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1、,站长站素材 SC.chinaz.COM,Web Building,Web Solution,Web Consulting,Web CI Web Design Web application,e-Marketing,E-CRM,e-Marketplace,SCM,Supplier,Customer,Supplier,Customer, , Order Fulfillment ,e-Business Value Chain,Consulting,Marketing,Contents,Flash,Design,Coding,CTI,UMS,Mailing,Server,D/B,Creative,I

2、nteraction,System,ebiz Integration,Strategy,Sopping,eCRM,IRM,VOC/ RMS,e- Learning,Interactive Full Service, ebiz, ,eSolution,eBiz Sector & Solution, eSolution ,LIFE,System,INFORMATION,COMMUNICATION,Techno Village,/,/,/,/, / / ,/,Mail+SMS+Fax+, , , DB, ,/,eBiz Total Service,eBiz Strategy,eBiz Operati

3、on,eBiz Consulting,Planning,Contents,Solution,eBusiness Integrator,eBiz Building,Marketing,eBiz total service,eBusiness Transformation,Supplier,Supplier,Supplier,stockholder,Employees,On-line,Off-line,SCM ERP IPS,eCompany,EIP/KMS/GW,IRM/RMS/PRM,WebSite CRM/CP,Partners,PACS,ERP,CRM,EIP,Mailing,B2Emal

4、l,Integration Developers,Web Service,Enterprise Solution,Business Fields : SI Development & Solutions,eCompany ,SCM/IPS,DW/CRM,Customer,Stockholder,Supplier,eCompany,IRM/RIS,GW/KMS,ERP/EIP, Data Integration,Enterprise CRM,eCRM,Data Warehousing/Integration,Web LogData,Data Base,TransactionData,Custom

5、er Profile,SM MU,SI MU,NI MU,R&D MU,eBiz Total Service,eBiz Total Service, ,Service,Sales,CRM Data Warehousing/Integration,SMS Channel,Web FAX Channel,eMail Channel,Web Site Channel,Post channel,Consumer,Investor,Purchaser,Analyst,The press,Club,Marketing,Customer Interaction Platforms Interaction M

6、anagement Infrastructure,Customer Communications,e-CRM,E-Mail,EDMS,GW,KMS,2( ),ERP,1 ( ),CRM,SCM,E-Planning,Office Management System,Customer A,Customer B,Customer C,Supplier A,Supplier B,Supplier C,eBiz Consulting,eBiz Solutions,eBiz Integration,eBiz Solutions & Service,Internet Area BSP Area SI Ar

7、ea NI Area,eCRM,WCMS,IRM/PRM,Mailing,MES,CTI,PABX,IBS,Network Integration Automation System Enterprise Network,CRM/DW,EIP/EKP,ERP/SCM,GW/KMS,SI consulting SI development SI management,Web consulting Web development Web management,NI Area,SI Area,Web SI Area,eBiz Solutions & Service,Web SI Area SI Ar

8、ea NI Area System Area,DW/E-CRM / CRM,E-Marketplace,SCM,ElS,GW/KMS,ERP,CMS,Management & Business,B2B,Marketplace,IPS,EIP/EKP,PMS,Partner & Supplier,Customer,B2E,B2C,B2M,eBiz Sector & Solutions,2004 , ,Consulting,eSolution,2004,Web Building,Web integration Publishing DB generation,Web Design,Innovati

9、on,Operation,Optimization,Business & IT Strategy,Supply Chain Execution,eBiz Enterprise Management,SI Business Area,SI consulting SI development SI management N/W management New technology,Network Integration - Network Consulting - Network Integration - Network Management,SI Area NI Area Solution Ar

10、ea SM Area Internet Area R&D Area Consulting Area,CRM,Forecasting, Opportunity Management, Configuration, Generation ,Forecasting, Customer Care Spare Management ,Forecasting Personalization Campaign Management Marketing Encyclopedia,ERP,CMS,SCM,EIP,eStrategy,Solution & Service - SI Development & So

11、lutions,Marketing,Sales,Services,One-Stop Service,10%,10%,5%,5%,BSP,IT consulting IT development IT management N/W management New technology,Wireless Internet,Web Contents,Web Mailing,Web SI,eBiz Solutions & Service,BSP Area Internet Area SI Area NI Area Consulting Area,BSP MU : (Business Service Pr

12、ovider Management Unit),Internet Area BSP Area SI Area NI Area,55%,15%,20%,10%,eBiz Solutions & Service,Consulting for eBiz eStrategy Consulting. eManagement Consulting eBusiness Restructure Consulting e-CRM,e-Marketing Consulting,e-Solution/ e-Infra/ e-Infra,SI consulting & management,Network Integ

13、ration / Automation System,IT development & management,SCM,CRM,e-Supply chain Management,e-Customer Relationship Management,E-biz transformation,System,- , - ,- - Supply Chain ,ERP/EIP,e-Business Perspective,eBiz Consulting,e-Marketing & Promotion,eCreative & Contents,eBiz SI & Solutions,eBiz Servic

14、e Domain,eBiz Total Service,e-CRM function,e-Customer Relationship Management,e-CRM,e-CRM,Adaptation,Analysis,Data Gathering,eBiz Solution analysis _e-CRM, / , ,46%,22%,19%,Source:Executive Issues Survey CEO Global Business Study,The Alexander Group, Incorporated, , , , ,7%,6%,Summary, ?,CEO , ,1 2

15、3 4 / 5 Restructuring 6 7 (Globalization) 8 9 (Geopolitical) , ,1 2 3 4 5 6 7 Restructuring 8 (Globalization) 9 (Value-Added Supplier Relationships), ,1. ,5. , , ,4. ,3. ,2. ,1. , ( ) ? ?, Site ?, Site Site ( , ) ?, / ? ?, ? ?, ,eCRM,e-CRM , 2, ,90 , : 60% ( 80 90% ), , : 40%, 2,3. ,2. ,4. ,5. ,6. ,

16、1. , 2, , (), / , : 100 / : 10, / (), , , , ,- , , ,: ,5 ,Strategy,Contents,Solution,Brand A,Brand B,() ,Ebiz , , ,Brand C,Summary,- ,Integration Branding & Identity,Off-line On-line Business WCMS e-CRM ,1. 7 ( ) 2. Web Solution ,Off line Business On line Business ,Vision,Mission,Planning,1. Summary

17、,- ,Supplier,Customer,eCompany,e-Business Sector & Solutions,Partner,Stockholder,Employee,IPS SCM,IRM PRM,e-Marketing,GW+KMS EDMS,Buy Side,Sell Side,ERP EIP,Customer,Partner,Shareholder,Employee,e-Business Solutions,Sales Team,System Team,Consulting Team,SI MU,Network Team,Automation System Team,Ent

18、erprise Network Team,NI MU,eBiz,CRM,EIP,R&D,eBiz Collaboration Network,Website Strategy,Site E,Site B,Site H,Site F,Site A,Site G,E-biz Transformation,AS IS,TO BE,Site C,Site D,Strategy and Implementation,e-Shopping,Information,eBusiness,Business Function & Strategy,Himart,2. ., , , , ?,Publish,Inte

19、ract,Transact,Integrate,Customer Information Access HSE Communication,Customer and Technical Support Supplier Relationship Management,Electronic Order to Cash Electronic Procurement Supplier Bidding & Selection,Integrated Planning and Forecasting Integrated Plant Management,: ,e-Business _Fulfill De

20、mand,Proposal,- Web Site System ,Value,2003,2004,2005,2006, / ,e-Branding B2B / B2E Web (EIP) personalization(e-CRM / DM ), ,E-Biz , ,1,2,3, Branding & Identity (Web CI) Business / (Site Concept) System & Solutions,Web Site, 2003, 2004,EIP,e-Biz SI,Web SI,Web, 2005,eBiz Planning eBiz Integration e-P

21、ackage/Solution e-learning Solution e-Total Marketing,Web Identity Web Contents Web Promotion Web Applications,Web SI Planning Web System Integration SMS / eFax / Mailing eCRM / IRM / CMS e-Marketing(PRM),Web SI & eSolution,eBiz Value,eBiz Transformation,e-biz Total Solution,e-Business ,Convergence,

22、Industry Transformation,Value ChainIntegration,Channel Enhancement, : PwC,eBiz Transformation,Solution Development,30%,60%,30%,60%,Customer,Customer,Supplier,Supplier,Loyalty,System Integration,eCRM IRM PRM,Solution Development,eOffice,eConsulting,eVenture,eSolution,eCompany,Business Domain,eBiz Str

23、ategy Consulting. eBiz Management Consulting eBiz Restructure Consulting,eCRM(Web call center) eCommunity eFAX(Dial Fax) eIRM WCMS,Real estate portal Network swap service Internet Fax Tour portal Internet broadcasting Community portal,EDMS GroupWare Enterprise Knowledge Internet Purchasing System,Ap

24、plication,Web DB Integration Mobile Application Customer Integrated,Home Page,System,Solution,e-branding Web Style Guide On-line Marketing,DB/Web Server Multimedia Server Wireless/Security,e-CRM e-Marketing WCMS .,e-Business Transformation,Marketing Innovation,Channel Innovation, , ,eOffice Solution

25、 Planning, , , .,() / ., , .,45%,15%,5%,35%, .,KMS,EIS,EDMS,SCM,CRM,Non-formal Information,Enterprise Knowledge/Information Portal,EKP-EIP,Solution & Service - SI Development & Solutions,GW,ERP,How convenient would it be, if we can view all the numerous information scattered on the internet, such as

26、 Intranet, GroupWare,(ERP),(CRM),(SCM) gathered in single screen?,eBiz Solution,eCRM,2003,2004,2002,SMS,CMS,PMS,EIP,ERP,SCM,Electronic Decision Making,E-mail,E-board,Schedule Management,MIS,Name Card Management,Career Management,Human Relationship Management,Survey,messenger,Solution & Service - eag

27、leOffice,GW eagleOffice,Defense Defense, the Agency for nationalsecurity institution etc.,Finance Bank, Insurance, Security, Credit Card, Investment Trust etc.,Chemistry Petrochemical, heavy chemical/ explosive/energy etc.,Service Distribution /service/leisure/ educational institution etc.,Public se

28、ctor Government organization/ government investment institution etc.,Industry Machine, construction, assembling, equipment etc.,SI MU Business Fields,Business Fields : SI MU,Company Organization,Company,Organization,eBiz Solution,Consulting,Internet Biz,System,Solution Mu,R&D MU,Planning MU,INFRA MU

29、,Organization,Planning & Public,Supporting Team,President & CEO,CS team Biz 1 team Biz 2 team Biz 3 team,Sales 1 team Sales 2 team SI System team SI Develop team,Sales 1 team Sales 2 team Automation team Network team,Consulting 1 team Consulting 2 team Consulting 3 team,eBiz team Solution team,SI MU

30、,INFRA MU,Consulting MU,R&D MU,BSP MU,Organization,How to reach online user and provide Customised In-depth product information?,How to sell products and process orders Over the Web?,What are new offerings, unique to the Web?,How to revolutionise business models and shift value creation?,Product/Ser

31、vice Innovation,Business Model Innovation,Marketing Innovation,Channel Innovation,Source : Arthur D.Little,eBusiness Perspective,( e-Business ),Channel Enhancement,Value Chain Integration,Convergence,Industry Transformation, , Win-Win, (: ) , , ,: PwC, eBusiness ,Web SI - Web SI Consulting - Web App

32、lications - Web Solutions,e-Biz / M-biz - e-Biz Consulting - e- Biz Integration - e-Biz Solutions,e-Biz Total - e-Total Consulting - e- Biz Total Integration - e- Biz Total Solution,Business Value,100,250,300, , ,120,400,700,Degree of Innovation, , ,Web build - Web Planning - Design/Component,44.9%,

33、2.3%,9.4%,15.9%,15.4%,12.3%, , , ,: ,eBiz Service & Solutions,10%,15%,20%,55%,2004,Web Service & Solution,eBiz Consulting,SI Service & Solution,Network Integration,50%,15%,10%,10%,15%,30%,20%,30%,7%,10%,5%,SCM CMS ERM ERP KMS HRM,SCM (Supply Chain Management),2004,2003,ERM (Enterprise Resource Manag

34、ement),SI Development & Solutions, IT. , : , IT , IT ,10 20 50 100 100 ,100 (845 ),10 (4,159 ),5 10 100 200 200 , ,30%,30%,40%,50%,( : %),100 80 60 40 20 0,1,2,3,4,Solution ,CMS,GW/KMS,PMS,SCM, ,946,973,989,1,078,1,110,1,195,1997,1998,1999,2000,2001,2002,4,000 3,000 2,000 1,000,(),(/),: , ,450 400 3

35、50 300 250 200 150 100 50 0,(:),: ,2004 1 ,10,000,20,000,Solution,ERP CRM/DW KMS/GW EDMS WCMS Mailing Community B2B FAX,(: ),(21,626),(18,122),(9,807),(7,984),(7,467),(10,266),(14,073),(7,810),50%,100%,Solution,ERP CRM/DW KMS/GW EDMS WCMS Mailing Community B2B FAX,97%,87%,75%,52%,55%,75%,65%,100%, ,

36、2002,2003,2004,2005,2006,( : ),5,000,6,800,5,500,8,000,6,500,5,500,Extension,Front end,Back end,B2C / e-Community / Cyber IR Web Business / e-Marketing,System (HW) / Network(LAN,WAN) Solutions / Applications,9,000,5,000,4,500,7,500,2004 ,Product,:,1,300 1,200 1,100 1,000 900 800 700 600 500 400 300

37、200 100,1999,2000,2001,2002,2003,2004,2005,2006,2007,(: ),:924 :742,61,166,195,238,369,611,924,1337,350,551,538,543,561,645,742,862,1,007, _ , IT ,228,24,20,41,59,67,40,52,134,174,73,137,228,310,162,2,6,10,117,166, , , :16%, :16.6%,: KISDI,400,1,000,9 IT , , ,S/W, SoC, ,TV,Post-PC,S/W,2002,2007,2002

38、,2007,2004 ,(:),2003,2004,2005,1,000,500, ,1,500,20%,12%,600,400,300,500,1,000,15%,2003,IT ,IT,100 90 80 70 60 50 40 30 20 10 0,240 200 160 120 80 40 0,143,1,2,3,4,5,6,7,8,9,10,11,133,154,157,147,157,154,153,171,190,186,IT,(:),: ,34.7,27.7,20.8,12.9,16.2,10.0,18.2,27.4,26.7,31.3,24.7,2001,2002,2003,

39、400,700,1,500,250,Value Profit,350,500,Solution ,2,000,(:),2004,700,CMS,GW/KMS,ERP,CRM/DW,UMS,EIP,SCM,PMS,CMS, _ ,:,800 700 600 500 400 300 200 100 0 -100 -200 -300 -400,1999,2000,2001,2002,2003,2004,2005,2006,2007,182,475,730,-34,-192,-305,-343,-385,-289,:924 :742,(: ),Knowledge Management,e-Commer

40、ce services,CRM,ERP,SCM,Business Intelligence,enablement Service,Web + IT Integration,Business Value,Technology Value,Customers,: IBM,e-Business Perspective,Suppliers,Technology & Communications Infrastructure,eBiz Solutions,eBiz Integration,eBiz Strategy,B2E,B2B,B2C,B2M,Product Leadership,Relations

41、hip management,e-Business Transformation,e-Business planning,Mailing,Business,SCM,e- Automation,PABX,e-Market,ERP,MES,IBS,EDMS,Group D,GW,HRM,PRM,DW,IRM,KMS,EIP,WCMS,RMS,ERM,e-IPS,e-Fax,e-Search,e-CTI,e-Community,Employee,Customer,eBiz Solution analysis _CRM,CRM : Customer Relationship Management,e-

42、CRM,CRM,eBiz Solution analysis _CRM,CRM ,Customer Relationship Management, , ,Customer,Customer,Customer,Customer,Customer,Customer,e-CRM , ,CRM , : , : ,CRM System,one to one marketing,Information,Portal,eGS,Transaction,Information,eGS,eGS,Transaction,Portal,e-Gov. Service Integration,e-Government

43、Service Network,SCM System,EKP/EIP System,CRM System,e- Company System Network,Supply Chain Integration,Enterprise Knowledge Information Portal,Customer DB Integration,EUROPE,ASIA,N. AMERICA,S. AMERICA,OCEANIA,AFRICA,SCM ERP EKP/EIP,eBiz Solution ,EUROPE,ASIA,S. AMERICA,OCEANIA,AFRICA,Global network

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