mis12信息系统复习参考14

1、Management Information Systems, 12e (Laudon)Chapter 14 Managing Projects1) Between 30 and 40 percent of all software projects are runaway projects that far exceed original schedule and budget projections.Answer: TRUEDiff: 2Page Ref: 529AACSB: Reflective ThinkingCASE: ContentObjective: 14.12) An info

2、rmation system projects scope is directly related to its business requirements.Answer: TRUEDiff: 2Page Ref: 530AACSB: Analytic SkillsCASE: AnalysisObjective: 14.13) The information systems steering committee is composed of information systems managers and end-user managers responsible for overseeing

3、 several specific information systems projects.Answer: FALSEDiff: 3Page Ref: 531-532AACSB: Reflective ThinkingCASE: ContentObjective: 14.24) An information systems plan contains a statement of corporate goals and specifies how information technology will support the attainment of those goals.Answer:

4、 TRUEDiff: 2Page Ref: 532AACSB: Reflective ThinkingCASE: ContentObjective: 14.25) If an intended benefit of an IT project is improved decision making, managers should develop a set of metrics to quantify the value of an improved decision.Answer: TRUEDiff: 2Page Ref: 532AACSB: Reflective ThinkingCASE

5、: ContentObjective: 14.26) Scoring models are used most commonly to support decisions rather than as the final arbiters of system selection.Answer: TRUEDiff: 2Page Ref: 536AACSB: Reflective ThinkingCASE: ContentObjective: 14.27) Transaction and clerical systems that displace labor and save space typ

6、ically produce more measurable, tangible benefits than management information systems.Answer: TRUEDiff: 3Page Ref: 537AACSB: Reflective ThinkingCASE: ContentObjective: 14.38) More timely information is a tangible benefit of information systems.Answer: FALSEDiff: 2Page Ref: 537AACSB: Reflective Think

7、ingCASE: ContentObjective: 14.39) Intangible benefits cannot be immediately quantified but may lead to quantifiable gains in the long run.Answer: TRUEDiff: 1Page Ref: 537AACSB: Reflective ThinkingCASE: ContentObjective: 14.310) A benefit of using TCO analysis to evaluate an information technology in

8、vestment is that it is able to incorporate intangible and soft factors such as benefits and complexity costs.Answer: FALSEDiff: 2Page Ref: 538AACSB: Reflective ThinkingCASE: ContentObjective: 14.311) Real options pricing models use the concept of options valuation borrowed from the financial industr

9、y.Answer: TRUEDiff: 1Page Ref: 538AACSB: Reflective ThinkingCASE: ContentObjective: 14.312) The systems analyst is the catalyst for the entire change process and is responsible for making sure that everyone involved accepts the changes created by a new system.Answer: TRUEDiff: 1Page Ref: 541AACSB: R

10、eflective ThinkingCASE: ContentObjective: 14.413) The larger the systems project, the more risk the project runs in terms of being completed on time, within budget, and according to project requirements. Answer: TRUEDiff: 1Page Ref: 540AACSB: Reflective ThinkingCASE: ContentObjective: 14.414) The re

11、lationship between users and information systems specialists has traditionally been a problem area for information systems implementation efforts.Answer: TRUEDiff: 1Page Ref: 541AACSB: Reflective ThinkingCASE: ContentObjective: 14.415) User concerns and designer concerns are usually the same at the

12、beginning of the project but may diverge later as the system is built.Answer: FALSEDiff: 2Page Ref: 541AACSB: Reflective ThinkingCASE: ContentObjective: 14.416) A Gantt chart graphically depicts project tasks and their interrelationships.Answer: FALSEDiff: 2Page Ref: 543AACSB: Reflective ThinkingCAS

13、E: ContentObjective: 14.517) Counterimplementation refers to a deliberate strategy to thwart the implementation of an information system or an innovation in an organization.Answer: TRUEDiff: 2Page Ref: 546AACSB: Reflective ThinkingCASE: ContentObjective: 14.518) Mandatory use of a system is one effe

14、ctive way of overcoming user resistance to an information system.Answer: FALSEDiff: 2Page Ref: 546AACSB: Analytic SkillsCASE: AnalysisObjective: 14.519) The design of jobs, health issues, and the end-user interface of information systems are all considerations in the field of ergonomics.Answer: TRUE

15、Diff: 2Page Ref: 546AACSB: Reflective ThinkingCASE: ContentObjective: 14.520) The goal of sociotechnical design is to create systems with better user interfaces and contribute to fewer health issues.Answer: FALSEDiff: 3Page Ref: 548AACSB: Reflective ThinkingCASE: ContentObjective: 14.521) On average

16、, private sector IT projects underestimated budget and delivery time of systems by _ percent.A) 30B) 40C) 50D) 60Answer: CDiff: 2Page Ref: 529AACSB: Reflective ThinkingCASE: ContentObjective: 14.122) The major variables in project management areA) scope, time, cost, and performance.B) scope, time, c

17、ost, quality, and risk.C) time, cost, quality, performance, and risk.D) time, cost, scope, and performance.Answer: BDiff: 2Page Ref: 530AACSB: Reflective ThinkingCASE: ContentObjective: 14.123) At the top of the management structure for information systems projects in a large company is A) project m

18、anagement.B) the CIO.C) the corporate strategic planning group.D) the IS steering committee.Answer: CDiff: 2Page Ref: 531AACSB: Reflective ThinkingCASE: ContentObjective: 14.224) The _ is directly responsible for the individual systems project.A) project management groupB) project teamC) IS steering

19、 committeeD) corporate strategic planning committeeAnswer: BDiff: 2Page Ref: 532AACSB: Reflective ThinkingCASE: ContentObjective: 14.225) The _ reviews and approves plans for systems in all divisions.A) project management groupB) project teamC) IS steering committeeD) corporate strategic planning co

20、mmitteeAnswer: CDiff: 2Page Ref: 532AACSB: Reflective ThinkingCASE: ContentObjective: 14.226) The _ consists of systems analysts, specialists from the relevant end-user business areas, application programmers, and perhaps database specialists.A) project management groupB) project teamC) IS steering

21、committeeD) corporate strategic planning committeeAnswer: BDiff: 2Page Ref: 532AACSB: Reflective ThinkingCASE: ContentObjective: 14.227) A road map indicating the direction of systems development, the rationale, the current systems, new developments to consider, the management strategy, the implemen

22、tation plan, and the budget is called a(n)A) project plan.B) portfolio analysis.C) information systems plan.D) enterprise analysis.Answer: CDiff: 2Page Ref: 532AACSB: Reflective ThinkingCASE: ContentObjective: 14.228) A CSF approach to establishing an enterprises information requirements is especial

23、ly suitable forA) distinguishing between individual and organizational objectives.B) identifying the key entities and attributes of the organizations data.C) understanding how organizational units define critical data.D) the development of DSSs and ESSs.Answer: DDiff: 3Page Ref: 534AACSB: Reflective

24、 ThinkingCASE: ContentObjective: 14.229) The principal method used in CFS analysis is to A) inventory all of the organizations information systems projects and assets and assign risk levels. B) perform a weighted comparison of the criteria used to evaluate a system. C) survey a large sample of manag

25、ers on their objectives, decision-making process, and uses and needs for data and information.D) interview a small number of top managers to identify their goals and criteria for achieving success. Answer: DDiff: 2Page Ref: 534AACSB: Reflective ThinkingCASE: ContentObjective: 14.230) In CFS analysis

26、, it is important toA) interview as many employees from different levels of the company as possible. B) create a broad inquiry into the various types of information used in the company. C) distinguish between organizational and individual CSFs. D) identify operational managers that can accurately po

27、rtray the day-to-day information needs of the firm. Answer: CDiff: 1Page Ref: 534AACSB: Reflective ThinkingCASE: ContentObjective: 14.231) The central method used in a portfolio analysis is toA) inventory all of the organizations information systems projects and assets.B) perform a weighted comparis

28、on of the criteria used to evaluate a system.C) survey a large sample of managers on their objectives, decision-making process, and uses and needs for data and information.D) interview a small number of top managers to identify their goals and criteria for achieving success.Answer: ADiff: 2Page Ref:

29、 534AACSB: Reflective ThinkingCASE: ContentObjective: 14.232) In using a portfolio analysis to determine which IT projects to pursue, you wouldA) select the most low-risk projects from the inventory. B) limit work to those projects with great rewards. C) select only low-risk, high-reward projects. D

30、) balance high-risk, high reward projects with lower-risk projects. Answer: DDiff: 2Page Ref: 535AACSB: Reflective ThinkingCASE: ContentObjective: 14.233) Which method would you use is used to develop risk profiles for a firms information system projects and assets?A) information systems planB) scor

31、ing modelC) portfolio analysisD) CSFAnswer: CDiff: 2Page Ref: 534AACSB: Reflective ThinkingCASE: ContentObjective: 14.234) The central method used in a scoring model is toA) inventory all of the organizations information systems projects and assets.B) perform a weighted comparison of the criteria us

32、ed to evaluate a system.C) survey a large sample of managers on their objectives, decision-making process, and uses and needs for data and information.D) interview a small number of top managers to identify their goals and criteria for achieving success.Answer: BDiff: 2Page Ref: 535AACSB: Reflective

33、 ThinkingCASE: ContentObjective: 14.235) You have been hired by a pharmaceutical company to evaluate its inventory of systems and IT projects. Which types of projects would be best avoided?A) any high risk projectsB) any low-benefit projectsC) all high-risk, low benefit projectsD) none, any project

34、might be beneficialAnswer: CDiff: 2Page Ref: 535AACSB: Analytic SkillsCASE: AnalysisObjective: 14.236) Which method is used to assign weights to various features of a system?A) information systems planB) scoring modelC) portfolio analysisD) CSFAnswer: BDiff: 1Page Ref: 535AACSB: Reflective ThinkingC

35、ASE: ContentObjective: 14.237) The criteria used for evaluation in a scoring model are usually determined byA) lengthy discussions among the decision-making group.B) a CSF analysis.C) the IS steering committee.D) systems analysts.Answer: ADiff: 3Page Ref: 535AACSB: Reflective ThinkingCASE: ContentOb

36、jective: 14.238) All of the following are intangible benefits of information systems exceptA) improved asset utilization.B) increased organizational learning.C) improved operations.D) reduced workforce.Answer: DDiff: 2Page Ref: 537AACSB: Reflective ThinkingCASE: ContentObjective: 14.339) Which of th

37、e following is not a tangible benefit of information systems?A) reduced rate of growth in expensesB) lower computer expensesC) improved resource controlD) increased productivityAnswer: CDiff: 2Page Ref: 537AACSB: Reflective ThinkingCASE: ContentObjective: 14.340) The worth of systems from a financia

38、l perspective essentially revolves around the issue ofA) CSFs.B) adherence to information requirements.C) asset utilization.D) return on invested capital.Answer: DDiff: 1Page Ref: 536-537AACSB: Analytic SkillsCASE: EvaluationObjective: 14.341) You are using a capital budgeting method to assess the w

39、orth of your companys new information system. Which of the following costs would you include in measuring the cash outflow?A) increased sales of productsB) hardware and software expendituresC) labor expendituresD) reduced costs in production and operationE) both A and DF) both B and CG) A, B, C and

40、DAnswer: FDiff: 2Page Ref: 534AACSB: Analytic SkillsCASE: EvaluationObjective: 14.342) In working with ROPMs and options valuation, a call option is a(n) A) obligation to purchase an asset at a later date at a fixed price. B) obligation to either purchase or sell an asset at a later date at a strike

41、 price. C) right to purchase an asset a later date at a strike price. D) right to purchase or sell an asset a later date at a fixed price. Answer: DDiff: 2Page Ref: 538AACSB: Reflective ThinkingCASE: ContentObjective: 14.343) The principal capital budgeting models for evaluating information technolo

42、gy projects are the payback method, the accounting rate of return on investment (ROI), the net present value, and theA) future present value.B) internal rate of return.C) external rate of return.D) ROPM.Answer: BDiff: 2Page Ref: 538AACSB: Reflective ThinkingCASE: ContentObjective: 14.344) ROPMs valu

43、e information systems similar to stock options, in that A) ROPMs can be bought and sold like stocks. B) a companys worth can be evaluated by the worth of their ROPMs. C) initial expenditures on IT projects are seen as creating the right to pursue and obtain benefits from the system at a later date.D

44、) expenditures and benefits from IT projects are seen as inflows and outflows of cash that can be treated themselves like options. Answer: CDiff: 2Page Ref: 539AACSB: Analytic SkillsCASE: AnalysisObjective: 14.345) To best evaluate, from a financial standpoint, an IT investment whose benefits cannot

45、 be firmly established in advance, you would useA) capital budgeting.B) the real option pricing model.C) a scoring model.D) the net present value.Answer: BDiff: 2Page Ref: 538AACSB: Analytic SkillsCASE: AnalysisObjective: 14.346) The level of a projects risk is influenced primarily byA) project size

46、, project structure, and the level of technical expertise.B) project cost, project scope, and the implementation plan.C) project scope, project schedule, and project budget.D) project size, project scope, and the level of technical expertise.Answer: ADiff: 2Page Ref: 540AACSB: Reflective ThinkingCAS

47、E: ContentObjective: 14.447) The project risk will rise if the project team and the IS staff lackA) legacy applications as a starting point.B) good equipment.C) the required technical expertise.D) financial studies and plans.Answer: CDiff: 3Page Ref: 540AACSB: Reflective ThinkingCASE: ContentObjecti

48、ve: 14.448) The organizational activities working toward the adoption, management, and routinization of a new information system are calledA) production.B) maintenance.C) implementation.D) acceptance.Answer: CDiff: 1Page Ref: 540AACSB: Reflective ThinkingCASE: ContentObjective: 14.449) Which of the

49、following is not one of the activities of the systems analyst?A) acting as a change agentB) communication with usersC) mediating between competing interest groupsD) formulation of capital budgeting modelsAnswer: DDiff: 1Page Ref: 541AACSB: Reflective ThinkingCASE: ContentObjective: 14.450) One examp

50、le of an implementation problem isA) poor user interface.B) inadequate user training.C) project running over budget.D) changes in job activities and responsibilities.Answer: BDiff: 2Page Ref: 540-542AACSB: Analytic SkillsCASE: AnalysisObjective: 14.451) According to your reading of the chapter, chan

51、ge management is a process thatA) should be addressed before a project is developed.B) begins when a project is implemented.C) is used primarily to mandate user acceptance.D) must be addressed in all systems development.Answer: ADiff: 1Page Ref: 540-542AACSB: Analytic SkillsCASE: EvaluationObjective

52、: 14.452) Users prefer systems thatA) are oriented to facilitating organizational tasks and solving business problems.B) work with existing DBMS.C) are able to provide optimum hardware and software efficiency.D) are capable of storing much more data than they need.Answer: ADiff: 2Page Ref: 541AACSB:

53、 Reflective ThinkingCASE: ContentObjective: 14.453) The communications gap between users and systems designers is created by their differences inA) backgrounds.B) interests.C) priorities.D) A and B.E) B and C.F) all of the above.Answer: FDiff: 1Page Ref: 541AACSB: Reflective ThinkingCASE: ContentObj

54、ective: 14.454) Which of the following types of projects is most likely to fail?A) integration of an third-party automated payment systemB) replacement of middleware with Web services for legacy application integrationC) a business process redesign project that restructures workflow and responsibili

55、tiesD) redesigning a user interface to an online investment siteAnswer: CDiff: 2Page Ref: 542AACSB: Analytic SkillsCASE: EvaluationObjective: 14.455) Which of the following is not a responsibility of effective change management? A) integrating legacy systemsB) dealing with fear and anxiety about new systemsC) training users of the new systemD) enforcing user participation at all stages of system developmentAnswer: ADiff: 2Page Ref: 542AACSB: Analytic SkillsCASE: