版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
二二Intro2⃞2024medallia.com4©2024二5©2024二costscostsCXCXImpactO1/EXECUTIVESUMMARY二7©2024二8©2024+46%+22%+20%If"veryHigh"AlinvestmentIf$25B+companysize10©2024Basedonmeasurementsdonesofar,whathasbeentheimactofAI?Alwilloutperformhumansin5years…insomeways.cxpractitionerexpectationsofAlinthenext5years,%selecting.willdoworsethanahumanwilldosimilarlytoahumanwilldoevenbetterthanahuman56%12%50%15%38%15%46%43%38%Lookupinformationfromvariousdatasourcessummarizeandexplainlargersetsofinformation successfullycompleteactionsinaprocessldentifyaccurateinsightslconclusionsfromdata Editorcorrectcontentcreatedbyotherscreatewrittencontent56%12%50%15%38%15%46%43%38%38%createpicturecontent38%20%37%ldentifyproperactionstotakebasedoninformation20%37%23%36%createvideocontent23%36%27%30%28%29%37%25%understandandanswerquestionsaskedbypeopleTakeunpromptedactionsbasedonsensingtheyareappropriatecommunicatewithaspokenvoiceinrealtime27%30%28%29%37%25%11©2024Intheirownwords,whatconcernscxpractitionersmostaboutAl2345234512©202413©2024223344Alwillleadtoabrighterfutureforcustomers.14©2024DcxpractitionersareexperimentingwithgenAl.42%16©2024D%selectingverypositiveimpactverypositiveimpactpositiveimpact17⃞2024medallia.com%sayinginvestmentinAlwillbe"veryhigh"innext12months<2%growthrate2-9%growthrate10%+growthratecompanies,bypast12monthrevenuegrowthrate19©2024ImplementingAl:petitors,%selecting20©2024AI-focusedrolesarethenewnorm.%ofcxpractitionerssayingthefollowingappliestotheirorganization:51%51%21©202422©2024Driversindeveloping/pickingAlsolutionsDatasecurity Dataprivacy Returnoninvestment EthicaluseofdatastayingwithinabudgetsolutionsustainabilityAbilitytoscaleacrossbusinessunitslgeographicsHavingadequateemployeetrainingandsupport compatibilityforfuturewavesoftechnology NotdisruptingexistingcustomerexperiencescompatibilityforfuturesolutionsustainabilityAproprietarysolutioninsteadofusingopen-sourcedtechnology NotlosingcustomerswhoworryaboutAlusingopen-sourcedtechnologyinsteadofaproprietarysolutionNotlosingemployeeswhoworryaboutAl23⃞2024medallia.com亚二25©2024亚二Dataanalysisisthe#1usecaseorganizationshavepursued.singlemostimportantAlusecase,%citingImprovingdataanalysisqualityAutomationasameansoflaborcostreductionImprovingdataanalysisspeedImprovingaccesslclassificationofinternaldocsanddataAutomatedactioningofcomms(e.g.closingtheloop,etc.) GenAlforemployeeknowledgelproductivity simulatinglpredictingcustomerbehaviororoutcomesGenAlforcustomer-facingusesGeneratingsynthesizedinsightslscoresfromlargerdatasetsImprovingQA/errordetectionorchestratingmorepersonalizedexperiencesNextbestactionrecommendationsprofilinglsegmentingcustomerbaseAssessingemployeesforproductivitylchurnriskNosingleoneismostimportant4%26⃞2024medallia.com亚二HoworganizationsaremeasuringimpactofAlTOP7of13choicesshown4$revenuegrowth(38%)27@2024medallia.com亚二proportionofcxpractitionerssayingtheirorganization'scurrentcapabilitiesare"advanced"byAItype31%31%Al-baseddataanalytics28%28%25%25%24%24%12%12%othertypesofAl28⃞2024medallia.com亚二organizationsareexploringnewusecases.AlusecasesalreadybeingpursuedRankRankwillbefirstpursuedthisyearImprovingdataanalysisquality11GenAlforcustomer-facingusesImprovingdataanalysisspeed22simulatinglpredictingcustomerbehaviororoutcomesImprovingQA/errordetection3T-3ImprovingaccesslclassificationofinternaldocsanddataGenAlforemployeeknowledgelproductivity4T-3Automatedactioningofcomms(e.g.closingtheloop,etc.)GenAlforcustomer-facingusesT-55GenAlforemployeeknowledgelproductivityGeneratingsynthesizedinsights/scoresfromlargerdatasetsT-56AutomationasameansoflaborcostreductionImprovingaccesslclassificationofinternaldocsanddata7T-7ImprovingQA/errordetectionAutomationasameansoflaborcostreduction8T-7profiling/segmentingcustomerbasesimulatinglpredictingcustomerbehaviororoutcomesImprovingdataanalysisspeedAutomatedactioningofcomms(e.g.clos
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 饲草种子繁育工岗中水平考核试卷含答案
- 儿童牙刷清仓活动方案策划(3篇)
- 儿童冬装清仓方案策划活动(3篇)
- 公益活动剪发策划方案(3篇)
- 分接开关施工方案(3篇)
- 产后出血应急预案纸质(3篇)
- 1-1-Sulfinylbis-1H-imidazole-Clotrimazole-Impurity-20-生命科学试剂-MCE
- 厂房窗户防水施工方案(3篇)
- 喷漆房使用应急预案(3篇)
- 地下喷涂支护施工方案(3篇)
- 物业中控外包合同
- AQ 3026-2026《化工企业设备检修作业安全规范》解读课件
- 经营服务费合同范本
- 《电气工程及其自动化专业导论 第2版》课件 -第2章 电机电器及其控制
- 外墙外保温系统应用技术标准(岩棉) DG-TJ08-2126-2023
- 死亡病例讨论病例汇报
- 2025石家庄市正定县正定镇社区工作者考试真题
- 汽车和解协议书范本
- 《工程造价指标分类及编制指南》附录A 房屋建筑工程
- UL1977标准中文版-2019连接器UL中文版标准
- 中国食物成分表2018年(标准版)第6版
评论
0/150
提交评论