教学材料酒店服务英语-Module III Food and Beverage Service

Task1FoodandBeverageReservationYoushouldlearntoreceivetablereservationstodeclineareservationFoodandBeverageReservationProcedures下一页返回Task1FoodandBeverageReservationNotes:Ifthedateisbooked,offeranalternativedate.Butiftheguestisfirmaboutcomingontheparticulartime,hemightbeplacedonawaitinglist.TechnicalTermsordern.订单v.点菜privateroom包厢mainhall大厅self-service自助服务reservev.保留covercharge桌位费minimumcharge最低消费takeout外卖declinev.谢绝befullybooked客满上一页下一页返回Task1FoodandBeverageReservationIndustryBackground●Theresponsibilitiesofthereservationist:(1)Answerthequestionsaboutreservations.(2)Bookandassigntablesorprivateroomsforguests.(3)Fillupthereservationforms.●Thewaysofmakingreservations:(1)Sendfaxore-mailtomakeareservation.(2)Taketheonlinereservation.(3)Makeaface-to-facereservation.(4)Onthephone.上一页下一页返回Task1FoodandBeverageReservation●Abanquetreservationformisusedforbookingabanquethallforparty,seminar,conferenceoranyothersuchgatherings.Theformasksforallnecessaryinformationoftheeventandparticipatingguests.Inanycase,anadvancereservationwouldmakethearrangementcomfortableanduptothemark.上一页下一页返回Task1FoodandBeverageReservationFollowtheseeasystepstomakeareservationFillallthefieldsonthescreen.Click“submit”forreservation.●TakingareservationFromtimetotimeitwillbenecessaryforyoutotakereservationsinpersonoronthetelephone.Theinformationyouneedtoobtainincludesthedateandtimerequired,thenameandnumberofguestsalongwithanyspecialrequestsandacontacttelephonenumber(optional).1.Thekeypointsinusingthetelephoneinclude:—answerthetelephonepromptly—within3rings上一页下一页返回Task1FoodandBeverageReservation—putasmileinyourvoice—expressyourwelcome,e.g.“goodafternoon”“soandsorestaurant”“Peterspeaking”“MayIhelpyou?”—nottoofast—beclearandconcise2.Servicestandards:—Withafriendlyandsmilingvoice,say“GoodMorning/Afternoon/Evening,××××speaking.HowmayIhelpyou?”—TakedownalltherelevantinformationinacourteousmannerandrecorditintheReservationLog:上一页下一页返回Task1FoodandBeverageReservation●Reservationname●Numberofguests●Arrivaldate&time●Specialrequest(occasion)●Nameofthecaller,dateandtime●Smokingornon-smoking●Contacttelephonenumber—Repeatthereservationtotheguest.—Thanktheguest(byname)forcallingandwishthemapleasantday.3.Benefitsofthetask.上一页下一页返回Task1FoodandBeverageReservation—Tomaximizetheguestsatisfaction—Toensuretheguestisnotdisappointeduponarrivalbecausedetailsarenotcorrect—Toensuretherestaurantoperationcanhandletheguestvolume.SentencePatterns●Gettinginformationaboutreservation1.Howmanyofyoumaybeexpectedinyourparty?/Howmanypeopleisitfor?/Forhowmanypeople,Sir?/Couldyoutellmethenumberofdinners,Sir?/Howmanypeoplearethereinyourparty?上一页下一页返回Task1FoodandBeverageReservation2.Whattimewouldyoulikethetable?/Atwhattimewouldyoulikethetable?3.MayIhaveyournameandthemobilephonenumber,Sir?4.MayIknowunderwhosenameyouwanttobookthetable?5.MayIhaveyournameandroomnumber,please？●Specialrequirement1.Wouldyoulikeatableinthehallorinaprivateroom?2.Ipreferthetablebythewindow/atthequietcorner./We’dliketositinthenonsmokingarea.3.Anythingspecial,Sir?上一页下一页返回Task1FoodandBeverageReservation●Confirmation1.ItisMr.JackWhite,atableforsixforabout6:30tonight.2.Mr.Smith,youhavebookedatableforfiveat6inthemainhall.3.Atablenearthewindowfor4at7thiseveningunderthenameofMsZhang.AmIright?4.Yourreservationisconfirmedfortonight.5.Youhavebookedatablefor7at6tomorrowevening.Hastherebeenanychange?6.Wewillkeepthereservationtill8p.m.7.Pleasecomeontime,orIcannotguaranteeyourtablewillbeavailable.上一页下一页返回Task1FoodandBeverageReservation●Befullybooked1.I’mafraidwedon’thaveanythingforthreeatthatmoment.2.I’msorry,therearen’tanyseatsfor12atnoon,butwecangiveyouatableat12:30p.m./I’msorry,therearen’tanytableleftfor7tonight,butwecangiveyouatable8:30p.m.Wouldyouliketowaittillthen？3.Wouldyouliketomakeareservationatanothertime?4.I’mafraidwearefullybookedtonight.●Partyreservation1.Howmanytablesshallwearrange?2.Howmuchwouldyouliketospendforeachother?3.Whatkindoffruit/drinkswouldyoulike?上一页下一页返回Task1FoodandBeverageReservation●Others1.I’msorry,wearenotopenonMondays.2.Weareopenfrom5p.m.until10p.m.fordinner.3.Weopen24hoursinthecoffeeshop.4.Weopenat5:30a.m.andwetakelastordersat10p.m.Dialogues3-1BookingseatsReservation(R):Goodmorning.FoodandBeverageReservations.MayIhelpyou?Guest(G):Yes.I’dliketobookatablefortomorrow?R:Howmanypeoplearethereinyourparty?上一页下一页返回Task1FoodandBeverageReservationG:Three.R:OK.Whattimewouldyoulikeyourtable?G:At6p.m.Pleasetrytoarrangethetableatthequietcornerforus.R:Noproblem,Sir.MayIhaveyournameandphonenumber?G:TomGreenR:Allright.It’sMr.TomGreenwhoreservesatableatthequietcornerforthreeat6tomorrowevening,andthenumberiG:That’sright.R:Welookforwardtohavingyouwithus.上一页下一页返回Task1FoodandBeverageReservation3-2AprivateroomreservationScene:Mr.Smithwillhavedinnerwithhiscustomers.HecalledChinaHotelinGuizhoutoreservetheprivateroom.Reservation(R):Goodmorning.FoodandBeverageReservations.MayIhelpyou?Guest(G):Yes.Doyouhaveanyvacantseatsthisafternoon?R:Yes,there’restillsomeavailable.Areyoureadyforareservation?G:MayIhaveaprivateroom?R:Yes.I’llarrangethatforyouintime.Yourname,please?G:JohnSmith.上一页下一页返回Task1FoodandBeverageReservationR:Mr.Smith,howmanyguestsarethereintotal?G:Five.R:Andthen,whenareyoucoming?G:At7o’clockthisafternoon.IsitOK?R:OK.Doyouneedanyspecialservice?G:Myguestsareallvegetarians.R:OK.SoMr.Smithbooksatableforfiveat7thisevening.Alloftheguestsarevegetarians.G:That’sright.R:Wearelookingforwardtoyourcoming.上一页返回Task2ReceptionServiceYoushouldlearntoseattheguestsatthetabletodealwithsituationswhentherearenoavailableseatstoseeofftheguestsSeatingtheGuestProcedures下一页返回Task2ReceptionServiceNotes:Forguestswhohavenotreserved,thesituationdictatestheprocedure.Incaseofasingleguest,seathimorheratatablenearacorner.Ifguestsarrivewithchildren,itisnecessarytoconsiderthelocationoftheirtablesoasnottodisturbotherguests.TechnicalTermsnon-smokingsection非吸烟区vouchern.收据，代金券loungen.休息室，酒吧间vacantn.空的，未被占用的上一页下一页返回Task2ReceptionServiceIndustryBackground●Importantpointswhenseatingguests1.Asktheguestsiftheyhaveareservationornot.If“yes,”leadthemtothebookedtable.If“no,”askthemthenumberofpeople,andescortthemtochooseatableforthem.2.Neverseataguestatanuntidyorunpreparedtable.3.Couplesusuallypreferwindoworwalltablesinunobtrusiveareas.4.Wherepossible,avoidseatingguestsnearserviceareasorentrances.Usethebesttablesfirst,i.e.thewindowtable.5.Businessgroupsandlargepartiesshouldbespacedapart.上一页下一页返回Task2ReceptionService6.Whentherearemorecoversthanguests,removetheexcesssettingasthiswillindicatethatalltheguestshavearrived.7.Whentheguestsaregoingtoseat,arrangethemtotaketheirseatsassoonaspossible.Arrangetheteaorsomedrinksimmediately.8.Aftertheguestsareseated,givethemthemenu.SentencePatterns●Seatingguestswithareservation1.Haveyoumadeareservationwithus,Sir?2.Oh,Mr.John.Weareexpectingyou.3.Thereischangeinthenumberofpeople.上一页下一页返回Task2ReceptionService4.Doyoumindchangingforalargertablesinceyouhavetwomorepeopletocome?●Seatingguestswithoutareservation1.Wouldyoucomewithme,please?/Couldyoupleasecomewithme,please?2.Wouldyouliketositnearthewindow?/Wouldyoumindsittinghereinthecorner?3.Thewaitresswillbehereinafewminutes.4.Wouldyoucaretofollowmetoanothertable?5.I’dlikeanon-smokingtable,please.上一页下一页返回Task2ReceptionService6.Doyouhaveabreakfastvoucher/mealvoucher?7.Whichwouldyouprefer,herebythewindowornearthedoor?8.I’msorry,Sir/Madam.Allthetablesbythewindowareoccupied.●Notable1.Wedon’thaveavacantseatatthemoment.Wouldyoumindwaitingforafewminutes?2.Wecanseatyouintwentyminutes./I’mafraiditwillbefiveminutesbeforeIcanseatyou.3.I’msorry,therestaurantisfullnow./I’msorry,therearen’tanytablesleftnow.上一页下一页返回Task2ReceptionService4.Canyouwaitinlineuntilatableisfree,Sir?5.Youcanhaveroomserviceifyoudon’twanttowaithere.●Others1.CanIhaveahighchairformylittleson?2.Couldyoumovethechairclosertothetable,please?Dialogues3-1ReceivingtheguestwithareservationScene:Bettyhavereservedthetable.Nowsheandherfriendcometotherestaurant.Thewaiterreceivesthem.Waiter(W):Goodevening.Welcometoourrestaurant.上一页下一页返回Task2ReceptionServiceGuest(G):Goodevening.W:Doyouhaveareservation?G:Yes,wedo.AreservationfortwounderthenameofSmith.W:Justamoment,please…Yes.Hereitis7:00p.m.,BettySmith,two,non-smoking.C:That’sus.W:Rightthisway,please.3-2ReceivingtheguestwithoutareservationScene:Mr.Whiteandhiswifewenttotherestauranttohavedinner.Buttheyhavenoreservation.Thewaiterreceivesthemandescortsthemtochoosethetablethatfitsthem.上一页下一页返回Task2ReceptionServiceWaiter(W):Goodevening,SirandMadam.Welcometoourrestaurant.Doyouhaveareservation,Sir?Guest(G):I’mafraidIhaven’t.Doyouhaveatablefortwo?W:I’msorrytosaythatwehaven’tgotanyvacantseatatpresent.Wouldyoupleasewaitintheloungeforaboutfiveminutes?I’llseatyouifthetableisready.G:Itsoundsnice.Nancy,let’sgototheloungethen.(Fiveminuteslater)W:Iamsorrytohavekeptyouwaiting,SirandMadam.Nowwehaveatableforyou.Wouldyoustepthisway,please?G:Maywesitthere,thetablebythewindow?上一页下一页返回Task2ReceptionServiceW:I’msorry,sir.Thattablehasbeenreserved.Thereisasignonit.G:It’sapity.W:Well,thetableintheconcerisquitegood.It’snearthebandplatform.Therewillbeaperformanceduringthemealtime.Youcouldenjoyitcomfortably.G:OK.W:Hereismenu.Pleasetakeyourtime.Thewaiterwillserveyousoon.3-3Changethetableonguests’requestScene:Janeandherfriendsarrivedattherestaurant,buttheydidnotlikethetabletheyreserved,sotheyaskedthewaitertochangethetableforthem.上一页下一页返回Task2ReceptionServiceWaiter(W):Goodmorning.Welcometoourrestaurant.Doyouhaveareservation,Sir?Guest(G):I’mafraidIhaven’t.W:Couldyoutellmethenumberofdinners,Madam?G:Justtwo.W:Wherewouldyouliketosit?G:Wewouldlikeatablebythewindowsothatwecanenjoytheviewofthesea.上一页下一页返回Task2ReceptionServiceW:I’msorry,Madam.Allthetablesbythewindowhavebeenbooked.Whatabouttheonethatisfurtherbackbutstilloffersaviewofthesea?G:That’sfineifthatiswhatyou’vegot.W:Thankyou.Wouldyoufollowme,please?Thisisyourtable.It’snumber14andthewaiterwillbewithyourightaway.上一页返回Task3TakingOrdersServiceYoushouldlearntomastertheserviceproceduresoftakingorderstohaveagoodcommandofthesentencesfortakingordersineachproceduretoacquaintyourselveswithsometraditionalChinesedishesTakingOrdersProcedures下一页返回Task3TakingOrdersServiceTechnicalTermscuisinen.烹饪，烹饪法greasyadj.油腻的heavyadj.难消化的hotadj.刺激的，辣的lightadj.清淡的，易消化的presentv.呈上，送上specificationn.规格，说明书beann.菜豆saucen.酱汁，调味汁deliciousadj.美味可口的spicyadj.加香料的tabled’hôte套餐àlacarte零点menun.菜单Frenchcuisine法国菜pastriesn.甜点today’sspecial今日特餐chef’sspecial主厨特餐buffetn.自助餐fastfood快餐上一页下一页返回Task3TakingOrdersServicespecialtyn.招牌菜；特制品，特产continentalcuisine欧式西餐aperitifn.饭前酒dimsum点心（中国食品）dressingn.调味品IndustryBackground●Tableset-up上一页下一页返回Task3TakingOrdersServiceThefollowingisthetraditionalwaytosetupthedinnertable.Top:FromLefttoRight—Breadplatewithbutterknife(topleftofdinnerplate)—Coffeecup(toprightofdinnerplate)—Waterglass—Wineglass—LiqueurglassBottom:FromLefttoRight—Saladfork—Dinnerfork—Dessertfork—Dinnerplatewithsaladorsoupbowlonit—Knife(canaddabutterknife)—Soupspoon—SmallspoonNapkinplacementdependsonyourpreferenceandtherearemanyfoldingvariations.Itcanbeplacedinthewaterglass,simplyfoldedonthedinnerplate,orplacedbesideorunderneaththeflatwaretotheleft.Sometablewarepiecesmaybeoptional,dependingonthedinnertobeserved.上一页下一页返回Task3TakingOrdersService上一页下一页返回Task3TakingOrdersService●点菜的两种方式：一是àlacarte（随意点菜）；二是tabled’hote或fixedpricemeal（份饭，套餐），一般有几道固定的菜肴和饮料，价格也是固定的。它的优点就是方便快捷，点菜时只需指着菜单说：Pleasegivemethisone.Wewanttwonumbereights,please.在点菜之前，一般先要份菜单：MayIhaveamenu,please?如果不急于点菜：—CanItakeyourordernow?—Notquite.CouldIhaveafewmoreminutes?需要叫菜时，可以说：Pleasetakemyorder.上一页下一页返回Task3TakingOrdersService如果对当地的菜肴不熟悉，可以问：Whatisthespecialtyoftherestaurant?Doyouhaveanyspecialmealstoday?Whatwouldyourecommend?Iprefersomethinglight.也可以让同来的人替你做主，或是点重复的饭菜：I’llleaveittoyou./I’llhavethesameasthatone.自己点菜可以更随意些，例如：—Couldyoutellmehowthedishiscooked?—Lobster?It’ssteamedandservedwithourspecialsauce.—Isitgood?—Sure.It’samostpopulardish.上一页下一页返回Task3TakingOrdersService—IthinkI’lltrysomelobster,andgivemesomegreensaladtogether.—Wehavethreedressingsforsalad.Whichonewouldyoulike?—Whatkindsdoyouhave?—WehaveItalian,FrenchandThousandIsland.—MakeitFrench,please.●TheorderoftheWesterndishes1.TheorderoftheWesterndishesbeginsfromthehostorhostessgenerally.Ifthehostwantstheguestsorderbythemselves,beginsfromthefirstguest(bytherighttothehostorhostess).上一页下一页返回Task3TakingOrdersServiceUsually,menorderforthewomen.Theladiesdon’torder.2.Paymoreattentiontoaskingtheguestabouthisdemandsindetailoftheorderwhenyoutaketheorder.Sothechefcancookbyhisdemand.3.Afterthefoodorbeverageisordered,thewaitershouldreadthemealtheguestorderedonebyone.●TheprincipleoftranslationaboutChinesefood一、以主料为主、配料为辅的翻译原则1.菜肴的主料和配料主料（名称/形状）+with+配料，如：白灵菇扣鸭掌MushroomswithDuckWebs上一页下一页返回Task3TakingOrdersService2.菜肴的主料和配汁主料+with/in+汤汁（Sauce）如：冰梅凉瓜BitterMeloninPlumSauce二、以烹制方法为主、原料为辅的翻译原则1.菜肴的做法和主料做法（动词过去分词）+主料（名称/形状）如：火爆腰花SautéedPigKidney2.菜肴的做法、主料和配料做法（动词过去分词）+主料（名称/形状）+配料如：地瓜烧肉StewedDicedPorkandSweetPotatoes上一页下一页返回Task3TakingOrdersService3.菜肴的做法、主料和汤汁做法（动词过去分词）+主料（名称/形状）+with/in+汤汁如：京酱肉丝SautéedShreddedPorkinSweetBeanSauce三、以形状、口感为主，原料为辅的翻译原则1.菜肴形状或口感以及主配料形状/口感+主料如：玉兔馒头Rabbit-ShapedMantou脆皮鸡CrispyChicken2.菜肴的做法、形状或口感、做法以及主配料做法（动词过去分词）+形状/口感+主料+配料如：小炒黑山羊SautéedSlicedLambwithPepperandParsley四、以人名、地名为主，原料为辅的翻译原则1.菜肴的创始人（发源地）和主料上一页下一页返回Task3TakingOrdersService人名（地名）+主料如：麻婆豆腐MapoTofu(SautéedTofuinHotandSpicySauce)广东点心CantoneseDimSum2.介绍菜肴的创始人（发源地）、主配料及做法做法（动词过去式）+主辅料+人名/地名+Style如：北京炒肝StewedLiver,BeijingStyle北京炸酱面NoodleswithSoyBeanPaste,BeijingStyle五、体现中国餐饮文化，使用汉语拼音命名或音译的翻译原则（1）具有中国特色且被外国人接受的传统食品，本着推广汉语及中国餐饮文化的原则，使用汉语拼音。如：饺子Jiaozi，包子Baozi，馒头Mantou，花卷Huajuan，烧卖Shaomai。（2）具有中国特色且被外国人接受的，使用地方语言拼写或音译拼写的菜名，仍保留其拼写方式。如：豆腐Tofu，宫保鸡丁KungPaoChicken，杂碎ChopSuey，馄饨Wonton。上一页下一页返回Task3TakingOrdersService（3）中文菜肴名称无法体现其做法及主配料的使用汉语拼音，并在后标注英文注释。如：佛跳墙Fotiaoqiang—SteamedAbalonewithShark’sFinandFishMawinBroth，锅贴Guotie(Pan-FriedDumplings)，窝头Wotou(SteamedCornBun)，蒸饺SteamedJiaozi(SteamedDumplings)，油条Youtiao(Deep-FriedDoughSticks)，汤圆Tangyuan(GlutinousRiceBalls)，咕噜肉Gulaorou(SweetandSourPork)，粽子Zongzi(GlutinousRiceWrappedinBambooLeaves)，元宵Yuanxiao（GlutinousRiceBallsforLanternFestival)，驴打滚儿Lǘdagunr—GlutinousRiceRollsStuffedwithRedBeanPaste，艾窝窝Aiwowo(SteamedRiceCakeswithSweetStuffing)，豆汁儿Douzhir(FermentedBeanDrink)。上一页下一页返回Task3TakingOrdersService六、可数名词单复数使用原则菜单中的可数名词基本使用复数，但在整道菜中只有一件或太细碎无法数清的用单数。如：蔬菜面NoodleswithVegetables葱爆羊肉SautéedLambSliceswithScallion七、介词in和with在汤汁、配料中的用法1.如果主料被浸在汤汁或配料中，则使用in连接。如：豉汁牛仔骨SteamedBeefRibsinBlackBeanSauce。2.如果汤汁或蘸料和主料是分开的，或是后浇在主菜上，则用with连接。如：海鲜乌冬汤面JapaneseNoodleSoupwithSeafood。八、酒类的译法原则进口酒类的英文名称仍使用其原英文译法，国产酒类以其注册的英文为准；对酒类本身没有英文名称的则使用其中文名称的汉语拼音。上一页下一页返回Task3TakingOrdersServiceSentencePatterns●Givingintroductions1)Wouldyouliketohavetabled’hôteoràlacarte?2)Wehavebothbuffet-styleandàlacartedishes,whichwouldyouprefer?3)Weofferspecialmenusfordifferentdiets.4)Wehaveawiderangeofvegetariandishesforyoutochoosefrom.5)Whattabled’hôtedoyouhave?6)I’mnotfamiliarwithChinesefood,couldyourecommendsomething?上一页下一页返回Task3TakingOrdersService7)WeserveCantonese,Sichuan,Shanghai,andBeijingcuisines,whichcuisinewouldyouprefer?8)Whichflavorwouldyouprefer,sweetorchill?9)Generallyspeaking,Cantonesecuisineislightandclear;Sichuancuisineisstrongandhot;ShanghaicuisineisoilyandBeijingcuisineisspicyandabitsalty.10)MaybeCantonesecuisinewillsuityou.11)Wouldyouliketotryourhousespecialty?12)It’sverypopularwithourguests.13)It’sservedbythedozen.14)Whatistoday’sspecial?上一页下一页返回Task3TakingOrdersService15)Today’sspecialis**,witha40%discount.16)Howdoyoucookit?17)Itwillstimulatetheappetite.18)Whatisitlike?19)It’scrisp/tasty/tender/clear/strong/spicy/aromatic.20)Itlooksgood,smellsgoodandtastesgood.21)It’sawell-knowndelicacyinChinesecuisine.22)You’llloveit.23)It’sfor4persons.24)It’soutofseason.25)Whynottryourbuffetdinner?上一页下一页返回Task3TakingOrdersService26)Thebeefbarbecueisterrific!27)Ifyouareinahurry,Iwouldrecommend…●Askingfordetails&givingdetails1)Areyouonaspecialdiet?2)Wouldyouliketoputitonyourhotelbill?3)Howwouldyoulikeyouregg/coffee/steak?4)Wouldyoulikeyourfriedeggssunny-sideup?5)Wouldyoulikeyourbeerdraughtorbottled?6)Thiswineisonlyservedbythebottle.Howabout**?It’sservedbytheglass.7)Withiceorwithoutice,Sir?上一页下一页返回Task3TakingOrdersService8)Whichbrandofmilk/beer/cigarettes/wine/…wouldyouprefer?9)Wouldyoucareforsomethingtodrinkbeforeyourmeal?Dialogues3-1TakingàlacartordersforWesternfoodScene:TomwantstotasteWesternfoodthisevening.HecomestoarestauranttohaveaWesterndinner.Buthehasnoreservation.Hostess(H):Goodevening.Welcometoourrestaurant.Haveyoumadeareservation?Tom(T):No,wehaven’t.上一页下一页返回Task3TakingOrdersServiceH:Threepeople?T:Right.H:Thisway,please.Howisthistable?T:It’sfine.H:Thankyou.Takeyourseat,please.Waiter(W):Goodevening.MayItakeyourordernow?T:Doyouhaveanyspecialties?W:Yes,youcantryourappetizercalledsmokedsalmon.Ittastesverydelicious.T:Foranappetizer,smokedsalmon.W:Doyouneedordersalad?Andwhichdressingdoyouwant?上一页下一页返回Task3TakingOrdersServiceT:We’dlikethreelargefruitsaladswithbalsamicandvinaigrettedressing.W:Whatsoupwouldyoulike?T:Fishsoup,Frenchstyle.W:And,forthemaincourse?T:TwoT-BoneSteaksandarumpsteak.W:Howwouldyoulikeyoursteakdone?T:Medium-well.W:Whatkindofsaucewouldyouwant?T:Blackpepperandmushroomcreamsauce.W:Wouldyoulikesomevegetables?上一页下一页返回Task3TakingOrdersServiceT:Thecurriedvegetables.W:Anythingfordessert?T:Strawberryicecreamforall.W:Anythingelse?T:No,I’mafraidthat’sall.3-2OrderChinesefoodScene:SomeforeignladieswanttotasteChinesedishes.Awaiterservesthem.Waiter(W):MayItakeyourorder,please?上一页下一页返回Task3TakingOrdersServiceGuest(G):Yes.IwouldliketoordersomeChinesefood,butwearenotfamiliarwiththeChinesefood.W:Generallyspeaking,CantoneseCuisineislightandclear;SichuanCuisineisspicyandhot;ShandongCuisineisabitsalty;andShanghaiCuisineisoily.Whichflavorwouldyouprefer?G:Well,I’dlikesomethingspicyfordinner.Whatdoyourecommend?W:Yes,itisquitedeliciousifyoureallywantsomethinghot.AndourrestaurantisfamousforSichuanfood.IrecommendBeanCurdwithPepperandChiliandGong上一页下一页返回Task3TakingOrdersServiceBaoChicken.It’sawell-knowndelicacyinSichuanCuisine.G:That’slovely.W:HowaboutSweetandSourCrispyFish?Itisourspecialty.Manyguestscomeheretohaveatasteofthem.G:OK.We’llhavethem.Isthereanyvegetable?W:Thecucumberisinseasonnow.Wouldyouliketohaveatry?G:That’sfine.Whatsoupdoyourecommend?W:Isuggestthechef’sdelight:TomatoSoup.G:We’llhaveatry.W:Anythingelse,Madam?上一页下一页返回Task3TakingOrdersServiceG:No,thanks.W:ShallIbringyousomeknivesandforks?G:No,thanks.Wewanttotrythechopsticks.W:MayIrepeatyourorder?GongBaoChicken,BeanCurdwithPepper,SweetandSourCrispyFish,cucumberandTomatoSoup.Isthatright?G:Yes,thankyou.W:Youarewelcome.I’llberightback.3-3IntroducingChinesebreakfastScene:IntheChineserestaurantwherebuffetbreakfastisserved,Mr.Blackapproachesthelongstandwithaplateinhishand.Heasksthewaiterwithgreatcuriosity.上一页下一页返回Task3TakingOrdersServiceBlack(B):DoyouservebuffetforChinesebreakfasthere?Waiter(W):Certainly,Sir.Theyareallhereonthediningtable.Thisisfreshmilkandthatissoybeanmilk.B:Good.I’dlikesomeChinesetea.W:Well,thisteapotisforblackteaandthatforWulongtea.B:Oh,Isee.Wulongteaislongevitytea,isn’tit?W:Yes,itis.Andoverhereareseveralkindsofdimsum.Thisissteameddumplingstuffedwithredbeanpuree,andthatiswithdicedshrimps,bambooshootsandmushroom.B:Great!I’llhaveboth.Andwhatisthat?W:It’sfriedspringrollsstuffedwithshreddedcabbageandpork.It’sbesteatenwithsomevinegar.上一页下一页返回Task3TakingOrdersServiceB:Terrific!W:Besides,wehavetwokindsofnoodles.Oneisnoodlesoupwithdifferentdressingsandtheotherisstir-friednoodlesinShanghaistyle.B:Isee.Isthatcereal?W:I’mafraidnot,Sir.That’sChineseplainporridge.YoumayenjoyitwithdeliciousYangzhoupickles.Alsoavailableisporridgewithmincedporkandpreservedegg.B:Wonderful!I’lltastesomethingofeverythinghere.W:Bonappétit!上一页返回Task4FoodServiceYoushouldlearntolearnthetypesofWesternfoodservicestoservedishestogueststohandleguests’complaintsaboutfoodServingOrderofWesternFood下一页返回Task4FoodServiceTechnicalTermssteakn.牛排hord’oeuvres开胃菜pastan.意大利面食，面团dessertn.餐后甜点vinaigrette色拉调味汁（用油、醋和各种香草等混合而成）toothpickn.牙签mustardn.芥末garlicn.大蒜integralservice积分式ginger姜onthehouse赠送上一页下一页返回Task4FoodServiceIndustryBackground上一页下一页返回Task4FoodService●KnowledgeaboutWesternfood1.Waysofcookingsteak:rare—mediumrare—medium—mediumwell—welldone2.Waysofcookingpotatoes:baked,mashed,boiled,fried,Frenchfries3.Saladsauce:vinaigrette,thousandislanddressing,Frenchdressing4.Thetypesofsteak:Tenderloin/Fillet,Rib-eye,Sirloin,T-Bone5.WaysofWesternfoodservice:French,Russian,American,Buffet,Integralservice.6.Waysofcookingeggs:Fried(sunny-sideup,easyover),Boiled,Scrambled,Poachegg.上一页下一页返回Task4FoodService●Typesofbreakfast1.Theword“breakfast”comesfromanoldsaying“breakingthefast,”whichwewakeupandbreakthefastbyeatingsomething.2.Mosthotelssupplybreakfaststotheguests.Usuallytherearethreedifferenttypesofbreakfasts:CBF(ContinentalBreakfast),ABF(AmericanBreakfast)andBBF(BuffetBreakfast).TheContinentalBreakfastoriginatesinEurope.Itisverylight,barelyabreakfastcomparedtoAmericanmeals.Acontinentalbreakfastusuallyconsistsofsomesortofbread(roll,Danish,croissant,toast,etc.),bagels,juice,coffeeortea,andsomefruit.上一页下一页返回Task4FoodService3.TheAmericanBreakfastisbasicallyborderingonagluttonousmeal.AnAmericanbreakfast(orEnglishbreakfast)usuallyhaseggs,somesortofmeat(bacon,sausageorham),coffeeortea,cereal,pancakes,wafflesandbutteredtoast.Thereisoftensomefruitandjuiceaswell.4.TheBuffetBreakfastincludesmoreabundantkindsoffood,Chinesebreakfast,Americanbreakfast,Continentalbreakfast,andevenJapanesebreakfast,Cantonesebreakfastandsoon.Italmosthasthesameamountasthebuffetlunchandsupper.SentencePatterns●Servingdishes1.Hereisyour×××,Sir.Pleaseenjoy.上一页下一页返回Task4FoodService2.MayImovethisdishtoyourside.3.Wecanserveyoursoupveryquickly.4.Thispancakeisbesteatenwhilehot.5.Wouldyoulikeyourricenoworlater?6.ShallIbringsomegarlicandginger?7.Pleasebringmycoffee.8.Waiter,canyoubringmethemenu?Iwanttoordersomethingmore.9.CanIhavesometoothpick/mustard…,please?上一页下一页返回Task4FoodService●Complaints1.Thisistakingtoolong.2.Ididn’torderthisdish.3.Youseemtohaveboughtmeawrongdish.4.Thesteakistootough.5.CanIhavethisdishchanged,please?Itistoosa