商务英语视听说PPT-Unit Three-On the Phone

1、Dalian University of Foreign LanguagesDalian University of Foreign Languages商务英语视听说-3Dalian University of Foreign LanguagesUnit Three: On the PhoneFollow-up and EvaluationAssignmentVideo OnMini LectureLearning ObjectivesDalian University of Foreign LanguagesLearning Objectives After completing this

2、unit, students should be able to:vAnswer the phone vAsk to be connected vLeave messagesvDeal with problems by telephoneDalian University of Foreign LanguagesWarm-upWork in pairs. There are twelve telephone tips. Choose the correct words from the list to fill in the blanks.vKnow the purpose of your c

3、all in _.vMake sure you have all the _ youll need before you dial.v_a specific time for calls.vGet rid of all _: turn off the radio, television, etc.vListen carefully and confirm that you have understood each point. Dont _you have understood when you havent.vLet others speak and try to avoid _vSpeak

4、 slowly and _; try to avoid speaking with a strong accent.vDont _! Whenever possible, use the optional choice method.vMake sure you sound _ and agreeable.vMake sure your call is brief. Try to avoid_calls.vDont try to be funny_you may be _.vSmile while you are talking. Your listener can “_” your smil

5、e. interrupting pretend clearly distractions argue schedule polite documents lengthy hear advance misunderstoodDalian University of Foreign LanguagesListening Practice Put the following telephone dialogue into the right order, then listen to the dialogue and check your answer with your neighbor.1.Of

6、 course not. Just stay at home and get some rest. See you on Friday.2.Hello, Mr. Smith?3.Thank you. I will see you then.4.I am afraid I am going to be off sick today. I have got a bad cold. I hope you dont mind.5.Yes. Who is calling?6.Hi, Mary. What is up?7.Its Mary Murphy.The correct order is _.Dal

7、ian University of Foreign LanguagesListening Practice Listen to the dialogue and complete the following message note. Then please exchange it with your neighbor.To:_Date: 29th January Time:10:00 a.m.Message NoteFrom:_Company :_Telephone:_Message:_ _ _Taken by:_Dalian University of Foreign LanguagesV

8、ideo 1Watch the video. Stop the video when Mr.Schulz states the message and write it down.Message 1_Message 2_Message 3_Dalian University of Foreign LanguagesVideo 1 Work in pairs and role-play the telephone dialogue, referring to the messages you have taken.Dalian University of Foreign LanguagesVid

9、eo 2Watch the video and study the six steps to take when making a business telephone call with your neighbor.1. Introduce yourself and your company. 2. Take the complaint off the call. 3. State the purpose of the call. 4. An interest-capturing statement. 5. Request an appointment. 6. Overcome resist

10、ance. Dalian University of Foreign LanguagesVideo 2v Work in groups and brainstorm the difficulties in making phone call from your past experiences.v Share your experiences with other members and note down the difficulties.v Try to work out solutions to most of the difficulties and report to the class.Dalian University of Foreign LanguagesAssignment:vMake a dialogue with your partner with the given situation on Page 36 and 41 and be prepa