职业英语第二册unit10-ListeningandSpeaking.ppt

Unit Ten,Unit 10 Dealing with Work Problems,Listening for Fun,Section 2,Lead-in,Skills,Listening and Speaking,Section 1,Lead-in,1. how to describe the problem in your work,2. how to take proper measures to solve the problem,3. how to make a complaint and how to deal with complaints,In this unit, you will learn:,Section 1 Getting Things Ready,Section 1 Activity 1,Task 1 Listen and Match.,Section 1 Activity 1,Problems at Work,f,h,b,c,d,g,j,a,e,i,Section 1 Activity 1,Task 2 Listen and Write.,complaint,discrimination,dissatisfaction,pressure,overwork,working condition,overtime,co-worker,stressful,labour relations,Section 1 Activity 2,1. If you go into your workplace with more confidence, events will seem less stressful. 2. Frequent communication with your boss can help avoid bad labour relations. 3. Though you cant change a difficult co-workers personality, you can control your own reaction to that person. 4. The best way to relieve work pressure is to go on a holiday. 5. When looking for a job, you should also take the following things into consideration: working conditions, working hours and location of the work place.,Listen and Repeat.,Section 1 Activity 2,6. Gender discrimination can often be found in recruitment and other areas in the career arena. 7. The first step in dealing with complaints is to find out what is wrong. 8. Although low pay is associated with an increased risk of poverty, not all people in low-paid jobs are poor. 9. It is frustrating to work overtime without extra pay. 10. Job dissatisfaction is widespread among workers of all ages across all income brackets.,Section 1 Activity 3: Speak out,Task 1 Talk to two students and complete the table below.,Section 1 Activity 3: Speak out,Task 2 Prepare a short speech to be presented in class by filling in the blanks with the information from the table above. The following problems could be often met in the workplace. Firstly, bad workplace 1 _ are most commonly found in the office. That is, you might not 2 _ with your colleagues, including your boss and your partner. For example, the employer is treating you in a way you are unhappy with. In that case, youd better find a suitable chance to have a heart-to-heart talk with them. Secondly, you might not be 3 _ with the working hours. For example, you work overtime, but you dont get extra pay.,Section 1 Activity 3: Speak out,If so, try your best to get work done within your normal working hours. Otherwise bring up the matter to your supervisor. Thirdly, sometimes the 4 _ are so poor that you find it hard to concentrate on your work or you feel uncomfortable at work. Whatever the problems are, all you can do is to face them and figure out 5 _.,Section 2 Things to Do,Task 1 Listen and Write,Task 1 Listen and Repeat,Task 2 Listen and Complete,Task 1 Listen and Repeat,Task 2 Listen and Judge,Activity 2 Interactions,Activity 3 Listen Out,Activity 1 Task Check-up,Task 3 Answer Questions,Task 2 Make a presentation,Task 3 Role Playing,Task 4 Just Do It,Task 5 Challenge Yourself,Task 3 Listen and Decide,Task 4 Listen and Complete,Key & Script: 1. overwork 2. stressful 3. discrimination 4. work overtime 5. difficult coworker 6. Frequent communication with your boss can help avoid bad labour relations. 7. Though they work overtime, they dont get extra pay.,Section 2 Activity 1 Task Check-up,Task 1 Listen and Write.,Section 2 Activity 1 Task Check-up,Task 2 Make a presentation. Listen and take notes. Then report the information you get to your class.,Script: The following problems could be often met in the workplace. Firstly, bad workplace relations are most commonly found in the office. That is, you might not get along well with your colleagues, including your boss and your partner. For example, the employer is treating you in a way you are unhappy with. In that case, youd better find a suitable chance to have a heart-to-heart talk with them. Secondly, you might not be satisfied with the working hours. For example, you work overtime, but you dont get extra pay. If so, try your best to get work done within your normal working hours. Otherwise bring up the matter to your supervisor. Thirdly, sometimes the working conditions are so poor that you find it hard to concentrate on your work or you feel uncomfortable at work. Whatever the problems are, all you can do is to face them and figure out possible solutions.,Listen to the questions and try to complete the answers. 1. _. 2. _. 3. _. 4. _. 5. _.,Section 2 Activity 1 Task Check-up,Task 3 Answer questions.,Task 1 Listen and repeat.,Section 2 Activity 2 Interactions,Dialogue One M: Now the last question in todays interview, Miss Zhao. What would you do if you have been 1 _ against at work? W: Well, thats something that happens to almost everyone. As for me, first of all, Id try to find out whats wrong. M: Good idea. What if its your fault? W: 2 _ sincerely to the person concerned. M: Thats fine. And then? W: And then Id figure out why I made the mistake and how it occurred. Was it because I lacked the necessary knowledge,Section 2 Activity 2 Interactions,Task 2 Listen and complete.,e,d,Section 2 Activity 2 Interactions,and skills or was it because of my carelessness or inexperience? 3 _, Id have to do enough homework and learn from others who perform better than me. M: Good. But what if it is not your fault? W: In that case, its not necessary to feel cranky. As the famous saying goes, “To err is human, to forgive is divine.” Everyone 4 _ from time to time. M: Wouldnt you make some explanations? W: If necessary. And though its not my fault, Ill warn myself against such mistakes in the future. M: Excellent! It seems you have no problem 5 _.,c,a,b,Section 2 Activity 2 Interactions,Listen and supply the missing words. Then listen and repeat. M: Why are you pulling such a long face, Nancy? W: Nothing, Jimmy. Im just a little M: Come on. We are friends, arent we? W: Well, Im afraid our supervisor is 1 me recently. M: Really? Hes not a bad guy, though not very nice. What made you think so? W: A few days ago, he suddenly called me to his office and criticized me for being lax with my work. I really felt 2 _ and didnt know what to say.,finding fault with,Dialogue Two,at a loss,Section 2 Activity 2 Interactions,M: Perhaps you did something inappropriate? W: I dont know. If so, he should have told me clearly what was wrong. And today I was just 1 or 2 minutes late, and this happens to everyone here once in a while, but he seemed so impatient that he even 3! M: Dont forget he is your supervisor, Nancy. He has the 4 _ to do that.,demanded an excuse,authority,Section 2 Activity 2 Interactions,W: I know Im not being 5 _, Jimmy. Lily was 5 minutes late but he just turned a blind eye to it. M: Maybe you need to talk to him? W: What would I say? Ask him why he treats me that way? MmI know what to do now.,too sensitive,Section 2 Activity 2 Interactions,Section 2 Activity 2 Interactions,Situation 1: Talk about the overtime problem you might have in your future work. For your reference: 1. work OT (=overtime) 2. have already logged in 20 hours of overtime 3. get an assistant 4. nobodys turned up 5. take a long weekend 6. request has been turned down 7. Hold on!,Task 4 Just do it: Make up your own dialogue.,Section 2 Activity 2 Interactions,Situation 2: Talk about how to cope with a difficult co-worker. For your reference: 1. gossip about 2. others dont know the truth 3. I wonder why? 4. used to be on good terms 5. fair competition 6. against the ethics 7. turn a deaf ear to,Section 2 Activity 2 Interactions,Look at the pictures and ask each other questions about them with your partner. Use the words as clues. They may be used as answers to your questions.,Task 5 Challenge yourself: Ask questions.,Section 2 Activity 2 Interactions,Section 2 Activity 3 Listen Out,Task 1 Listen and repeat.,Listen to 5 short conversations and tell whether the statements are true or false. Write T for True and F for False. 1. The woman is complaining of the unpaid hours. ( ) 2. The man was excited because he had completed the task. ( ) 3. The man knows how to tackle the problem with his boss. ( ) 4. Phillip is new in the office. ( ) 5. The man is blamed for not working hard enough. ( ),Section 2 Activity 3 Listen Out,T,T,F,T,F,Task 2 Listen and Judge.,Listen to the dialogues and choose the best answers. Dialogue One 1. A) A manager. B) A computer technician. C) A house-keeper. D) A supervisor. 2. A) He doesnt enjoy his work because it is uninteresting. B) He is sick of his work because he is not allowed to have a holiday. C) Though he likes his work, he finds it hard to save time for his family. D) He doesnt care much about his work.,Section 2 Activity 3 Listen Out,Task 3 Listen and decide.,Section 2 Activity 3 Listen Out,3. A) Identify the most important thing among the piles of work. B) Do one thing at a time before moving on to the next. C) Dont try going beyond his ability. D) Share the burden with his co-worker. Dialogue Two 4. A) Bad labour relations. B) Not mixed with co-workers. C) Lower pay than others. D) Being overworked.,Section 2 Activity 3 Listen Out,5. A) Be nice to others. B) Keep silent. C) Get used to the situation. D) Be active.,Section 2 Activity 3 Listen Out,Listen to the passage and fill in the blanks. Regardless of why you left your previous job, dont speak badly about your previous 1 _. The interviewer may wonder if you will be bad-mouthing (恶意批评) his company next time youre looking for work. I once interviewed a person who told me that her last employer was terrible. They didnt pay her enough, the hours were 2 _ and she hated the job. That company happened to be my companys biggest and most important customer. And there is no way I would have 3 _ someone who felt that way about our 4 _ client. So, she actually gave up any 5 _ of getting the job as soon as she answered the “Why did you leave?” question.,employer,awful,Task 4 Listen and complete.,hired,valuable,opportunity,Section 2 Speaking Practice,Situation 1 M: You wont believe whos been assigned to work OT on the new project! Me! Ive already logged in 20 hours of overtime! W: Wow! Why so much? I thought they were getting you an assistant. M: They were supposed to, but so far nobodys turned up, and Im left on my own to do the work. This is the first break Ive had all day. W: Why dont you ask for some time off? You could take a long weekend and go away somewhere.,Sample Dialogues,Section 2 Speaking Practice,M: My holiday request has been turned down by the boss. W: Oh, Im sorry to hear that. I think perhaps theyre finding someone to help you. M: I hope they can find one soon; otherwise Id collapse. W: Poor man! Hold on!,Section 2 Speaking Practice,Situation 2 M: I hear Li Yong has been gossiping about me recently. W: Ive heard of that too. But nobody would believe him. M: Its hard to say while the others dont know the truth. W: I remember someone once said: “You may fool all the people some of the time, you can even fool some of the people all of the time, but you cannot fool all of the people all of the time.” M: Abraham Lincoln. I hope so. But I wonder why? We used to be on good terms. W: Theres rumour that the manager is finding an assistant. And both of you are the best candidates.,Section 2 Speaking Practice,M: I see. But why not play fair competition? Saying bad things about others is against the ethics. W: Dont you think hes actually helping you? M: Helping me by saying bad things about me behind my back? Oh, I think I know what you mean. Thanks for reminding me. Ill just turn a deaf ear to that.,Section 2 Listening practice,Script: 1. M: You look pale. Whats wrong with you? W: I have been working for 3 weeks without any break since the busy season began. M: You need some temporary helpers. W: I think so.,Section 2 Listening practice,Script: 2. M: Thank God! I have finished writing that service guide! It took me forever! W: When did you finish? M: This morning! No more overtime, and no more headaches! W: Well, Im glad to hear it. Have a cup of coffee!,Section 2 Listening practice,Script: 3. W: What happened to you, Phillip? Youve kept quiet recently. You are not what you used to be. M: Ive got some trouble in my work. My boss keeps picking on me. I find my job stressful. I want to quit it. W: Dont be so silly. You need to do something to tackle the problem instead of escaping from it. M: But how?,Section 2 Listening practice,Script: 4. W: Hi there, Philip! Hows everything going? M: Pretty well, in fact. But Im really tired! W: Yes, youve had a busy first week. Take a rest! M: Its all right. I dont mind being busy!,Section 2 Listening practice,Script: 5. W: Steve, I am really disappointed by your lack of effort on this project. M: Well, Sarah. Ive put just as much energy into this as anybody else. W: I dont think youve been working hard enough. M: Well, Im sorry you feel that way.,Section 2 Listening practice,Script: W: Hi Peter. Can you tell me a little bit about your new job? M: I work in the Technology and Support Department now. W: What do your responsibilities include? M: Im responsible for systems administration and in-house programming. W: How do you like your job? M: Its interesting, but I am just tied up everyday. I am so busy that I find it stressful sometimes. There seems to be endless things to do. So I dont much time with my family. W: Take it easy, Peter. Let me tell you how to deal with your problems. First, you should let the most important thing go first.,Dialogue One,Section 2 Listening practice,M: I know, Susan. But everything is the most important. They seem to be always saying to me: “Come on, Peter! Work faster!” W: Oh! You absolutely need a break away from work. M: Its not that serious. Dont worry about me. Ill be OK. Whats your next advice? W: Second, concentrate on one task at a time and