酒店实习作业.doc

第一周PutthefollowingintoEnglish:1A:Hithere.Areyoucheckingoutnow?.B:Yes,sorry.Iknowwereafewminuteslate.A:Thatsnoproblem.Itsalwaysreallybusyatcheckouttimeanyway.B：Oh,really.Thelasthotelwestayedinchargedusforalatecheckout.2Now,Illjustneedtoaskyouforyourroomkeys.3.Imafraidyoucantcheckinuntilafter4:00pm.4.Imafraidweoverslept/sleptin.5.Justcallthefrontdeskifyouneedanyextratowelsorpillows.6.Werecheckingoutofroom401.7.Wereallyenjoyedourstay.8.Wehaveafewcomplaints.9.Wellbebacknexttimewereintown.10.Haveasafetriphome.第二周1.MayIhavetheroomtype,please?/Whatkindofroomwouldyouliketoreserve?2Whatkindofroomdoyouhave?3Wehavestandard,superior,deluxe,executiverooms.Thereisalsoonepresidentialsuiteaswell.Furthermore,wehaveafloorofnon-smokingrooms,andwealsohavesomeconnectingrooms.4Howaboutyourhotelslocation?5Well,ourhotellocatedinzhonghuaRoad,HepingDistrict,itisonly30minutesfromourhoteltotaoxianInternationalairportand15minutestotherailwaystationbyonfoot.6Whatsthelevelofyourhotel?7Ourhotelisafive-starhotel.8Howaboutyourhotelsfacilities?9Wehavefourkindsofrestaurant,lobbybar,conferenceroom,healthcenter,swimmingpool,shopprinceandKTVequipment。.10Whichdateswouldyouliketobook?Whenwillyoucheckinandcheckout?第三周1MayIhavetheroomtype,please?2.Whatkindofroomwouldyouliketoreserve?3.Wehavestandard,superior,deluxe,executiverooms.4.Thereisalsoonepresidentialsuiteaswell.Furthermore,wehaveafloorofnon-smokingrooms,andwealsohavesomeconnectingrooms.5.CanIreconfirmthereservation?Asuperiorroom,forMr.Smithonthe20thOct.MynameisXX，ifyouhaveanyquestionspleasefeelfreetocontactus.6.Iamsorry,noroomisavailable./Allroomsareunavailable.7.Yourreservationistemporaryanditwillbecancelledifyoudontarrivebefore6p.m.onthatday.8.Doesyourhotelhavepick-upservice?Yes,pleasecontacttheconciergefordetails.1MayIhaveyourname？/Wouldyougivemeyourname?Ibegyourpardon?(Pardon,please?)2.Howtospelltheguestsnameplease?3Imverysorry.Icanthearclearly,.Couldyoucallitagain?4Wouldyoutellmewhichcompanytheguestisfrom?5Imsorry.Wecantfindtheguestnameonourhotellist.6Wouldyoumindconnectingthelinetoreceptiontocheckit?7Iwillcheckitforyouagain.Justamomentplease.8Iamsorrytohavekeptyouwaiting.9Couldyourepeatwhatyousaid?/Ibegyourpardon?10Couldyouspeakmoreslowly(loudly)?11Waitamoment,please.lwillconnect/transferitforyou.12Howareyou,sir?Thisistheoperator.Youhaveanoutsideline.MayIputitthrough？13Goodevening,Mr.Dennis,Mr.Bruceisontheline(Phone)now.Wouldyouliketotakeit?14Imsorry,sir.Thelineisbusynow,Couldyoupleasecallbacklater.第五周O:IsthistheSilverStarTradingCompany?C:Yes,itis.O:ThisistheoverseastelephoneoperatorintheUnitedStates.WehaveacallforMr.JohnWangintheInternationalFinanceDepartmentfromaMr.RobertofABCCompanyinNewYork.C:Fromwhom?O:FromaMr.RobertofABCCompanyinNewYork.C:Thankyou.Justholdtheline,please.Severalsecondslater.C:Hello.ImsorrybutMr.Wangisinaconferencerightnow.O:Oh,isthatright?Whenwillhebefree?C:Well,hellbefreearoundfouroclock.O:Isee.Justaminute,please.Severalsecondslater.O:Hello.HowaboutMr.PeterChen,then?C:Yes,heshere.Onemoment,please.Severalsecondslater.PeterChen:Hello.ThisisPeterChenspeaking.O:Oh,Mr.Chen?Willyouholdtheline,please?Severalsecondslater.O:Thankyouforwaiting.Mr.Robertisontheline.Goahead,please.PeterChen:Thankyou.第六周1.Housekeeping,MayIcomein?2.Doyouneedbellman?3.MayIcleantheroomnow?4.Whatsyourroomnumber,please?5.Couldyoubringmesomemoretowels,plesae?6.Theairconditionerdoesntwork.7.Wouldyoupleasegivemesomeenvelopesandwritingpaper?8.Illbringthemtoyourroomatonce.9.Internetaccesspress8and163.10.Theressomethingwrongwiththetoilet.第七周1、Wouldyouliketocheckout?2、Sorrytohavekeptyouwaiting,Thisisyourbillplease.3、CanIhaveyournameandroomnumberplease?4、Whatkindofcreditcardshaveyougod?5、Asahotelpolicy,Weacceptthefollowingcriedcards.6、Doyouneedreceiptorbill?7、Justamomentplease.Illwriteoutreceiptforyou.8、Illsendabellmenuptogetyourluggage.9、Howwouldyouliketopayincashorbycreditcard?10、Thisisyourbill,pleasecheckitandsignhere.