面试技巧培训-interviewskillscourse.ppt

1,Interview Skills,2,Agenda,Introduction. What type will the interview be ? What to prepare ? What should you wear ? Answering difficult interview questions. Worst Case Scenarios. Ways to rescue a dying interview. Follow-Up.,Agenda,3,How to Get your Target Job!,Introduction,4,Got The Job,Your resume has put you at the first stage,It is your chance to do yourself a favor,Introduction,5,LAND TO THE POSITION YOU ARE LOOKING FOR,Introduction,6,Interview,What is an interview ? What can the process create ?,Introduction,7,What is an Interview,Two way process. Argumentative issue. Gather and clarify information. The most important stage of job search.,Introduction,What can the process create? Simply, A decision to be hired or not ! Hiring decisions are made on emotion and justified with logic You like things first and then justifies it. Get the employer to like u,8,The Art Of Interviewing,Can you sell / Market yourself? Can you impress? It is not just answering questions.,Introduction,9,Market / Sell Yourself,Suppose you are a product Know your product (SWOT) Know your customers needs Demonstrate how you can satisfy him,Introduction,10,Sections of Interviews,11,Be Prepared for the Journey,Once you have the Interview secured Dont walk-in without keys PREPARATION IS THE KEY!,Preparation,Big Day,Follow Up,12,Ask your Self,Which Schedule?,What is your goal?,Which environment?,Preparation,Big Day,Follow Up,13,Example, ,Preparation,Big Day,Follow Up,14,Know the Type,Telephone screening. Screening. Second or third interview Headhunting. One to one interview. Group interviews. Panel Interviews. Free Form / Un-structured. Psychometrics. Presentations.,Preparation,Big Day,Follow Up,15,Panel Interview,Two or three interviewers ask set of questions for every candidate. The atmosphere can be formal. STAR.,Preparation,Big Day,Follow Up,S - T,A R,What and How Done,Effect of Action,Circumstances,16,Free Form,A loosely- framed, few topics Could be away from normal working hours. Unstructured, informal and can be perceived as a chat. It can be difficult to sell yourself without being prompted by relevant questions.,Preparation,Big Day,Follow Up,17,Presentation,Prepare well Practice,Preparation,Big Day,Follow Up,18,Psychometric,You will be asked a series of questions to: Discover self-observation. Reactions ? Psychometric tests are becoming popular. Mainly supporting role.,Preparation,Big Day,Follow Up,19,Answers to prepare,Why can you do the job? Situational questioning. Behavioral questioning. Whats your great weakness? Why you change jobs so frequently? What is your biggest mistake in career? How would your supervisor / friends describe you? Tell me a story? Tell me a joke? What can you offer that others dont? What is your major accomplishments?,Preparation,Big Day,Follow Up,20,Answers to prepare,Preparation,Big Day,Follow Up,1- Situational Questioning: You might be asked how you would cope in a hypothetical situation. For example, how you have dealt with a difficult user at the issue desk in your current job. 2- Behavioral Questioning: You may be asked about your behavior or reaction to a certain situation For example, how would you deal with a difficult user at the issue desk ?,21,Expectations,General information about the position. Articulate your qualifications and interests. Understand the nature of the organization,Preparation,Big Day,Follow Up,22,The Matching Process / Self Assessment,Technical skills that match this job. Will your personality match your job?,Preparation,Big Day,Follow Up,23,R U the right one ?,Prepare your matching sheet Excellent interpersonal skills Ran team of 3 people for 18 months. Experience of handling mgmt accounts Four years of relevant experience How will your teamwork and leadership spirit help you match with the job?,Preparation,Big Day,Follow Up,24,Team Work,Are you more comfortable working as a part of a team or individually ? Be honest If you are a person who would rather work alone, please say it. What is the job necessitates? If you have not stated this, you may have the shock of being one of the team and you may hate your job.,Preparation,Big Day,Follow Up,25,Analyze your strengths / weakness,Strengths: Think about how you have used your strongest skills. Keep all your achievements at your fingertips For example, you may have decided to rearrange the filing system to help your colleagues to find documents more easily. State the skill & example it. State the skill & show how you use it. Dont just say it, show it. Weaknesses: Be ready to explain any inconsistencies or breaks in your career. Think creatively and remember transferable skills.,Preparation,Big Day,Follow Up,26,Dress For Success,Professional business wear is a must in most of the organizations It is a part of the first impression taken about the candidate There is no perfect dressing but try to select what suits you,Preparation,Big Day,Follow Up,27,Dress for Success,Dress appropriate to the Organization. Comfortable clothes to you. Show you have made effort. Shows that you are serious about the job. Distract the interviewer. Bright colors.,Preparation,Big Day,Follow Up,28,What you should know about an organization,Potential advancements. Atmosphere. Benefits. Bonuses. Dress code. Ethics and integrity. Owners. Flexible / rigid structure. Org. goals. Growth potential. Training. Turnover. Company type Main customers.,Company history. Location. Management philosophy. Management structure. Office politics. Previous problems faced. Product / services. Profit / sales volume. Reputation. Research. Relocation potential. Size. Stability.,Preparation,Keep them In your heart,Follow Up,Big Day,29,Ready to go to the BIG DAY !,30,The Big Day,Preparation,Big Day,Follow Up,31,Big Day Objectives,Going to the interview. Interview Principles , skills & tips Playing the game First Impression Verbal communication The interview questions Gesture and body language Worst Case Scenarios,Preparation,Big Day,Follow Up,32,Going to the interview,Your route: PLACE Know how to get there. How long it will take. Always allow for extra time. Arrival: TIME Five minutes early is about right. Always be polite and friendly to everybody,Preparation,Big Day,Follow Up,33,Interview principles;,Opportunity for two people to meet. Its two way street (Not begging, youre equal). The employer is on your side (He wants to hire you). Objection is not a rejection. Let the employer talk and you listen. Increase your chance for second interview (dress , timeetc). Hiring decision is based on emotions. Focus on your accomplishments examples. Be yourself and be the best in it. Use examples to back up statements (STAR). Be prepared to elaborate the CV details. Project confidence all over. Send thank you note. Relax and enjoy.,Preparation,Big Day,Follow Up,34,Key interviewing skills,Active listening. Preparation. Building Rapport/Relationship. (Trust, respect & use his name or the companys) Be yourself yet the best. Control the content not the interview. Get info about the job. Learn to talk about yourself. Let others speak for you,Preparation,Big Day,Follow Up,35,Interview tips;,Get plenty of rest Watch cultural difference Dress appropriately Bring pen and pad Remember the interviewer name Shake hands firmly Wait before you sit,Look for interviewer interests No smoking or gum chewing No profanity Keep it interesting Go in with agenda Dont ask silly Q Dont assume,Preparation,Big Day,Follow Up,36,Playing the interview game,The pregnant pause Dont answer rapidly every question. Go pregnant pause after a relatively tough question. Other wise you are who “shoots from the hip” Eye contact Constant eye contact is unnatural Normal conversation, speaker looks away 30-70% of the time Staring makes me uncomfortable Truthfulness There is no pillow as soft as a clear conscience. (John Wooden) If u tell z truth you dont need such a good memory (Mark Twain) ,Preparation,Big Day,Follow Up,37,Overcoming objections,Objection is not a rejection Its request for more info. Employer needs reassurance about experience and learning. Its opportunity. Predict the objection youll face Its raises doubts about your ability “You dont have enough experience” Dont argue with employers He: you dont have enough experience in this field You: I realize there may b others w more experience, but I really feel the quality of my experience is the key. Because of the variety of things Ive done, and my level of responsibility earned. I see my five years r equivalent to most people w the 10. There is no question in my mind that I can do an outstanding job for you.,Preparation,Big Day,Follow Up,38,Master story telling art,Describe yourself Let me tell you Im hard working,energetic,a true leader and a person who can juggle multiple tasks Problem: Selling too many things so you dont do good job w any of them (NO EXAMPLES !) Employer should remember you for weeks. Stories have impact. A non-work experience with a work experience. Show how you overcame the problem.,Preparation,Big Day,Follow Up,39,Contd,STAR Key points for telling stories 1- Provide all key informations 2- Describe the situation as you came into 3- Describe your analysis & recommendations 4- Describe what you implemented & results obtained 5- Provide interesting details (KISS) 6- Make the story interesting,Preparation,Big Day,Follow Up,40,Describing Accomplishments,Telling vivid stories requires practice 1- Write 12 accomplishments and write brief descriptions for each 2- Practice giving 3 min. version, 2 min. version & 1 min. version of each Quantify results. Results sells people. Which / Which resulted in.,Preparation,Big Day,Follow Up,41,First Impression,Preparation,Big Day,Follow Up,42,First Impression Elements,Preparation,Big Day,Follow Up,43,Verbal / Non Verbal Communication,Greet the interviewer with a strong handshake. Eye contact is an important component of the interview. Always feel relaxed not confused or somewhat stressed.,Preparation,Big Day,Follow Up,44,Talking Vs. Listening time,Preparation,Big Day,Follow Up,45,During The Interview,Sell yourself and be confident about your qualifications. Be honest about your decision criteria of the job. Emphasize the positive sides of your personality.,Preparation,Big Day,Follow Up,46,Advice,Honest Stay positive in all your answers Promote your skills Have your body language Be straight forward Enthusiasm,Preparation,Big Day,Follow Up,Keep them In your heart,47,Project Enthusiasm,Demonstrate it throughout the interview Perform an enthusiasm check (Straight up in the chair, introduce more hand gestures, tones, add feelings to your talk) Your potential is your future worth to the organization Show it thru accomplishments Selling potential can overcome ur lack of experience,Preparation,Big Day,Follow Up,48,Use Power words;,Built Created Decreased Designed Enhanced Established Generated Implemented Won,Preparation,Big Day,Follow Up,Improved Increased Initiated Introduced Organized Saved Sold Solved Transformed,49,Accepting Appreciative Assertive Cheerful Compassionate Considerate Cooperative Decision making Decisive Diplomatic Discreet Drive Easy going Effective under stress Efficient / Productive Emotionally stable Energetic / Stamina Enthusiastic Flexible Forgiving Friendly / Nice Generous,Goal oriented Growth oriented Honesty / Integrity Insightful Loyal Mature Motivated Open-minded Optimistic Patient Persistent Reliable Resourceful Responsible Risk-taking Self-confidant Sense of humor Sincere Sound judgment Tactful Thorough,Use personality skills in interview,Preparation,Big Day,Follow Up,The most admirable skills, Universally accepted,50,Talking tips (Do),Wait for him to finish speaking. Take time, and collect your thoughts. Answer the question. Speak simple and professional. Humor is important but be serious. You will appear Calm, Confident & Polite.,Preparation,Big Day,Follow Up,51,Talking tips (Donts),Answer before being asked. Quickly fill the silence. Ask irrelevant questions to the job. Use the umms, ahhs and slang. Use your own jargons profanity. Interrupt Being smart is never expressed by words.,Preparation,Big Day,Follow Up,52,Example, ,Preparation,Big Day,Follow Up,53,The Interview Questions,Preparation,Big Day,Follow Up,Tell me about your self? Why did you leave your job? What is your biggest weakness? What is you biggest strength Why can you do the job? Whats your great weakness? Why you change jobs so frequently? What is your biggest mistake in career? How would your supervisor / friends describe you? Tell me a story? Tell me a joke? What can you offer that others dont? What is your major accomplishments?,54,Tell me about yourself ?,The simplest Yet can be the hardest. Be yourself. Prepare Experience Skills Education Ambition,Preparation,Big Day,Follow Up,55,Tell me about yourself? Experience,Experience Choose relevant experience. How you are profiled. Highlighting relevant work achievements. Fresh graduate, speak about summer training,Preparation,Big Day,Follow Up,56,Tell me about yourself? Skills,Skills List the relevant skills. Employers look for skills like attention to detail. strong communication. dealing with deadlines. Programming skills doesnt mean much for administrative position!,Preparation,Big Day,Follow Up,57,Tell me about yourself? Education,Education: Vital for the less-experienced. Is it relevant? Did you taking relevant courses,Preparation,Big Day,Follow Up,58,Tell me about yourself? Ambition,Ambitions: What are you looking for What are you seeking to fulfill. Other Qualities Travel experience, associations and activities.,Preparation,Big Day,Follow Up,59,Tell me about yourself?,Put it in Writing See the below example: A sales representative job in a software company requiring 2 years experience would need a “personal commercial” that goes something like: “I have been following a sales career for the last 2 years in the software industry. I have been handling various account sectors, especially the tourism and hospitality sector. At my last job, I was noted for surpassing my target, and helped raise sales by 30% in one year.” “My strengths are in communication. I pride myself on being able to establish a relationship with my clients and being able to maintain them. I am always meet deadlines, and work well under pressure.” “My degree in business has helped me get a grip of this career, as well as my coursework in psychology.” “I have participated in several sales-oriented workshops.”,Preparation,Big Day,Follow Up,60,Example,Preparation,Big Day,Follow Up,61,Ten things Employers looks for,What results youll achieve? How soon youll b productive? How much supervision will u need? Do u generate more value than cost? Can you become high performer?,Will u fit into the culture? Will u b fun to work with? Are u responsible? Can u manage ur own development? Will u stay?,Preparation,Big Day,Follow Up,62,How to excite the employer?,MSSR needs ! Show that you can; 1- Make money for the organization (Sales, TQM, CS) 2- Save money for the organization (Productivity,Cut costs, Efficiency) 3- Solve problems the employer is facing 4- Reduce stress level,Preparation,Big Day,Follow Up,63,Why did you leave your job ?,Stay Positive Show desire for growth opportunities. Employers are looking for employees with good attitudes even when working in bad situations.,Preparation,Big Day,Follow Up,64,Why did you leave your job ? Fired?,Be honest. Quickly explain it No details especially the political ones. Never ever lie about it or around it,Preparation,Big Day,Follow Up,65,Why did you leave? Laid off?,It is no longer the same as before. Nothing to apologize for or act defeated. Express yourself simply as follows : “Because of the economy, the company decided to eliminate 2 departments including mine.” Privatization necessitates rightsizing. Reasons should be described in such way that interviewer believes he would have left under those circumstances also.,Preparation,Big Day,Follow Up,66,Why did you leave your job ? Quit ?,Be honest and stay positive. Simply the job was not challenging enough. You are seeking higher levels of responsibility and ready to make the next step on your career ladder.,Preparation,Big Day,Follow Up,67,Why are you leaving your current position?,Stay positive, even if your previous company has left a negative impression. Employers are looking for employees with good attitudes even when working in bad situations.,Preparation,Big Day,Follow Up,68,What is your biggest weakness ?,Simply, tell him Why he shouldnt hire you.,Preparation,Big Day,Follow Up,69,What is your biggest weakness ?,Why is he asking ? Mention your weakness. Discuss what you have done to overcome it. Criteria of the chosen weakness: Real. Understandable. Relatively harmless. Work-related.,Preparation,Big Day,Follow Up,70,Examples,“I used to have some problems with organization. So now I carry a schedule book throughout the day and I also use this Palm Pilot to keep me on track. Its worked out great!“,Preparation,Big Day,Follow Up,71,Examples,“Once in a while, I focus too much on the details of a project. So now, when Im working on a project, I always make sure at the end of the day to sit back and take a few minutes to think about the general scope of my work. It forces me to keep priorities straight and helps me keep the right mindset.“,Preparation,Big Day,Follow Up,72,Examples,I tend to be a perfectionist. I sometimes work too hard, leading to unnecessary stress. Work life balance. Used to do things all by myself, now I learned delegation.,Preparation,Big Day,Follow Up,73,What is your greatest strength,This is a great question to SCAN your skills. Talk about your skills confidentially. Such as being able to plan and organize information.,Preparation,Big Day,Follow Up,74,Body Language,Personal image is more than just clothes. Smile, make eye contact with all int