2025年剑桥商务英语初级考试试题及答案解析

2025年剑桥商务英语初级考试试题及答案解析Part1:ReadingandWriting(1hour30minutes)Section1(Questions1-5)Lookatthesentencesbelowandatthefiveextractsfromabookaboutbusinesscommunicationontheoppositepage.Lookatthesentencesbelowandatthefiveextractsfromabookaboutbusinesscommunicationontheoppositepage.Whichextract(A,B,C,DorE)doeseachstatement(1-5)referto?Whichextract(A,B,C,DorE)doeseachstatement(1-5)referto?Foreachstatement(1-5),markoneletter(A,B,C,DorE)onyourAnswerSheet.Foreachstatement(1-5),markoneletter(A,B,C,DorE)onyourAnswerSheet.Youwillneedtousesomeoftheselettersmorethanonce.Youwillneedtousesomeoftheselettersmorethanonce.1.Itiscrucialtomaintainaprofessionaltoneevenwhendeliveringnegativeinformation.2.Thelayoutandvisualappealofadocumentcansignificantlyinfluencethereader’sperception.3.Activelisteninginvolvesmorethanjusthearingwords;itrequiresunderstandingtheunderlyingmessage.4.Incross-culturalteams,beingawareofdifferentcommunicationstylescanpreventmisunderstandings.5.Theprimarypurposeofareportisoftentopresentanalyzedinformationtosupportdecision-making.Extracts:A.TheImportanceofReportWriting:Awell-structuredreportservestoinform,analyze,andrecommend.Itseffectivenessliesinitsclarity,conciseness,andlogicalflowofinformation,enablingmanagerstomakeinformedchoicesbasedonfactualdataratherthanintuition.B.VisualCommunicationinBusiness:Thedesignelementsofaproposal,report,orpresentation—suchasfonts,spacing,andtheuseofcharts—playavitalrole.Aclutteredorpoorlyformatteddocumentcanunderminethecredibilityofitscontent,whileaclean,professionallayoutenhancesreadabilityandengagement.C.DeliveringDifficultMessages:Whetheraddressingperformanceissuesorannouncingunpopularchanges,themannerofdeliveryiskey.Messagesshouldbeclear,direct,andfactual,yetconveyedwithempathyandrespect.Avoidingaccusatorylanguageandfocusingonsolutionshelpspreserveprofessionalrelationships.D.ListeningSkillsforManagers:Effectivelisteningisanactiveprocess.Itinvolvespayingfullattention,providingfeedback,askingclarifyingquestions,andwithholdingjudgment.Thispracticenotonlyensuresaccurateinformationexchangebutalsobuildstrustandshowsrespectforthespeaker.E.CulturalDimensionsofCommunication:Ininternationalbusiness,communicationstylesvarywidely—someculturesvaluedirectness,whileotherspreferindirectapproaches.Recognizingthesedifferences,suchasattitudestowardshierarchyorsilence,isessentialforsuccessfulcollaborationandnegotiation.Section2(Questions6-10)Readthetextbelowabouteffectivemeetings.Readthetextbelowabouteffectivemeetings.Choosethecorrectword(A,B,CorD)tofilleachgap.Choosethecorrectword(A,B,CorD)tofilleachgap.Foreachquestion(6-10),markoneletter(A,B,CorD)onyourAnswerSheet.Foreachquestion(6-10),markoneletter(A,B,CorD)onyourAnswerSheet.RunningProductiveMeetingsMeetingsareacommonfeatureofbusinesslife,buttheyareoftencriticizedforbeingunproductive.To(6)………this,itisessentialtohaveaclearagendacirculatedinadvance.Thisdocumentshouldoutlinethetopicsfordiscussionandthe(7)………ofthemeeting.Askilledchairpersonkeepsthediscussionfocusedandensuresallparticipantshaveanopportunityto(8)……….Itisalsoimportanttoallocatespecifictimeslotstoeachagendaitemtopreventthemeetingfrom(9)……….Attheend,asummaryofdecisionsandactionpoints,includingwhoisresponsibleandthedeadline,shouldbe(10)………toallattendees.6.A)avoidB)preventC)improveD)achieve7.A)objectivesB)summariesC)reportsD)minutes8.A)contributeB)interruptC)leaveD)listen9.A)shorteningB)cancelingC)overcrowdingD)overrunning10.A)distributedB)discussedC)writtenD)spokenSection3(Questions11-15)Readthefollowingtextaboutremotework.Readthefollowingtextaboutremotework.Foreachquestion(11-15),choosethecorrectanswerA,B,CorD.Foreachquestion(11-15),choosethecorrectanswerA,B,CorD.Theriseofremoteworkhastransformedtraditionalbusinessmodels.Whileitoffersemployeesflexibilityandcanreduceoverheadcostsforcompanies,italsopresentsdistinctchallenges.Communicationcanbecomefragmentedwithoutthespontaneousinteractionsofanoffice.Tocombatthis,manyorganizationshaveadopteddigitalcollaborationtoolslikeinstantmessagingplatformsandvideoconferencingsoftware.However,over-relianceonthesetoolscanleadto"digitalfatigue."Anothersignificantchallengeismaintainingteamcohesionandcompanyculture.Managersmustbemoreintentionalincreatingopportunitiesforvirtualsocialinteractionandensuringremoteemployeesfeelincludedandvalued.Furthermore,performanceevaluationshiftsfrommonitoringpresencetoassessingoutputandresults,requiringcleargoal-settingandtrust.11.Whatisonestatedadvantageofremoteworkforcompanies?A)Improvedteamcohesion.B)Reducedproperty-relatedexpenses.C)Morespontaneouscommunication.D)Easierperformanceevaluation.12.Theterm"digitalfatigue"likelyreferstoA)tirednesscausedbyusingtoomanydigitaldevices.B)thehighcostofpurchasingcollaborationsoftware.C)fatiguefromcommutingtoadigitaloffice.D)thedifficultyoflearningnewtools.13.Accordingtothetext,whatisakeymanagerialtaskinaremotesetting?A)Reducingtheuseofvideoconferencing.B)Intentionallyfosteringasenseofbelonging.C)Monitoringemployees'onlineactivityclosely.D)Increasingthenumberofformalmeetings.14.Howdoesperformanceevaluationchangewithremotework?A)Itbecomeslessimportant.B)Itfocusesmoreonhoursworked.C)Itreliesmoreonobservableoutput.D)Itisconductedonlyannually.15.TheoveralltoneofthetextregardingremoteworkisA)entirelypositive.B)stronglynegative.C)balanced,discussingprosandcons.D)uncertainandunclear.Section4(Questions16-22)Readtheadvertisementforabusinessconferencebelowandanswerthequestions.Readtheadvertisementforabusinessconferencebelowandanswerthequestions.Foreachquestion(16-22),choosethecorrectanswerA,B,CorD.Foreachquestion(16-22),choosethecorrectanswerA,B,CorD.GlobalFinanceSummit2025Date:15-17October2025Venue:MetropolitanConventionCenter,LondonTheme:"SustainableGrowthinaDigitalAge"Whoshouldattend:Seniorexecutives,financialanalysts,entrepreneurs,andpolicymakersinterestedinthefutureoffinance.Keyfeatures:Day1:Keynotespeechesfromcentralbankgovernorsandfintechpioneers.Day2:Interactiveworkshopsonblockchain,greeninvestments,andriskmanagement.Day3:Networkingsessionsandaclosingpanelonregulatorytrends.Registration:Early-birdfee(until31Aug):£799.Standardfee:£999.Feeincludesaccesstoallsessions,lunch,andconferencematerials.Accommodation:Specialratesareavailableatpartnerhotels.Detailsareonourwebsite.16.Whatisthemaintopicoftheconference?A)Historicalfinancialtheories.B)Theintersectionofsustainability,technology,andfinance.C)Basicaccountingpractices.D)Marketingstrategiesforbanks.17.WhoistheconferenceNOTspecificallyaimedat?A)Companydirectors.B)Governmentofficials.C)Universitystudents.D)Start-upfounders.18.Onwhichdaywouldanattendeelearnpracticalskills?A)Day1.B)Day2.C)Day3.D)Alldays.19.Whatisincludedintheregistrationfee?A)Accommodation.B)Dinnerandlunch.C)Conferencematerialsandlunch.D)Travelexpenses.20.Howmuchcansomeonesavebyregisteringbefore31August?A)£799.B)£999.C)£200.D)£100.21.Wherecanonefindinformationabouthotels?A)Bycallingtheconventioncenter.B)Intheconferencebrochureonly.C)Onthesummit'swebsite.D)Duringtheregistrationprocess.22.TheeventisprimarilyachancetoA)getauniversitydegree.B)listentolecturesandparticipateinpracticalsessions.C)sellproductstootherattendees.D)takeavacationinLondon.Section5(Questions23-28)Readthetextbelowaboutacompany'snewpolicy.Readthetextbelowaboutacompany'snewpolicy.Foreachgap(23-28),choosethecorrectwordfromthelist(A-H)below.Foreachgap(23-28),choosethecorrectwordfromthelist(A-H)below.Thereisoneextraletterwhichyoudonotneedtouse.Thereisoneextraletterwhichyoudonotneedtouse.Memo:IntroductionofFlexibleWorkingHoursToAllStaff,Startingfromthefirstofnextmonth,wewillbe(23)………aflexibleworkinghoursscheme.Thecoreworkinghours,whenallstaffmustbepresent,willbefrom10:00to15:00.However,youmay(24)………yourstartandfinishtimes,providedyouworkyourtotalcontractedhours.Wehopethispolicywillhelpemployeesachieveabetterwork-life(25)……….Allstaffarerequiredtoattendabriefingsessiontolearnaboutthenewsystem.Please(26)………yourlinemanagerifyouhaveanyquestions.Webelievethischangewill(27)………staffmoraleandproductivity.Yourcooperationduringthis(28)………periodisgreatlyappreciated.ManagementA)balanceB)contactC)transitionD)increaseE)varyF)introducingG)decreaseH)scheduleSection6(Questions29-40)Readthearticlebelowaboutcustomerservice.Readthearticlebelowaboutcustomerservice.Choosethecorrectwordtofilleachgap(29-40).Choosethecorrectwordtofilleachgap(29-40).Foreachquestion,markoneletter(A,B,CorD)onyourAnswerSheet.Foreachquestion,markoneletter(A,B,CorD)onyourAnswerSheet.TheHeartofBusiness:CustomerServiceExcellentcustomerserviceisnolongerjustanadvantage;itisanecessityforbusinesssurvival.Intoday'scompetitivemarket,customershavenumerous(29)………andtheirloyaltycannotbetakenforgranted.Apositiveserviceexperiencecanturnaone-timebuyerintoalifelongadvocate,(30)………negativeexperiencesareoftensharedwidelyonline,damagingacompany'sreputation.Thekeytogoodserviceliesin(31)………tocustomerneedspromptlyandeffectively.Thisrequireswell-trainedstaffwhoarenotonlyknowledgeableaboutproductsbutalso(32)………incommunicationandproblem-solving.Empoweringemployeestomakesmalldecisionstoresolveissuescanleadtofasterandmoresatisfactory(33)……….Furthermore,activelyseekingandacting(34)………customerfeedbackdemonstratesthatacompanyvaluesitsclients'opinions.Investingincustomerserviceis,(35)………,aninvestmentinthecompany'sfuturegrowthandsustainability.Itbuildsbrandloyalty,encouragesrepeatbusiness,andgeneratespositiveword-of-mouth,whichisthemost(36)………formofadvertising.Companiesthatneglectthisarearisk(37)………marketsharetomorecustomer-focusedcompetitors.Therefore,astrategicfocusonenhancingevery(38)………ofthecustomerjourney,frominitialinquirytoafter-salessupport,iscrucial.Technology,suchasCRMsystems,canaidinpersonalizingservice,butthehuman(39)………remainsirreplaceableforhandlingcomplexqueriesandshowinggenuineempathy.Ultimately,businessesthatprioritizetheircustomersaretheonesmostlikelyto(40)………inthelongterm.29.A)choicesB)problemsC)complaintsD)ideas30.A)becauseB)whileC)ifD)so31.A)respondingB)respondedC)responseD)responsive32.A)weakB)skilledC)reluctantD)formal33.A)discussionsB)outcomesC)meetingsD)prices34.A)onB)atC)forD)with35.A)howeverB)forinstanceC)ineffectD)ontheotherhand36.A)expensiveB)credibleC)traditionalD)difficult37.A)gainingB)losingC)sharingD)analyzing38.A)priceB)stageC)productD)advertisement39.A)resourceB)elementC)costD)error40.A)failB)spendC)thriveD)mergePart2:Writing(45minutes)Question1YouaretheOfficeManager.Yourcompanyhasjustinstalledanewphotocopierinthestaffcommonroom.YouaretheOfficeManager.Yourcompanyhasjustinstalledanewphotocopierinthestaffcommonroom.Writeamemotoallstaff:Writeamemotoallstaff:informingthemaboutthenewphotocopier;informingthemaboutthenewphotocopier;explainingitskeyfeatures(e.g.,fasterprinting,double-sidedfunction);explainingitskeyfeatures(e.g.,fasterprinting,double-sidedfunction);statingwhereinstructionsarelocated;statingwhereinstructionsarelocated;remindingthemtoreportanyproblems.remindingthemtoreportanyproblems.Write40-50words.Question2Readthispartofanemailfromaclient,Mr.JamesCarter.Readthispartofanemailfromaclient,Mr.JamesCarter.>Subject:OrderInquiry>DearSir/Madam,>Isawyouradvertisementforofficefurniturein'BusinessWorld'magazine.Couldyoupleasesendmeyourcurrentcatalogueandpricelist?Iamparticularlyinterestedinergonomicchairsandmeetingroomtables.>Also,doyouofferdiscountsforbulkorders?>Bestregards,>JamesCarterWriteanemailtoMr.Carter:WriteanemailtoMr.Carter:thankinghimforhisinquiry;thankinghimforhisinquiry;attachingtherequesteddocuments;attachingtherequesteddocuments;informinghimabouta5%discountonordersover£5,000;informinghimabouta5%discountonordersover£5,000;offeringtoarrangeaproductdemonstration;offeringtoarrangeaproductdemonstration;closingappropriately.closingappropriately.Write60-80words.Part3:Listening(Approx.40minutes)(Note:Inatext-basedformat,listeningscriptsandquestionsarepresentedforpractice.Inarealexam,thiswouldbeaudio.)(Note:Inatext-basedformat,listeningscriptsandquestionsarepresentedforpractice.Inarealexam,thiswouldbeaudio.)Section1(Questions1-8)Youwillheareightshortrecordings.Youwillheareightshortrecordings.Foreachrecording,choosethecorrectanswerA,BorC.Foreachrecording,choosethecorrectanswerA,BorC.Youwillheareachrecordingtwice.Youwillheareachrecordingtwice.1.Whereisthemeetingroom?A)Nexttoreception.B)Onthesecondfloor.C)Oppositethelift.2.WhattimedoesthetraintoManchesterleave?A)14:30.B)14:45.C)15:00.3.Whatdoesthemanorder?A)Acoffeeandasandwich.B)Ateaandacake.C)Acoffeeandacake.4.Whyisthewomancalling?A)Toconfirmanappointment.B)Tocancelanorder.C)Tocomplainaboutadelivery.5.Whatisthetotalcost?A)€120.B)€140.C)€160.6.Whichchartiscorrect?(Abarchartwouldbedescribed.Thecorrectanswerwouldbetheonematchingthedescription.)(Abarchartwouldbedescribed.Thecorrectanswerwouldbetheonematchingthedescription.)A)Chartshowingsalesrisingsteadily.B)Chartshowingsalesfallingthenrising.C)Chartshowingsalesstable.7.Whatdoesthemansuggest?A)Workinglatetonight.B)Havingameetingtomorrow.C)Sendinganemailnow.8.Whatistheproblemwiththeprinter?A)Ithasnopaper.B)Itisoutofink.C)Itisswitchedoff.Section2(Questions9-15)Listentoaradiointerviewwiththeownerofasmallbakery.Listentoaradiointerviewwiththeownerofasmallbakery.Foreachquestion(9-15),choosethecorrectanswerA,BorC.Foreachquestion(9-15),choosethecorrectanswerA,BorC.9.ThemainreasonSarahstartedherbakerywasA)shelostherpreviousjob.B)shehasalwayslovedbaking.C)shesawamarketopportunity.10.Whatisthebiggestchallengeshementions?A)Findinggoodstaff.B)Competingwithlargesupermarkets.C)Managingearlymorningstarts.11.HermostpopularproductisA)sourdoughbread.B)chocolatebrownies.C)fruitscones.12.SheusessocialmediamainlytoA)advertisedailyspecials.B)sharebakingtips.C)recruitnewstaff.13.Whatdoesshesayabouthercustomers?A)Theyaremostlylocalresidents.B)Manyareofficeworkers.C)Theyrarelygivefeedback.14.HerfutureplanistoA)openasecondshop.B)startanonlinedeliveryservice.C)writeacookbook.15.HerkeyadvicetonewentrepreneursistoA)getabusinessloan.B)researchthemarketthoroughly.C)workforsomeoneelsefirst.Section3(Questions16-22)Listentoaconversationbetweentwocolleagues,MarkandLisa,aboutatrainingcourse.Listentoaconversationbetweentwocolleagues,MarkandLisa,aboutatrainingcourse.Foreachquestion(16-22),choosethecorrectanswerA,BorC.Foreachquestion(16-22),choosethecorrectanswerA,BorC.16.ThetrainingcourseisaboutA)projectmanagementsoftware.B)presentationskills.C)financialreporting.17.Howlongisthecourse?A)Onefullday.B)Twohalf-days.C)Threeevenings.18.MarkthinksthecoursewillbeusefulbecauseA)itisrunbyafamousspeaker.B)heneedstogivemorepresentations.C)hismanagerrecommendedit.19.LisaisconcernedaboutA)thecostofthecourse.B)missingworktime.C)thelevelbeingtoobasic.20.Wherewillthecoursebeheld?A)Atthemainoffice.B)Atahotelconferenceroom.C)Online.21.WhatdoesMarkoffertodo?A)PayforLisa'scourse.B)Talktotheirmanageraboutworkload.C)Sharehisnotesfromthecourse.22.Whenistheregistrationdeadline?A)ThisFriday.B)NextMonday.C)Intwoweeks.Section4(Questions23-30)Listentoapresentationaboutacompany'ssalesresults.Listentoapresentationaboutacompany'ssalesresults.Foreachquestion(23-30),completethesentencewithoneortwowordsoranumber.Foreachquestion(23-30),completethesentencewithoneortwowordsoranumber.23.Thepresentationisaboutsalesfiguresforthelast…….24.Overall,saleshaveincreasedby……percent.25.Thebest-performingregionwas…….26.Salesofthenew……modelexceededexpectations.27.ThemainreasonforgrowthinAsiawasasuccessful……campaign.28.The……departmentwillreceiveadditionalbudgetnextquarter.29.Thenextsalestargetistoreach……millioneuros.30.Afullreportwillbeavailableonthe…….Part4:Speaking(Approx.12minutesperpairofcandidates)(Formatdescribedforexamineeinformation.)(Formatdescribedforexamineeinformation.)Part1:Interview(2-3minutes)Theexamineraskseachcandidatequestionsaboutthemselves,theirwork/studies,interests,andopinionsongeneralbusinesstopics(e.g.,"Whatisyourjob?","Doyoupreferworkinginateamoralone?","Isitimportanttolearnforeignlanguagesforbusiness?").Theexamineraskseachcandidatequestionsaboutthemselves,theirwork/studies,interests,andopinionsongeneralbusinesstopics(e.g.,"Whatisyourjob?","Doyoupreferworkinginateamoralone?","Isitimportanttolearnforeignlanguagesforbusiness?").Part2:Mini-presentation(4-5minutes)Eachcandidatechoosesonetopicfromtwooptionsandhasoneminutetoprepareashorttalk(aboutoneminutelong).Topicsrelatetobusinessareassuchasmarketing,training,recruitment,technology,etc.(e.g.,"Theimportanceofstafftraining,""Factorstoconsiderwhenchoosingabusinesslocation.").Eachcandidatechoosesonetopicfromtwooptionsandhasoneminutetoprepareashorttalk(aboutoneminutelong).Topicsrelatetobusinessareassuchasmarketing,training,recruitment,technology,etc.(e.g.,"Theimportanceofstafftraining,""Factorstoconsiderwhenchoosingabusinesslocation.").Aftereachtalk,theothercandidateisaskedabriefquestionaboutwhatwassaid.Aftereachtalk,theothercandidateisaskedabriefquestionaboutwhatwassaid.Part3:CollaborativeTask(4-5minutes)Theexaminergivesbothcandidatesascenarioandataskwithwrittenprompts.Theydiscussthetasktogetherforabouttwominutes,exchangingideas,makingsuggestions,andnegotiating.Theexaminergivesbothcandidatesascenarioandataskwithwrittenprompts.Theydiscussthetasktogetherforabouttwominutes,exchangingideas,makingsuggestions,andnegotiating.Theexaminerthenasksfollow-upquestionstobothcandidatestoextendthediscussion.(e.g.,"Yourcompanywantstoimprovestaffmorale.Discussanddecidewhichtwoofthefollowingoptionswouldbebest:flexibleworkinghours,anewstaffcommonroom,moresocialevents,orbettertrainingopportunities.").Theexaminerthenasksfollow-upquestionstobothcandidatestoextendthediscussion.(e.g.,"Yourcompanywantstoimprovestaffmorale.Discussanddecidewhichtwoofthefo