第三章酒店英语1

前台服务1.RoomReservation

预定房间1-1-1A：Goodmorning.CanIhelpyou？

B：

I’dliketobookaroominyourhotel.A：

Whatkindofroomwouldyoulike？B：

I’dliketobookasingleroomforAugust18th.A：

Pleaseholdon.I’llcheckourreservations.I’mafraidwehavenosingleroomvacantonthatday.Whataboutadoubleroominstead？B：

That’sfine,thankyou.1.预定房间A：早上好,可以为你服务吗？

B：

我想在你们酒店预定房间。A：

你想预定什么样的房间？B：

８月１８日标准单人间。A：

请稍等，我查一下预定记录。很抱歉恐怕那天没有空房，换个双人间怎么样？B：

好的，谢谢。1-1-2clerk：

Goodmorning.MayIhelpyou？Jack：

Yes.I’dliketoreservearoomforthreedays,please.clerk：

Forwhichdate？Jack：

ForSeptember15thto18th.clerk：Whichkindofroomwouldyoulike,adoubleorsingle？Jack：

Asingleplease.clerk：

MayIhaveyournameandphonenumber？Jack：JackBrown,andthenumberis362683.clerk：

Whattimedoyouexpecttoarrive,Mr.Brown.Jack：

Oh,about6：30p.m,Isuppose.clerk：

Well,I’dliketoconfirmyourreservation.AsingleroomforMr.Brownat480yuanpernightforthreenightsfromSeptember15thtoSeptember18th.Jack：Right.clerk：Thankyou,Mr.Brown.1-1-2职员：早上好，可以为您服务吗？杰克：早的，我想预定一个房间，住３天。职员：定什么时候的？杰克：９月１５到１８日。职员：您想要什么类型的客房，双人间还是单人间？杰克：单人间。职员：能告诉我您的名字和电话号码吗？杰克：杰克.布朗，电话号码是３６２６８３３３。职员：你什么时候入住？杰克：我想，大概下午６点半的左右。职员：好的，我来确认一下你的预定，布朗先生，９月１５至１８日，订一个每晚价格４８０元的单人间，住３个晚上。杰克：是的。职员：谢谢布朗先生。重点的句子Goodmorning.MayIhelpyou/howmayIbeofassistance/howmayIhelpyou?Whatkindofroomwouldyoulike？Howlongdoyouplantostay？/Howmanynights？Letmecheckthecomputer.Westillhaveroomavailablethesedays.：MayIhaveyourname？Howdoyouspellthat？CouldIhaveyourcreditcardnumber？What’stheexpirationdate？What‘sthepricedifference？Singleroomsare480pernight.Adoubleroomwithafrontview/arearviewI’dliketoconfirmyourreservation.Youcancheckinatanytimeafter1：00p.m.onFriday.Iamafraidwedon’thavenon-smokingroomavailableforthesedates.Wouldasmokingroombeacceptable？

/Whataboutasmokingroominstead？关键词语

singleroom单人间twinroom双人间

doubleroom大床间

familyroom家庭套房

tripleroom三人间

quadroom四人间

deluxesuite豪华套房

presidentialsuite总统套房

vacant/available空缺的

befullybooked全满

payinadvance预付

discount折扣

specialrate特价

Chinaunionpay

Wouldyoulike你喜欢

Iamafraid我恐怕

日期练习4May，20012July,20123October,198630September,20001April,200423June,1999说出房间号码

２．Groupreservation

团队预定1-2-2A：

Goodafternoon！Welcometoourhotel.B：

Goodafternoon！I‘dliketohavetwosuitesandtensingleroom,please.A：

Haveyoumadeareservation？B：

Yes,wehavebookedthemforourgroupfromtheUnitedStates.Iampage.IamfromChinaInternationalTravelService.A：Letmecheck.Yes.TwosuitesandtensingleroomfromChinainternationaltravelservice.B：It’sright.A：CanIseeyourpassports,please？B：Yes,theseareourpassports.A：

Thankyou.Hereareyourpassports.Pleasefillintheseregistrationforms.B：

Theregistrationformsarefinished.Shallwehaveourkeytotherooms？A：

Ofcourse.B：

Thanks.A：

Youarewelcome.Enjoyyourstay.Seeyoutomorrow.B：

Seeyoutomorrow.关键词语Thereservation预定单Passport户照Equip设备Standardroom标准间Groupbooking团体预约Adjacent相邻的Goodafternoon！Welcometoourhotel.Haveyoumadeareservation？TensingleroomfromChinainternationaltravelserviceorChinainternationaltravelagencyEveryroomisequippedwithabath,atelephoneandanairconditioner.有用的句子扩展，集体或单位住宿时I’gotagroupbookingfor6rooms.我有６个房间的团体预定．Whatnameweretheyreservedunder？他们是以谁的名字预定的？Thebookingisunderthenameoftheschool.是以学校名字预定的．Apartyof12？总共１２个人？Wouldyouliketobeonthesamefloor？你们想住同一层吗？Wouldyoulikeagroupdiscount？想要团体折扣吗？８．Check-in入住酒店1-8-2A：

Goodafternoon.WelcometokaililaiHotel.MayIhelpyou？B：

Yes,I’dliketocheck-in,please.A：

Certainly,sir.MayIhaveyourname,please？B：

IamLaurence.A：

Doyouhaveareservationwithus,Mr.Laurence？B：

Yes,fromtonight.A：

Justamoment,please.I’llcheckourreservationrecord.Thankyouforwaiting,Mr.Laurence.YourreservationisforatwinfromOctober5thto7thforthreenights.Isthatallright？B：

Exactly.A：Couldyoufillouttheregistrationform,please？B：Fine.A：Howwouldyouliketomakepayment？B：Byvisacard.A：MayItakeaprintofthecard,please？B：Sure,hereyouareA：Thankyou,Mr.Laurence.Yourroomnumberis3303,that’sonthe13thfloor.Abellmanwillshowyoutheroom.Pleaseenjoyyourstay.关键句子１．请客人写表格，我们能说Pleasesignyouguestbookorregistrationform.Pleasecouldyoufillinyournameandaddresshereandthenputyoursignaturehere．2．订金Iamgoingtohavetotakeadepositof40percentofthetotalcost.Thetotalcostis1000RMBsothedepositwillbe400RMB.IsthatOK？3．客人交上写好的表格后，我们能说Here’syourkeycard.Yourroomnumberis1011,that’son10thfloor.Enjoyyourstay.Seeyoutomorrow.Seeyoutomorrow.或者说Ok,we’realldonehere.Here’syoukeycard.

Ifyouwishtoextendyourstayjustcomeandletusknow.４．热情服务Iamgoingtogiveyouroom1110,becauseithasawonderfulviewofthecity.Here’syourkeycard.It’sonthe11thfloor.Wouldyoulikesomeonetotakeyourbagstoyourroom？Yourroomwillbereadyin15minutes.Haveyoustayedwithusbefore？Areyouhereonbusinessorpleasure？SELLINGSERVICE接待员：行李员会带您到您的房间。顺便告诉您：————————————————————1.今天我们国际餐厅有推出法国起司节活动。2明天晚上7点，在游泳池畔，有一场时装秀。3今天晚上9点，在夜总会，有一场新年派对。4星期一晚上6点开始，在花园有烤肉的活动。提供差一等的客房C：Whichkindofroomwouldyouprefer?G：Iwasinatwinroomforsingleuselasttime.Thesametypewillbefine.C:Iamverysorry,butIamafraidnotwinroomsareavailableonthatday.WouldyoumindasmallersingleroomatRMB400instead?G:Yes,that’sright.C:Thankyou.形容没有房间：Iamafraidwedon’thaveany….available.Thereisnone…areavailable.Wearefullybookedforalltypesofroomsonthatnight.建议换其它类型的房间Wouldyoumindasingleinstead?Iamafraidwehavenodoubleroomsbutwecanofferyouasingleroom.Willthatsuityou?IsthatOK?询问对房间视野的喜好C：Whichkindofroomwouldyouprefer?G：Atwin,please.C:WehaveatwinroomatRMB200pernight.G:I’dlikeaquietroomwithaviewofLushan,please.C:Isee.Wewilldoourbest.G:Thanksalot.C:You’rewelcome.询问对房间类型的喜好C：Whichkindofroomwouldyouprefer?G：Wearefamilyoffour,Ipreferconnectingroomsifpossible.C:wewilldoourbesttobookyouintoconnectingrooms.Ifitisnotpossible,wouldyoumindadjoiningrooms,instead?C:No,butwe’dreallypreferconnectingonesasthechildrenaresmall.园景房GardenViewRoom海景房SeaViewRoom湖景房LakeViewRoom山景房MountainViewRoom高尔夫景房GolfCourseViewRoom内景房InsideRoom;外景房OutsideRoom角房CornerRoom连通房Connectingroom相邻房AdjoiningRoom带厨房客房RoomwithKitchen别墅Villa;公寓Apartment无烟标准间NonSmokingRoom残疾人客房HandicappedRoom/DisabilityAccessibleRoom

行政套房ExecutiveSuite客满时建议客人Iamafraidourhotelisfullybookedonthatnight,isitpossibleforyoutochangethereservationdate?Wemighthavesomecancellations,couldyoucallusagainclosertothedate?Wouldyoulikemetobookyouintoanotherhotel?预订变更/延长/取消客人Ihavemadeareservation.Butmyplanhavechanged.I‘dliketochangethedatetoJuly15th./Iliketoextenditfortwomorelights./Iliketocancel.前台Wewillmakethechangeforyou.WewillextendthereservationforyouWewillmakethecancellationforyou.介绍酒店的服务

Couldyoutellmesomethingaboutthefacilities？

Beforeyougotoyourroomletmetellyouaboutthehotel’swiderangeofservice.There’saverywellChineserestaurantandbars.Thereare3conferenceroomsofdifferentsizeswhichcancaterforparticipantsrangingfrommorethan200to10.Everyroomiswellequippedwithmultimediaoverheadprojector,slideprojectorandotherfacilities.Thehotelprovidemulti-functionmeetingroomsforsmallmeetings.TheNightClubcomprises38KTVroomswithelegantdecorationwhichsetsyouinahappymoodandletsyousingyourheartout.Wehavegym,sauna,spaandfootcare.单词Chineserestaurant中餐厅conferencerooms会议厅multi-functionmeetingrooms多功能会议室cancaterforparticipantsrangingfrommorethan200to10可容纳多至２００到１０人beequippedwith配备有projector幻灯机,投影仪gym健身房sauna桑拿footcare足疗barbershop理发店听力GARDENHOTELRestaurants/bars?Nightclubs?ConferencefacilitiesHealthCentre?Sauna?Swimmingpool?JadePalaceHotelHealthCentre?Sauna?BeautySalon?TENNIS/SquashCourts?coffeeshop/bars?disabledfacilities?酒店的方位和交通路线InthecentreofthecityTothewestoftheportInthewestofManilainMakatiDistrict.10minutesbytaxifromthetowncentre.20minutesbytrainfromBeijing2minutesonfootfromtheseafront/subwaystation迎宾接待A：Goodafternoon,sir.Welcometothesunshinehotel.B：Thanks.Goodafternoon.A：Iamthedoorman,Mr.Short.Letmehelpyouwithyourbaggage.B：It’ssokindofyou.A：Thereceptiondeskisstraightahead.Afteryou,please.B：Goodafternoon,isthissunshinehotel？

A：Goodafternoon,madam,hereitis.Whoareyoulookingfor？B：No,I’mnotlookingforanybody,Iwanttostayin.A：Pleasecomeinandcontactthereceptiondesk.B：Whereisit？A：It’sstraightahead.Iwillhelpyouhandlethebaggage.B：Ok.A：Pleasestepthisway.It’sslippery,pleasemindyoustep.B：Thankyou.A：下午好，先生。欢迎来到阳光酒店。B：下午好，谢谢。A：我是门童，让我帮您拿行李。B：你真是太好了。A：接待处就在前面，请您先走。============================B：下午好，这是阳光酒店吗？A：是的，下午好，女士,您找谁呢？B：不，我不是来找人的，我是来住宿的。A：你请进，请跟接待处联系。B：在哪儿呢？A：就在前面，我将会帮你处理好行李的。B：好的。A：请走这边，地很滑，走路请小心关键词句Doorman门童Bellman行李员Baggageorluggage行李Suitcase手提箱Hangbag手提包Cart手推车Goodafternoon,sir.Welcometoourhotel.Didyouhasanicetrip.下午好，欢迎来到我们酒店，旅途愉快吗？Letmehelpyouwithyourbaggage.让我帮您拿行李Afteryou,please.请您先走Slippery很滑的Mindyourstep走路请小心Totheguestroom

带至客房Bellman：Goodevening,sir.I’llshowyoutoyourroom.Isthisallyourbaggage？Dennis：Yes,that’sright.Bellman：Isthereanythingvaluableorbreakableinyourbag？Dennis：Yes,there’sabottleofwhisky.Bellman：Wouldyoumindtakingthesebottles？Iamafraidthecontentsmightbreak.Dennis：sure,noproblem.Bellman：Thankyou,sir.MayIhaveyourroomkey,please？Yes,hereyouare.Bellman：Thankyou,sir.Youroomisonthe13thfloor.Pleasefollowme.Pleasecomein.Dennis：Theroomlooknice.It’scomfortable.Bellman：Thankyou.Mr.Dennis,thisisthebathroom,andtheswitchishere.Dennis：Thankyouforyourintroduction.Bellman：Hopeyouenjoyyourstayhere.行：

先生晚上好。我带你到房间去。这是你所有行李吗？客：

对的。行：

你袋子里有什么贵重或易碎的东西吗？客：一瓶威士忌。行：先生，您自己提这个袋子，好吗？我怕你里的东西会弄破客：好的，没问题。行：谢谢，先生。请给我房间的钥匙，好吗？客：好的，在这儿。行：请进。客：房间看起来不错，很舒适。行：谢谢。先。生，这是浴室。开关在这里。客：谢谢你的介绍。行：祝您住宿愉快。关键词句

Valuable贵重的Breakable易碎的Comfortable舒适的Introduction介绍HowmanypiecesofbaggagedoyouhaveinallIsthisyourfirsttimetostayinourhotel？MayIhaveyourroomkey？Thecloakroom寄存处Therearesafetydepositboxesatthefrontdesk.Iwanttostoremyluggage.Isthereanythingvaluableorbreakableinit？Thisisyourtag.Pleasetakecareofit,andbereadytoshowitwhenyoupickupyourluggage.MayIhaveyourtag.Thanksforwaiting.Hereareyourbag.词语safetydepositboxes保险箱Tag取物牌Thecloakroom寄存处到达客房

ArrivingattheroomYouneedtoputyourkeycardintheslot.Thenwaitforthegreenlightandturnthehandle.MayIputyourbagshere？Sir,Youcanswitchonthetelevisionwiththisremotecontrolandthethermostatishere.Thisisthein-roomsafe,andtheminibarisoverthere.ShallIturnthecooling(heating)down?ShallIopenthecurtainsforyou?MayIhangyourcoatinthecloset,sir?Therestaurantservesbreakfastfrom7a.m.until11.a.m.Ifyouneedanything,justcallthereception.Thenumberis0.Roomserviceisavailablefrom6a.m..Hopeyou’llenjoyyourstayhere.向客人介绍房间的设备SuitcasestandInternetsocketSafeMinibarSinkShaverFridgeBed-headconsoleDocumentationfolder,hotelstationery常用方位介词On，over/aboveInfrontofAttheendofBetweenUnderIn(side)InthemiddleofNexttoOntheright/leftofThere’sabottleopeneronthesideoffridge.OverhereistheremotecontrolThere’sasmallfridgeundertheminibar.ThebuttonontheleftistocontroltheTV.Thebuttoninthemiddleisfortheradio.Theknobturnsitonoroff.Theknobistoswitchbetweenlanguages.Thebuttonsaretocontrolvolumeandtone,andtomovebetweenchannels.Thebuttonsatthetoparetoaccesslocaltvstations/payfilmchannels为客人指路酒店设施的方位Thetourdeskisinthebobby.Thebeautysalonisonthesecondfloor.Thecoffeeshopisnexttothelift.Therestaurant’sattheendofthecorridor.Thehealthcentre’sonyourright.OnthebalconyAttheendofcorridorGostraightacrossthelobbyTurnleft/rightoutoftheliftGostraightoutoftheliftGostraightuntiltheroadforks.Taketheleftfork听力GoshoppinginShibuyaVisitUenoParkBuysouvenirsinAsakusaoldquarterSpendtimeinShiniukuParkVisittheImperialPalaceVisittheBonsaiVillageGohikinginChichibuTamaNationalParkWatchashowatKabuki-zaTheatre.1.直走Gopast(abuilding)Godown(aroad)Gothrough(apark)Goover/across(abridge)2.转弯走Turnleft/rightTakethesecondleft/rightFollowtheroadroundtotheleft/right替客人传话KEYWORDWewillinformhimwhenhecomes.Heaskedmetotellyouto……客人与前台C:Goodmorning,sir.MayIhelpyou?G:Yes.Ihaveaveryimportantclientcomingbetween9and9:30a.m.ButIwon’tbeinmyroom.Whenhecomes,couldyoutellhimtellhimthatI’llbeinthecoffeeshophavingbreakfast?C:Areyouahotelguest?G:Yes,Iamstayinginroom155.C:MayIhaveyourclient’sname,please.G:It’sJasonofB.TEngineering.C:Thankyou,sir.Wewillinformhimwhenhecomes.Untilwhattimewillyoubeinthecoffeeshop,sir?G:Until10:00a.m.C:Isee,sir.来访者与前台J：I’dliketomeetMr.Hahninroom300,butheseemstobeout.Doyouknowwhenhewillbeback?C:MayIhaveyourname,please?J:It’sDacanayofB.TEngineering.C:Justamoment,please…Mr.Hahnwillbeinthecoffeeshopuntil10:00a.m.Heaskedustotellyoutomeethimthere.J:Thankyou.C:Youarewelcome,sir.递交包裹C：Goodafternoon,sir.MayIhelpyou?S:I’dlikethispackagetobedeliveredtoMiss.DickisoninRoom108.C:Certainly,sir.Isthereanythingvaluableorbreakableinthepackage?S:No,there’sisn’t.C:Isee,sir.Couldyoufilloutthisform,please?S:Hereyouare.C:Thankyou.Wewilldeliverittoheroomwhenshearrives.C:FrontDeskspeaking.MayIhelpyou?D:ThisisDickinsoninRoom108.Mymessagelampison.Istheresomethingforme?C:Yes,ma’am.ThereispackageforyoufromMr.Smith.Shallwedeliverittoyourroom?D:Pleasedo.C:Certainly,ma’am.Wewilldeliveritrightaway.Letters/email

DearReservationManager:

Iwouldliketoreserveanon-smokingroomwithadoublebedandbabycot.IwillarriveinBeijingonthethirdofOctoberandstayuntiltheeighth.Anearlyreplywouldbeappreciated.yoursincerely.FrancisArnold

DearMr.Arnold:ThankyouforyouremailofAugust20th.Wecanofferyouanon-smokingdoubleroomonthefirstfloorwithaviewofthedowntownshoppingareafromthe3rdofOctobertothe8th.OurratesareRMB1000pernight.Wewillprovideyouwithababycotatnoextracharge.Kindlyconfirmyourbookingbyfaxoremailsincethisisabusyperiodoftheyear.Pleasefindtheattachedbrochureandtariffsheetgivingyoufulldetails,andpleasedonothesitatetocontactusifyouneedanyadditionalinformation.

Yoursincerely,

Mr.LeiYaoReservationSupervisorDearMr.Arnold:ThankyouforyouremailofAugust20th.Unfortunately,wearefullybookedfortheperiodyoumentioned.Wehopethatitwillbepossibletoaccommodateyouinfuture.

Pleaseseetheattachedbrochureandthetariffsheet.

PleasedonothesitatetocontactusifyoushoulddelayyourtravelplansuntilNovemberorlater.Yoursincerely,

Mr.LeiYaoReservationSupervisor

总机：TELEPHONEDESK在现代化的酒店内1.总机主任:TelephoneSupervisor2.接线员：Telephonist一、接听外线电话：

1、电话铃响三声接起，中英文清晰报出酒店名称：

SunHotel,mayIhelpyou?2.为客人转接电话

I’llputyouthrough.Iamputtingyouthroughnow.Youarethrough.请求提供客人资料Isheaguestatthehotel?Couldyougivemehisroomnumberplease?请对方稍等：CouldyouwaitamomentwhileIputyouthrough,please?Holdon,please?电话占线时Sorry,thelineisbusy.pleasecallbacklater!Thelineisnoisy/thevoiceisfaint/Ihadcrossedline,wouldyoutryagainlater?3.记录电话留言说明客人不在房间Iamafraidthere’snoresponse.Iamafraidthere’snoanswer.Thereisnoreplyfrom…,nooneispickingup.Iamafraidheisinameetingatthemoment.建议对方留言CanItakea