《轨道交通英语口语实训教程》课件 3-4 Emergency Handling Service 应急服务、3-5 Subway Announcement 地铁广播

Task4EmergencyHandlingService应急服务PartIIIUrbanRailTransitService

城市轨道交通服务CONTENTSTrainingObjectives培训目标Leadin导入SampleDialogues情景对话Words&Sentences实用词汇与句型Evaluation评估标准CaseDiscussion案例讨论PracticalTips实用小贴士Exercises练习Summary总结TrainingObjectivesBeabletoorganizeanddirectpassengerstoevacuatewhenafireoccursinthetraininEnglish.BeabletoservepassengerswhenablackoutoccursinthetraininEnglish.BeabletohelppassengerswhentheirbelongingsarelostorfallintothetrackbyaccidentinEnglish.Beabletoinstructpassengerstochangetoothertransportationwhenthereisasignalfailureofthetrain.Training实训任务PartALead-inWorkingasametroclerk,doyouknowhowtohelppassengersdealwithvariousofemergenciesatthemetrostationoronthetrain?Writedowntheemergenciesthatmayhappenandcorrespondingsolutions.GroupDiscussionActivity:Pleasediscussingroups.Thinkaboutpossiblescenariosandbrainstormsolutions.PartBSampleDialoguesSample1Lily:Excuseme,what’sthematter?Whyistheresomuchsmoke?MetroClerk:Thereisafireoverthere.Lily:Oh,goodheavens!Whatshallwedonow?MetroClerk:Don’trush.Thefireisundercontrol.Justfollowtheinstructionsofthemetroclerk,please.Lily:OK.Buthowcanwegetoutofthestation?MetroClerk:Pleasemovetothemiddleoftheplatformandgetoutofthestationaccordingtotheevacuationsigns.Lily:Isee.Thankyou.MetroClerk:Takeiteasy.Youarewelcome.Questions:1.Whyistheresomuchsmoke?2.Whatshouldthepassengerdowhenthereisafireaccordingtothedialogue.3.Supposeyouarethemetroclerk,howdoyouhelpLilysolvetheproblem?Situation:Themetroclerkisdirectingthepassengerstoevacuatebecausethereissmokepouringoutinthetrain.PartBSampleDialoguesSusan:Excuseme,whathappened?Allthelightsareout.MetroClerk:Keepcalm,please.IamcallingtheEmergencyCenter.Susan:Whatshallwedonow?(Afterawhile,thedoorsofthetrainopen.Thenthebroadcastingbegins:“Attention,please.There’sanemergencyonthetrain.Pleasegetoffthetraininorder.”)MetroClerk:Attention,please.Thereisapowerfailure.Pleasegetoffthetrainandfollowtheinstructionsoftheclerk.Susan:WillIbewaitingforalongtimeforthenexttrain?MetroClerk:Iamnotsure.Youcanalsochangetoabus.Sorryfortheinconveniencecausedbythis.Susan:ButIamafraidI’llbelateinthatcase.MetroClerk:Don’tworry,youcangetaletterofapologyattheservicecenter.Susan:OK.Sample2Questions:1.WhenSusanwasonthetrain,whatproblemdidsheencounter?2.Supposeyouarethemetroclerk,howdoyouhelpSusansolvetheproblem?3.Howcanthemetroclerkhelppassengerswhenthereisapowerfailure?Situation:Themetroclerkishelpingpassengersinthetrainwhenablackoutoccurs.PartBSampleDialoguesSituation:Kelly’scellphonefellintothetrackbyaccident.Sheisaskingthemetroclerkforhelp.Kelly:Excuseme,canyouhelpme?Mycellphonefellintothetrack.Itisanewone.Canyougetit?MetroClerk:Don’tworry,canyoutellmewhereitfellinto?Kelly:Aroundhere.MetroClerk:OK.Ihaveseenit,butwecan’tpickitupforyounow.Itisverydangerous.Kelly:Butit’sveryimportantforme.WhatcanIdo?MetroClerk:Don’tworry.Wecanpickitupwhenthemetroisidle.Kelly:Whenwillthemetrobeidle?MetroClerk:Thelasttrainleavesthestationat23:53.Kelly:OK.Thisisthereceptiontelephonenumberofmyhotel;pleasetransfertoRoom8302.MetroClerk:OK,wewillkeepitandcontactyouassoonaspossible.Kelly:Thankyou.MetroClerk:Youarewelcome.Sample3Questions:1.WhathappenedtoKellyontheplatform?2.Supposeyouarethemetroclerk,howdoyouhelpKellysolvetheproblem?3.Howcanthemetroclerkhelppassengerstogetbackthelostpropertiesonthetrack?PartCTrainingItemsItemOne:RolePlayWorkinpairsfortheroleplay.Oneactsasapassengerandtheotherasastationclerk.ItemTwo:GroupResearchWorkingroups.Divideclassintoseveralgroups.SurftheInternettofindinformationaboutotheremergencysituationmayoccuronthesubway.Theneachgroupshouldselectonepairtopresenttheirtopicwithadialoguetotheclass.LearningObjectives:Consolidatevocabularyandsentencestructuresthroughpracticalapplicationandcreativethinking.UsefulWordsandExpressions基础词汇BasicVocabularysquat蹲；蹲坐announcement

公告；通告interchange

交换emergencybutton

紧急按钮emergencystopbutton

紧急停车按钮trainwreck

火车事故traincrash/collision

列车相撞事故rear-endcollision

追尾应急与救援Emergency&Rescuederailment

火车脱轨emergencybrake

紧急刹车automaticblocksystem

自动闭塞系统rescueworker

救援人员rescueeffort

救援工作resume

恢复运营stationhall

车站大厅deathtoll

死亡人数UsefulSentencesStationClerk(Offeringservices)1.Wearenowclosingthestationforyoursafety.Thankyouforyourcooperation.2.Don’tleanagainstthedoor.3.Becareful!It’sdangerous.4.Allpassengers,pleasebecarefulandstayback..5.Pleasestandbehindtheyellowsafetylinewhilewaitingforthetrain.6.Pleasefollowthedirectionsofstationclerksandleavethestationinorder.7.ThisisanannouncementofLine2.We’resorrytotellyouthatthetraintoGuangdaisoutofservicenow.Passenger(Commoninquiries)1.Excuseme,what’sthematter?2.Excuseme,whathappened?3.Whatshallwedonow?4.Excuseme,canyouhelpme?5.Buthowcanwegetoutofthestation?6.CanIgetarefundformyticket?PartDEvaluationAppearance10%BodyLanguage-10%LinguisticCompetence40%Content-15%Expression-15%Fluency-5%Accuracy-5%Knowledge20%RelatedKnowledge-10%ReadytoServe-10%ProblemSolving20%QuicktoRespond-10%QuicktoSolve-10%Teamwork20%Participation-3%Interaction-2%Materials-5%EvaluationFocus:Comprehensiveassessmentcoveringprofessionalconduct,linguisticproficiency,subjectexpertise,practicalproblem-solvingcapabilities,andcollaborativeteamwork.II.CaseDiscussion案例讨论CaseScenario情景模拟Jacklefthissuitcaseonthetrain,andthetrainhasleftforonehour.DiscussionQuestion讨论问题Ifyouwerethemetroclerk,howwouldyouhandlethesituation?GroupActivity:Discussinteamsof4for10minutesIII.PracticalTips小贴士EmergencyReportingNotifytheclerkimmediately.UsetheintercomintheDesignatedWaitingArea(DWA).EscalatorStopIfsomeonefallsoriscaught,pushtheredbuttonatthetoporbottomtostopit.TrackPowerCutUsetheEmergencyPowerCutCabinet(bluelight)ifsomeonefallsontotracksoriscaught.IV.Exercises练习TranslatethefollowingChineseintoEnglish我与家人走散了，能帮我找到他们吗？我的护照丢了，能帮我找找吗？我们可以帮您报警。我的行李箱太沉了，可以帮忙提一下吗？请问我可以在这里充电吗？Practicemakesperfect.熟能生巧。Exercises-ChinesetoEnglish

我与家人走散了，能帮我找到他们吗？1.Igotseparatedfrommyfamily,canyouhelpmefindthem?2.我的护照丢了，能帮我找找吗？2.Ilostmypassport,canyouhelpmefindit?3.我们可以帮您报警。3.Wecanhelpyoucallthepolice.Exercises-ChinesetoEnglish

4.我的行李箱太沉了，可以帮忙提一下吗？4.Mysuitcaseistooheavy,canyouhelpmecarryit?5.请问我可以在这里充电吗？5.Excuseme,canIchargemyphonehere?FinishthefollowingserviceexpressionsaccordingtotheChinesegiveninthebrackets.1.C:Excuseme.Pleasedon’ttouchthe______________________(紧急停车按钮)incaseofunexpectedstopaccidentofthetrain.P:Oh,Isee.2.P:Excuseme,myticketisleftinthe______________(检票机).IsitOKifIhavenoticket?C:Iamsorry,sir.Iamafraidyouhavetobuyanotherone,becauseyoucouldnotgetoutofthestationwithoutaticket.3.P:Excuseme.Ithink___________________(我的车票和钱包)mighthavebeentakenbythepersonbehindme.Couldyoupleasehelpmefindhim?C:Sir,I’ll_______________________(广播通知)foryou.I’llinformyouassoonasthereisanyinformation.emergencystopbuttonticketgatemyticketandwalletmakeanannouncementFinishthefollowingserviceexpressionsaccordingtotheChinesegiveninthebrackets.4.P:Couldyouhelpme?My___________(双肩包)isleftonthetrain.C:Don’tworry.I’llhelpyoufindit.5.P:Whatisthematter?C:Thereisa_____(着火了);pleasegetoffthetrainfollowingtheinstructions.6.P:Excuseme,whathappened?Therearesomanypeoplehere,butthereisnotraininsight.C:Iamsorry.Allthetrainsarestoppedbythe_____________(信号故障).backpackfiresignalfailureV.Summary总结EmergencyResponseSkillsLearnedhowtoofferhelpwhenthereareemergenciesatthesubwaystationoronthetrain.EmergencySolutionsMasteryMustbefamiliarwiththesolutiontoallkindsofemergencies.ThankYouTask5SubwayAnnouncement地铁广播PartIII

UnbanRailTransitService

城市轨道交通服务CONTENTSTrainingObjectives培训目标Leadin导入SampleDialogues情景对话Words&Sentences实用词汇与句型Evaluation评估标准CaseDiscussion案例讨论PracticalTips实用小贴士Exercises练习Summary总结TrainingObjectives1.BeabletobroadcastannouncementsoftipsforpassengersinEnglish.2.BeabletobroadcastannouncementsoflasttrainserviceinEnglish.3.BeabletobroadcastannouncementsofwarmpromptinEnglish.4.BeabletobroadcastannouncementsofirregulartrainserviceinEnglish.TrainingObjectives5.BeabletobroadcastannouncementsofmalfunctionofsubwayequipmentinEnglish.6.BeabletobroadcastannouncementsofsuspendedserviceinEnglish.7.BeabletobroadcastannouncementsofemergencyinEnglish.8.BeabletobroadcastannouncementsofevacuatingthepassengersfromthetraininEnglish.Training实训任务PartALead-inBeforeasubwayarrivesordeparts,announcementsaremadetonotifypassengerswhoisreadytoboardthetrain.Ifyouarethebroadcaster,canyoubroadcastallkindsofannouncementstoinformpassengersofdifferentinformation?Takeatrytocomposeasubwaystationannouncement,andmodifyitafteryoufulfilthistrainingtask.Action:Ifyouarethebroadcaster,canyoubroadcastallkindsofannouncementstoinformpassengersofdifferentinformation?PartBSample1:

AutomaticStationBroadcast车站自动播报

1.Attention,pleasegivewaytoalightingpassengersbeforeboarding.Thankyou!2.Foryoursafety,pleasewaitbehindthesafetyline!3.Ladiesandgentlemen.ThestationannouncestheboardingofExpress47forGuangzhou.WillpassengersforthistrainpleasegotoBoardingGate6.Thankyou.4.Pleasemindthegapbetweenthetrainandtheplatform.5.ThetrainarrivingattheplatformforGuangdadirectionwillnotcarrypassengers.Pleasewaitfornexttrain.6.ThetrainarrivingattheplatformforGuangdadirectionwillnotstophere.PartBSample1:

AutomaticStationBroadcast车站自动播报

7.Thedoorisclosing,pleasestandbackfromtheplatformscreendoors.8.Dearpassengers,attentionplease.ThetraintoGuangdadirectionisarriving,pleasewatchoutandqueueup.Whenthedooropens,watchoutthesteps,andletalightingpassengersgetofffirst.Topreventpinching,pleasedon’ttouchthescreendoors.9.Attentionplease！Thistrainisverycrowded,pleasewaitforthenexttrainwhichwillbearrivingin2minutes.Thankyou!10.Dearpassengers,attentionplease.ThisisthelasttraintoGuangdastation.PartBSample2:

TipsforPassengers乘客提示1.Foryoursafety,pleasestandbackfromplatformscreendoors.Thankyou!2.Pleasewaitinlineaccordingtothesignonthefloorwhilealightingpassengersexitfromthetrain.Thankyou!3.PassengersforGuangdastationpleasemovealongtheplatformtothefrontofthetrainforeasierboarding.Thankyou.4.Yourattentionplease!Inflammable,explosiveorpoisonousitemsarestrictlyprohibitedtobringintothestation.Thankyouforyourcooperation.5.Duetothestationbeingcrowed,pleasetakecareofyourchildrenandbelongs.Thankyouforyourcooperation.PartBSample2:

TipsforPassengers乘客提示6.Foryoursafety,,PleasestandfirmandholdthehandrailwhentakingtheescalatorPleasedonotrunorwalkinwrongdirection.Thankyouforyourcooperation.7.Forsafetyreasons,pleaseusetheliftifyouhavebaggageorbulkyitems.Thankyouforyourcooperation.8.Duetothelargenumberofpassengersgettingintothestation,pleasehaveyourticketreadybeforeyoureachtheentrancegate,standinlineandwaitpatiently.Thankyouforyourcooperation.9.Dearpassengers,attention,please.Duetoatrainfault,thetrainservicehasbeensuspended.Therecoveryworkisinprocess.Wearesorryfortheinconveniencecaused.10.Dearpassengers,attention,please.Thereisanemergencyinthestation.Pleasefollowtheinstructionsgivenbytheclerkandevacuateviathenearestexit.Thankyou.PartBSample3:

LastTrainService末班车通知1.Yourattention,please!ThelasttrainforGuangdadepartsat23:15.Pleaseboardimmediately.2.Yourattention,please!ThisisthelasttrainforGuangda.Pleaseboardimmediately.3.Yourattention,please!ThelasttrainforGuangdahasdeparted.4.Yourattention,please!Trainservicefortodayhasstopped.Thestationisclosing.Pleaseleavethestationassoonaspossible.Thankyou.PartBSample4:

WarmPrompt温馨提示1.WelcometotakeMetroLine3.Wehopeyouhaveapleasantjourney.2.ThankyoufortakingMetroLine6.3.BeijingSubwaywishesyouahappyMid-AutumnFestival.4.Dearpassengers,formaintainingahealthyandcleanenvironment,pleasedonotsmokeorlitteratstationorintrain,andpleaseofferseatstothepassengerswhoneedindeed.Thankyouforyourcooperation.5.Pleasepreparetogetoffifyouneedtotransfer.6.LadiesandGentlemen,attention,please!Thenextstationistheterminal—Guangdastation.Getpreparedtogetoffthetrain,please.Thankyoufortakingthetrainandwehopetoseeyouagain.Thankyou.PartBSample5:

IrregularTrainService误点列车通知1.Yourattention,please!Therewillbeashortdelayofthistrain.Pleaseacceptourapologies.2.Yourattention,please!ThetrainforShangshuangtangwillnotstopatZhongxinSquareStation.Pleaseacceptourapologies.3.Yourattention,please!ThetrainforShangshuangtangwillstopserviceatZhongxinSquareStationbecauseofthetrackfailure.PleasegetoffthetrainatZhongxinSquareStationandfollowtheguidancefromthestationclerkforthenexttrain.Weapologizeforanyinconveniencethatmightcause.4.Yourattention,please!Therewillbeadelayof3minutesbecauseofthesignalfailureatHuangxingSquareStation.Weapologizeforanyinconveniencethatmightcause.5.Yourattention,please!Therewillbeadelaybeforethedoorsopen.Pleasestandbackfromtheplatformscreendoors.Thankyou!PartBSample6:

MalfunctionofSubwayEquipment地铁设备故障1.Yourattention,please!Pleasefollowtheclerks’guidancetoenterastheentrancegatesarenotworking.Weapologizeforanyinconveniencethatmightcause.2.Yourattention,please!PleasebuyticketsattheCustomerServiceCenterastheticketvendingmachinesarenotworking.Weapologizeforanyinconveniencethatmightcause.3.Yourattention,please!PleaseaddvalueattheCustomerServiceCenterasthevalueaddingmachinesarenotworking.Weapologizeforanyinconveniencethatmightcause.4.Yourattention,please!Someescalatorsarenotinusebecauseofaproblemwiththepowersupply.Pleaseusethemasstaircases.Weapologizeforanyinconveniencethatmightcause.5.Yourattention,please!Stationlightingisunderemergencyrepairbuttrainsarestillrunning.Pleasecontacttheclerkifyouneedanyassistance.Weapologizeforanyinconveniencethatmightcause.PartBSample7:

SuspendedService暂停服务1.Yourattention,please!Trainserviceissuspendedbecauseofthepowerfailure.Weapologizeforanyinconveniencethatmightcause.2.Yourattention,please!TrainserviceonLine2isdisruptedbecauseofthebadweather.Pleasechangetotakeothertransportation.Fareswillnotbedeductedwhenyouexit.Weapologizeforanyinconveniencethatmightcause.3.Yourattention,please!ThetrainforGuangdaissuspendedbecauseofthepassengerserviceaffairsontheplatform.Weapologizeforanyinconveniencethatmightcause.4.Yourattention,please!Thereisatechnicalfaultonthetrainwhichwillbecorrectedinabout3minutes.Wewillgiveyoufurtherinformationassoonaspossible.Weapologizeforanyinconveniencethatmightcause.PartBSample8:

EmergencyBroadcast紧急播报1.Yourattention,please!Thereisanemergency.Pleaseleavethestationimmediately.2.Yourattention,please!Thestationwillbeclosedbecauseofthepowerfailure.Pleaseleaveimmediately.Thankyouforyourcooperation.3.Yourattention,please!Thereisafirebreakingoutatthestation.Pleasefollowtheclerks’guidanceandleavethestationimmediately.Remaincalm;don’trun.4.Yourattention,please!Pleasefollowtheclerks’guidancetoenterastheequipmentisnotworking.Weapologizeforanyinconveniencethatmightcause.PartBSample9:

ArrangementofPassengersFlow安排乘客疏散1.Yourattention,please!CrowdManagementPlansarenowinoperation.Pleasedonotstayinsidethestation,andfollowthedirectionstoexit.Thankyou!2.Yourattention,please!CrowdManagementPlansarenowinoperationandsomeentrancegatesaretemporarilyshutdown.Pleaseenterthestationinorder.Weapologizeforanyinconveniencethatmightcause.3.Yourattention,please!CrowdManagementPlansarenowinoperationbecauseofthetrainfailureonLine3.Someentrancegatesaretemporarilyshutdown.Passengerswhoareinahurryareadvisedtouseothertransportation.Weapologizeforanyinconveniencethatmightcause.4.Yourattention,please!ExitCisclosedbecauseofthebadweather.Pleasetakeotherexits.5.Yourattention,please!ThetrainonLine13isdelayedbecauseofthebadweather.Pleasebepatient!Passengerswhoareinahurryareadvisedtouseothertransportation.Weapologizeforanyinconveniencethatmightcause.PartCTrainingItemsItemOne:RolePlayWorkinpairsfortheroleplay.Oneactsasabroadcasterandtheotheronewritedowntheannouncementhe/sheannounces.ItemTwo:GroupResearchWorkingroups.Divideclassintoseveralgroups.SurftheInternettofindwhatothersubwayannouncementsmaybeheardatasubwaystation.TheneachgroupshouldselectonestudenttopresenttheirannouncementinEnglish.LearningObjectives:Consolidatevocabularyandsentencestructuresthroughpracticalapplicationandcreativethinking.UsefulWordsandExpressionsscreendoor安全门queuev.排队；排队等候

itemn.物品bulkya.体积大的faultn.故障suspendv.延缓；暂停

inprocess在进行中

valueaddingmachine充值机

deductv.扣除crowdmanagement客流控制inoperation正在运行shutdown关闭PartDEvaluationAppearance10%BodyLanguage-10%LinguisticCompetence40%Content-15%Expression-15%Fl