2026年银行-teller-招聘英语笔试题集

2026年银行teller招聘英语笔试题集Part1:Vocabulary(词汇)-10题，每题1分Instructions:Choosethebestwordtocompleteeachsentence.1.Thebanktellermustbe__________tohandlemultipletransactionsatonce.A)patientB)carelessC)impulsiveD)efficient2.Whenacustomerdisputesacharge,thetellershouldremain__________andfollowthebank’sprocedures.A)emotionalB)professionalC)dishonestD)passive3.The__________depositrequiresthecustomer’sIDandsignatureforverification.A)anonymousB)certifiedC)informalD)digital4.A__________checkisonethathasbeenalteredorforged.A)legitimateB)fraudulentC)validD)canceled5.Thetellermustensureallcashis__________beforeclosingthedrawer.A)hiddenB)countedtwiceC)misplacedD)unsecured6.Thebank’s__________policyoutlinesthestepsforhandlingsuspiciousactivities.A)lenientB)ambiguousC)strictD)outdated7.A__________transactionisonemadeusingacreditcard.A)cashlessB)debitC)digitalD)electronic8.Thetellershould__________customerswhoneedhelpwiththeiraccounts.A)ignoreB)assistC)criticizeD)delay9.The__________feeischargedwhenacustomerwithdrawscashfromanout-of-networkATM.A)monthlyB)annualC)overdraftD)surcharge10.Thetellermustmaintain__________recordsofalltransactionsforauditingpurposes.A)incompleteB)confidentialC)outdatedD)irrelevantPart2:Grammar(语法)-15题，每题1分Instructions:Choosethebestanswertocorrecttheunderlinedpartorcompletethesentence.1.Thecustomer__________(is/are)waitingforthetellertoprocesshiswithdrawal.A)isB)are2.Iftheaccountbalance__________(is/was)low,thetellerwouldadvisethecustomertodepositfunds.A)isB)was3.Neitherthetellernorthemanager__________(understands/understand)thenewcompliancerules.A)understandsB)understand4.Thetellermustensurethatall__________(check/cheques)areauthenticbeforecashingthem.A)checkB)cheques(Note:InU.S.English,"check"isused;inBritishEnglish,"cheque"iscorrect.Thisquestiontestsregionalawareness.)5.Thecustomer’srequest__________(was/were)submittedyesterday.A)wasB)were6.Neithertheteller’ssignaturenorthecustomer’s__________(matches/match)thedocument.A)matchesB)match7.Thebank’s__________(are/is)locatedindowntownShanghai.A)branchesB)branch8.Theteller’s__________(were/was)praisedbythemanagerforexcellentservice.A)performanceB)performances9.Allcustomers__________(must/mustn’t)providetheirPINwhenusinganATM.A)mustn’tB)must10.Theteller’s__________(was/were)reviewedduringtheannualaudit.A)workB)works11.Thecustomer’s__________(was/were)deniedbecausetheaccountwasoverdrawn.A)requestB)requests12.Theteller’s__________(are/is)confidentialandshouldnotbesharedwithunauthorizedpersonnel.A)informationB)informations13.Thebank’s__________(are/is)openfrom9AMto5PMonweekdays.A)hoursB)hour14.Theteller’s__________(was/were)improvedafterattendingthetrainingsession.A)efficiencyB)efficiencies15.Thecustomer’s__________(was/were)processedquicklybytheteller.A)transactionB)transactionsPart3:ReadingComprehension(阅读理解)-5题，每题2分Instructions:Readthepassagebelowandanswerthequestions.Passage:Abanktellerplaysacrucialroleinensuringcustomersatisfactionandcompliancewithfinancialregulations.Thepositionrequiresstrongcommunicationskills,attentiontodetail,andtheabilitytohandlecashandelectronictransactionsaccurately.Tellersmustfollowstrictprotocolswhenverifyingidentification,processingdeposits,andresolvingcustomerinquiries.Incasesofsuspiciousactivity,suchasfraudormoneylaundering,theymustreportthemattertotheirsupervisorimmediately.Thejobalsoinvolvesbalancingthecashdrawer,reconcilingtransactions,andprovidingbasicfinancialadvicetocustomers.Banksvaluetellerswhoarepatient,professional,andcommittedtomaintainingthehigheststandardsofservice.1.Whatisthemainpurposeofabankteller?A)Toinvestigatefinancialcrimes.B)Toprovideadvancedfinancialplanning.C)Toensuresmoothcustomertransactionsandcompliance.D)Tomanagebankbranchesindependently.2.Accordingtothepassage,whatshouldatellerdoiftheysuspectfraud?A)Ignoretheincidenttoavoidconflict.B)Resolvetheissuealonewithoutreporting.C)Reportittotheirsupervisorimmediately.D)Offerthecustomeradiscounttoapologize.3.Whichskillismostimportantforabankteller?A)Creativityinmarketing.B)Strongcommunicationandattentiontodetail.C)Technicalexpertiseincoding.D)Physicalstrengthtohandlelargecashdeposits.4.Whatdoesthepassagesuggestabouttheroleofabankteller?A)Itisahigh-pressurejobrequiringstrictadherencetorules.B)Itisapassiverolewithminimalcustomerinteraction.C)Itisprimarilyfocusedonsellingbankproducts.D)Itdoesnotrequireanyfinancialknowledge.5.Whydobanksvaluetellers?A)Becausetheygeneratethemostrevenue.B)Becausetheyhandlethemostcomplexfinancialtransactions.C)Becausetheymaintaincustomertrustandcompliance.D)Becausetheyworkthelongesthours.Part4:SentenceCompletion(句子补全)-10题，每题1分Instructions:Completethesentenceswiththebestwordorphrase.1.Thetellerexplainedthe__________processtothecustomer.A)withdrawalB)depositC)loanD)transfer2.Ifthecustomer’saccount__________,thetellerwouldflagitforfurtherreview.A)balanceislowB)hasnoactivityC)exceedsthelimitD)isinactive3.Thetellermust__________allcashtransactionstopreventerrors.A)double-checkB)delayC)ignoreD)misplace4.Thecustomer’srequestfora__________wasapprovedbecauseitwaswithintheircreditlimit.A)cashadvanceB)overdraftC)debitpurchaseD)savingswithdrawal5.Theteller’s__________wasnoticedbythebranchmanagerduringtheevaluation.A)negligenceB)efficiencyC)dishonestyD)incompetence6.Thebank’s__________policyrequirestellerstoreportanyunusualtransactions.A)complianceB)fraudC)internalD)external7.Theteller’s__________improvedafterthemandatorytrainingsession.A)performanceB)behaviorC)attitudeD)appearance8.Thecustomer’s__________wasdeclinedbecausetheaccountwasclosed.A)depositB)withdrawalC)loanapplicationD)checkcashing9.Thetellermust__________thecashdrawerbeforeleavingthecounter.A)openB)closeC)emptyD)clean10.Thebank’s__________ensuresthatalltransactionsarerecordedsecurely.A)systemB)protocolC)ruleD)regulationPart5:ErrorIdentification(错误识别)-5题，每题2分Instructions:Findtheerrorineachsentenceandcorrectit.1.Thecustomer’srequestwassubmittedonTuesday,butitwasn’tprocesseduntilWednesday.-Error:__________-Correction:__________2.Neitherthetellernorthemanagerunderstandsthenewcomplianceguidelines.-Error:__________-Correction:__________3.Thebank’sbranchesarelocatedinbothdowntownandsuburbanareas.-Error:__________-Correction:__________4.Theteller’ssignaturedoesn’tmatchthedocument’ssignature.-Error:__________-Correction:__________5.AllcustomersmustprovidetheirIDandPINwhenopeninganewaccount.-Error:__________-Correction:__________AnswerKeyandExplanationsVocabulary1.D)efficient-Explanation:Efficiencyiskeyinafast-pacedbankingenvironment.2.B)professional-Explanation:Professionalismmaintainstrustandorder.3.B)certified-Explanation:Certifieddepositsrequireverification.4.B)fraudulent-Explanation:Fraudulentchecksareillegal.5.B)countedtwice-Explanation:Accuracyiscriticalforsecurity.6.C)strict-Explanation:Strictpoliciespreventfinancialrisks.7.A)cashless-Explanation:Debit/credittransactionsarecashless.8.B)assist-Explanation:Tellersaretrainedtohelpcustomers.9.D)surcharge-Explanation:Thisisastandardfeeforout-of-networkATMs.10.B)confidential-Explanation:Transactionrecordsmustbeprivate.Grammar1.A)is-Explanation:"Thecustomer"issingular.2.A)is-Explanation:"Balance"issingular.3.A)understands-Explanation:"Neither...nor"takesthesingularverbform.4.A)check-Explanation:"Check"isthestandardterminU.S.English.5.A)was-Explanation:"Therequest"issingular.6.A)matches-Explanation:"Signature"issingular.7.A)branches-Explanation:"Branches"isplural.8.A)performance-Explanation:"Performance"issingular.9.A)mustn’t-Explanation:It’saprohibition.10.A)work-Explanation:"Work"issingular.11.A)request-Explanation:"Therequest"issingular.12.A)information-Explanation:"Information"isuncountable.13.A)hours-Explanation:"Hours"isplural.14.A)efficiency-Explanation:"Efficiency"issingular.15.A)transaction-Explanation:"Thetransaction"issingular.ReadingComprehension1.C)ensuresmoothcustomertransactionsandcompliance.-Explanation:Thepassagehighlightsthedualfocusonserviceandrules.2.C)reportittotheirsupervisorimmediately.-Explanation:Frauddetectionisacriticalduty.3.B)strongcommunicationandattentiontodetail.-Explanation:Theseskillsarerepeatedlyemphasized.4.A)itisahigh-pressurejobrequiringstrictadherencetorules.-Explanation:Thepassagedescribesthechallengesandexpectations.5.C)becausetheymaintaincustomertrustandcompliance.-Explanation:Banksvaluereliabilityandadherencetoregulations.SentenceCompletion1.B)deposit-Explanation:Tellershandledepositsdaily.2.C)exceedsthelimit-Explanation:Thistriggerscomplianceprotocols.3.A)d