商务礼仪之工作面试礼仪英文版课件job interview.ppt

1、Chapter VI Job Interview,How can we stand out from the crowd of job applicants?,Contents,Behavior during the Interview,Follow up the interview in an active and sincere way,Learn to prepare for interviews efficiently,Be at your best when being interviewed,Objective,Before the Interview,Research the C

2、ompany,Research the company thoroughly Tailor your skills to companys needs (review job description),Development of the company Services or products Competitors within the industry Growth pattern Reputation New products or projects Culture and values,Pre-Interviewing Courtesies,Acknowledge your acce

3、ptance. Do your homework on the company. Prepare your questions. Make sure you know how to get to the interview location Coordinate your wardrobe and portfolio (公文包). Look your best. Be 10 minutes early.,Make a good first impression,Natural, clean looking face/makeup Nicely styled hair Press your cl

4、othes Clean your fingernails Shoes shined No Gum, Candy, or cigarettes at the Job Interview! Avoid strong perfumes or colognes,What should I wear?,I Dont Think So !,Clothing Tips for Men,Conservative 2-piece dark suit, navy blue or medium to dark gray. Long sleeved blue or white shirt. Silk tie comp

5、limenting in color or style Black dress socks Dark polished shoes and matching belt Jewelry No bracelets (手镯 ), earrings or large rings.,Button Single：for those slim/slender； Two：the upper one； Three：the two upper ones or just the middle； Multiple：the upper three or just the middle； Double line butt

6、ons：healthy and strong，all button up.,Your Tie - important,有些专家说，在你跟面试者握手时领带首先受到关注。它可以 使一套昂贵的西服显得很廉价，也可以便普通的穿着给人的印象提高一个档次。领带的面料选用 100%的纯丝即可。不要使用亚麻或毛料，前者容易缩水，后者显得太随便。合成织物显得廉价，而且打出的结也不美观。如果穿白色或浅蓝衬衣，就比较容易挑选与之相配的领带。领带应当为西服增色，且不能与西服的图案有任何冲突。领带的宽度随衣服款式的不同而不同，穿西服时，安全的着装规则就是领带宽度要接近西服翻领的宽度。传统的图案如立体形、条纹、印花绸以及

7、不太显眼的蜗旋纹布等都是可以接受的。行政主管们一直喜欢立体宽条纹，因而这种布料被称为 “权力条纹”。不过，要避开带有圆点花纹、图画（如：动物、猎狗的头等）、体育形象 （如马球棍和高尔夫球棒等）以及设计者的徽标的领带。很多面试人员认为徽标尤其令人讨厌，它使人缺乏安全感，好像你需要设计者的认可才能证明你的着装品味。系好的领带不要超过你的裤腰带。,斜纹领带： 果断权威，稳重理性， 适合谈判、主持、演讲场合！,圆点、方格领带： 中规中距，按部就班，适合在初见面或 见长辈、上级时用！,不规则领带： 活泼有个性有创意和朝气， 适合酒会、宴会、舞会、约会！,Dress for Success,政府、金融、外

8、企 在面试一些有权威、注重资历和经验的机构时，应当选择稳重端庄的装扮，这样可以给对方可信赖的感觉。这时要格外注重每一个着装细节，不要给面试官留下不严谨、不专业的印象。可以选择简约得体的套装，配合精致自然的妆容，体现成熟干练的气质。,技术类的工作 最注重你的专业技术，但尽管如此，面试官还是期望能够从你的外表看到你的严谨和专业。,广告、策划、市场营销 如果应聘广告、策划、市场营销等工作内容较轻松、上班时间较自由的职位，可穿着休闲、时尚的服装，突出自己的青春和朝气。建议穿针织衫，配同色系长裤，颜色可稍显活泼，但不可过于花哨。,Clothing Tips for Women,Dark conserva

9、tive suit. Two piece 1 or 2 button jacket and knee length skirt. White or light colored long sleeved blouse that is not low cut or sheer （透明）. Black well polished shoes with 1 to 1 inch heels. Natural tone or sheer（完全） black pantyhose（裤袜）. Limited conservative jewelry.,Dress for Success,Clear object

10、ives,information from,Do it thoroughly by,The Research,guide you to make up your mind and help you make a choice,mass media, governmental institutions, and so on,Calling the companies, their suppliers and their customers, etc,The Paper Work,Why is a Resume so Important?,Organizes your thoughts. Help

11、s you recognize skills and interests. Makes you feel good about yourself. Markets your functional skills better. Turns your education into a career reality. Helps you achieve your goals.,What Can a Resume Help You Do?,Apply for summer and part-time jobs Apply for colleges and for scholarships Apply

12、for internships Find mentors Get References Apply for community service Distribute at job fairs Network,Creating your Resume,Your Contact Information Your Goal or Objective Education and Academics Skills Honors and Awards Activities Workshops, Seminars and Related Programs Internships, Work-Study Pr

13、ograms and Tech Prep Programs Service-Learning and Volunteer Experiences Work Experience,Andy G. Tabori 108 North Cliff Avenue Reno, NV 99999 (555) 555-0000 ObjectiveSeeking an internship in the field of culinary arts and the hospitality industry. EducationReno High School, Reno, NV. Expect to gradu

14、ate May 2003 ProStart- Becoming a Foodservice Professional Program Major Courses: Restaurant Management Food Preparation and Baking Purchasing Menu Planning Inventory Control Sanitation SkillsFood Preparation, Sanitation, Menu Development and Implementation, Promotional Sales, Catering, Banquet Prep

15、aration and Service, dining Room Service, Bakeshop Production Hold Servsafe Serving Safe Food Certification Good communication Skills; bilingual Spanish/English Computer literate (PC and Mac) ExperienceReno High School Cafeteria2001-current Cafeteria Cook, Assist cooks with food preparation; maintai

16、n salad bar; work as server and dishwasher as needed. Kingsways Inn, Reno, NVSummer 2001 Banquet Assistant. Assisted with food preparation for banquets and full-service meals. Assisted chef with menu planning, buying and inventory control. Maintained sanitation in kitchen. St. Andrews Catholic Churc

17、h, Reno, NVSummer 2000 Handyman, Performed grounds maintenance and janitorial duties. Awards ProStart Student Invitational 2001 Silver Metal Winner National Honor Society InterestsCooking, camping, skiing, swimming and fishing Professional and personal references available on request,Contemporary St

18、yle Resume,Cover Letter Goals,Makes employers want to look at your resume Gets potential employers interested in you. Impresses them with your experience and skills related to a job opening. Shows your interest in their company and customers. Shows that you are dependable, professional and determine

19、d Asks for an interview or indicates the job seekers follow-up plan.,Cover Letter,在求职中，cover letter就是你给应聘单位发简历时，一封标有招聘公司/招聘人/地址等抬头的信，内容是从哪儿得到招聘信息，自己最大的优势所在，对招聘职位的适合程度，对招聘人的感谢等。cover letter其实和resume一样重要，因为有些老板只看cover letter，没兴趣就把package一并丢到垃圾桶里。,Creating the Cover Letter,Your name & address Date Cont

20、act Persons Name and Address Salutation Opening Paragraph Middle Paragraphs Contact Information and Closing,Opening Paragraph(Attention and Interest),Classified Advertisement I read your advertisement in the Chicago Tribune for a Hostess on Sept. 28, 2012 Unsolicited Mailing I would like to apply fo

21、r a position as a Hostess with Prime Rib Depot. I am seeking a summer position where I can use my communications skills and work with the public. The Internet I am sending my enclosed resume as an application for the Hostess position with your company. I found the opening listed on your Web site. I

22、am seeking a position where I can use my communications skills and work with the public. Referral I was referred to you by Mike Thomas, who is my neighbor. He tells me that you frequently hire dependable, hard working high school seniors at your restaurant. Currently, I am seeking a summer internshi

23、p where I can use my communications skills and work with the public.,The Middle Paragraphs(Desire),#1 - Summary of your background and critical skills (hard skills) to show you are a match for the position. As my resume indicates, I am active in the culinary arts program and the school caf at my hig

24、h school. I recently was the silver medal winner at the state Student Invitational. I maintain a 3.0 average and worked 10 hours per week during the school year. #2 A persuasive paragraph with a few soft skills. If you are seeking a dependable, hard-working, and friendly young person to work as a ho

25、stess for the summer, I would like to be considered.,Jennifer Dean 3135 High Low Road Hilltop, IL, 69504 December, 3, 2002 Ms. Jane Howard General Manager Prime Rib Depot 344 Center Street Chicago, IL 60554 Dear Ms. Howard, I was referred to you by my neighbor, Tom Williams, who told me about your r

26、estaurant. I will be graduating from Stamford High School in May and would like to be considered for a hostess position. I will have competed ProStart, a culinary and restaurant management program, and am skilled in food preparation and customer service. My work history includes part time positions

27、at fast food restaurants as well as a hostess at a casual diner. If you are interested in hiring a dependable, hard-working,and friendly young person to work this summer, I would like to be considered. I am available afternoons at (000) 000-000 after 4 p.m. I will be available for an interview at yo

28、ur convenience. Thank you for your time. Sincerely, Jennifer Dean Enclosure: Resume,Info about you ,Date ,Contact Person ,Salutation ,Opening Paragraph ,Middle Paragraphs ,Contact Information and closing,The Mock（模拟） Interview,Questions Frequently Asked in Interviews Could be about:,Questions You Ca

29、n Ask in an Interview:,Prepare for behavior based interviewing,You need to be prepared to provide detailed responses including specific examples of your work experiences. The best way to prepare is to think of examples where you have successfully used the skills youve acquired.,Take the time to item

30、ize your skills, values and interests as well as your strengths and weaknesses. Emphasize what you can do to benefit the company rather than just what you are interested in.,check out the spot for the interview beforehand. The point is that you can calculate the time you have to spend in getting the

31、re and know when to leave home for the interview and be punctual.,Please remember that interview is such a formal occasion in the business world that you can never dress yourself too formally. So choose to err on the conservative side it is better to be overdressed than to be underdressed.,Dress Up!

32、,Its advisable to,During the Interview,To make good impressions,Do not arrive there too early, like 30 minutes.,Being late is definitely Unacceptable.,Be on Time !,Arrive 5 to 10 minutes earlier,Dont be late for even 1 minute.,Punctuality counts a lot!,Make good impressions on other people around,An

33、yone could be your interviewer,Ask others for permission even in an area where smoking is allowed,Not only to win the interviewers over,Be nice even to your competitor,Never smoke in a non-smoking area,Be the Truest and the Nicest You!,Some General Tips,2. Wait to be told to take a seat or ask if yo

34、u may, then say thank you.,3. Scoot your chair a little closer to the interviewers desk or take the chair closer to the desk, like youre ready to dive right in. But dont invade the interviewers personal space.,4. Sit with good posture. If you dont know what to do with your hands, keep them folded in

35、 your lap.,5. Dont eat, drink, chew gum or smoke, or even ask if its okay.,6. Maintain eye contact with the interviewer. Avoid staring or you might make the interviewer uncomfortable, but dont look away too often either.,6. Interviewers expect you to be a little nervous, but try to avoid obvious sig

36、ns.,1. Smile, immediately offer a firm handshake, introduce yourself, and say something like, Im pleased to meet you. or Ive been looking forward to talking with you.,Tell Me About Yourself,Create a 60-second sound byte Include Geographic origins Reason for choosing major Educational background 2 or

37、 3 strengths related to position Specific expertise and accomplishments How you can contribute to company Identify your career goals Speak clearly and honestly,Self-introduction,Tips: 自我介绍时，要牢记：让面试官知道自己是事先准备好的。 可以采用“URBAN”法则：Unique, Relevance, Bonding, Arousing, Neat Unique独特：在众多应聘者中第一分钟就凸显出来。在自我介绍中

38、务必要把自己一些很独特、很与众不同的经历或特长说出来。 Relevance相关：记住面试官只是希望知道你的个人经历及特点是否能够为未来的工作铺路。 Bonding 关联：可根据面试前对公司的调查及了解，看看自己有没有什么特点和这个公司的一些文化特点相符合的。试想：面试官也是倾向于雇用那些和他们类似或他们喜欢的人。 Arousing富有激情：很富有激情的自我介绍很自然地能给面试官留下深刻印象，因此在准备时，除了熟练，语音语调上也要多加练习。 Neat简洁：自我介绍的内容以及用词、叙述方式等都要简洁干脆。内容不用涉及过多的细节；多用实义动词而少用be动词以及虚词；说话要干脆，不要拖拉。,Immed

39、iately send a thank-you letter to each of your interviewers.,Be prepared to attend two or three Interviews at the same company.,Be patient. But if you dont hear from them after they said youd hear from them, its okay to send follow-up letters.,After the interview,Work in two parties,Switch roles aft

40、er the first round of the practice.,Prepare some questions to ask the interviewees,Interviewees,Think about the best answers to the questions,Interviewers,Practice,Appendix: Interview FAQs,Work History,Name of company, position title and description, date of employment What were your expectations fo

41、r the job and to what extent were they met? What were your starting and final levels of compensation? What were your responsibilities? What major challenges and problems did you face? How did you handle them? Which was most/least rewarding? What was the biggest accomplishment/failure in this positio

42、n? What was it like working for your supervisor? What were his strengths and shortcomings? Why are you leaving your job? Why were you fired?,About You,Describe a typical work week How many hours do you normally work? How would you describe the pace at which you work? How do you handle stress and pre

43、ssure? What motivates you? What do you find are the most difficult decisions to make? If the people who know you were asked why you should be hired, what would they say? Do you prefer to work independently or on a team? Give some examples of team work. What type of work environment do you prefer? De

44、scribe a difficult work situation/project and how you overcame it. How do you evaluate success?,The New Job and Company,What interests you about this job? What applicable attributes/experience do you have? Why are you the best person for the job? What do you know about this company? Why do you want

45、to work for this organization? What challenges are you looking for in a position? What can you contribute to this company? Are you willing to travel? Is there anything I havent told you about the job or company that you would like to know?,The Future,What are you looking for in your next job? What i

46、s important to you? What are your goals for the next five years/ten years? How do you plan to achieve those goals? What are your salary requirements - both short-term and long-term?,About the Job,Which specific skills are necessary to succeed in this job? Would you please describe the ideal candidat

47、e for this job? How do my skills, experience and education differ from those of the ideal candidate? What are the day-to-day duties of this job? Do you have anything to add to the job description that XYZ advertised? Does this job have any special demands? How much travel does this job require? How

48、many hours are in a typical workweek? What is a typical workday like in this position? How would you describe the working environment? Are there specific problems or challenges an employee would face in this position? If you hire me, which duties would you like for me to accomplish first? Which proj

49、ects would you like for me to complete in the next six months? What are the long-term objectives of this job? Who would be my immediate supervisor and where does he or she fit into the organization? Would you please describe your management style? Who would be my direct reports and what are they lik

50、e? What are my potential coworkers like and how many are there? How much autonomy would I have in making decisions? What would be my budget and spending authority and responsibilities? What level of input would I have in determining my objectives and deadlines? How many projects must an employee in

51、this position multitask at once? Are there opportunities for pay raises and advancement in this position? Is this a new position or am I replacing someone? Why was this new position created? May I ask why the employee in this position is leaving or no longer fills it? May I seek success tips from th

52、e employee who was promoted out of this position? Has anyone ever performed poorly in this position? What did he or she do wrong? How do you measure an employees performance and provide feedback? How does an employee know he or she is performing this job to expectations before annual merit reviews?,

53、About the Company,How does XYZ Company acknowledge outstanding employee performance? What are this departments goals and how do they fit with XYZ Companys? How does this department fit in with XYZ Companys five-year plan? Is this department responsible for its own profit and loss? Does the department or XYZ Company face any major challenges? Do you forese