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CONSUMER&
BRANDBrandKPIs
for
laundry
detergent:
Rinin
IndiaConsumer
Insights
reportDecember2024Discover
your
Brand
KPI
scores.
Benchmark
against
competitors
and
measureyour
brand’s
marketimpactIntroduction:
studydetailsThe
reportMethodologyThisreport
hasbeen
created
usingthe
datafromStatista’sConsumer
InsightsBrand
KPIs.Thereportprovides
you
with
key
consumer
insightsandbenchmarks
forabrand’sperformance
againsttheindustryoverall
and
theircompetitors.Design:OnlineSurveyDuration:
approx.
15
minutesLanguage:official
language(s)
ofeach
country
withAmerican
Englishoffered
asanalternativeRegions:Brazil,Germany,
India,
Mexico,
U.S.
and
UKNumberofrespondents:approx.
1250Ourdataallows
you
tomeasure
each
brand’spositioninthe
market
bycreating
aprofile
usingStatista’s5key
performance
indicators.
Which
are:
awareness,popularity,usage,loyalty,and
media
buzz.Sample:
Internet
users,
aged18
-64,
quotasset
ongender
and
ageThisreport
is
basedon
Rin’sperformance
inthelaundrydetergent
market.Fieldwork:July2024Ifyou
would
liketofind
out
more
abouttheConsumerInsightsatStatista
or
theBrandProfiler,
please
clickthe
linkbelow.2Notes:Sources:
Statista
Consumer
Insights
Global,
asofDecember202473%
of
Rin
users
display
loyalty
towards
the
brandIntroduction:
key
insightsWhodoesthebrandappeal
to?How
doesthebrandperform
inthemarket?•Rin’sbrandingresonates
withMillennials
similarly
to•Rinranksfifth
inawareness
withinthelaundryother
brandsinthe
industrydetergent
market•Ringenerally
appealsto
men
more
than
women•Thepopularity
ratingof
Rinis
54%•Rinranksfourthinusage•Among
Rinenthusiasts,31%
fallunderthehigh-income
category•Interms
of
loyalty,Rin
isseventh
inIndia•Rinhasascore
of
45%
formedia
buzz•Consumers
want
theirlaundrydetergent
brandstohavehonesty
/trustworthiness,
authenticity,andreliability3Sources:
Statista
Consumer
Insights
Global,
asofDecember2024CHAPTER
01Brand
profileInthissection,
we
show
the
demographics
and
attitudesof
consumers
who
saytheylikethisbrandversus
the
share
ofindustryusers.
Thechapteraimsto
bringclarity
tocompanies
who
want
to
know
whotheirbrandingiscurrently
appealingtoand
what
theythinkaboutthe
industry.4Awareness
is
the
highest
scoring
KPI
for
Rin
at
94%Brand
profile:
snapshotBrand
performance
of
RininIndia94%73%54%45%45%AwarenessPopularityUsageLoyaltyBuzz5Notes:Laundry
detergent‘awareness’,‘popularity’,
‘usage’,‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:n=1,249,
all
respondents
(awareness),n=1,179,
respondents
who
know
the
individual
brand
(popularity),
n=1,179,
respondentswho
know
the
individual
brand
(usage),
n=531,
respondents
who
have
used
the
individual
brand
(loyalty),
n=1,179,
respondentswho
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Rin’s
branding
resonates
with
Millennials
similarly
to
other
brands
in
the
industryBrand
profile:
consumer
demographics
(1/3)Measuring
attitudesand
opinions
among
generationshelpsidentifyyourtarget
audience
foryournextcampaigns.Share
ofgenerations47%46%42%41%Withthatinmind,when
looking
atthe
shareofconsumers
who
likeRin
bygeneration
versus
theshareof
industryusers
ingeneral,
we
cansee
thatRin
islikedby0%
of
Babyboomers
and
12%
of
Gen
Xers,whereasthe
total
shareof
industryusers
is0%
and
13%,respectively.ForMillennials
andGen
Z,
42%
and
46%
feel
positivelytowards
Rin,versus
41%
and
47%.
Socurrently,
forRin,Millennials
connect
most
withtheirbrandcompared
tothe
overall
industryuser.13%12%0%
0%Gen
ZMillennialsGen
XBaby
BoomerBrand
enthusiastIndustryuser6Notes:“How
oldareyou?”;Single
Pick;“When
it
comestolaundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=633,
Rin
enthusiast,
n=1,232,
laundry
detergentusersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Rin
generally
appeals
to
men
more
than
womenBrand
profile:
consumer
demographics
(2/3)GenderTheGender
splitbetween
brandenthusiastsof
Rin
shows
thatwomenareless
likely
to
haveanaffinity
with
thebrandcompared
tomen.LGBTQIA+statusUnderstanding
and
respecting
thediverse
needsandidentitiesofconsumers
is
becoming
more
and
moreimportant,notjustfrom
asensitivitypointof
view,
but
also
fromrecognizingpotential
businessopportunities
thatcome
withinclusivity
and
diversity.
Andcurrently,
Rinhasasimilar
proportionof
LGBTQIA+consumers
whencompared
to
theindustryusers
ingeneral.13%15%80%39%61%41%59%61%
ofmen
likeRin
compared
to39%
ofwomen,
whereas
forthe
overall
industry,59%
ofmen
uselaundrydetergentcompared
to
41%
of
women.82%13%
ofRin
enthusiastsconsiderthemselves
to
bepartof
the
LGBTQIA+community
compared
to15%
amongindustryusers
overall.Brand
enthusiastFemaleIndustryuserMaleBrand
enthusiastIndustryuserNot
givenYesNo7Notes:“What
is
yourgender?”;Single
Pick;“Doyouconsider
yourself
partofthe
LGBTQ+community?”;
Single
Pick;
“When
it
comes
to
laundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=633,
Rinenthusiast,
n=1,232,
laundry
detergent
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Among
Rin
enthusiasts,
31%
fall
under
the
high-income
categoryBrand
profile:
consumer
demographics
(3/3)HouseholdincomeThegraphillustratestheannualhousehold
income
distribution
amongenthusiastsof
thebrand
anduserswithin
the
industry.HouseholdtypeThechartshows
thehousehold
type,takinginto
account
factorssuchashousehold
size,
familystructure,
andthe
number
ofchildren.4%5%Single31%31%37%32%6%6%CoupleSingleparentNuclear31%
ofRin
enthusiastsarefrom
high-income
households.Rin’sbrandisgenerally
enjoyed
more
byconsumers
who
arepartof
amulti-generational
household,
30%
of
Rinenthusiastshavethiscurrent
livingsituation.4%5%38%22%23%Multi-generational30%26%32%33%31%ExtendedOther2%2%Brand
enthusiastIndustryuserLowHighMediumBrand
enthusiastIndustryuser8Notes:Recode
based
on’’Monthly/annual
household
income
(local
currency)’’;Single
Pick;Typology
basedon
’’household
size’’,
’’household
constellation’’
and
’’children
under
the
ageof14
in
household’’;
Single
Pick;“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=633,
Rin
enthusiast,
n=1,232,
laundry
detergent
usersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Consumers
want
their
laundry
detergent
brands
to
have
honesty
/trustworthiness,
authenticity,
and
reliabilityBrand
profile:
qualitiesQualitiesuserswant
from
laundrydetergentbrandsForlaundrydetergent,
the
top
threequalitiesusers
want
from
abrand
arehonesty
/trustworthiness,
authenticity,andreliability.Authenticity80%Thrill/ExcitementSustainabilityBoldnessCleverness60%40%20%0%Rin
users
also
appreciatethese
keyattributes,indicating
Rin
exudesthesequalities.SocialresponsibilityCoolnessThequalitiesthatRinenthusiastsareleast
focused
onare
thrill/excitementandinclusiveness.ReliabilityExclusivityRin
shouldwork
onpromoting
boldnesstoconvert
enthusiastsintoowners.InnovationInclusivenessFriendlinessHighvalueHonesty/trustworthinessIndustryuserBrandenthusiastBrandowner9Notes:“When
it
comesto
laundry
detergent,
which
ofthese
aspects
aremostimportant
toyou?”;Multi
Pick;“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;“When
it
comesto
laundrydetergent,
which
ofthe
following
brands
have
youused
in
the
past
12
months?”;
Multi
Pick;Base:n=531,
Rin
users’,n=633,
Rin
enthusiast,
n=1,232,
laundry
detergentusersSources:
Statista
Consumer
Insights
Global,
asofDecember2024Among
Rin
fans,
39%
state
that
they
get
excited
about
laundry
detergentproductsBrand
profile:
attitudesWhat
doconsumersthink
oflaundrydetergentingeneral?53%47%46%45%41%40%40%39%36%34%32%28%Sustainability
is
Ivaluealow
priceimportant
to
me
over
highqualityIamwellinformedIrely
onbrands
Iget
excited
about
IliketotalkaboutIknow
and
trust
laundrydetergent
topicsrelating
toproductslaundrydetergentBrand
enthusiastIndustryuser10
Notes:“Which
ofthese
statements
about
laundry
detergentdo
youagree
with?”;
Multi
Pick;
“When
it
comes
tolaundry
detergent,
which
ofthe
following
brands
do
youlike?”;Multi
Pick;Base:n=633,
Rin
enthusiast,
n=1,232,
laundrydetergentusersSources:
Statista
Consumer
Insights
Global,
asofDecember2024CHAPTER
02Brand
KPIs
&
benchmarkingInthischapter,youcansee
howabrandperforms
againsttheirmaincompetitors
inthe
marketplace.Thissection
allows
benchmarking
ofthekey
performance
indicatorsfrom
the
brandprofile
againsttheindustryasawhole
andotherindustryleaders.1173%
of
Rin
users
display
loyalty
towards
the
brandBrand
KPIs
&benchmarking:
IndustrycomparisonBrand
performanceWhen
itcomes
to
laundrydetergent,
the
averageawareness
ofabrandinIndiais69%.
Awareness
ofRin,however,
is
at94%.Awareness54%
ofIndianlaundrydetergent
users
saytheylikeRin,compared
toanindustryaverage
brandpopularity
of38%.45%
ofindustryusers
inIndiasaythey
useRin,withthe
average
usageof
abrand
at31%.BuzzPopularity73%
ofbrandusers
saytheywould
usethe
brandagain,compared
toanaverage
loyalty
score
of
69%.Rin
hasbeen
noticed
more
inthemedia
compared
toother
brands,with
a“Buzz”score
of45%
compared
to33%.Sooverall,
the
results
showtheir
performance
tobeabove
average
compared
to
theindustry.LoyaltyBrandUsageIndustryaverage12
Notes:Laundry
detergent‘awareness’,‘popularity’,
‘usage’,‘loyalty’
and
‘buzz’
by
brand;
Multi
pick;
Base:n=1,249,
all
respondents
(awareness),n=1,179,
respondents
who
know
the
individual
brand
(popularity),
n=1,179,
respondentswho
know
the
individual
brand
(usage),
n=531,
respondents
who
have
used
the
individual
brand
(loyalty),
n=1,179,
respondentswho
know
the
individual
brand
(buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Rin
ranks
fifth
in
awareness
within
the
laundry
detergent
marketBrand
KPIs
&benchmarking:
awarenessSummaryAwarenessofRinRank#
BrandAwareness
%Driving
recognition
will
lead
to
growing
yourcustomerbaseand
measuring
brandawareness
isakeycomponent
toachieve
this.Withthisscore,
you
cangaugethe
current
market
presence
ofabrand,understandthebrand’svisibility,competitiveness,
andrecognition
among
theirtarget
audience.
Further
tothis,itisaperfect
way
toassess
yourcurrentmarketing
strategies.6%1Surf
excelAriel97%97%96%95%94%87%86%82%80%76%23Tide4Wheel5RinUsingtheconcept
of
aided
brand
recognition,
showingrespondents
both
the
brand’slogo
andthe
writtenbrandname,we
asked:
“Doyou
know
thisbrand,
evenifonly
byname?”.6Nirma7PatanjaliMr.
WhiteGodrej
EzeeGhadi8Outofallrespondents,
94%
were
aware
of
Rin.Thisranksthemfifth
compared
toother
brandssurveyedinthismarket.994%AwarenessN/A1013
Notes:“Doyouknow
this
brand,
evenif
only
by
name?”;Multi
Pick;
Base:
n=1,249,
all
respondents
(awareness)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024The
popularity
rating
of
Rin
is
54%Brand
KPIs
&benchmarking:
popularitySummaryPopularity
ofRinRank#
BrandPopularity%ThepopularityKPIisagreat
indicatorof
brandperception
among
current
andpotentialfuturecustomers.
Thesocial
proof
provided
byahigh
scorecansignifyhow
trustworthy
abrandisandinfluenceconsumer
engagement.
Brandswith
alarge
engagedfollowing
canoften
enjoy
higherlevels
of
advocacyandloyalty.1Surf
excelAriel75%69%60%54%46%45%42%40%40%39%23Tide4Rin46%Outofconsumers
who
knew
thebrand,
54%
saidtheyliked
Rin.
Thisranksthemfourth
compared
tootherbrandssurveyed
inthismarket.5WheelGhadi54%67NirmaSunlightGodrej
EzeeHenko89PopularityN/A1014
Notes:“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
do
youlike?”;
Multi
Pick;
Base:
n=1,179,
respondents
whoknow
the
individual
brand
(popularity)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Rin
ranks
fourth
in
usageBrand
KPIs
&benchmarking:
usageSummaryUsage
ofRinRank#
BrandUsage
%69%Afterpopularity,we
want
tocover
thevalueactiongapsotounderstandifthe
brandwas
alsobeing
used,weasked
each
respondent:
“When
itcomes
to
laundrydetergent,
which
of
thefollowing
brandshaveyouused
inthe
past12
months?”.1Surf
excelAriel258%3Tide53%Outofconsumers
who
knew
thebrand,
45%
saidtheyused
Rin.This
ranksthemfourthcompared
tootherbrandssurveyed
inthismarket.4Rin45%45%5WheelGhadi37%55%637%7SunlightGodrej
EzeeHenkoNirma34%834%930%UsageN/A1029%15
Notes:“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
have
youused
in
the
past12
months?”;
Multi
Pick;
Base:
n=1,179,
respondents
who
know
the
individual
brandSources:
Statista
Consumer
Insights
Global,
asofDecember2024In
terms
of
loyalty,Rin
is
seventh
in
IndiaBrand
KPIs
&benchmarking:
loyaltySummaryLoyalty
ofRin’sconsumersRank#
BrandLoyalty
%89%Afterascertaining
the
usageof
abrandinthe
last12months,the
next
most
important
indicatorisbrandloyalty.
Thisscore
allows
ustoestablish
whether
abrandisperforming
well
inregard
to
customerretention.
Measuring
brandloyalty
establishes
aclearfeedback
loop
with
customers,
providing
valuableinsightsinto
customer
satisfaction
and
preferences.
Itisalso
apowerful
predictor
to
help
guide
marketingstrategies
andforecast
futuresalesandrevenue
moreaccurately.1Surf
excelAriel282%27%3SunlightTide78%477%5Wheel75%6ActiveWhiteRin74%Tomeasure
the
loyalty
of
theseconsumers
we
askeach
respondent:
“When
itcomes
to
laundrydetergent,
which
of
thefollowing
brandsareyou
likelytouseagain
inthefuture?”.773%73%8Godrej
EzeeHenko72%969%Outofrespondents
whohaveused
Rin,73%
saidtheywould
usethe
brandagain.LoyaltyN/A10Nirma68%16
Notes:“When
it
comesto
laundry
detergent,
which
ofthe
following
brands
areyoulikely
to
use
again
in
the
future?”;
Multi
Pick;
Base:n=531,
respondents
who
have
used
the
individual
brand
(loyalty)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024Rin
has
a
score
of
45%
for
media
buzzBrand
KPIs
&benchmarking:
buzzSummaryBuzzofRinRank#
BrandBuzz%65%Isthebrand
hot
or
not?Isitcausingastirinthemediaandonline,tofind
thisoutwe
asked
each
respondent:“Whichof
the
following
brandshaveyounoticed
inthemedia,on
social
media,or
inadvertising
inthepast3months?”.1Surf
excelAriel262%3Tide52%Outofconsumers
who
knew
thebrand,
45%
saidtheyhadheardaboutRin
inthe
media.
Thisranksthemfifth
compared
to
other
brandssurveyed
inthismarket.4Ghadi47%45%5Rin45%55%6SunlightNirmaWheelHenkoActiveWhite37%737%836%935%BuzzN/A1034%17
Notes:“Which
ofthe
following
brands
have
younoticed
in
the
media,
onsocial
media,
orin
advertising
in
the
past3months?”;
Multi
Pick;
Base:
n=1,179,
respondents
who
know
the
individual
brand
(Buzz)Sources:
Statista
Consumer
Insights
Global,
asofDecember2024STATISTACONSUMER
INSIGHTSUnderstand
what
drivesconsumersGainabetterunderstandingofconsumers,brands,andmarkets.Withthe
Statista
Consumer
Insights,
youget
access
tostreamlinedmarketresearchtoolsandallresultsofthe
exclusiveStatista
surveys.
Leverage
consumerinsightstomakedata-drivendecisions
andunlocknewgrowthopportunities.•
Identifyandunderstandyourcoreaudiences•
Tr
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