酒店英语常用句.ppt

1、酒店英语常用句,the front office,room reservation（房间预订） check-in（登记入住） concierge service（礼宾服务） giving directions（指路） setting complaints（处理投诉） check-out（结账退宿）,room reservation,1 what type of room would you prefer? 2 how many people is the room for? 3 would you like a room with a front view or rear(后面的）view?

2、4 how many nights will you need the room? 5 can i just confirm those details then,please?= let me just confirm the details of your reservation,please 6 is there a discount for company booking? 7 may i reconfirm your .?,1 the room rate is 300 yuan a night 2 the room costs 500 yuan per night 1just a m

3、oment,please. 2 please hold the line 3 would you mind waiting a moment,please? 4 i am sorry to have kept you waiting so long 1 how will you be paying the bill? 2 we accept . 3 is that company will to cover the expenses? 4 who will be paying the bill? 5 how would you like to make a payment? 6 may i t

4、ake a print of your credit card?,check-in,1 have you made a reservation with us? 2 may i have you name and telephone number? 3 would you fill in this registration form,please? 4 we will check the reservation list 5 may i have your passort,please? 6 please sign at the bottom on the right hand side,1

5、your room is 456,and is on the four floor 2 this is your key and room card 3 this is your breakfast coupon.breakfast is served from 5:30 pm to9:00pm. 4 the bellman will take your luggage and show your up to your room 5 enjoy your stay here with us,1 we will extend the reservation for you 2 we will m

6、anage it for you if you would not mind changing your room 3 there are cancellations all the time 4 i am sorry to say that your room is available for another two nights 5 i am sorry there is no record of your reservation,concerige,1 i will show you to your room 2 i will opened the door .your first pl

7、ease 3 how many pieces luggage do you have? 4 would you mind taking this luggage with you? 5 let me help your with the luggage,giving directions,1 the tour desk is in the lobby 2 it is between.and. 3 the beauty salon is on the second floor 4 the coffee shop is next to the lift 5 the health center is

8、 on your left 6 the restaurant is over here（餐厅就在这 ） 7 it is on the ground /top floor 8 go straight ahead out of the lift 9 go straight across the street and it is on the other side of the street 10 shall i draw your a map? 11 shall i write down the place in chinese?,setting complaints,1 we do apolog

9、ise for the inconvenience to you 2 i am sorry to hear that 3 i am awfully sorry for my carelessness 4 i am sorry to have caused you so much trouble 5 please accept my apologise on behalf of the hotel 6 may i know whats wrong? 7 i will look into/see to the matter at once 8 ill take care of it with yo

10、ur request 9 well solve the problem for you as soon as possible 10 thank you for bringing the matter to our attention 11 we are glad you pointed this to us 12 we do appreciate your understanding,check-out,1 have you used mini-bar/any service this morning? 2 did you have breakfast in the restaurant/m

11、ake any calls from your room this morning? 3 thats a total of 2323 yuan, please/thats 2323 yuan to pay,please 4 how are you paying/how will you be paying,sir? 5 how do you pay your bill/settle your account,sir? 6 how would you like to make the payment? 7 shall i explain some items for you? 8 ill dra

12、w your bill for you 9 here is your change and receipt/invoice. 10 may i have your signature/the name of your company/two of your business cards? 11 ill check it/correct your bill 12im afraid sorry we dont accept personal cheques/currency 13 would you like to pay the difference in cash?,hosekeeping d

13、epartment,chamber service房务服务 room service客房送餐 laundry service洗衣服务,chamber service,1 housekeeping/turn-down service(晚床服务）,may i coming? 2 im sorry to disturb you,but may i clean the room now? 3 may i do the room /turn-down service now? 4 would you mind me making up the room for you?/would you like m

14、e to clean up your room right now? 5 shall i come back later？ 6 what time would you like me to come back/be better for you/be convenient for your? 7 sorry to have taken up your time 8 would you mind me to draw the curtains（拉窗帘） for you?,room service,tableware (餐具） coffee pot/cup（咖啡壶、杯） paper towel （

15、纸巾） napkin（餐巾） table cloth （桌布） tea pot/set/tray（茶壶、具、盘） caddy（茶罐） saucer（小碟子） rice bowl （饭碗） mug（马克杯） picnic lunch （便当） fruit plate（果盘） toothpick（牙签）,french cuisine 法国菜 todays special今日推荐 chefs special 主厨推荐 buffet自助餐 speciaty招牌菜 apperitif开胃酒 dim sum 点心、小吃 kimchi韩国泡菜 fire pot 火锅 miso shiru味增汤 poache

16、d egg荷包蛋 over煎两面蛋 over easy煎半熟蛋 over hard 煎全熟蛋,soya-bean milk豆浆 syrup of plum 酸梅汤 coconut juice椰子汁 betelnut 槟榔 sugar-cane甘蔗 honey-dew melon 哈密瓜 longan龙眼 steamed bread馒头 late snack 宵夜 club steak小牛排 draft beer 生啤 sausage香肠 oatmeal燕麦片,1 can you send up a breakfast? 2 can you bring me up a meal for me?

17、3 could you do me a steak sandwish? 4 can i order some light dishes to my room? 5 it should be with you in twenty minutes 6 can i just read back to you? 7 let me confirm your order,sir. 8 im afraid thats not on the menu 9 im afraid the menu only applies up till midnight 10 shall i serve the food now

18、 or leave it in the cupboard？ 11 shall i open the wine/beer/juice? 12 would you like to sign the bill? 13 you can just leave the trolley outside the door.,补充知识,do you want to go out eating? there is a . over there,do you like it？ delicatessen=deli三明治、沙拉 grill烤肉、牛排、汉堡等热食 what do you like to drink? ha

19、ve a drink喝带酒精的饮料 are you ready to order or just a few minutes? how do you like you steak cooked？ welldone全熟 medium well七分熟 medium五分熟 medium rare 四分熟 rare 三分熟 how do you like your egg cooked? sunny side up一面煎 sunny side down 两面煎 can you give me a doggie bag?,laundry service,1 we offer laundry servic

20、e here for washing,dry-cleaning,mending and dyeing 2 if we receive your laundry.,we will deliver/send it back to you. 3 we have express laundry service at a 50% extra charge 4 ill send someone to pick up you laundry 5 may i pick up/collect your laundry? 6 have you filled in the laundry form？ 7 we wi

21、ll take it back and clean it again/refund the cost of the laundry,补充知识,im looking for a. im just looking/brownsing我随便看看 how much is this?=what does this cost? do you have this suit in smaller size(= in a small/large/medium)? may i try it on ? where is the fitting/dressing room？ its loose/tight/long(

22、有点儿松、紧、长） this .is perfect for you how do you like it? they look great together(看起来很配） its flashy(颜色太艳了） would you hern(锁边)/shorten it？ please wrap it(请包起来） id like to return this can you make it cheaper/give me a discount？ accept it or rejuct it installment payment(分期付款）,food and beverage department,booking a table餐厅预订 w