质量管理工具-1

1、Constructing the Force FieldStep 1Brainstorm the Forces Step 2Prioritize the ForcesForce Field 5 1995 GOAL /QPCForce Field EssentialsKey Success BehaviorsClearly define both the current situation and the desired situationClearly state the importance of filling the gap between the two situationsKeep

2、focused on the purpose at all timesLook closely at all of the forces at work in implementing the changeBe keenly aware of your own biases and try not to “sell” othersSummarize the actions to takeSteps at a Glance: Force Field AnalysisCG p. 75Draw a large “T” on a flipchart Write the ideal Brainstorm

3、 driving situation or(+) forces;desired changelist on leftOnly strengthen the “+” forces? NoMinimize or remove only the “-” forces? NoFocus on both “+” and “-” forces? NoYesYesYesAgree on which forces to strengthen, reduce, remove, or addRank all the forces in order of priorityBrainstorm restraining

4、 (-) forces; list on rightDo nothingStartForce Field Analysis ExampleMJII p. 65Fear of Public SpeakingIdeal state: To speak confidently, clearly, and concisely in any situation.+ Driving ForcesRestraining Forces Increases self-esteemHelps career Communicates ideas Contributes to a plan/solution Enco

5、urages others to speak Helps others to change Increases energy of groupHelps clarify speaker s ideas by getting feedbackfrom othersHams can be hams (recognition from others) Helps others to see new perspectivePast embarrassments Afraid to make mistakesLack of knowledge on the topic Afraid people wil

6、l be indifferent Afraid people will laughMay forget what to sayToo revealing of personal thoughts Afraid of offending group Fear that nervousness will show Lack of confidence in personal appearanceForce Field Analysis ExampleCG p. 82Desired Change: Quit Smoking+ Driving ForcesRestraining Forces Clot

7、hes & breath smell like smoke(3)Its too hard to quit(10)Costs money(8)Many of your friends smoke(4)Getting hackers cough(6)Spouse smokes(9)Dont want your kids to start smoking(10)Its enjoyable(6)Know it can adversely affect your health(9)Work is too stressful right now to quit(8)Cant smoke at work(5)Doesnt affect physical activity level(5)Support group avai