管理信息系统双语课件.ppt

1、管理信息系统,管理信息系统总复习,Chapter 1 Business Information Systems in your Career,Chapter Outline: 1.1 The role of Information Systems in Business today(信息系统在现代商业中的角色) 1.2 Perspectives on Information Systems and Information Technology(信息系统 VS. 信息技术) 1.3 It Isnt simply technology: The role of People and Organiz

2、ations（人和组织的作用） 1.4 Understanding Information Systems: A Business Problem-Solving Approach（解决问题的途径）,2,知识点,1. Business Objectives of Information systems(Why Information Systems is so essential today?)： Operational Excellence New Products, Services, and Business Models Customer and Supplier Intimacy I

3、mproved Decision Making Competitive Advantage Survival 2. Information system：a set of interrelated components that collect, process, store, and distribute information to support decision making and control in an organization. ,3,3. Information VS Data Information: data that have been shaped into a f

4、orm that is meaningful and useful to human beings. Data: are streams of raw facts representing events occurring in organizations or the physical environment before they have been organized and arranged into a form that people can understand and use. 4. Input, Output, Processing, Feedback 5. Business

5、 Processes: are logically related tasks and behaviors for accomplishing work. (chapter2, p43) 6. problem-solving approach ,4,Chapter 2 E-Business: How Businesses Use Information Systems,Chapter Outline: 2.1 Components of a Business(商务的构成) 2.2 Types of Business Information Systems(商务信息系统的类型) 2.3 Syst

6、ems That Span the Enterprise(企业范围的系统) 2.4 The Information Systems Function in Business(信息系统的功能),5,知识点,1. Basic Business Functions: Sales and Marketing Finance and Accounting Manufacturing and Production Human resources 2. Business Processes: the role of business processes in organization: the effici

7、ency of a business firm depends on how well its business processes are designed and coordinated. ,6,3. the hierarchy of management: Senior management Middle management Operational management Knowledge workers Data workers Production or service workers 4. Types of Business Information Systems Systems

8、 for Functional Perspective: Sales and Marketing Systems, Manufacturing and Production Systems, Finance and Accounting Systems, Human Resources Systems,7,Systems from a Constituency Perspective: Transaction Processing Systems(TPS), Management Information Systems(MIS), Decision-Support Systems(DSS),

9、Executive Support Systems(ESS) 5. Enterprise Applications: Enterprise Systems Supply Chain Management Systems Customer Relationship Management Systems Knowledge Management Systems,8,Chapter 3 Achieving Competitive Advantage with Information Systems,Chapter Outline: 3.1 Using Information Systems to A

10、chieve Competitive Advantage(使用信息系统取得竞争优势) 3.2 Competing on a Global Scale(全球竞争) 3.3 Competing on Quality and Design(质量和设计竞争) 3.4 Competing on Business Processes(业务流程竞争),9,知识点,1. Types of Competitive Advantage Barriers to entry that restrict supply Demand control Economies of Scale Process efficienc

11、y 2. Information system strategies for dealing with competitive forces: Low-Cost leadership Product differentiation Focus on market niche Strengthen customer and supplier intimacy 3. Value chain model 4. best practices ,10,5. core competency: 6. virtual company: uses networks to link people, assets,

12、 and ideas, enabling it to ally with other companies to create and distribute products and services without being limited by traditional organizational boundaries or physical locations. 7. TQM, Six sigma 8. BPR(business process reengineering): radical rethinking and redesign of business processes to

13、 take advantage of information systems. How could it help business become more competitive? ,11,Chapter 8 Achieving operational excellence and customer intimacy: Enterprise applications,Chapter Outline: 8.1 Enterprise Systems 8.2 Supply Chain Management Systems 8.3 Customer Relationship Management S

14、ystems 8.4 Enterprise Applications: New Opportunities and Challenges,12,知识点,1. Enterprise software is built around thousands of predefined business processes that reflect best practices. 2. MPS, MRP 3. Supply chain: a network of organizations and business processes for procuring raw materials, trans

15、forming these materials into intermediate and finished products, and distributing the finished products to customers. 4. upstream, downstream 5. just-in-time strategy 6. bullwhip effect ,13,7. push-based model, pull-based model 8. Supply chain planning systems, supply chain execution systems 9. CRM

16、Systems capture and integrate customer data from all over the organization, consolidate the data, analyze the data, and then distribute the results to various systems and customer touch points across the enterprise. 10. cross-selling, up-selling, bundling 11. churn rate,14,Chapter 9 E-Commerce: Digi

17、tal markets, Digital Goods,Chapter Outline: 9.1 Electronic Commerce and the Internet 9.2 Electronic Commerce 9.3 M-Commerce 9.4 Electronic Commerce payment systems,15,知识点,1. Information asymmetry 2. Syndicator 3. digital wallet 4. digital cash ,16,Chapter 10 Improving Decision Making and Managing Kn

18、owledge,Chapter Outline: 10.1 Decision making and information systems 10.2 Systems for decision support 10.3 Intelligent systems for decision support 10.4 Systems for managing knowledge,17,知识点,1. Types of decisions: Structured decisionsOperational ManagementTPS, MIS Semistructured decisionsMiddle Ma

19、nagementDSS Unstructured decisionsSenior ManagementESS 2. Sensitivity analysis 3. GIS: Geographic information systems 4. GDSS: Group decision-support system 5. expert system 6. case-based reasoning 7. Knowledge Management 8. tacit knowledge ,18,Chapter 11 Building Information Systems,Chapter Outline: 11.1 Problem Solving and Systems Development 11.2 Understanding the Business Value of Systems and Managing Change 11.3 Alternative systems-building approaches 11.4 Modeling and Designing systems: Structured and Object-Oriented