4.酒店职业英语培训-Housekeeping(2).ppt

1、酒店职业英语(初级）Hospitality English (Preliminary）,客房服务Housekeeping,Housekeeping,3 Dialogues Vocabulary,Homework Crossword puzzle,Review Words,Housekeeping 房务,Practice,1. Fill in the blanks with the words or phrase given below. ( turn down see to bring provide ) 1) The housekeeper should _ the cleanliness

2、and good order of the hotel rooms. 2) Could you _ me some fresh towels? 3) The girl _ the young mans invitation to the party. 4) Would you _ our little Tom with an extra bed? 2. Translate the following sentences into Chinese. 1) Im expecting a friend. Can you come back later? 2) What time will be be

3、tter for you, sir? 3) How long will that take? 4) Your room will be ready in a few minutes. 5) Im terribly sorry, sir. It wont happen again.,see to,bring,turn down,provide,Housekeeping 房务,Do you know the following equipment ?,air conditioner 空调,dressing table 化妆桌,stool 凳子,Vocabulary,Housekeeping 房务,

4、Vocabulary,luggage rack 行李架,table lamp 台灯,Housekeeping 房务,Vocabulary,trolley 手推车,mops and detergents 拖把和清洁剂,Housekeeping 房务,Vocabulary,sheets and mattress床单和床垫,doorframe门框,rubber/glove 手套,curtain 窗帘,Housekeeping,Dialogue 1. Refilling the mini-bar,G: Guest A: Floor Attendant,G: Can I have in my mini-

5、bar? 可以在我的迷你吧里 吗？ A: , madam. would you like? 好的，女士。您喜欢 ？ G: Orange juice and grapefruit juice. 橙汁和西柚汁。 A: , Ill . 请稍候，我这就拿给您。 G: And some diet cokes, please. 请再给我拿些健怡可乐。 A: , madam. 我马上去拿，女士。,more juice,多放一点果汁,Certainly,Which kind of juice,哪种果汁,Just a moment,get them for you,Right away,Housekeeping

6、,Dialogue 2. Showing how to use the safe,G: Guest A: Floor Attendant,G: Id like to . A: how to use it. G:Yes? A: Please “*” . And your ; then “*” again. So you can lock it. G: How can I open it A: your , “#”, and youll open it. G: How can I change my password? A: If you do this again the new passwor

7、d, youll change it. G: . () G: . Thank you. A: Youre welcome.,use the safe,Let me show you,press,twice,enter,password,press,Enter,password,press,with,I see,Let me try,Housekeeping,Dialogue 2. Showing how to use the safe,G: 顾客 A: 楼层服务员,G：我想使用保险箱。 A：让我为您示范一下如何使用它。 G：嗯？ A：请按“*”键两次，输入您的密码，然后再按一次“*”键。这样您

8、就可以锁上它。 G：我怎么打开呢？ A：输入您的密码，按“#”键，您就可以打开它。 G：我怎更改密码？ A：您用新密码照这样再做一次，就可以更改了。 G: 让我试试。 （。过了一会儿） G： 我明白了，谢谢。 A：不客气。,Housekeeping,Dialogue 3. To bring some items to the guest,Make a dialogue that a guest ask Housekeeping Centre for a hair dryer, blanket and ironing board.,Housekeeping,Dialogue 3. To brin

9、g some items to the guest,G: I want to use my hair dryer, but its for 110 volts. Do you have transformer? A: I am afraid all of them have been sent out, madam. But we do have a hair dryer available; would you like to borrow it? G: Yes. Please bring it to my Room, its 2305. A: Room 2305. Anything els

10、e, madam. G: Id like to have an extra blanket and an ironing board. A: A hair dryer, an extra blanket and an ironing board. Ill bring them to you right away. G: Thank you. A: Youre always welcome.,G: Guest A: Floor Attendant,Housekeeping,Dialogue 3. To bring some items to the guest,G: 我想用我的吹风机，但是它是用

11、110伏电压的。你们有变压器吗？ A：恐怕我们的变压器都给客人借走了，女士。不过我们有吹风机。您要不要借呢？ G：好的。请拿到我房间，是2305房。 A：2305房。女士，还有什么能为您效劳吗？ G：我想多要一张毯子和熨衣板。 A：吹风机，还有多要一张毯子和熨衣板。我马上就给您拿来。 G：谢谢！ A：随时乐意为您效劳。,G: 顾客 A: 楼层服务员,Housekeeping,1)下午4：306：00无法清理房间。 2)你能给我演示一下这个吹风机怎么使用吗？ 3)客房服务员马上给您送过去，请稍候。 4)请告诉我们您要求什么时候将衣服送回？ 5)您衣服上的一颗钮扣掉了，洗衣房已为您缝上了一颗新的。

12、,Homework,lamb,telephone,drawer,电视 TV 遥控器remote control机顶盒 VOD 电视柜TV shelf节目单 TV program list,curtain,床单sheet 被子quilt被罩bed-cover 枕头pillow内枕pillow-slip 枕套pillowcase毛毯blanket 床垫mattress,Wardrobe bathrobe,bathroom,towel,bathtub,Water closet Toilet bowl,slipper,basin/sink,牙刷toothbrush 牙膏toothpaste 浴帽sho

13、wer cap 梳子comb 针线包swing kit沐浴露body wash 洗发水shampoo 润肤露body lotion,mirror,Housekeeping,1)下午4：306：00无法清理房间。 2)你能给我演示一下这个吹风机怎么使用吗？ 3)客房服务员马上给您送过去，请稍候。 4)请告诉我们您要求什么时候将衣服送回？ 5)您衣服上的一颗钮扣掉了，洗衣房已为您缝上了一颗新的。,Homework,Housekeeping,Works like a Charm A man approached a beautiful woman in a supermarket and asked

14、 her, “You know, Ive lost my wife here in the supermarket. Can you please talk to me for a few minutes?” The woman asked him, “Why?” “Oh, you know, because every time I talk to a beautiful woman, my wife will appear out of nowhere!”,Housekeeping,Works like a Charm A man approached a beautiful woman in a supermarket and asked her, “You