2026年全国银行招聘之银行招聘综合知识考试仿真模拟题（附答案）

姓名:_________________编号:_________________地区:_________________省市:_________________ 密封线 姓名:_________________编号:_________________地区:_________________省市:_________________ 密封线 密封线 2026年银行招聘考试重点试题精编注意事项:1.全卷采用机器阅卷，请考生注意书写规范；考试时间为120分钟。2.在作答前，考生请将自己的学校、姓名、班级、准考证号涂写在试卷和答题卡规定位置。

3.部分必须使用2B铅笔填涂;非选择题部分必须使用黑色签字笔书写，字体工整，笔迹清楚。

4.请按照题号在答题卡上与题目对应的答题区域内规范作答，超出答题区域书写的答案无效:在草稿纸、试卷上答题无效。(参考答案和详细解析均在试卷末尾)一、选择题

1、Foodseemstohavebeen（）inthelocalmarkets,evenifthequalityleftmuchtobedesired.A.availableB.avoidableC.adorableD.advisable

2、资料：From:PeterManxpmanx@bettertraining.co.auTo:JohnMorganjmorgan@ISB.co.auDate:March23Subject:BetterTrainingLtd.DearMr.Morgan,Asaleadinghumanresourcespecialist,BetterTrainingLtd.isuniquelyabletorespondtoyourcurrenttrainingneeds.Pleasetakethetimetoreviewtheattachedbrochure.IamconfidentthatyouwillfindcoursesofimmediaterelevancetoISBInternationalLtd.Ourstandardcurriculumcoverstopicssuchasmanagerialdevelopment,technicaltraining,sales,marketing,andmore.Ourinstructors-professionalsandleadersintheirfields-conductengagingseminarswhilemaintainingthequalityforwhichweareknown.Inadditiontoourregularcourses,wecandeliverindividuallytailoredprogramsatthelocationofyourchoice.IamcertainthatyourorganizationwillbenefitfromourservicesContactustodaytoseehowwecanhelpyouremployeesincreasetheirtechnicalandprofessionalexpertise.Sincerely,PeterManxPresidentWhatdoesPeterManxhopetoarrange?A.businessrelationshipwithISBInternationalB.AssistancewithanadvertisingcampaignC.RevisionsofacompanybrochureD.TechnicalsupportforBetterTrainingstaff

3、Tokeepupwiththeinfrastructure______theprofessionalsoneedstolearnhowtorunlargeprojectsmoreeffectivelyandefficientlyinordertomaketheentiredesign-engineer-operatelifecycledigital.A.boostB.boomC.constructionD.prosperity

4、资料：Samsung’sNotebook7Spinisastylish，versatileworkmachinewithpowertospare.The2-in-1notebook’sperformanceisimpressive，anditsversatilefoldingdesignislegitimatelyuseful.Unfortunately，thesystem’sshallowkeyboardandlacklusterbatterylifecurtailitsproductivitypotentialabit.TheNotebook7Spinlooksandfeelsgreat，withaslimprofileandasturdydesign.Asthenameimplies，thesystem’slidspinsbackafull360degrees，lettingyouusethedevicelikealargetablet.Thehybriddesignishandyforusingtouch-screenappsandshowingoffpresentationstoasmallgroup，evenifthe5Ib.systemisabittooheftytocarryaroundlikeasmallertablet.Thesystem’sroomy15.6-inchdisplayisequallyattractive，producingsharpimagesandvividcolors.Otherhardwarehighlightsincludeabeefy2.5-GHzIntelCorei7-6500Uprocessorwithupto16GBofRAM，aconfigurationthatmakestheheaviestmultitaskingbutterysmooth.Whatmightbediscussedinthenextparagraph？A.TotalkaboutNotebook7’sweakpointsB.TointroduceotherSamsungproductsC.TodiscussothernotebooksinthemarketD.Toexplaintouch-screenapps

5、截至2011年末，我国境内股市已经成为全球第（）大市场。A.二B.三C.四D.五

6、Thereisanotepinnedtothedoor（）whentheshopwillopenagain.A.sayingB.saysC.saidD.havingsaid

7、（）与资产业务、负债业务一起构成商业银行的三大业务。A.中间业务B.现金业务C.证券投资业务D.贷款业务

8、桌面上有6张数字标签，其中数字10有3张，数字20有2张，数字30有1张。随机从中抽出若干张，令数字之和等于70，其中不使用数字30的概率是（）。A.0.250B.0.125C.0.675D.0.375

9、资料：Whatifyouweretoldtherewasawayyoumaystrengthenyourcognitiveskillsandheightenyourintelligence,andallyouhadtodowaswaslearntostrikeupbasicconversationsinanotherlanguage?Itprobablysoundsgreat,becauseifyou’relikemostyouwouldlovetobeabletospeakasecondlanguage.Butthen,yourecallyourexperienceinhighschoolforeignlanguage-boringtotememorizationandlonghourswithlittleprogress-andperhapsitdoesn’tsoundsogoodanymore.But,whatifyouweretolditwouldtakeonly10daystobeonyourwaytobecomingbilingual?Mostpeoplerecognizethemanybenefitsoflearningaforeignlanguage:Youcantraveltoforeigncountriesandfellcomfortable,beamoreproductiveandenticingemployeeintoday’scompetitivejobmarket,andimmerseyourselfinthevastculturesthatsurroundyou.Butnow,thecollectiveevidencefromanumberofrecentstudiessuggeststhatthebilingualexperienceimprovesthebrain’sso-calledexecutivefunction-acommandsystemthatdirectstheattentionprocessesthatweuseforplanning,solvingproblems,andperformingvariousothermentallydemandingtasks.Theseprocessesincludetheabilitytoignoredistractionstostayfocused,switchingattentionwillfullyfromonethingtoanother,andholdinginformationinthemind-likerememberingasequenceofdirectionswhiledriving.Evenbetter,newapproachestolearningmeanyoucanlearnanewlanguagewithouttheendlessrepetition,homework,andmemorization.Oneofthemostpowerfulactuallytrainspeopletostartspeakinganewlanguageinaslittleas10days!Infact,it’ssopowerful,eventheFBIhaspurchasedit!Wanttoknowmoreaboutthisamazingapproach?Clickhere!Thoselearningaforeignlanguagemay________.A.seemmoreproductiveinthejobmarketB.comfortablytraveltoforeigncountriesC.gettoknowdifferentculturesD.alloftheabove

10、填入括号中最恰当的一项是（）。书话贵在体现作者独到的品书心得，不仅提供有关书的知识，而且也需研求学问，（）一己之见。即使是对事实、材料的陈述，也能见出作者辨析、取舍的（），所以，书话中的高手，往往也就是学问上的大家。A.发表，独树一帜B.抒发，独出心裁C.发表，别具一格D.抒发，别有用心

11、软件是（）。A.所有程序的统称B.所有技术文档资料的统称C.所有保存在软盘上的程序的统称D.所有程序及相关文档资料的统称

12、内存(主存储器)比外存(辅助存储器)（）。A.读写速度快B.存储容量大C.可靠性高D.价格便宜

13、IhadjustpostedtheletterwhenIrememberedthathadn’t（）thecheque。A.imposedB.enclosedC.involvedD.contained

14、金融市场客体不包括（）。A.新浪大数据100指数B.中西C.国债D.上证50ETF

15、资料：TaikongCitywasfoundedbythedormunsabout50AD.ItsnameisderivedfromaCethicworldwhichmeansthepieceoftheboldone.AftertheyinvadedBlitonin43ADtheDormonsbuiltabridgeacrosstheThemasRiver.Theylaterdecideditwasanexcellentplacetobuiltaport.Thewaterwasdeepenoughforoceangoingshipsbutitwasfarenoughinlandtobesafefromotherraiders.Around50ADDormonsmerchantsbuiltatownbythebridge.SoTaikongCitywasborn.Therewasnotastonewallaroundtheearlysettlementbuttheremayhavebeenaditchandanearthramepartwithawoodenpalisadeontop.Thenin61ADQueenBoudialedarebellionagainsttheDormuns.HerarmymarchedonTaikongCity.NoattemptwasmadetodefendTaikongCity.BoudiaburnedTaikongCitybutafterherrebellionwascrushedawasrebuilt.Richpeolebuilthousesofstoneorbrickwithtiledroofsbutmostpeoplelivedinwoodenhouses.Bytheendofthe2ndcenturystonewallwaserectedaroungTaikongCity.Thewallwas20feethigh.Outsidethewallwasaditch.Inthemiddleofthe3rdcentury20bastionswereaddedtothewalls（asemi-circulartowerprojectingfromthewall）.whatisthispassagemainlyabout?A.ThehistoryofTaikongCityB.ThestonewallwasaroundTaikongCityC.TheoriginationofTaikongCity,snameD.rebellionagainsttheDormans

16、甲做生意急需用钱，并与乙约定，乙借给甲10万元，甲将收藏的一件古董交给乙，若一年后如期还钱，乙就归还古董；若一年后未如期还钱，乙就出卖古董抵债。对此，甲与乙的关系属于（）。A.抵押关系B.质押关系C.留置关系D.侵权关系

17、我国刑罚中最轻的主刑是（）。A.拘役B.罚金C.管制D.剥夺政治权利

18、所有者(股东)权益变动表是资产负债表的()。A.主表B.附注C.财务情况说明书D.附表

19、资料：Inafamilywheretherolesofmenandwomenarenotsharplyseparatedandwheremanyhouseholdtasksaresharedtoagreaterorlesserextent,notionsofmalesuperiorityarehardtomaintain.Thepatternofsharingintasksandindecisionsmakesforequality,andthisinturnleadstofurthersharing.Insuchahome,thegrowingboyandgirllearntoacceptthatequalitymoreeasilythandidtheirparentsandtopreparemorefullyforparticipationinaworldcharacterizedbycooperationratherthanbythebattleofthesexes.Iftheprocessgoestoofarandman'sroleisregardedaslessimportant-andthathashappenedinsomecases-weareasbadlyofasbefore,onlyinreverse.ItistimetoreassesstheroleofthemanintheAmericanfamily.Wearegettingalittletiredofmomism,-butwedon'twanttoexchangeitforneo-popism.Whatweneed,rather,istherecognitionthatbringingupchildreninvolvesapartnershipofequals.Therearesignsthatpsychologists,socialworkers,andspecialistsonthefamilyarebecomingmoreawareofthepartmenplayandthattheyhavedecidedthatwomenshouldnotreceiveallthecredit-noralltheblame.Wehavealmostgivenupsayingthatawoman'splaceisthehome.Wearebeginning,however,toanalyzemen'splaceinthehomeandtoinsistthathedoeshaveaplaceinit.Noristhatplaceirrelevanttothehealthydevelopmentofthechild.Thefamilyisacooperativeenterpriseforwhichitisdifficulttolaydownrules,becauseeachfamilyneedstoworkoutitsownwaysforsolvingitsownproblems.Excessiveauthoritarianismhasunhappyconsequences,whetheritwearsskirtsortrousers,andtheidealofequalrightsandequalresponsibilitiesisconnectednotonlywithahealthydemocracy,butalsowithahealthyfamily.Whatdoestheword"credit"meaninparagraph3?（）A.FaithB.ComplaintC.AccountD.Reputation

20、某班级组织春游，班干讨论后规定获得贫困助学金的同学交25元的活动费，其他同学交50元的活动费，班上共有60名同学，最后共收取春游费2700元，该班有（）名同学获得贫困助学金。A.10B.12C.14D.16

21、TheWHOsaysthereiscurrentlynoevidenceofhuman-to-human______ofthevirus.A.translationB.transitionC.transmissionD.transaction

22、陈皮是药食同源的宝贵原料之一，其最显著的药效是化痰止咳、疏通心脑血管、降血压等。陈皮是以（）的表皮为原料的。A.柚子B.橙子C.橘子D.桃子

23、Recently,XiangningstartedtocommunicatewithMike,thecontactpersonofMonsell.Oneday.Mikereceivedane-mailfromSophiaJones.Shewroteane-mailtoMikewhoisthecontactpersonofMonsell.SophiaJonesaskedsomeinformationaboutRegisteredEducationSavingsPlanofMonsell.Readthee-mails.Awordorphraseismissinginsomeofthesentences.Fouranswerchoicesaregivenbeloweachofthesentences.Selectthebestanswertocompletethetext.Thenselecttherightanswer.DearMike,Iamoneofthoseconcernedmotherswhobelievethateducationisthekey[1]ourchildren’sfuture.ButasfarasIknow,it’scostly-currentlyasmuchas$60,000forafouryeardegreeataCanadianuniversity.MydaughterAlisahasjustgot[2]totheUniversityofToronto.Ononehand,Iamthrilledatthisgreatnews,whileontheotherhand,Iamalittlebitworried[3]ourmoderatefinancialstatus.Asaresult,Iwritethistoaskforsuggestionsonwaystomaximizeoureducationsavings.HowmanyoptionsdoIhaveandhowdotheyworkIreallyappreciateandlookforwardtoyourearlyreply.Yourssincerely,SophiaJonesMrs.Jones,Firstly,pleasesendmysincerecongratulationstoAlisaforgettingintotheUniversityofToronto.AsfarasIcansee,ourRegisteredEducationSavingsPlan(RESP)isthe[4]waytohelpyoumaximizeyoureducationsavings.Tax-shelteredinvestmentgrowthandeligibilityforgovernmentgrantscanmakeabigcontributiontoyourchild’sfuture.Thisplanconsistsofthe[5]planandthefamilyplan.TheformeristoopenanRESPforanindividualchild,whilewithafamilyplanyoucannameoneormorechildrenasbeneficiaries.AttachedisabrochureonRESP.Pleasefeelfreetowritetomeifanyfurtherinformationisneeded.A.admittedB.acceptedC.receivedD.announced

24、资料：October20,2013Mr.EngTan10010GeorgeAve.NewYorkDearMr.Chen,Asthepresident,IamproudtoannouncethatthisFridaymarksthe50thanniversaryoflongandsuccessfulcompany.This,ofcourse,callsforanightofcelebration.Andforthisreason,wehavereservedtheGrandHallattheGardenHotelthisFridayat6p.m.foranightoffinedininganddancing.Onthisspecialevening,thefoodwillbesuperb.I’vehadachancetodineatthehotelseveraltimesinthepastinotherfunctions,anditwasthefoodthatconvincedmetoholdoureventhere.Iamquitecertainthatallofourstaffwillsharemyfeeling.Anyhow,IamlookingforwardtothisFridaywhenallofourstaffcanletlooseandhavesomefun.Therefore,thisisalettertoofficiallyinviteyouandyourspouseorsignificantothertojoinusonthismemorableevening.Pleaseletusknowifyoucan’tattend.YoursSincerely,JeffConnellyAccordingtoMr.Connelly,whatledhimtoholdtheeventthere?A.HewasimpressedwithitsmenuB.ThehotelislocatedclosetothecompanyC.HehasspecialtieswiththehotelstaffD.Ithasbecomeatraditionofthecompany

25、资料：ItisSeptemberof1998,I’msittinginawindowlessofficeroominsidetheOfficeoftheIndependentCounselunderneathhummingfluorescentlights.I'mlisteningtothesoundofmyvoiceonsurreptitiouslytapedphonecallsthatasupposedfriendhadmadetheyearbefore.Forthepasteightmonths,themysteriouscontentofthesetapeshashungliketheSwordofDamoclesovermyhead.Afewdayslater,theStarReportisreleasedtoCongress,andallofthosetapesandtranscripts,thosestolenwords,formapartofit.Thatpeoplecanreadthetranscriptsishorrificenough,butafewweekslater,theaudiotapesareairedonTV,andsignificantportionsmadeavailableonline.Thepubichumiliationwasexcruciating.(1)Thiswasnotsomethingthathappenedwithregularitybackthenin1998,andbythis,Imeanthestealingofpeople'sprivatewords,actions,conversationsorphotos,andthenmakingthempublic—publicwithoutconsent,context,andcompassion.(2)Fastforward12yearsto2010,andnowsocialmediahasbeenborn.Thelandscapehassadlybecomemuchmorepopulatedwithinstanceslikemine,whetherornotsomeoneactuallymakeamistake,andnowit'sforbothpublicandprivatepeople.Theconsequencesforsomehavebecomeverydire.(3)AyoungcollegefreshmanfromRutgersUniversitynamedTylerClementi-sweet,sensitiveandcreative—wassecretlywebcammedbyhisroommatewhilebeingintimatewithanotherman.Whentheonlineworldlearnedofthisincident,theridiculeandcyberbullyingignited.Afewdayslater,TylerjumpedfromtheGeorgeWashingtonBridgetohisdeath.Hewas18.(4)Today,toomanyparentshaven'thadthechancetostepinandrescuetheirlovedones.Tyler'stragic,senselessdeathwasaturningpointforme.Itservedtorecontextualizemyexperiences,andIthenbegantolookattheworldofhumiliationandbullyingaroundmeandseesomethingdifferent.In1998,wehadnowayofknowingwherethisbravenewtechnologycalledtheInternetwouldtakeus.Sincethen,ithasconnectedpeopleinunimaginableways,joininglostsiblings,savinglives,launchingrevolutions,butthedarknessandcyberbullyingthatIexperiencedhadmushroomed.Everydayonline,people,especiallyyoungpeoplewhoarenotdevelopmentallyequippedtohandlethis,aresoabusedandhumiliatedthattheycan'timaginelivingtothenextday,andsome,tragically,don't,andthere'snothingvirtualaboutthat.Ameta-analysisdoneoutoftheNetherlandsshowedthatforthefirsttime,cyberbullyingwasleadingtosuicidalideationsmoresignificantlythanofflinebullying.Andyouknowwhatshockedme,althoughitshouldn'thave,wasotherresearchlastyearthatdeterminedhumiliationwasamoreintenselyfeltemotionthaneitherhappinessorevenanger.(5)Crueltytoothersisnothingnew,butonline,technologicallyenhancedshamingisamplified,uncontained,andpermanentlyaccessible.Theechoofembarrassmentusedtoextendonlyasfarasyourfamily,village,schoolorcommunity,butnowit'stheonlinecommunitytoo.Millionsofpeople,oftenanonymously,canstabyouwiththeirwords,andthat'salotofpain,andtherearenoperimetersaroundhowmanypeoplecanpubliclyobserveyouandputyouinapublicstockade.Thereisaverypersonalpricetopublichumiliation,andthegrowthoftheInternethasjackedupthatprice.(6)Fornearlytwodecadesnow,wehaveslowlybeensowingtheseedsofshameandpublichumiliationinourculturalsoil,bothon-andoffline.Gossipwebsites,paparazzi,realityprogramming,politics,newsoutletsandsometimeshackersalltrafficinshame.It'sledtodesensitizationandapermissiveenvironmentonlinewhichlendsitselftotrolling,invasionofprivacy,andcyberbullying.ThisshifthascreatedwhatProfessorNicolausMillscallsacultureofhumiliation.Butinthiscultureofhumiliation,thereisanotherkindofpricetagattachedtopublicshaming.Thepricedoesnotmeasurethecosttothevictim,whichTylerandtoomanyothers,notA.Tosharewithreaderstheauthor’sunbearablelifecausedbycyberbullyingB.ToaccusethewholesocietyofitspublichumiliationwhichhasbecomeacultureC.Todrawpeople'sattentiontotragediesofvictimsduetocyberbullyingD.Tocomplaintoreadersthatsocialmediahasmadealargeamountofmoneyoutof

26、就业是最大的民生，保市场主体也是为稳就业保民生。各地加大稳岗扩岗激励力度，企业和员工共同克服困难。多渠道做好重点群体就业工作，支持大众创业万众创新带动就业。新增市场主体恢复快速增长，创造了大量就业岗位。2020年全年城镇新增就业1186万人，年末全国城镇调查失业率降到52％。生活必需品保供稳价，居民消费价格上涨25％。线上办公、网络购物、无接触配送等广泛开展。大幅度扩大失业保险保障范围。对因疫情遇困群众及时给予救助，新纳入低保、特困供养近600万人，实施临时救助超过800万人次。根据债券供给理论，在什么情况下，债券的供给曲线会向右移动？（）A.国民收入增加B.政府预算下降C.投资盈利性下降D.预期通货膨胀率上升

27、资料：Anythingthataffectsthesmoothflowofinformationisknownasnoise.Thismightbe,forexample,thelanguageused,aninappropriateuseoftechnologyorthedifferentlevelsofskillandknowledgeofthesenderandreceiver.Forexample,everydayinthepressandonTV,consumersarebombardedwithoftenconfusingorcontradictoryinformationaboutthehealthbenefitsorrisksassociatedwithdifferentfoods.Consumersmaynothaveenoughunderstandingorinformationtojudgebetweenconflictingmessages.Itisthereforenotsurprisingthatmanypeopledonothearthesemessagesandswitchoff.Acompanyhastoovercomeaconsiderableamountofdirectnoisecausedbytheearliernegativepressarticles.Bynotrespondingtotheseimmediatelyorcorrectingwithfacts,consumersareconfusedandthecompanylosescredibilitywiththepressandthepublic.Toachieveitsvisionandencourageconsumerstoeatturkeyallyearround,BMCompanyneedstogivepeoplemoreinformationinawaytheycaneasilyunderstand.Ithasthereclosedtohighlightkeyfactsabouttheproductsasthefoundationformanyofitsmessages.Whydon;tmanypeoplehearthemessagethatthecompanieswantthemtoknow?A.becausetheymaynothaveenoughunderstandingorinformationB.becausethemessagesarespreadonnewspapersC.becausetheycaremoreabouthealthrisksassociatedwithdifferentfoodsD.notmentioned

28、金融市场上主要的资金供应者是（）。A.家庭B.企业C.政府D.金融机构

29、Passage8Treesshouldonlybeprunedwhenthereisagoodandclearreasonfordoingsoand,fortunately,thenumberofsuchreasonsissmall.Pruninginvolvescuttingawayofovergrownandunwantedbranches,andtheinexperiencedgardenercanbeencouragedbythethoughtthatmoredamageresultsfromdoingitunnecessarilythanfromleavingthetreestogrowintheirownways.First,pruningmaybedonetomakesurethattreeshaveadesiredshapeorsize.Theobjectmaybetogetatreeoftherightheight,andatthesametimetohelpthegrowthofsmallsidebrancheswhichwillthickenitsappearanceorgiveitaspecialshape.Secondly,pruningmaybedonetomakethetreehealthier.Youmaycutoutdiseasedordeadwood,orbranchesthatarerubbingagainsteachotherandthuscausingwounds.ThehealthofatreemaybeencouragedbyremovingthebranchesthatareblockingupthecenterandsopreventingthefreemovementofairOneresultofpruningisthatanopenwoundisleftonthetreeandthisprovidesaneasyentryfordiseases,butitisawoundthatwillheal.Oftenthereisaracebetweenthehealingandthediseaseastowhetherthetreewillliveordie,orthatthereisaperiodwhenthetreeisatrisk.Itshouldbetheaimofeverygardenertoreducetheriskasfaraspossible.Itisessentialtomaketheareawhichhasbeenprunedsmoothandclean,forhealingwillbesloweddownbyroughness.Youshouldallowthecutsurfacetodryforafewhoursandthenpaintitwithoneofthesubstancesavailablefromgardenshopsproducedespeciallyforthispurpose.Pruningisusuallydoneinwinterforthenyoucanseetheshapeofthetreeclearlywithouttheinterference（妨碍）fromtheleavesanditis,too,veryunlikelythatthecutsyoumakewillbleedIfthisdoeshappen,itis,ofcourse,impossibletopaintthemproperly.Whyshouldpruningbedone?（）A.causeitcanmaketreesgrowtallerB.BecauseitcanimprovetheshapeofthetreesBBecauseitcangetridofthesmallranchesC.Becauseitcanmakethesmallbranchesthicker

30、资料：It'salmostconsideredsacrilegioustodaytoleaveworkattheendofyourworkdayor（forshamel）onaFridayandsimplynotcheckyouremailuntilyoureturntheofficeduringnormalworkinghours.Theconstantneedtocheckemailisthetrade-offthemodernworkforcehasmadefortheabilitytoworkanytime,anywhere,thankstosmartphonesandtabletsthatkeepusalwaysconnected.Butthreeuniversityresearchershavefoundthatit'snotjustdoingabitofworkafterhoursthatcauseburnout.Thetrueculpritisactuallytheconstantworryingaboutoff-houremail.Anewstudy"ExhaustedButUnabletoDisconnect."byLehighUniversity'sLiubaBelkin,VirginiaTech’sWilliamBeckerandColoradoStateUniversity'sSamanthaConroyshowsthatemployeesaregrowingexhaustedbytheexpectationthattheywillalwaysbeavailable,neverknowingwhatkindofworkrequestswillaskedofthemoffhours.Typically,companiesdon'tmeantostressemployeesoutlikethat.Mostcompaniesdon'thaveformalpoliciesthatsaypeoplemustanswerworkemailsafter-hours.（expect,perhaps,incaseswhereanemployeeisoncallduringspecifictimes）.Butpoliciesandculturetendtobetwodifferentthings.Ifsupervisorsroutinelyemailemployeeafterhoursandexpectafastresponse（oftenbecausetheirsupervisorsaredoingthesametothem）,thenthemessageisclear:wheneverthebossemails,theemployeeisexpectedtobeavailable.Thesolutionisforbossestotellemployeesthatanafter-hoursemaildoesn'tnecessarilyrequirearesponsebeforethenextworkday,andtoalsosetsometimeswhenafter-hoursemailingisconsideredacceptableandprohibited,suchasnoemailsviathedinnerhour,onweekends,orafter10p.m,theresearcherssay.Whatcanbeinferredfromthefirstparagraph?A.It’sshameifyoucheckyouremailallthetimeB.TheemployeesarewillingtoleaveworkattheenddayoftheworkdayC.Theemployeesareexpectedtoansweremailsalthoughit'snotworkingtimeD.Workemailistheessentialpartinworker’sdailylife

31、资料：ZhangQiaoliuseshersparebedroomforstoringherstockofladies’fashion-wearandphotoshoots.SheisoneofmorethanfivemillionsmallonlinestoresoperatingacrossChina,somefromsmallapartmentsorevencollegedormitories.Shebuysdressesandaccessorieswholesale;atpricesunder$5,usingthewebsiteTaobao,shesellsthemonastheKittyLoveratpricesunder$10.TaobaoisownedbyChinesee-commercegiantAlibabaandthebrainchildoffounderJackMa.Itisafree-to-useonlinemarketplacewithsome800millionproductlines-fromfoodtoclothestotechnology.AcrossChina,onlinecompanieslargeandsmallarelearninghowtobeeffectivee-commerceplayers-orfaillikeUSgoliatheBay,whichwastrouncedbyupstartTaobaobackin2006.In2010,China'sonlineshoppingindustryhadaturnoverof$80bn,andgrew87%year-on-year.China's420millioninternetusersspendaroundabillionhourseachdayonline-andlastyear,185millionmadeatleastoneonlinepurchase.AccordingtoBostonConsultingGroup,thevolumeisexpectedtoincreasefourfoldby2015.E-commerceischangingthewayChineseconsumersthinkaboutshopping:online,itismoresocialthanahardsell.It'sanewengagingexperiencetosavor.InChineseretail,trustisararecommodity.Thereareplentyoffakesonline,andbuyersareoftencursedbyscamsorshoddygoods.Still,consumerfaithine-commercestoresisremarkablyrobust.That'sbecause,apartfromitsconvenienonlineshoppinghasshiftedthebalanceofpowerfromsellerstobuyers.OnlineshoppinginChinaismorethanclickingonthe"buy"button.Theexperienceincludesexchangingtipswithothershoppers,discussingtrends,andratingbothproductsandservice.Theinteractionandcommunicationgeneratestrust.“Theabilityofsocialnetworkingcombinedwithe-commerceorsocialcommerceasIliketocallit-wherepeopleareabletoratetheirproviders,provideinformationtootherpurchasers-thatlevelofexperienceisreallyovercomingthebigweaknessessaysDuncanClark,ChairmanofBDA（china）,anexpertonChina'se-commerceindustry.“Basically,thereisaone-to-oneconnectionbeingestablished.Andthat'sbreakingthroughthemistrustbarrierifyouwill.SoIthinkwecanlearn，actually-theWestcanlearnfromsomeofthedevelopmentshappeningintheChinesee-commercesector,"saysMrClark.Whatistheauthor’sattitudetowardse-commerce?A.SlightlycriticalB.UnbiasedC.ParadoxicalD.Fullysupportive

32、资料：With55%ofconsumers'customerserviceinteractionsstartingonlineand63%ofadultsusingtheirsmartphoneseveraltimesamonthtoseekcustomerservice，yourmobilecustomerservicetacticsaremoreimportantthanever.Astrongmobilecustomerservicestrategywillnotonlyhelpyouavoidlosingcustomers，itcanhelpyougainnewonesandimpactthebottomline.ThinkfastordroptheballWhenitcomestocustomerservice，speediskey.Ifmycreditcardstopsworking.orifIamtryingtofindthegatetomyflight，orifIjustlostcellreception，Ineededtheresponsefiveminutesago.Whencustomersdogetintouch，it'simportanttoactfasttogetthemtheinformationtheyneed.Forty-twopercentofAmericanshopperscomplainingonsocialchannelsexpectabrandtorespondwithinthehour，and57%expectthesameleveloftimelycustomerserviceviasocialmediaatnightandontheweekendsasduringbusinesshours.Customers，however，arenotjustlookingforspeedyresponses.We'reaccustomedtohavingalltheinformationweneedatourfingertips.AccordingtoForrester.SS%ofshoppersarelikelytoabandontheironlinepurchaseiftheycan'tquicklyfindananswertotheirquestionand30%ofusersconsideringabandoningapurchaseifasiteisnotmobileoptimized，whetherthat’sonyourwebsiteorviayoursocialmediaplatforms.Makesurethatdoesn'thappento