Workplace-Etiquette剖析.ppt

1、1,Workplace Etiquette职场礼仪,2,Objectives 目标,To define workplace etiquette and stress the importance of creating a work environment conducive to positive interaction among employees 了解职场礼仪的定义，以及创造一个利于员工良性互动的工作环境的重要性 To identify behaviors considered important for maintaining workplace etiquette 了解职场礼仪的重

2、要规范行为 To develop skills in addressing coworkers behaviors that are unpleasant, rude or offensive 面对同事粗鲁、冒犯的行为，该如何处理,3,Etiquette: Some Definitions礼仪的定义,“The practices and forms prescribed by social convention or by authority.” (The American Heritage Dictionary of the English Language, Fourth Edition)

3、“由社会习俗或权威所规定的常规或惯例。” - 美国传统 英文词典，第四版 “Rules governing socially acceptable behavior.” (WordNet 2.0, 2003 Princeton University) “管理社会可接受行为的准则。” - WordNet词典 2.0, 2003 普林斯顿大学,4,How Do You Score?你的礼仪多少分？,I say “good morning” to co-workers when I enter the office each morning. 我每天早上进办公室的时候向同事们说“早上好”。 I cl

4、ean up after I use the kitchen, cafeteria or snack area. 在使用完厨房，或在餐厅、饮食区用餐后，将自己的区域整理干净。 I say “thank you” when someone does something nice for me. 在接收到别人的善意后，说声“谢谢你”。 I arrive on time for meetings. 会议从不迟到。 I keep my anger under control. 我能控制自己的情绪，尤其是愤怒。,5,6.I think its okay to tell jokes about race

5、or sex as long as they are tasteful. 我认为开些关于种族和性玩笑无伤大雅，只要不太粗俗。 7.I think its okay to “drop in” on co-workers if I feel I have something I want to tell or ask them. 我认为随时打断同事工作是可以的，只要我有事情要告诉或询问他们 8.If I send an email message, I make sure that it is relevant, appropriate, clear, and checked for spelli

6、ng and grammatical errors. 在我发电子邮件时，会确认内容恰当且明确，并检查语法和拼写错误。 9.I am respectful of co-workers workspace, e.g., not using their desks or computer, separating my belongings from theirs. 尊重同事的隐私，例如不用他的办公桌和电脑，将自己的东西与他人区分开来。 10.I make promises to others that I am unable to keep. 会为自己做不到的事情做出承诺。,6,Scoring 得分

7、,Q 1-5: 1 point for True; 0 for False Q 6, 7:1 point for False; 0 for True Q 8, 9:1 point for True; 0 for False Q 10:1 point for False; 0 for True 1 5 ，8 9 题，选择“正确”加一分； 6 7 ，10题，选择“错误”加一分。,7,Score Interpretation得分解析,0-5Uh oh, its time for charm school. Seriously, you seem to be committing a number o

8、f etiquette faux pas. Hasnt anyone said anything to you about your behavior? If you keep it up, your career is probably going nowhere (and you may not have a job). 咳咳，是时候好好学习一下职场礼仪了。说真的，你似乎做了一 些失仪的事情，难道没有人抱怨过你的行为吗？如果你继续这样，你的职业前景将陷入混沌（你可能找不到工作）。,Not bad. You seem to have your office manners mostly in

9、 control. But dont stop heretake a look at areas you can improve upon and you should see your career rolling forward. 还不错。你似乎能控制大部分的礼仪习惯。但不要止步于此 想想你的提升空间，让你的职业更上一层楼。,8,Score Interpretation得分解析,Congratulations! You are probably one of those people described as “a pleasure to work with.” Your mannerly

10、 behavior and sensitivity to others should move you far along on the road to success. 恭喜你！你就是人们形容的“很高兴一起工作”的人。你的礼貌行为将让你继续走在成功的康庄大道上。,9,Score Interpretation得分解析,9-10,10,What Bothers You the Most?你最烦恼什么？,11,Employees Are Bothered by Co-workers Who: 如果碰到这样的同事，将很头疼：,Have poor personal hygiene 不注意个人卫生 Le

11、ave old and/or spoiled food in the refrigerator 将过期的变坏的食物留在冰箱里 Dont clean up after using the office kitchen, sink, restroom or appliances 在使用员工厨房、水槽、休息室和器具后，没有整理清洁 Leave trash or personal belongings in other peoples work spaces 将垃圾和私人物品放在他人办公的地方 Dont follow through when they say they will do somethi

12、ng 承诺的事情却没有做到,Dont acknowledge you unless you speak to them directly 除非直接与他们讲话，否则对你不理不睬 Use language that is overly familiar, e.g., calling you “honey” or “dear” 言语过于轻浮不尊重，例如“甜心”、“亲爱的”等 Wear clothing that is dirty, too casual, too seductive or distracting in some other way 穿着邋遢、太随意，或过于装扮分散他人注意力 Flir

13、t with coworkers, vendors or customers 与同事、厂商或客户调情 Wear too much perfume or after-shave 使用过多香水或须后水,12,Employees Are Bothered by Co-workers Who: 如果碰到这样的同事，将很头疼：,13,More Examples更多实例,Drop in on you while you are working and dont ask if its okay to interrupt 未经询问直接打断你的工作 Habitually arrive late at meeti

14、ngs 会议迟到成习惯 Gossip 八卦造谣 Have outbursts of anger or yell and curse 乱发脾气或叫喊咒骂 Say negative things about other employees behind their backs 背地里说其他员工的坏话 Brag 吹牛妄言 Talk too much about their personal lives 热衷讨论他人私生活 Speak too loudly on the telephone 大声接听电话 Eat food at their desks that has a strong smell 在

15、办公室食用味道很大的食物 Tell jokes that involve race, gender, sexual orientation. religion, ethnicity or national origin 乱开玩笑，包括民族、性别、性取向、宗教、种族和国籍等话题,14,And More 还包括,Are too “touchy feely” 太敏感，太容易情绪化 Invade your personal space 侵入你的私人空间 Send sloppy email messages 草率发送电子邮件 Borrow things but forget to return them

16、 物品有借无还 Play music in their cubicle that others can hear 公放音乐，吵到他人 Forget to return the restroom key or put it in the wrong place (or even take it home by mistake) 未能将休息室钥匙正确归位（甚至错拿回家） Dont say “thank you” 不说“谢谢你” Waste your time 浪费你的时间 Dont return phone calls 不回电话,15,And More 还有,Keep asking you the

17、 same questions even though you have given them answers previously 在你已经告知答案后，重复问你同样的问题 Start meetings late and/or dont end them on time 推迟会议或未准时散会 Dont pick up their completed copies from the copy room or pick up pages they have sent to the printer. 打印后不取走其打印的文件 Dont check faxes or copies they have

18、made to make sure that all the pages are theirs 不查看传真或复印件，直接认为都是自己的 Carry on loud conversations outside of your office or cubicle 在办公室外大声交谈 Borrow money and forget to return it 借钱不还 Frequently complain and/or criticize others 经常抱怨或挑剔他人 Block walkways or doorways when carrying on conversations 与他人讲话时

19、挡住了道路 Dont pay attention when you are speaking to them 你与他交流时，注意力不集中,16,And More 更甚者,Keep you waiting 让你无下限等待 Leave you voice mail messages that are difficult to understand (in particular, those who say their phone numbers so quickly you have to listen three times to get them right) 语音留言不清 （尤其是报电话号码

20、时，语速太快以致于听三遍才能正确记录下来） Use emoticons (those little faces that express an emotion) in office email 在官方邮件中使用表情符号 Leave the coffee pot empty 将咖啡壶倒完却没有续满 Forward you on email everything they think is interesting without asking you if you want to get this information 未征求你的意见随意向你转发自认为有趣的邮件,17,Scenario #1 情

21、景一,A few employees who speak a language other than English sometimes communicate with one another in that language in your workplace. Some employees think this is fine and none of their business. Other employees feel uncomfortable and left out when in the presence of these employees. What do you thi

22、nk? Does workplace etiquette demand that employees should always speak in a language that everyone can understand? 有些母语非英语的员工会在工作场合与他人用母语交流。有些员工认为无所谓，与自己无关。而有些人则感到很不舒服。你怎么看？职场礼仪要求员工一定使用所有人都能听懂的语言吗？,18,Scenario #2 情景二,Helen, a new employee, shares a cubicle with Dorothy, a long-time employee of the c

23、ompany. Dorothy had the cubicle to herself for quite a long time and had been using the whole space as if it were hers. When Helen first moved in, Dorothy cleared off the second desk area. As time passes, however, she has been slowly taking over more and more of Helens space. Helen now feels that sh

24、e is working in Dorothys cubicle, not a shared cubicle. Helen has made a few comments like, “Gee, its getting cramped in here,” but Dorothy either doesnt get the point or doesnt want to. What should Helen do now? Helen是名新人，与老员工Dorothy在一个办公室工作。之前办公室只有Dorothy一个人，她占据了所有空间。Helen刚来的时候，她为Helen腾出了空间。然而，随着时

25、间的推移，Dorothy占据了越来越多Helen的地方。Helen现在感觉她在Dorothy专属办公室工作而不是两人的共同办公室，有时她会说：“天啊，这里真挤。”但Dorothy显然没有领会她的意思或者不愿意理会。Helen应该怎么办？,19,Scenario #3 情景三,Johns co-worker in the next cubicle has a habit of constantly clearing his throat, snorting and making other unpleasant sounds. John has tried to ignore this beha

26、vior, but finds it extremely distracting. Should John just work harder to ignore this behavior (he wonders if perhaps the coworker has some health problem that is causing this); counter-attack by making equally unpleasant noises; speak to the co-worker; or go directly to HR to complain? John的隔壁办公室的同事有经常清喉的习惯，发出令人不太愉快的声音。John已经试着尽量忽略他，但仍然会分心。John应该怎么做：努力工作忽略他（也许该同事由于身体原因不得不如此）；还是制造同样的噪音对着干；还是与同事就此事交流；还是直接向人事部反应？,20,Scenario #4 情景四,Your office has provided a spacious kitchen with