5 员工福利调查问卷

经典word整理文档，仅参考，双击此处可删除页眉页脚。本资料属于网络整理，如有侵权，请联系删除，谢谢！EmployeeBenefitsQuestionnaire员工福利调查问卷Programsbywhichemployeesreceivenoncashcompensationtoensurethattheorganizationattracts,retainsandmotivatesemployeestoaccomplishorganizationobjectives.激励员工完成组织目标。1.Doestheorganizationhaveaclearpolicyregardingemployeebenefits?组织有关于员工福利的一个明确政策吗？2.Isthereonepositionwithintheorganizationaccountableforfairlyandconsistentlyimplementingemployeebenefitprogramsandensuringcompliancewithgovernmentalregulations,suchasERISA,COBRA,EEOandtheFamilyandMedicalLeaveAct?组织内部是否有岗位负责公平一致地执行员工福利计划，来确保和政府的规范条例是保持一致的，例如（雇员退休收入保障法案）,COBRA（统一综合预算汇编法案），（平等就业机会）和家庭与医疗休假法？3.Istheorganizationcurrentoncompetitiveemployeebenefitpractices,suchaschildcare,flextime,jobsharing,vacation/sicktime,time-offprovisionsandhealthplanalternatives?该组织目前是否有在竞争员工福利方面下功夫呢？例如：儿童保育，弹性工作制，工作分享，假期/病假，休假和健康计划这些方面的选择？HEALTHCARECOSTCONTAINMENT健康保健成本控制4.Isthereaprocessinplacetocontainmedicalcostswhileofferingqualityhealthcaretoemployees?是否建立有一个控制医疗成本的程序，同时也向员工提供了高质量的医疗服务。5.Doyouperiodicallygaugeemployeesatisfactionwiththebenefitplanintermsofcustomerservice,timeliness,claimmanagementandaccuracy?是否有定期检测员工在客户服务，及时性，诉讼管理和准确性这些方面对福利计划的满意度？6.Ifemployeedissatisfactionishighorcostsareoutofcontrolornoncompetitive,doyouputyourbenefitplansouttobid?Howoftendoesthisoccur?标吗？多久会发生一次？7.Doesyourmedicalcostcontainmentreviewcoverthefollowing:A.Haveyouanalyzedbothofthefollowingalternativehealthcareprogramsfortheircostcontainmentprocesses,includingservicesoffered,accessibility,qualityofcareandcost?你的医疗成本控制会评估下列方面嘛？A.HEALTHMAINTENANCEORGANIZATONS(HMOS):健康维持组织（）：Whatareenrollmentnumbersforthepastthreeyears.(Rapidenrollmentratesmayresultinpoorerservice.)过去三年的招生人数是多少？（招生人数的飞快增长可能会导致服务越来越差）IstheHMOaccreditedbytheNationalCommitteeforQualityAssurance(NCQA)?HMO是否有得到NCQA（全国质量保证委员会）的许可？Wereanyconditionsattachedtotheaccreditation?对这个许可是否有附带其他的一些附加条件？WhatisthepublicperceptionoftheHMO(hasitreceivedbadpress)?公众对HMO有什么看法（是否有收到过坏消息）？HaveorganizationssimilartoyoursfaredwellunderthisHMO?(Askforalistofclientsandcallsomeofthem.)和你们类似的组织在HMO其中一些人来核查）Whataretheexclusionsorlimitationsonprocedures,suchastransplants,rehabilitativeproceduresandmentalandnervousdisorders?程序中有哪些例外或限制？譬如移植，精神和神经疾病上的恢复？PREFERREDPROVIDEDORGANIZATIONS(PPOS):优先选择提供者组织（）：InadditiontoallthequestionsforHMOsabove,whatistheratioofnetworkvs.non-networkcharges?除了上述关于HMO的所有问题之外，网络和非网络收费的比率是多少？Doemployeesacceptthenetworkdoctors?员工是否能接受网络医生呢？B.HasHRreviewedthefollowingadministrativecontrols:人力资源人员是否有评估下列管理方面的控制：In-housecompanydataonpremiumspaidandclaimsprocessed?在公司内部是否有保险支付和索赔处理的数据？Retentionprovisionsofcarriers,suchasrebatesorfavorablerateconsiderationforretentionofcompanyfunds?运营商保留条文，例如考虑回扣或优惠率来保留公司的资金？Morefavorablestop-lossarrangementswithacarrier?与运营商更有利的止损条款？Encouragingemployeestoreporterrorsinmedicalbills?激励员工举报医疗账单中的错误？Health-carespendingaccountsandchangingrules?医疗保健支出账户和变化规律？Nonduplicationofbenefitsinsteadoftraditionalcoordinationofbenefits?非重复福利取代传统协调福利？Initiatingaprobationaryperiodbeforehealthcoveragebegins?在健康保健开始进行前，先进行一个试用期?C.HasHRreviewedbasiccostmanagementprograms,includingthefollowing:人力资源是否有评估管理计划的基本成本，包括如下：Increasingdeductibles,coinsuranceresponsibilityorcopaymentamounts?增加免赔额，共同保险责任或共同负担费用的数额？Requiringsecondopinionsforsurgery?在外科手术方面要求第二建议？Institutingpre-admissiontestingandcertification?实行入院前的测试盒检查？Concurrenthospitalstayreviews?同时住院观察?Closelymanagingchronicorcostlyillnesses?严密关注慢性的或昂贵的疾病？Patientauditingofhospitalbills?对病人医院账单的审查？Requiringemployeeplanusagedatafromhealthcarecarriers/administrators?要求员工从健康保健/管理员中计划使用的数据？D.HasHRreviewedemployeehealthpromotionandeducationprograms?人力资源是否有评审过员工的健康宣传和教育计划？D.HasHRcommunicatedwithhealthcareproviderstoreviewcustomizedplanoptionsandcostcontainmentmeasures?人力资源是否有和健康保健提供者沟通过，来评估定制计划选择和成本控制措施？8.Arethecostsofemployeebenefitsregularlycalculatedandcomparedtonational,industryandlocaldata?员工福利的成本是否有定期地进行计算，且和国内，同行以及当地数据做比较？9.Arevacationandsickleaveaccrualsanalyzedforpurposeaswellascostconsideration?是否有对假期和病假的权责发生制做原因分析和成本考量？10.Arethereprogramstocontrolabsenteecosts?这些计划有对缺勤成本做控制吗？11.Arethereprogramstocurbsickleaveabuse?这些计划是否有遏制病假的滥用？12.Areunemploymentcompensationcostsanalyzedforcostsavings?是否有从节省的角度对失业补偿费用做分析？13.Arepensionplansreviewedandemployeescounseledonwin-winpensionoptionsthatwillsavetheorganizationmoney?是否有审查养老计划，是否有向员工提供过双赢养老计划选择的咨询，这些都是可以帮组织节省费用的？14.Doesyourorganizationofferretirementcounselingtoemployees?你们组织是否有向员工提供过退休方面的咨询服务？15.Aretherebenefitstoextendingtheretirementage?对延长退休年龄的员工是否有其他福利？16.Shouldchangesinlong-termdisabilitypaymentsbeconsidered?是否有考虑过改变长期伤残抚恤金？17.Doesyourorganizationregularlycommunicatethebenefitsitprovidesaswellasemphasizethecompany’scontributiontoemployeebenefits?你们组织是否有定期沟通其提供的福利，同样也强调公司对员工福利所做的贡献？18.Doesyourorganizationhavethecapacitytoprovidenecessaryemployeebenefitsandaddresscost-containmentissuesthataffectprofitability?你们组织是否有能力来提供必要的员工福利，且阐述能影响盈利能力的成本控制问题？19.Onascaleofonetoseven(sevenbeingthehighestandfourbeingadequate),howdoyouthinktheHumanResourcesdepartmentwouldratetheeffectivenessofemployeebenefitsprograms?在等级一至七中（七是最高等级，四就是能胜任的级别），针对人力资源部门将评估员工福利计划的效力，你如何看待？20.Onthesameone-to-sevenscale,howdoyouthinkinternalclients(departmentheadsandemployees)wouldratetheeffectivenessoftheemployeebenefitsprograms?在同样的一至七等级中，针对内部客户（部门领导和员工）将评估员工福利计划的效力，你又如何看待？ExplanationofEmployeeBenefitsQuestionnaire员工福利问卷调查的解释Employeebenefitsarenecessarytoattractandretainqualityemployees.Feworganizations,howeverareabletofindnewwaystocontaincostsandusebenefitsasanincentivetoimproveemployeeproductivity.成本，且使用福利作为一种激励策略，来提高员工的生产力。Healthcarecostcontainmentiscoveredinquestionsfourtoseven.Aggressivenegotiationswithcarriers,acloserlookatadministrativecontrolsandcost-benefitanalysesmustberoutinelycarriedoutifanorganizationwantstoconverthighcostsintoincreasedprofits.Anannualreviewofbenefitplanvendorsshouldbeconducted,especiallyforhealthcareserviceswhichconsumealargeportionofexpenses.Theremarketingofabenefitprogram,however,shouldtakeplacenomorefrequentlythaneverythreetofiveyears,unlessthereareseriousconcernsaboutrates,serviceoraccessibility.Morefrequentremarketingofabenefitplandamagesthecredibilityoftheemployer,intermsofseemingdisinterestedinalong-termrelationship.Inaninsuredarrangement,thevendorwillbeleft‘holdingthebag’onrunoutclaims.问题4到7每隔三到五年，除非和汇率，服务或获得物有密切的关系。一个福利计划，在表面上看起来公平的一个长期合作关系中，过于频繁的再交易会毁坏雇主的信誉。在一个保险安排中，卖家就能避免再三索赔。Payparticularattentiontocost-managementprogramsunderquestionseven.Spendingmoretimeonthesedetailswillresultinbetterclaimsmanagement.Question7Cshouldanswerthefollowingquestions:要特别注意到问题7下的成本管理计划。花费更多时间来关注这些细节会让你有更好的投诉管理能力。问题7需要回答下列问题：1.Howwerechargesdistributedbetweenemployees,theemployerandotherpayers?在员工，顾主和其他付款方之间，经费是如何分配的？2.Whattypesofserviceswereused:hospital(inpatient,outpatient,emergencyroom),physician’sservices(inpatient,outpatient),lab,x-ray,durablemedicalequipment,supplies,surgicalcenter,etc.Anycategorylabeled‘other’onareportshouldaccountfornomorethan5%ofthetotalorrequireadetailedexplanation.是使用的哪种服务？医院（住房部，外诊部，急诊室），身体上的服务（住房部，外诊部），实验室，透视室，耐用的医疗设备，供应商，外科手术中的比率，或者另外做详细解释。3.Whattypesofillnessesdidemployeesexperience?Thereshouldbeatleast15majordiagnosiscategoriesusedonthereport.员工能有哪些疾病史？在报告上至少要有15种大的诊断种类。4.Whatareemployees’demographics?什么是员工的人口统计学？Youareentitledtothisinformation.Bymonitoringhowthehealthcareplanisused,itispossibletodecreaseclaimcosts.Somenegotiationwiththecarrier/administratormaybenecessarytoobtainreportsinameaningfulformat.能减少诉讼成本。一些和运营商/管理者的谈判可能对于以一个特别的方式来接受报告是很有必要的。Becausehealthcareaccountsforthelargestportionofmostbenefitpackagesyoushouldstrivetoraiseyourperformancestandardsasanemployerbyapplyingyourbusinessstrategiestohealthcaremanagement.AccordingtoDavidW.Kempken,ExecutiveDirectorofBenefitsforChryslerCorporation,youshouldre-examineyourstandardsforplandesign,administration,communicationandproviderrelationshipswiththegoalof"bestpractices."Nonhealth-relatedemployeebenefits,suchasvacationtime,sickleave,pensionformulas,retirementincentives,holidaysandunemploymentcompensationtendtoremainuntouched.Thereisliteraturewhichaddressestheseissues.They