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酒店实习作业.doc

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酒店实习作业.doc

第一周PutthefollowingintoEnglish1AHithere.Areyoucheckingoutnow.BYes,sorry.Iknowwereafewminuteslate.AThatsnoproblem.Itsalwaysreallybusyatcheckouttimeanyway.BOh,really.Thelasthotelwestayedinchargedusforalatecheckout.2.Now,Illjustneedtoaskyouforyourroomkeys.3.Imafraidyoucantcheckinuntilafter400pm.4.Imafraidweoverslept/sleptin.5.Justcallthefrontdeskifyouneedanyextratowelsorpillows.6.Werecheckingoutofroom401.7.Wereallyenjoyedourstay.8.Wehaveafewcomplaints.9.Wellbebacknexttimewereintown.10.Haveasafetriphome.第二周1.MayIhavetheroomtype,please/Whatkindofroomwouldyouliketoreserve2.Whatkindofroomdoyouhave3.Wehavestandard,superior,deluxe,executiverooms.Thereisalsoonepresidentialsuiteaswell.Furthermore,wehaveafloorofnonsmokingrooms,andwealsohavesomeconnectingrooms.4.Howaboutyourhotelslocation5.Well,ourhotellocatedinzhonghuaRoad,HepingDistrict,itisonly30minutesfromourhoteltotaoxianInternationalairportand15minutestotherailwaystationbyonfoot.6.Whatsthelevelofyourhotel7.Ourhotelisafivestarhotel.8.Howaboutyourhotelsfacilities9.Wehavefourkindsofrestaurant,lobbybar,conferenceroom,healthcenter,swimmingpool,shopprinceandKTVequipment。.10.WhichdateswouldyouliketobookWhenwillyoucheckinandcheckout第三周1.MayIhavetheroomtype,please2.Whatkindofroomwouldyouliketoreserve3.Wehavestandard,superior,deluxe,executiverooms.4.Thereisalsoonepresidentialsuiteaswell.Furthermore,wehaveafloorofnonsmokingrooms,andwealsohavesomeconnectingrooms.5.CanIreconfirmthereservationAsuperiorroom,forMr.Smithonthe20thOct.MynameisXX,ifyouhaveanyquestionspleasefeelfreetocontactus.6.Iamsorry,noroomisavailable./Allroomsareunavailable.7.Yourreservationistemporaryanditwillbecancelledifyoudontarrivebefore6p.m.onthatday.8.DoesyourhotelhavepickupserviceYes,pleasecontacttheconciergefordetails.1MayIhaveyourname/WouldyougivemeyournameIbegyourpardonPardon,please2.Howtospelltheguestsnameplease3Imverysorry.Icanthearclearly,.Couldyoucallitagain4Wouldyoutellmewhichcompanytheguestisfrom5Imsorry.Wecantfindtheguestnameonourhotellist.6Wouldyoumindconnectingthelinetoreceptiontocheckit7Iwillcheckitforyouagain.Justamomentplease.8Iamsorrytohavekeptyouwaiting.9Couldyourepeatwhatyousaid/Ibegyourpardon10Couldyouspeakmoreslowlyloudly11Waitamoment,please.lwillconnect/transferitforyou.12Howareyou,sirThisistheoperator.Youhaveanoutsideline.MayIputitthrough13Goodevening,Mr.Dennis,Mr.BruceisonthelinePhonenow.Wouldyouliketotakeit14Imsorry,sir.Thelineisbusynow,Couldyoupleasecallbacklater.第五周OIsthistheSilverStarTradingCompanyCYes,itis.OThisistheoverseastelephoneoperatorintheUnitedStates.WehaveacallforMr.JohnWangintheInternationalFinanceDepartmentfromaMr.RobertofABCCompanyinNewYork.CFromwhomOFromaMr.RobertofABCCompanyinNewYork.CThankyou.Justholdtheline,please.Severalsecondslater...CHello.ImsorrybutMr.Wangisinaconferencerightnow.OOh,isthatrightWhenwillhebefreeCWell,hellbefreearoundfouroclock.OIsee.Justaminute,please.Severalsecondslater...OHello.HowaboutMr.PeterChen,thenCYes,heshere.Onemoment,please.Severalsecondslater...PeterChenHello.ThisisPeterChenspeaking.OOh,Mr.ChenWillyouholdtheline,pleaseSeveralsecondslater...OThankyouforwaiting.Mr.Robertisontheline.Goahead,please.PeterChenThankyou.第六周1.Housekeeping,MayIcomein2.Doyouneedbellman3.MayIcleantheroomnow4.Whatsyourroomnumber,please5.Couldyoubringmesomemoretowels,plesae6.Theairconditionerdoesntwork.7.Wouldyoupleasegivemesomeenvelopesandwritingpaper8.Illbringthemtoyourroomatonce.9.Internetaccesspress8and163.10.Theressomethingwrongwiththetoilet.第七周1、Wouldyouliketocheckout2、Sorrytohavekeptyouwaiting,Thisisyourbillplease.3、CanIhaveyournameandroomnumberplease4、Whatkindofcreditcardshaveyougod5、Asahotelpolicy,Weacceptthefollowingcriedcards.6、Doyouneedreceiptorbill7、Justamomentplease.Illwriteoutreceiptforyou.8、Illsendabellmenuptogetyourluggage.9、Howwouldyouliketopayincashorbycreditcard10、Thisisyourbill,pleasecheckitandsignhere.

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