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酒店实习作业.doc

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酒店实习作业.doc

第一周PUTTHEFOLLOWINGINTOENGLISH1AHITHEREAREYOUCHECKINGOUTNOWBYES,SORRYIKNOWWEREAFEWMINUTESLATEATHATSNOPROBLEMITSALWAYSREALLYBUSYATCHECKOUTTIMEANYWAYBOH,REALLYTHELASTHOTELWESTAYEDINCHARGEDUSFORALATECHECKOUT2.NOW,ILLJUSTNEEDTOASKYOUFORYOURROOMKEYS3IMAFRAIDYOUCANTCHECKINUNTILAFTER400PM4IMAFRAIDWEOVERSLEPT/SLEPTIN5JUSTCALLTHEFRONTDESKIFYOUNEEDANYEXTRATOWELSORPILLOWS6WERECHECKINGOUTOFROOM4017WEREALLYENJOYEDOURSTAY8WEHAVEAFEWCOMPLAINTS9WELLBEBACKNEXTTIMEWEREINTOWN10HAVEASAFETRIPHOME第二周1MAYIHAVETHEROOMTYPE,PLEASE/WHATKINDOFROOMWOULDYOULIKETORESERVE2.WHATKINDOFROOMDOYOUHAVE3.WEHAVESTANDARD,SUPERIOR,DELUXE,EXECUTIVEROOMSTHEREISALSOONEPRESIDENTIALSUITEASWELLFURTHERMORE,WEHAVEAFLOOROFNONSMOKINGROOMS,ANDWEALSOHAVESOMECONNECTINGROOMS4.HOWABOUTYOURHOTEL’SLOCATION5.WELL,OURHOTELLOCATEDINZHONGHUAROAD,HEPINGDISTRICT,ITISONLY30MINUTESFROMOURHOTELTOTAOXIANINTERNATIONALAIRPORTAND15MINUTESTOTHERAILWAYSTATIONBYONFOOT6.WHAT’STHELEVELOFYOURHOTEL7.OURHOTELISAFIVESTARHOTEL8.HOWABOUTYOURHOTEL’SFACILITIES9.WEHAVEFOURKINDSOFRESTAURANT,LOBBYBAR,CONFERENCEROOM,HEALTHCENTER,SWIMMINGPOOL,SHOPPRINCEANDKTVEQUIPMENT。10.WHICHDATESWOULDYOULIKETOBOOKWHENWILLYOUCHECKINANDCHECKOUT第三周1.MAYIHAVETHEROOMTYPE,PLEASE2WHATKINDOFROOMWOULDYOULIKETORESERVE3WEHAVESTANDARD,SUPERIOR,DELUXE,EXECUTIVEROOMS4THEREISALSOONEPRESIDENTIALSUITEASWELLFURTHERMORE,WEHAVEAFLOOROFNONSMOKINGROOMS,ANDWEALSOHAVESOMECONNECTINGROOMS5CANIRECONFIRMTHERESERVATIONASUPERIORROOM,FORMRSMITHONTHE20THOCTMYNAMEISXX,IFYOUHAVEANYQUESTIONSPLEASEFEELFREETOCONTACTUS6IAMSORRY,NOROOMISAVAILABLE/ALLROOMSAREUNAVAILABLE7YOURRESERVATIONISTEMPORARYANDITWILLBECANCELLEDIFYOUDON’TARRIVEBEFORE6PMONTHATDAY8DOESYOURHOTELHAVEPICKUPSERVICEYES,PLEASECONTACTTHECONCIERGEFORDETAILS1MAYIHAVEYOURNAME/WOULDYOUGIVEMEYOURNAMEIBEGYOURPARDONPARDON,PLEASE2HOWTOSPELLTHEGUEST’SNAMEPLEASE3I’MVERYSORRYICAN’THEARCLEARLY,COULDYOUCALLITAGAIN4WOULDYOUTELLMEWHICHCOMPANYTHEGUESTISFROM5I‘MSORRYWECAN’TFINDTHEGUESTNAMEONOURHOTELLIST6WOULDYOUMINDCONNECTINGTHELINETORECEPTIONTOCHECKIT7IWILLCHECKITFORYOUAGAINJUSTAMOMENTPLEASE8IAMSORRYTOHAVEKEPTYOUWAITING9COULDYOUREPEATWHATYOUSAID/IBEGYOURPARDON10COULDYOUSPEAKMORESLOWLYLOUDLY11WAITAMOMENT,PLEASELWILLCONNECT/TRANSFERITFORYOU12HOWAREYOU,SIRTHISISTHEOPERATORYOUHAVEANOUTSIDELINEMAYIPUTITTHROUGH13GOODEVENING,MRDENNIS,MRBRUCEISONTHELINEPHONENOWWOULDYOULIKETOTAKEIT14I’MSORRY,SIRTHELINEISBUSYNOW,COULDYOUPLEASECALLBACKLATER第五周OISTHISTHESILVERSTARTRADINGCOMPANYCYES,ITISOTHISISTHEOVERSEASTELEPHONEOPERATORINTHEUNITEDSTATESWEHAVEACALLFORMRJOHNWANGINTHEINTERNATIONALFINANCEDEPARTMENTFROMAMRROBERTOFABCCOMPANYINNEWYORKCFROMWHOMOFROMAMRROBERTOFABCCOMPANYINNEWYORKCTHANKYOUJUSTHOLDTHELINE,PLEASESEVERALSECONDSLATERCHELLOIMSORRYBUTMRWANGISINACONFERENCERIGHTNOWOOH,ISTHATRIGHTWHENWILLHEBEFREECWELL,HELLBEFREEAROUNDFOUROCLOCKOISEEJUSTAMINUTE,PLEASESEVERALSECONDSLATEROHELLOHOWABOUTMRPETERCHEN,THENCYES,HESHEREONEMOMENT,PLEASESEVERALSECONDSLATERPETERCHENHELLOTHISISPETERCHENSPEAKINGOOH,MRCHENWILLYOUHOLDTHELINE,PLEASESEVERALSECONDSLATEROTHANKYOUFORWAITINGMRROBERTISONTHELINEGOAHEAD,PLEASEPETERCHENTHANKYOU第六周1HOUSEKEEPING,MAYICOMEIN2DOYOUNEEDBELLMAN3MAYICLEANTHEROOMNOW4WHATSYOURROOMNUMBER,PLEASE5COULDYOUBRINGMESOMEMORETOWELS,PLESAE6THEAIRCONDITIONERDOESNTWORK7WOULDYOUPLEASEGIVEMESOMEENVELOPESANDWRITINGPAPER8ILLBRINGTHEMTOYOURROOMATONCE9INTERNETACCESSPRESS8AND16310THERESSOMETHINGWRONGWITHTHETOILET第七周1、WOULDYOULIKETOCHECKOUT2、SORRYTOHAVEKEPTYOUWAITING,THISISYOURBILLPLEASE3、CANIHAVEYOURNAMEANDROOMNUMBERPLEASE4、WHATKINDOFCREDITCARDSHAVEYOUGOD5、ASAHOTELPOLICY,WEACCEPTTHEFOLLOWINGCRIEDCARDS6、DOYOUNEEDRECEIPTORBILL7、JUSTAMOMENTPLEASEI’LLWRITEOUTRECEIPTFORYOU8、I’LLSENDABELLMENUPTOGETYOURLUGGAGE9、HOWWOULDYOULIKETOPAYINCASHORBYCREDITCARD10、THISISYOURBILL,PLEASECHECKITANDSIGNHERE

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