KickOffMeetingGMPPT课件

1、,Wanda Realm Beijing 2015 KICK OFF Meeting 北京万达嘉华酒店2015年启动大会,Being ready for 2015! 准备好迎接2015！,1,.,2,Objective 目的,Why do we need a Kick Off Meeting? 为什么需要召开启动大会？,.,Confucius 孔子之道,“When it is obvious that the goals cannot be reached, dont adjust the goals, adjust the action steps.” 原文：“射有似乎君子，失诸正鹄，反求诸

2、其身。” 直译：目标貌似绝对不能实现时，不要调整目标，调整你的行动步骤。,3,.,4,GM Expectations - Priorities 总经理期望-首要,Focus on projects and progress 关注于目标及过程,.,5,GM Expectations - Collaboration总经理期望-合作,Be individuals and work as a team 作为个体以团队形式工作,.,6,GM Expectations - Responsibility总经理期望-责任,Teach every single one of your team members

3、to treat the hotel as it would be their own 让团队每个人将酒店的事作为自己的事,.,7,GM Expectations - Initiative总经理期望-首创精神,Be creative & innovativeit does not always have to cost a lot of money 有创造力和创新精神。无需花费一分钱。,.,8,GM Expectations Bottom Line总经理期望-结果,Look at every revenue opportunity: 寻找可以提高收入的所有机会： Front Desk 前台 C

4、oncierge 礼宾 Instant Service 快捷服务中心 Food & Beverage 餐饮 Health Club 健身中心 Promotions 促销活动,.,9,GM Expectations Hunger for More总经理期望-渴望更多,Upselling! 增销！,.,10,GM Expectations - Leadership总经理期望-领导力,Be leaderswalk the talk! 做真正的领导.走动并交流,.,11,GM Expectations - Development总经理期望-发展,Be teacherspeople remember w

5、hat they have seen and done, not what they have been told 做良师.人们总是会记得他们做过的事情，而不是被告知的,.,12,GM Expectations - Competitiveness总经理期望-竞争力,It is a competition 这是一场竞赛.,.,13,GM Expectations - Balance总经理期望-平衡,but it can still be fun! .但乐趣无穷！,.,14,GM Expectations Goals总经理期望-目标,Know your goalsand communicate t

6、hem! 明确你的目标.并与他们交流,.,15,GM Expectations - Ambition总经理期望-雄心壮志,Aim high 目标高远.,.,16,GM Expectations - Recognition总经理期望-认可,and celebrate success! .并庆祝成功时刻！,.,17,Desired Achievements渴望得到的成就,Wanda Realm Hotel of the Year年度最佳万达嘉华酒店 Wanda Realm GM of the Year年度最佳万达嘉华总经理 Dining Awards饮食奖项 Business Hotel Awar

7、ds商务酒店奖项 MICE Awards会务会议奖项 GEI Awards宾客满意度奖项,.,18,GM Expectations - Training总经理期望-培训,Practice, practice, practice 练习，练习，还是练习。,.,19,GM Expectations - Rewards总经理期望-奖励,Incentives are great 奖励是极好的。,.,20,GM Expectations - Mindset总经理期望-思想状态,but we must make sure .但我们必须确定.,.,21,GM Expectations - Goals总经理期望

8、-目标,that they are aligned to help us achieving our goals! .他们愿意帮助我们共同实现目标！,.,22,GM Expectations - Marketing总经理期望-营销,.,23,GM Expectations - Communication总经理期望-交流沟通,Communicate effectively! 富有成效的沟通！,.,24,GM Expectations Guest Relations总经理期望-宾客关系,Aim for operational excellence by taking every opportuni

9、ty to talk to guestsand follow up on what they say! 为了出色的服务，抓住所有机会跟客人交流.并跟进他们所需,.,25,do not just talk greenact green!.不要总说绿色环保.真正行动起来！,Energy Conservation Committee节能委员会 Corporate Social Responsibility企业社会责任 Measurable Results可衡量的结果 Management to Lead by Example以榜样的力量领导,.,26,Department Cluster Commu

10、nication部门成组交流,Share best practices分享优秀实践案例 Look for experts if you need help如果需要帮助，找专家 Assign responsibilities & take ownership分配责任并有主人翁意识 Make use of individual strengths & use advantage against the competition利用个人能力和优势对抗竞争,.,27,GM Expectations - Benchmark总经理期望-衡量基准,if the competition is good .如果竞

11、争很强,.,28,GM Expectations - Become a Benchmark总经理期望-变成衡量基准,we have to be better! .我们需要更强！,.,GM Expectations - Productivity总经理期望-生产率,Find ways to work smarter 找到一种更聪明的工作方式.,29,.,30,Winners Never Quit!胜者永不言弃！,.,31,Admin Focus行政管理重点,Head Office Communication总部沟通 Productivity生产率 Local Networking (Governm

12、ent, Wanda, Community)政府关系（政府部门，万达，社区） Sales Calls / Market Share客户拜访、市场份额 Feedback反馈,.,32,Human Resources Focus人力资源重点,Labor Cost人工成本 Team Member Engagement员工忠诚度 Development发展 Recruitment招聘 Hotel activities酒店活动 Training培训,.,33,Sales & Marketing Focus市场营销重点,Corporate Account Productivity公司账户生产率 MICE会

13、议会务 Weddings婚宴 PR / eCommerce / Awards公共关系、电子商务、奖项 Outside Catering外包饮食服务 Customer Events客户活动,.,34,Engineering Focus工程重点,Energy Conservation能源节约 Defect Rectification缺陷修复 Preventative Maintenance预防性维保 Green Hotel Operation绿色酒店运营,.,35,Food & Beverage Focus餐饮重点,Revenue Generation & Promotions收入及推广活动 Br

14、and Standard Compliance品牌标准执行 GEI宾客满意度 F&B Cost & Productivity餐饮成本及生产率 USP & Marketing独特卖点和市场营销 Upselling & Incentives增销和奖励,.,36,Finance Focus财务重点,Cost Control成本控制 Cluster Purchasing集采 Audit Compliance审核 IT System Management IT系统管理 Capex固定资产 Checkbook Accounting系统监控,.,37,Rooms Operations Focus房务运营重点

15、,Brand Standard Compliance品牌标准执行 GEI宾客满意度 Upselling & Incentives增销及奖励 Guest Relations宾客关系 Brand Feature Pull-Through品牌特点推广 Safety安全,.,38,GM Expectations,Text,.,Mission & Vision Statement使命和愿景陈述,39,.,Wanda - Vision & Mission Statement万达愿景和使命,“To provide our customers with a superior experience that exceeds expectations based on our oriental Chinese heritage and traditions“秉承中华礼仪 超越至善期望 创造尊崇体验,To be the leading global luxury hotel management group in China.成为国际领先的中国豪华酒店管理集团,Everyday Wanda does: 万达每日所做之事：,And if Wanda does exceedi