国际商务礼仪(墨西哥).ppt

1、Mexico,Short history,The history of Mexico, a country located in the southern portion of North America, covers a period of more than two millennia. First populated more than 13,000 years ago, the country produced complex indigenous civilizations before being conquered by the Spanish in the 16th cent

2、ury.,Type of government,Mexico is a Federal Representative Republic, officially named Estados Unidos Mexicanos (United Mexican States) which is based on a presidential system set up by the Mexican 1917 Constitution. The system of government establishes three levels of government: The Federal Union.

3、The State Governments. The Municipal Governments.,Language,Spanish - the national language English -The second most spoken language,Religion,90% - Catholicism 7% - Christianity,Demographics,Population -113 million sex ratio-0.96 male/female population growth-1.82% Birth rate -1.9% mortality rate-4.9

4、 life expectancy-75.6 years,Business Appointment Etiquete,make an appointment etiquete Greeting etiquete Business card etiquette Meeting etiquette,make an appointment,Mexican businessman often travel, make an appointment before going Mexico. In the afternoon, company and government rest for 3 hours,

5、Greeting etiquete,call the title and surname, or the title without surname. Dont call the first name unless Mexicans suggest you do. surname includes last name and middle name .,Greeting etiquette,meet -say hola, and shake hands 1.men and women, women and women-face touch face from right cheek to le

6、ft cheek 2.men and men -unfold right palm, touch transversely, then make a fist to touch each other,Business card etiquette,Translate business card into spanish Receive cards - use both hands look at it then take it.,Meeting etiquette,Its OK to answer the phone during the meeting. please call the fe

7、male secretary Miss. whether young or married. Bring the secretary small gifts( perfume) When you second visit.,1.Atmosphere:friendly and elegant, but not overcautious 2.Pace: slower than in America or Europe. 3.Personal Relationship: critical to the business. 4.Attitude: warm and intimate 5.Decisio

8、n-making:the top to make the decision, the bottom to negotiate. 6.Language:Spanish is best. All agreement should be written down. 7.Personal value,Negotiation,8.Strategies: 1.)emphasis on the reliablity and compatiblity between the two companies, 2.) Leave a room for price to negotiate. 3.)Do not be

9、 too indulge if have different opinions.,Negotiation,Mexican business reception etiquette,The traditional food: corn, bean, and pepper Fruit: cactus and banana, pineapple, watermelon Alcoholic drink: wine Diet: no greasy food , cooking dishes with butter,Business meal time,Business Talk : breakfast(

10、8:00 a.m.) and lunch(2:00 p.m.) Social time: dinner (After 9:00 p.m.) .,matters need attention,Give a return banquet to all the dinner party youve been invited In any dinner party, Foreign female businessman should invite Mexico male clients wife to the party,Mexicos table manners,If you dine with o

11、thers ,whether you know them or not, say please enjoy, dont avoid eye contact.,Mexicos table manners,Eat western food: dont put your tableware into others food dish. if you leave during the dinner, put your napkin on the chair . Eat spaghetti: dont roll up to eat ,use spoon or fork to eat. Lobster f

12、lesh :use knife or shell opened, in the plate incision to eat.,Mexicos table manners,Payment: According to the seat pay. Service charge or tips: the meal that bill contains no service charge, pay 10% to 15% of the tip.,Titles,Mexicans indicate the persons professional or educaional level .,Titles are extremely important in Mexico-a big status symbol,placing your hands on your hips or pockets,Gestures,beckoning gesture thumbs-up VS thumbs-down,Dressing,Men :dark conservative suits and ties ； shoes(well-maintained and polish) Women :skirted suits or dresses ;high heels and hosiery(femini