说课课件.ppt

1、Unit 4 Ill have to have my cell phone replaced.,中等职业教育课程改革国家规划新教材,Period 1,说课人：朱秀军,说 课 流 程,教学过程,教学反思,本节课的教学内容是高等教育出版社出版的英语基础模块3（第二版）第四单元中的第一课时，本节课要求学生学习掌握顾客投诉时的词汇、句型以及投诉时描述的问题和对问题的处理方式，主要培养就某件事进行投诉和处理投诉的口语表达能力。,学情分析,本课的教学对象是14级农艺班的学生，共51人,其中男生44人,女生仅7人,男女生比例严重失调，对于英语的学习积极性不高，且学生基础比较薄弱，有厌学情绪，甚至有疑虑和抵触

2、的心理。这就要求老师耐心指导,设法创设情境,以培养学生的学习兴趣，从而提高学习效率。,教学目标,1.学习并掌握词汇 complaint, replace, refund,under 2.学会使用“.doesnt work”， wrong with.”,“Ill have to have .replaced.”等描述问题并寻求解决办法。,初步了解并掌握顾客投诉时描述的问题和对问题的处理方式。,学习初步的服务意识，能够以较专业的方法对待顾客投诉。,be disappointed at,repair and so on.,“there is something,guarantee,1.顾客投诉所涉及

3、的词汇和句型。 2.顾客投诉时描述的问题和对问题的处理办法。,培养就某件事进行投诉和处理投诉的口语表达能力。,创设学习氛围 激发学习欲望 增强学习兴趣,任务设置法,小组合作法,情境教学法,创设问题情境 培养问题意识 促进思维发展,组织探究活动 提高实践能力 培养创新精神,坚持以“教师为主导，学生为主体， 任务为基础”的教学策略。,理论依据：,合作探究,自主学习,网络查询,课前预习,归纳整理,自主学习 探索新知,课堂小结,课前预习 创设情境,课后作业,拓展练习 突破难点,小组合作 突出重点,任务驱动 引导启发,1.利用网络查资料，初步了解在商场客户与商家产生纠纷的有声文件或图文资料。2. 预习课

4、文，试读对话，初步了解文章大意。3.让学生指出自己在预习课文时遇到的问题。,学生课前准备,（详见附表:学生预习方案）,Lead-in(创设情境，引入新课）,Look at the video,just guess whats wrong with them.,Situation 1：,Look and match.,a. It is broken.,b. It is the wrong size.,c. It is stained.,d. Some components are missing.,Situation 2,Think and list., when people get the

5、wrong goods. when there is some quality problem. when people are not satisfied with the service. when the clerk is not polite. when the goods are damaged. when the goods are delayed. when there is sth wrong with the goods. .,Task 1,对话原文,Listen, read and underline.,Read and complete.再读对话，回答问题,1.Why d

6、oes Tim go to the shop? 2.Whats wrong with the cell phone? 3.When does Tim buy it? 4.How does Tim like the cell phone? 5.Will the staff give Tim a refund or a replacement?,Task 2,?,1. I bought this cell phone in your shop but there seems to be some problem with the battery. 2.The power of the cell p

7、hone cannot last for a whole day. 3.I bought it and its still under guarantee. 4.Im very disappointed at . 5.Well get this cell phone exchanged for you in no time.,Guide and complete. (教师引导，学生思考),Sentences training :,(1)I bought 这部手表in your shop but it doesnt work very well. (2) This computer 有问题 an

8、d when I 玩游戏yesterday ,I found it 总是死机 . (3) I bought it 两个月前 and its 仍在保质期内. (4) Im very disappointed at 你们的售后服务 . (5) Id rather 换一双鞋子 ,please .,Task 3,Look and talk. 两人一组，根据下面的图片，用所给句型对话。,A: Ill have to have this _.,B: What is the problem?,A: I bought this in your shop but _.,B: _.,Task 4,Read and

9、 complete.,Clerk: Tim: Clerk: Tim: Clerk: Tim: Clerk: Tim: Clerk: Tim:,Good morning! How can I help you, sir? Ill have to have this TV _ . Whats the problem? I bought this TV in your shop but there is _ _ with it. When did you buy it? I bought it one week ago. Im very _ at its quality(质量). Im sorry.

10、 Would you like a _ ? No, I want to have this TV_. No problem, sir. Well get it exchanged for you in no time(马上). Thank you.,replaced,disappointed,refund,replaced,something wrong,拓展练习,突破难点,Read and complete.,Clerk: Tim: Clerk: Tim: Clerk: Tim: Clerk: Tim: Clerk: Tim:,Good morning! How can I help you

11、, sir? Ill have to have_ _ _. Whats the problem? I bought this T-shirt in your shop but _ _ _ _ _ size . When did you buy it? I bought it one week ago. Im very _ at its quality. Im sorry. Would you like a _ ? No, I want to _ _ _ . No problem, sir. Well get it exchanged for you in no time. Thank you.

12、,disappointed,refund,the T-shirt replaced,it is of the wrong,have it replaced,Look back,Summary（课堂小结）,1)Key wordsexpressions: battery,replace,damage,inconvenience,receipt,quality,refund,exchange,havereplaced,be under guarantee,be disappointed at and so on. 2)Sentence patterns: a. doesnt work and whe

13、n I yesterday ,I found b. I bought it and its still under guarantee. c. Im very disappointed at . d. Id rather have replaced / get a refund.,Homework,1.Last week you bought a new watch from the super-market .But now you find it doesnt work well . So you go to the supermarket to ask for a refund .Make a dialogue with your parter using what we have learnt in this period. 2.Finish the tasks 1、2、3 on page 29 on your exercises b