangliMaglevStation)andChangshaSouthRailwayStation.Andtheintervalbetweentrainskeeps15.5minutesasusual.Susan:Oh,Isee.Itwillbeabout16minutesatintervals.StationClerk:Yes.WhenyouarriveatChangshaSouthRailwayStation,takeNo.2LineofChangshaMetroforMeixihuxiDirection,thengetoutfromNo.3ExitatYingwanzhenStation.Itwillbe10minutes’walktothefootofYueluMountain.Susan:Oh,It’sveryconvenient.Thankyou.StationClerk:Don’tmentionit.Questions:1.WhenSusanenteredthestation,whatproblemdidsheencounter?2.Supposeyouaretheclerk,howdoyouhelpSusansolvetheproblem?3.HowfarisitfromYingwanzhenStationtothefootofYueluMountain?Sample2PartBSampleDialoguesSally:Excuseme,IwanttogotoLiziba.Canyoudomeafavor?

StationClerk:

Yes,ofcourse.

Sally:WhichlineshouldItake?AndwhereshouldIgetoff?StationClerk:LetmeshowyouonthisChongqingRailTransit(CRT)map.Herewearenow.YoucantakeLine1atBishanStationandtransfertoLine2atDapingStation,ThenyoucangetoffatLizibaStation.

Sally:DoIneedtobuyanotherticketatthetransferstation?StationClerk:

Oh,no.Youneedn’t.Youjustneedtobuyonetickethere.Sally:OK.Isee.Bytheway,canIseethewebcelebritylightrailstationthatgoesthroughabuilding?StationClerk:

Ofcourse.LizibaStationhappenstobeinthebuilding.Sally:

Thankyouverymuch.StationClerk:Youarewelcome.Situation:SallywantstoknowthesuitableLightRaillinetoLiziba.Sheisinquiringofastationclerk.

Sample3Questions:WhenSallyenteredthestation,whatproblemdidsheencounter?Supposeyouarethestationclerk,howdoyouhelpSallysolvetheproblem?WhatcanSallyseeatLizibaStation?fPartCTrainingItemsItemOne:RolePlayWorkinpairsfortheroleplay.Oneactsasapassengerandtheotherasastationclerk.

ItemTwo:GroupResearchWorkingroups.Divideclassintoseveralgroups.SurftheInternettofindinformationaboutmetrolinesorlightraillinesinacity.Theneachgroupshouldselectonepairtopresenttheirtopicwithadialoguetotheclass.

LearningObjectives:Consolidatevocabularyandsentencestructuresthroughpracticalapplicationandcreativethinking.UsefulWordsandExpressionstransferstation换乘站MaglevExpress磁浮快线themaximumspeed最快速度stretch延伸interval时间间隔ChongqingRailTransit重庆轨道交通LizibaStation李子坝站webcelebritylightrailstation网红轻轨站UsefulSentencesStationClerk(Offeringservices)1.Goodmorning/afternoon/evening!CanIhelpyou?2.YoucantakeMetroLine2,getonthetrainatGuangzhouSouthRailwayStationandgetoffatGuangzhouRailwayStationwhichisatransferstation.ThenyouchangeLine5andgetoffatXicun.Youcan’tmissit.

3.Pleasewaitamomentandletmecheck.

Passenger(Commoninquiries)1.IwantstotakethemetrotoXicun.2.Idon’tknowwhichlineIshouldtake.Canyoutellmehowtogetthere?3.Howlongshouldittakemetogetthere?4.CouldyoutellmethetimeofthelasttrainfromGuangzhouRailwayStationtoXicun?5.Howmanystationsalongtheline?Tip:Practicethesesentencesinpairstoimproveyourcommunicationskillsatthestation.UsefulSentencesStationClerk(Offeringservices)4.Soyou’dbettergettoGuangzhouRailwayStationearlier.5.Thereare3stationsatpresent.6.Oh,no.Youneedn’t.Youjustneedtobuyonetickethere.7.Ofcourse.LizibaStationhappenstobeinthebuilding.Passenger(Commoninquiries)6.Excuseme,IwanttogotoLiziba.Canyoudomeafavor?7.WhichlineshouldItake?AndwhereshouldIgetoff?8.DoIneedtobuyanotherticketatthetransferstation?9.Bytheway,canIseethewebcelebritylightrailstationthatgoesthroughabuilding?.Tip:Practicethesesentencesinpairstoimproveyourcommunicationskillsatthestation.PartDEvaluationAppearance10%BodyLanguage-10%LinguisticCompetence40%Content-15%Expression-15%Fluency-5%Accuracy-5%Knowledge20%RelatedKnowledge-10%ReadytoServe-10%ProblemSolving20%QuicktoRespond-10%QuicktoSolve-10%Teamwork20%Participation-3%Interaction-2%Materials-5%EvaluationFocus:Comprehensiveassessmentcoveringprofessionalconduct,linguisticproficiency,subjectexpertise,practicalproblem-solvingcapabilities,andcollaborativeteamwork.II.CaseDiscussion案例讨论CaseScenario情景模拟DavidwantstotakethemetrotoWuyiSquare.NowheisinHunanNormalUniversity.Buthedoesn’tknowwhatlinesheshouldtake.Sosheneedssomehelp.DiscussionQuestion讨论问题Ifyouwerethestationclerk,howwouldyouhandlethesituation?Pleaseconsiderpossiblesolutions.GroupActivity:Discussinteamsof4for10minutesIII.PracticalTips小贴士路线确认Knowwhichlineanddirectiontotake.准备零钱Preparechange(coins)forticketpurchase.乘车安全Donotleanagainstthedooronthetrain.禁止饮食Donoteatanythingonthetrain.注意换乘Whentransferring,payattentiontosigns.正确出站Whengettingoff,exitatthecorrectexit.IV.Exercises练习TranslatethefollowingChineseintoEnglish1.你可以从3号出口或4号出口出站。2.如果你有很多行李，你可以选择乘坐电梯。3.我需要在换乘站买票吗？4.这条线路有几个站呢？5.需要多长时间可以到达那儿呢？TranslatethefollowingEnglishintoChinese1.Idon’tknowwhichlineIshouldtake.Canyoutellmehowtogetthere?2.YoucantakeMetroLine2,getonthetrainatGuangzhouSouthRailwayStationandgetoffatGuangzhouRailwayStationwhichisatransferstation.ThenyouchangeLine5andgetoffatXicun.Youcan’tmissit.3.Excuseme,IwanttogotoLiziba.Canyoudomeafavor?4.Youneedn’t.Youjustneedtobuyonetickethere.5.LizibaStationhappenstobeinthebuilding.Practicemakesperfect.熟能生巧。Exercises-ChinesetoEnglish

你可以从3号出口或4号出口出站。1.YoucanexitfromExitNo.3orExitNo.4.2.如果你有很多行李，你可以选择乘坐电梯。2.Ifyouhavealotofluggage,youcanchoosetotaketheelevator.3.我需要在换乘站买票吗？3.DoIneedtobuyaticketatthetransferstation?Exercises-ChinesetoEnglish

4.这条线路有几个站呢？4.Howmanystationsaretherealongtheline?5.需要多长时间可以到达那儿呢？5.Howlongdoesittaketogetthere?Exercises-EnglishtoChinese

Idon’tknowwhichlineIshouldtake.Canyoutellmehowtogetthere?1.我不知道该坐哪条线路，你能告诉我怎么去那里吗？2.YoucantakeMetroLine2,getonthetrainatGuangzhouSouthRailwayStationandgetoffatGuangzhouRailwayStationwhichisatransferstation.ThenyouchangeLine5andgetoffatXicun.Youcan’tmissit.2.你可以乘坐地铁2号线，在广州南站上车，到广州火车站下车，这是一个换乘站。然后换乘5号线，在西村下车。你不会错过的。3.Excuseme,IwanttogotoLiziba.Canyoudomeafavor?3.打扰一下，我想去李子坝。你能帮我个忙吗？Exercises-EnglishtoChinese4.Youneedn’t.Youjustneedtobuyonetickethere.4.不需要，你只需要在这里买一张票就可以了。5.LizibaStationhappenstobeinthebuilding.5.李子坝站正好这一栋楼。V.Summary总结LineInquiryServicesLearnedhowtoofferlineinquiryserviceswhenpassengersenterthestation.Rules&RegulationsMustbefamiliarwithrailtransitrulesandregulations.CommunicationSkillsDevelopcommunicationskillsforhelpingpassengerswithvariousinquiries.StationClerkQualitiesMaintaineyecontact,warmsmile,politeness,eloquence,knowledge,professionalism.KeyTakeaway:Professionalismisthefoundation;serviceattitudedeterminespassengersatisfaction.ThankYouTask2TicketService

票务PartIIIUrbanRailTransitService

城市轨道交通服务CONTENTSTrainingObjectives培训目标Leadin导入SampleDialogues情景对话Words&Sentences实用词汇与句型Evaluation评估标准CaseDiscussion案例讨论PracticalTips实用小贴士Exercises练习Summary总结TrainingObjectivesBeabletotellpassengersbuyticketsatsubwaystationinEnglish.BeabletohelppassengersusetheticketsinEnglish.BeabletohelppassengersrefundticketsatsubwaystationinEnglish.Training实训任务PartALead-inWorkingasasubwaystationclerk,doyouknowhowtohelppassengersdealwithallkindsofsituationsaboutticketservice?Writedowndifferentsituationsandcorrespondingsolutions.GroupDiscussionActivity:Pleasediscussingroups.Thinkaboutpossiblescenariosandbrainstormsolutions.PartBSampleDialoguesSample1Mary:Excuseme,wouldyoudomeafavor?It’smyfirsttimetotakethesubwayinGuangzhou.Wouldyoupleasehelpmebuyaticket?

Ticketconductor:Oh,I’mgladto.Therearethreewaystobuyaticket.Firstly,youcanbuyaticketattheticketofficewhereaticketconductorsellstickets.Secondly,aTVMisalsoavailabletoselltickets.Youcanjustpressthebuttonstoselectyourdestinationstationandtheticketnumber,andputmoneyin,thenaticketisissuedautomatically.Thirdly,youcantakethesubwaybyusingamagneticcardwhichisknownasYangchengtong.

Questions:Howmanywaystobuyaticket?Whichwayisthemostcomplicatedtobuyaticket?HowtobuyticketsbyusingtheTVM?Situation:MarytakesthesubwayinGuangzhouforthefirsttimeandshedoesn’tknowhowtobuyaticket.Sheisaskingtheticketconductorforhelp..PartBSampleDialoguesSample1Mary:Oh,I’vegotit.Idon’thaveaYangchengtonganditsoundsalittlebitcomplicatedtousetheticketvendingmachine,soIprefertobuyticketsattheticketoffice.Ticketconductor:OK,wherewouldyouliketogo?Mary:ZhujiangNewTown.Ticketconductor:Howmanyticketsdoyouwanttobuy?Mary:Twotickets,please.Ticketconductor:Eightyuanaltogether,please.Mary:Hereyouare.Ticketconductor:Pleasekeepyourticketsandchange.Mary:Thankyouverymuch.Questions:Howmanywaystobuyaticket?Whichwayisthemostcomplicatedtobuyaticket?HowtobuyticketsbyusingtheTVM?Situation:MarytakesthesubwayinGuangzhouforthefirsttimeandshedoesn’tknowhowtobuyaticket.Sheisaskingtheticketconductorforhelp..PartBSampleDialoguesSusan:Excuseme,wouldyoupleasetellmehowtousetheticket?StationClerk:OK,I’mgladto.Hereistheautomaticgatemachine.Puttheticketinthemagneticarea,you’llhearabeepsound,andthengothroughassoonasthedooropens.Susan:Soundsalittlebitcomplicated.StationClerk:Don’tworry,ifyouneedanyhelp.Callforusatanytime.Oh,onemorething,besuretoputawaytheticketandwe’llcollectitwhenyouarriveatyourdestination.Susan:Thankyouverymuch.StationClerk:It’smypleasure.Haveanicejourney.Sample2Questions:1.Howtousetheticket?2.Canwekeeptheticketbyourselves?Situation:Susandoesn’tknowhowtousetheticket,andsheisaskingthestationclerkforhelp.PartBSampleDialoguesSituation:Sallywantstorefundtheticketattheticketcentre.Sheisaskingtheticketconductorforhelp.Sally:Excuseme,Iboughtawrongstation.SocanIgetarefundforthisticket?StationClerk:

Doesthistickethaveanybrushrecordtoday?Sally:No.Iboughtitrightnow.StationClerk:Accordingtotheregulation,ifthetickethasnobrushrecordonitspurchasedate,theticketcanberefundedbeforetheendofoperationonthatday.Sally:ShouldIpayforanyrefundservicecharge?

StationClerk:No.Thereisnocharge.Hereisyourrefund.Haveanicejourney.Sally:Thankyouverymuch.StationClerk:Youarewelcome.Sample3Questions:Wherecanwegetarefundforaticket?Whatistheregulationofrefundforaticket?Shouldwepayforanyrefundservicecharge?PartCTrainingItemsItemOne:RolePlayWorkinpairsfortheroleplay.Oneactsasapassengerandtheotheractsasaticketconductororstationclerk.ItemTwo:GroupResearchWorkingroups.Divideclassintoseveralgroups.SurftheInternettofindothersituationsaboutticketservice.Theneachgroupshouldselectonepairtopresenttheirtopicwithadialoguetotheclass.LearningObjectives:Consolidatevocabularyandsentencestructuresthroughpracticalapplicationandcreativethinking.UsefulWordsandExpressionsticketoffice

售票处ticketconductor

票务员destinationstation

目的站automatically

自动地magneticcard

磁卡complicated

复杂的ticketvendingmachine自动售票机automaticgatemachine

自动检票机refundaticket

退票brushrecord

刷闸记录regulation

规定servicecharge

手续费UsefulSentencesStationClerk(Offeringservices)1.Youcanjustpressthebuttonstoselectyourdestinationstationandtheticketnumber,andputmoneyin,thenaticketisissuedautomatically.2.Wherewouldyouliketogo?

3.Howmanyticketsdoyouwanttobuy?

4.Pleasekeepyourticketsandchange.

Passenger(Commoninquiries)1.Excuseme,wouldyoudomeafavor?2.Excuseme,wouldyoupleasetellmehowtousetheticket?3.Soundsalittlebitcomplicated.4.CanIgetarefundforthisticket?5.ShouldIpayforanyrefundservicecharge?

Tip:Practicethesesentencesinpairstoimproveyourcommunicationskillsatthestation.UsefulSentencesStationClerk(Offeringservices)5.Puttheticketinthemagneticarea,you’llhearabeepsound,andthengothroughassoonasthedooropens.6.Accordingtotheregulation,ifthetickethasnobrushrecordonitspurchasedate,theticketcanberefundedbeforetheendofoperationonthatday.Passenger(Commoninquiries)1.Excuseme,wouldyoudomeafavor?2.Excuseme,wouldyoupleasetellmehowtousetheticket?3.Soundsalittlebitcomplicated.4.CanIgetarefundforthisticket?5.ShouldIpayforanyrefundservicecharge?

Tip:Practicethesesentencesinpairstoimproveyourcommunicationskillsatthestation.PartDEvaluationAppearance10%BodyLanguage-10%LinguisticCompetence40%Content-15%Expression-15%Fluency-5%Accuracy-5%Knowledge20%RelatedKnowledge-10%ReadytoServe-10%ProblemSolving20%QuicktoRespond-10%QuicktoSolve-10%Teamwork20%Participation-3%Interaction-2%Materials-5%EvaluationFocus:Comprehensiveassessmentcoveringprofessionalconduct,linguisticproficiency,subjectexpertise,practicalproblem-solvingcapabilities,andcollaborativeteamwork.II.CaseDiscussion案例讨论CaseScenario情景模拟DavidwantstotakesubwaytoWuyiSquare.Hedoesn’tknowhowtobuyasubwayticket.Supposeyouaretheticketconductor,youwilltellhimwherehecanbuytheticketandhelphertousetheTVM.DiscussionQuestion讨论问题Ifyouwerethestationclerk,howwouldyouhandlethesituation?Pleaseconsiderpossiblesolutions.GroupActivity:Discussinteamsof4for10minutesIII.PracticalTips小贴士ICCardBasicsICcardscanbepurchasedattheTicketCentre.UsinganICcardisnotonlyconvenientbutalsoofferssignificantdiscountsonyourtrips.DiscountRegulationAfterspending100yuaninamonth:20%OFFAfterspending150yuaninamonth:50%OFFSpecialConcessionsLocalStudentsHalfpricewithvalidstudentcardSeniors(60-64yearsold)50%discountontravelSeniors(65+)&DisabledFreetravelprivilegesIV.Exercises练习TranslatethefollowingChineseintoEnglish您可以使用磁卡来购买地铁票。使用自动售票机听起来有点复杂。您要注意收好车票，因为到达目的站时我们要回收车票。请问可以退票吗？若票购买当日无刷闸记录，则在当天运营结束前可进行退票。TranslatethefollowingEnglishintoChinese1.It’smyfirsttimetotakethesubwayinGuangzhou.2.Pleasekeepyourticketsandchange.3.Hereistheautomaticgatemachine.4.ShouldIpayforanyrefundservicecharge?5.Doesthistickethaveanybrushrecordtoday?Practicemakesperfect.熟能生巧。Exercises-ChinesetoEnglish

您可以使用磁卡来购买地铁票。1.Youcanusethemagneticcardtobuyasubwayticket.2.使用自动售票机听起来有点复杂。2.ItsoundsalittlebitcomplicatedtousetheTVM.3.您要注意收好车票，因为到达目的站时我们要回收车票。3.Besuretoputawaytheticketandwe’llcollectitwhenyouarriveatyourdestination.Exercises-ChinesetoEnglish

4.请问可以退票吗？4.Excuseme,canIgetarefundfortheticket?5.若票购买当日无刷闸记录，则在当天运营结束前可进行退票。5.Ifthetickethasnobrushrecordonitspurchasedate,theticketcanberefundedbeforetheendofoperationonthatday.Exercises-EnglishtoChinese1.It’smyfirsttimetotakethesubwayinGuangzhou.1.这是我第一次在广州乘坐地铁。2.Pleasekeepyourticketsandchange.2.请保管好您的车票和找的零钱。3.Hereistheautomaticgatemachine.3.这是自动检票机。Exercises-EnglishtoChinese4.ShouldIpayforanyrefundservicecharge?4.我需要支付退票手续费吗？5.Doesthistickethaveanybrushrecordtoday?5.这张票今天有刷闸记录吗？V.Summary总结ServiceBasics服务基础Learnedhowtoofferticketservicestopassengersatsubwaystation.OperationalKnowledge业务知识Mustbefamiliarwithdifferentwaysofbuyingtickets,automaticticketingprocedures,refundregulations,andticketusage.Language&Skills语言与技巧MasterEnglishexpressionsanddevelopcommunicationskillsforhandlingticketservicesituations.ThankYouTask3SecurityCheckandBoarding安检与乘车PartIIIUrbanRailTransitService

城市轨道交通服务CONTENTSTrainingObjectives培训目标Leadin导入SampleDialogues情景对话Words&Sentences实用词汇与句型Evaluation评估标准CaseDiscussion案例讨论PracticalTips实用小贴士Exercises练习Summary总结TrainingObjectivesBeabletopersuadepassengerstoacceptthesecuritycheckatametrostationinEnglish.BeabletohandletheproblemsofpassengerswhoarenotallowedtopassthroughthesecuritycheckinEnglish.BeabletoinstructpassengerstotakethemetroinEnglish.Training实训任务PartALead-inWorkingasametroclerk,doyouknowhowtopersuadepassengerstoacceptthesecuritycheckatametrostation?Howtoinstructpassengerstotakethemetro?Writedownthesecuritycheckandboardingproceduresofmetro.GroupDiscussionActivity:Pleasediscussingroups.Thinkaboutpossiblescenariosandbrainstormsolutions.PartBSampleDialoguesSample1MetroClerk:Goodmorning,sir.Wouldyoupleaseputyourbagonthebelttogothroughthesecuritycheck?Jack:Isitnecessary?There’snothingdangerousinmybag.MetroClerk:ButSir,it’saregulationforeachpassengertogothroughthesecuritycheck.Andit’stoensuresafetyforallthepassengers.Jack:Oh,butI’minahurry.Andnowtherearesomanypeoplequeuingup.It’sawasteoftime.MetroClerk:I’msorry,sir.Itwillonlytakeyouaminuteortwotodoit.PleaseputyourbagonthebeltthroughtheX-rayscanner.Jack:OK.MetroClerk:Thankyouforyourcooperation.Questions:1.WhenJackenteredthemetrostation,whatproblemdidheencounter?2.Supposeyouarethemetroclerk,howdoyouhelpJacksolvetheproblem?3.Whatdoesametroclerkpayattentiontowhenhe/shepersuadepassengeracceptthesecuritycheck?Situation:AmetroclerkispersuadingJacktogothroughthesecuritycheck.acceptthesecuritycheck.

PartBSampleDialoguesMetroClerk:Excuseme,madam.Securitycheck,please.Daisy:OK.MetroClerk:Madam,pleasewaitaminute.Wouldyoupleaseopenyourhandbag?I’mafraidthere’ssomethingsuspiciousinit.Daisy:Oh,that’simpossible.MetroClerk:Wesuspectthatthereissomethinginflammableorexplosiveinyourhandbag.Daisy:Oh,doyoumeanthisbottleofdryshampoo?MetroClerk:Yes,Iamsorrytotellyouthatit’sforbiddenonthemetro.Sample2Questions:1.WhenAllenenteredthestation,whatproblemdidheencounter?2.Supposeyouarethemetroclerk,howdoyouhelpAllensolvetheproblem?3.Whatdoesametroclerkpayattentiontowhenhe/sheinstructpassengertakethemetro?Situation:Daisyisnotallowedtopassthroughthesecuritycheckbecauseofabottleofdryshampoo.PartBSampleDialoguesDaisy:I’msorry.Ididn’tknowthatbefore.So,whatkindofthingscan’tbetakenonthemetro?MetroClerk:Anykindofweapons,aggressivetools,ammunitionsandinflammable,explosive,radioactive,poisonous,corrosiveitemscan’tbetakenonthemetro.Daisy:So,whatamIsupposedtodonow?MetroClerk:Now,youcaneitherleavethedryshampoowithusortakeothermeansoftransportation.Daisy:Oh,Isee.I’llaskmyroommatetopickmeup.MetroClerk:Thanksforyourcooperation.Sample2Questions:1.WhenAllenenteredthestation,whatproblemdidheencounter?2.Supposeyouarethemetroclerk,howdoyouhelpAllensolvetheproblem?3.Whatdoesametroclerkpayattentiontowhenhe/sheinstructpassengertakethemetro?Situation:Daisyisnotallowedtopassthroughthesecuritycheckbecauseofabottleofdryshampoo.PartBSampleDialoguesSituation:Sallywantstorefundtheticketattheticketcentre.Sheisaskingtheticketconductorforhelp.Allen:Excuseme.IsthistherightplatformforWenchanggeStation?MetroClerk:Sorry,sir.ThisistheplatformofLine2.TheplatformofWenchanggeStationisontheupperlevel.Allen:HowcanIgettothatplatform?MetroClerk:Pleasetaketheescalatorupstairsandturnright.YoucantransfertoLine1.Asyouhavealargesuitcase,youcantaketheaccessibleelevator.Thencheckthemetromaptoconfirmyourdirection.Allen:OK.Thankyou.MetroClerk:Mypleasure.Sample3Questions:1.WhenAllenenteredthestation,whatproble