策略性提升员工敬业度

1、策略性地提升员工敬业度,MaggieHuangLearning&DevelopmentManagerCAAsiaNorthDec.22,2005,2,Introductions&IceBreaker,3,TimeSchedule,13：3014：00Arrival14：1014：20Warm-Up14：1014：20Warm-Up14：2015：20Presentation15：2015：35TeaBreak15：3516：20Presentation16：2016：55Q&A16：5517：00SessionEvaluation,4,TheConceptofENGAGEMENT,5,What

2、IsEngagement?,ItsnottheagreementtomarryEmployeeEngagementistheextenttowhichemployeescommittosomethingorsomeoneintheirorganizationandhowhardtheyworkandhowlongtheystayasaresultofthatcommitment.,6,EMPLOYEEENGAGEMENT,EMPLOYEEENGAGEMENTHewittsdefinesEngagementasastateofemotionalandintellectualcommitmentt

3、oanorganisationorgrouptheextenttowhichemployeesarepassionateaboutworkingforCA.Engagedemployeesareproductive,innovativeandtakeownershipofresults,therebycreatingandsustainingacompetitiveadvantagefortheorganisationandhelpingimprovebusinessresults,7,AboutEngagement,ThreekeybehavioursindicatestrongEngage

4、ment.WeseeEngagementwhenpeople:SAYConsistentlyspeakpositivelyabouttheorganisationtocoworkers,potentialemployeesandmostcritically,customers(currentandpotential)STAYHaveanintensedesiretobeamemberoftheorganisationSTRIVEExertextraeffortandengageinworkthatcontributestobusinesssuccess,8,Whywecare?,Engaged

5、workforcesproduceaboveaverage:Customerloyalty(56%aboveaverage)Employeeretention(44%)Safetyrecords(50%)Productivity(50%)Profitability(33%),Source:1999Gallupresearchresults,9,THEBUSINESSCASEFORENGAGEMENT,10,ENGAGEMENT&TOTALSHAREHOLDERRETURN(TSR),11,ButHowtoimproveENGAGEMENT?,12,Canwestateclearlywhatis

6、ourcompanysBusinessStrategy?,Takingtimetothinkandreflectmaybemoreimportantthanmanybusinessesallowtimefor!Copyright:Intuitives.http:/www.sxc.hu,13,ThebestwaytounderstandBiz.Strategyis,15,HowtoFacilitateyourBusinessStrategy.AsiaNorthBuzplanVisual-ConnectInitialPresentation.ppt,16,17,OurBusinessPlanis,BusinessGoal,Outcomes,Measures,Milestone/Actions,18,Goals,Outcomes,Measures,Milestone/Actions,OurStrat