酒店情景英语Chapter 10 Taking Restaurant Reservation and Seating Guests.ppt

1、Chapter 10,Taking Restaurant Reservation and Seating Guests,Telephone Reservation,Chinese Restaurant,Western Restaurant,Cafeteria,Part I Dialogues Part II Vocabulary Study Part III Listening and Speaking Part IV Practical Writing Part V Feature Reading,Dialogue 1 Receiving a Table Reservation on the

2、 phone,Context: Li Li, the reservationist ,is receiving a reservation call and helping the guest to reserve a table in the restaurant. Pre-listening questions: What does li li say she picks up the phone? What information does li li get from the guest when the reservation?,Staff: Good morning. Fu Gui

3、 Restaurant. How may I help you? Guest: Good morning. Id like to have supper in your Restaurant .Can I book a table now? Staff: Certainly, sir .We are open from 6 to 9 p.m. What time would you like your table ,please? Guest: At 6 p.m. this evening . Staff: Fine. For how many people ,please? Guest: A

4、bout five. Staff: Good. And may I have your name ,please?,Guest: John White. Just book it under my name. Staff: And your telephone number ,please? Guest: I am staying in your hotel in room 1212. Staff: So it is Mr. John White ,a table for five at 6 p.m. this evening. Will that be all right? Guest: E

5、xactly. Staff: Thank you, Mr. White. We look forward to seeing you then. Goodbye.,Dialogue 2 Declining a Table Reservation Call,Context: All the tables have been reserved at the time Mr. Brown wishes. Li Li , the clerk , apologizes to the guest politely and makes some good suggestions. Pre-listening

6、 questions: What does li li say about the restaurant hours ? 2) What does Li Li say to decline the reservation?,Staff: Good afternoon. The Wonderful Steak House. Li Li is speaking. May I help you? Guest: What are your restaurant hours? Staff: We open at 5 p.m. ,sir, and we close at 9:30 p.m. . Guest

7、: Good. I would like to reserve a table for five . Staff: Yes, sir .What time would you need the table? Guest: I am not sure Perhaps around 7 p.m. .,Staff: I am so sorry, all the tables have been reserved at that time. Shall I contact the other restaurant for you? We have very good Chinese restauran

8、t in out hotel. Guest: That will be fine . It will be much appreciated if you could arrange it for us . Staff: So, would you please tell me your name and room number? I will call you back as soon as possible. Guest: It is Mary Smith ,in room 1212. Staff: Thank you , Mr. Smith. Goodbye .,Context: Mr.

9、 Smith and his friends come to the restaurant for dinner. They do not have any reservation and they are told to wait 15 minutes .Li Li ,the hostess, is greeting the guests. Pre-listening questions: When the customers come into your restaurant, what will you ask first? When the customers would like t

10、o wait for their tables, what do you usually recommend they do? What does Li Li say when showing the customers to their table? What does Li Li present to the customers after having them seated ?,Dialogue 3 Seating Customers at the Table,Staff: Good evening, ladies and gentleman .Welcome to our Garde

11、n Restaurant! Do you have a restaurant? Guest: No , I am afraid I do not. Staff: How many are there in your party ,sir? Guest: Four. Staff: I am sorry ,a vacant table for a party of four is not available now. Would you mind waiting for 15 minutes?,Guest: That will be fine . Staff: May I have your na

12、me , sir ? Guest: Bill Smith. Staff: Thank you , Mr. Smith, would you care to have a drink in the lounge in the meantime? We will have you seated as soon as possible. Guest: That is a good idea , thank you . (Ten minutes later) Staff: Sorry to have kept you waiting .We can seated your party now ,Mr.

13、 Smith .,Guest: Good. Staff: Please step this way . (They come to a table by the window ) Staff: Will this table be all right? Guest: Yes, very good. We can have the fantastic view outside tonight. Staff: Here is the menu, sir. I will return in a few minutes to take your order . Guest: Please , we a

14、re terribly hungry.,Context: Mr. Smith and his friends go to Rose Caf. They are told to wait for 20 minutes before they can get a table for the dinner in the Garden Restaurant. Pre-listening questions: When the guests come to Rose Caf , what does the waitress say to them? When the guests want to dri

15、nk some tea , what questions do you usually ask?,Dialogue 4 Revising a Reservation,Staff: Good afternoon. Welcome to our Rose Caf . Guest: We will have our dinner in the Garden Restaurant in 20 minutes . Can we take a seat here now? Staff: Certainly ,sir . You can have a rest here and take dinner if

16、 you like .Where would you like to be seated? Guest: We would prefer the table there in the corner. It is too noisy here . Staff: I am terribly sorry ,sir. That one have been reserved. Will that one the window be all right ? Guest: OK.,Staff: Would you please come this way ?. Guest: All right . Staf

17、f: W hat would you like to drink ,sir? Guest: Make four glasses of tea , please . Staff: Yes ,sir. Green tea or black tea , please ? Guest: Black tea with lemon. Staff: Yes , sir. I will be back in a minutes .,Vocabulary Study,Restaurant n. Reserve v. Close v. Contact v. Appreciate v. Appreciative a

18、. Arrange v. Party n. A party of four Vacant a.,餐厅 预定；欲留桌位 关；关闭 与联系；联络 赏识；欣赏 感激的；感谢的 安排 一批人；一组人 一行人 空着的；无人坐,A vacant/free table Care v. Care to Lounge n. meantime n. In the meantime Seat v. and n. Have someone seated Have someone doing Step this way,空着的餐桌 喜欢 喜欢；要 酒廊；休息室 其间 在次期间；其间 使作下；座位 安排某人入座 让某人一直做某事，不停地做 这边走,Fantastic a. Return v. Terribly a. Available a. Unavailable a. Availability n. Mind v. Mind doing something Prefer v. Lemon n.,极好的；美妙的 回；归 很；非常 可得到的；可用的 不可获得的；没有的 可得到；有 介意；反对 不喜欢做；反对做 宁愿；更喜欢 柠檬,Look f