新星级酒店服务手册

PAGEPAGE26星级酒店服务手册目录总经理致辞大堂服务GRANDLOBBYSERVICES1．大堂经理AssistantManager2．问讯∕留言Information∕Message 3．预订∕接待Reservation∕Reception4．收银∕结账Cashier5．信用卡CreditCard6．退房时间Check-outTime7．客房门卡RoomCard8．行李服务LuggageService9．大堂保险箱LobbySafebox10．商务中心BusinessCenter11．商场ShoppingCenter12．残疾人士设施HandicappedFacilities13．着装Dressing14．停车Parking客房服务GUESTROOMSERVICES1．客房中心HousekeepingCenter2．房间清洁服务RoomCleaning3．房间夜床服务Turn-downService4．洗衣服务LaundryService5．小酒吧Mini-Bar6．房间加床服务ExtraBed7．送餐服务RoomService8．擦鞋服务Shoes-shineService9．叫醒服务Wake-upCall10．饮用水DrinkingWater11．电话Telephone12．电吹风HairDryer13．冰块IceCube14．电熨斗/烫衣板Iron/IronBoard15．房间保密/电话免打扰KeeptheRoomNumberSecret/AvoidBeingDisturbed16．失物招领LostAndFound17．电视节目TVChannel18．网上漫游InternetService19．空气调节AirConditioner20．电源总开关EnergySaver21．电源说明PowerSupply22．无烟楼层Non-smokingfloor23．紧急情况Emergency餐饮服务FOOD&BEVERAGESERVICES1．宴会预订BanquetReservation2．大堂吧LobbyBar3．西餐厅WesternRestaurant4．行政酒廊ExecutiveLounge5．中餐厅ChineseRestaurant6．会议室ConferenceRoom7．送餐服务RoomService会馆服务HEALTH&ENTERTAIMENTSERVICE1．游泳馆SwimmingPool2．健身房GymnasiumCenter3．棋牌室ChessandMahjongRoom安全指南SAFETYDIRECTORY1．遵守措施complywiththemeasures2．宾客注意事项Guest’sNotices3．安保Safeguard4．火警FirePrevention5．火警须知Firealarmnotice电话指南TELEPHONEDIRECTORY1．拨打客房电话RoomtoRoomCalls2．拨打外线电话OutsideCalls3．国内直拨电话DDDCalls4．国内、国际直拨须知IDD&DDDServiceGuide客房物品有偿价格表GESTROOMITEMSPAIDAPRICELIST银盛国际酒店热忱欢迎阁下光临尊敬的宾客：欢迎您下榻菏泽银盛国际饭店！您的到来，我们酒店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了酒店的各项服务及设施。若您有什么需要，请直接与酒店各部门联系，我们将竭诚为您效劳。在银盛国际酒店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在银盛国际酒店处处都看到温馨的微笑。如果您对我们的服务及设施有什么意见或建议，请及时联系我们，或者填写“宾客意见表”，我们会立即改进，因为您的满意就是我们的最终目标。最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！银盛国际酒店总经理WarmlyWelcometoYINSUNInternationalHotelDearGuest:WelcometoYinsunInternationalHotel!Allofusareverygratefulforyourpatronageandhopeyouenjoyyourstayatourhotel.This《ServiceDirectory》willinformyouvariousserviceandfacilitiesofourhotel.Ifyouneedmorehelp,pleasecontactwithourrelevantdepartments,allofusalreadystandbyandsurelyyouwillgettheexcellentserviceatanytime.YouareourconcerninYinsunInternationalHotelduringyourstay.Weshalltryourbesttooffertheperfectserviceforyou.Ifthereareanymorecommentsorsuggestions,pleasecontactuspromptlyorfillinquestionnaireformonthedeskofyourroom.Wewish,duringyourstaywithus,jovialityexperiencewiseuptoyourfriendsandwehopewewillhavethepleasureofservingyouagain.INTERNATIONALHOTELGeneralManager大堂服务GRANDLOBBYSERVICES1．大堂经理AssistantManagerTEL87777位于饭店大堂内，24小时为您提供服务。TheAssistantManagerinthelobbywillbeatyourserviceatanytime.2．问讯∕留言Information∕Message TEL80000如您离开饭店而需与来人或来电联系时，请把您的去处及留言告之总服务台。YoucantellourInformationDesktheplacetogoifyouwanttobeintouchwithtelephonemessageorvisitorswhenyouareout.3．预订∕接待Reservation∕ReceptionTEL80000饭店接待处24小时为您提供预订客房、住宿登记等服务。TheFrontDeskwillprovideyouwiththeserviceofreservationandregistrationanytime.4．收银∕结账CashierTEL86666位于大堂总服务台，24小时为您提供住宿期间的房费、餐费及其他费用的结算服务。It’slocatedattheFrontDeskinthelobby.Wewillprovidethe24-hourcheck-outserviceofyourfeesduringyourstay.5．信用卡CreditCardTEL86666欢迎您在饭店用以下信用卡：银联系列卡、长城卡、牡丹卡、建行龙卡、金穗卡Welcometousethefollowingcards：GreatWall,thePeony,Longcard,theGoldEar,6．退房时间Check-outTimeTEL86666饭店退房时间为下午12：00。请留意：超过12：00后加收半天房租，18：00后退房按全天收费计算。若需延迟离店时间，请与总服务台联系。Check-outtimeis12：00atnoon.Youwillhavetopayanextrahalfofdailyfeeifyoucheckoutafter12：00a.mandthewholefeeifyoudoafter18：00p.m.PleasecontacttheReceptionDeskifyourcheck-outhastobedelayed.8．客房门卡RoomCardTEL80000饭店使用安全电子门锁。退房时请将门卡交与总台收银处。请留意：当超过规定时间，门卡将不能开锁。您要续住，请到总服务台办理有关手续。WeofferyoutheIClock.PleasereturnthecardtotheCashierDeskwhenyoucheckout.TheICcardwillnotworkwhenyoudelaythecheck-outtimeandyoumustcontacttheReceptionDesktocontinueyourtime.9．行李服务LuggageServiceTEL80000我们为您提供店内免费运送或寄存行李服务。Weofferfree-of-chargeserviceofdeliveryinourhotelandleft-luggageservice.10．大堂保险箱LobbySafeboxTEL80000大堂接待处为阁下提供免费使用的保险箱，较大的贵重物品可存放在大堂保险箱内。饭店对留在客房内物品的任何损坏或遗失不负任何责任。Eachroomisfittedwithasafebox,yourvaluablebelongingsarerecommendedtobekeptinthesafe.Bytheway,thelobbyprovidesfreesafesforbiggervaluablebelongings.Thehotelmanagementisnotliabletoanylossordamagevaluablesleftinthegustrooms.11．商务中心BusinessCenterTEL88888位于饭店大堂，为您提供全面的秘书服务：中英文打字、传真复印、收发电子邮件、邮寄等服务。服务时间：08：00-22：00Locatedinthelobby,weprovideyouwiththecomprehensivesecretarialservice.suchastypewritinginChineseorinEnglish,Faxandcopyingservice,E-mailservice,purchasingticket,mailing,etc.ServiceHours：08：00am-10：00pm12．商场ShoppingCenterTEL80117位于饭店大堂东侧，为您提供地方特色产品、旅游产品、艺术品、日常用品、饮料、食品等。服务时间：08：00-22：00Locatedinthelobby,itofferslocalspecialties、tourismproducts、rootcarvingartwork、articlesfordailyuse、softdrinksandfood,etc.ServiceHours：08：00am-10：00pm13．残疾人士设施HandicappedFacilitiesTEL80000饭店备有轮椅车，如需使用请与行李房联系。Wealsoofferwheelchairandwalkingstick.PleasecontacttheLuggageRoomifyouneed.14．着装Dressing我们建议您在饭店所有餐厅和公共场所穿着合适的衣装。Weadviseyoutoweartheproperformaldressinallrestaurantsandpublicplaces.15．停车Parking饭店拥有停车场，请按指定车位停放车辆。有碍车道畅通、消防、安全及专用泊车的车辆，如有损坏饭店不予负责。如需专门监管的车辆，请告知在场保安员，我们将会记录，妥加看护。饭店敬告各位车主，请勿将贵重财物放在车内，住店宾客可将贵重物品交饭店寄存处寄存。Wehavetheparkingarea.Pleaseparkyourcarasshown.Wearenotresponsibleforanydamageifyouhinderthepath,fighting-fireandsecurityetc.Pleaseinformourguardifyourcarneedspecialcare.Wewillmakesomenotesandbecareforthecar.Pleasedon’tleaveyourvaluablesinthecar.Ifyouhaveones,pleaseplacetheminthesafedepositboxoftheFrontDeskinthelobby.客房服务GUESTROOMSERVICES1．客房中心HousekeepingCenterTEL80115客房中心24小时为您服务，如有需要请与客房中心联系。Wewillserveyouthewholeday.Pleasecontacthousekeepingcenterforassistance.2．房间清洁服务RoomCleaningTEL80115您若需要服务员尽快为您清理房间，请将“请即打扫”牌挂于门外或与客房中心联系。Hang“MakeupRoom”signboardatthedoorknoborcallhousekeeping,andthenwe’llcleanyourroomatsoonaspossible.3．房间夜床服务Turn-downServiceTEL80115饭店为您提供每日开夜床服务。Wehavedoturndownserviceforyoueveryday,pleasecontacthousekeepingcenter.4．洗衣服务LaundryServiceTEL80115。Weofferdrycleaning,washingandpressingservice.TheRoomAttendantcomestocollectthewashingbagbefore10：00ameverydayandsenditbackinthesameday.Expressserviceisavailablealsotoyouwithin4hours.PleaserefertotheLaundryListinyourroom.fordetails.5．小酒吧Mini-BarTEL801158客房内备有小酒吧，为您准备了多种酒水及小吃。我们会每日补充消耗，同时您的消费额将被计入到您的账单。如有其他需要，请随时与客房中心联系。Thereisamini-barwithmanykindsofdrinkandsnacksinyourroom.Wewillreplenishthemandthesumofchargewillberecorded.Ifyouwantanythingelse,pleasecontacthousekeepingcenter.7．送餐服务RoomServiceTEL80888服务时间：09：30-09：00ServiceHours：09：30am-09：00am8．擦鞋服务Shoes-shineServiceTEL80115每间客房都配有擦鞋布。如有需要擦鞋服务，请将鞋放入房间衣柜鞋鞋篮或与客房中心联系。Eachroomprovideshoe-shinecloth,PleaseputyourshoesintothebasketinthecabinetorcontactHousekeepingifyouneed.9．叫醒服务Wake-upCallTEL9请拨“9”与总机接线员联系，确定为您叫醒时间。Pleasedial“9”tocontactwiththeOperatorandconfirmyourwake-uptime.10．饮用水DrinkingWaterTEL80115客房卫生间的直饮水是可以直接饮用的。我们建议使用电水壶煮沸后再饮用。如有需要请与客房中心联系。Thewaterfromthetapinthebathroomcanbedrunkdirectly.Youmayusetheelectronickettletoboilthewater.Pleasecontacthousekeepingforassistance.11．电话TelephoneTEL9每个房间都配备长途直拨国际/国内电话系统。如要拨打长途电话，拨“9”请总机接线员协助。Everyroomisequippedwiththedirectinternationalanddomesticdialingsystem.Ifyouwanttomakealongdistancecall,dial“9”forhelp.12．电吹风HairDryerTEL80115客房内备用电吹风可供您使用。Thereisahairdryerintheroomforyou.13．冰块IceCubeTEL80115客房中心可以为您提供冰块，如有需要请与客房中心联系。Wepreparetheicecubeforyouinthehousekeeping.Pleasecontactusifyouneed.14．电熨斗/烫衣板Iron/IronBoardTEL80115客房中心备有电熨斗和烫衣板。如有需要可打电话联系。使用时，请注意安全。Thereareironandironboardinhousekeepingcenter.Pleasecontactusforassistance.Pleasetakecareofyourself.15．房间保密/电话免打扰TEL9KeeptheRoomNumberSecret/AvoidBeingDisturbedbyTelephone如果您不想被打扰，请按房间取电处“请勿打扰”键，并可拨“9”与总机接线员联系。Ifyou’dliketokeeptheroomnumbersecretandavoidbeingdisturbedbytelephone,please.pressthekeyof“DND”onthewallandcontacttheOperatorby“9”.16．失物招领LostAndFoundTEL80115如有物品遗失，请与客房中心联系。遗留物品饭店将保留三个月，易变质物品保留三天。在上述期限内无人认领的物品，饭店将会自行处理。Pleasecontacthousekeeping,Ifyouhavethingslost.wewillkeepthelostthingsfor3months.Perishablegoodswillbekept3days.Weareentitledtodealwiththembeyondthedeadline.17．电视节目TVChannelTEL80115饭店所有客房均有遥控彩色电视，提供多种语言的国内外卫星、有线电视频道。Eachroomprovidesremote-controlcolorTVwithsatellite&cablechannels.Ifyouwanttoknowtheprogramarrangement,checkplaybillplease.18．网上漫游InternetServiceTEL80115饭店客房为您提供无线及宽带免费上网服务Theguestroomshadfixedwithbroadbandaccessandwirelessinternetalso.Youcangetontheinternetinyourroomforfree.19．空气调节AirConditionerTEL80115饭店装有中央冷暖空调系统，每个房间都有独立调节室温的控制器。如需协助，请与客房中心联系。Thehotelhasthecentralair-conditioningsystem.Thereisindividualair-conditioningcontrolineveryguestroom.Forassistance,pleasecallhousekeeping.20．电源总开关EnergySaverTEL80115客房内配有电源总开关。进入客房，只需将门卡插入墙上的控制开关，客房内的电源就会接通。离开房间时，请别忘记把门卡取出。ThereisanEnergySaverineachroom.Youmaygettheelectricityinsertingtheroomcardintotheswitchonthewall.Don’tforgettotakethecardwhenyouareout.21．电源说明PowerSupplyTEL80115客房内电压系统为220伏特和110伏特，如需使用多种插座及变压器，请与客房中心联系。为安全起见，请不要在房内私自使用电器设备和烹调设备，请不要使用大功率电器。Thevoltageofpowersupplyinyourroomis220Vand110V.Contactusifyouneedanadapterortransformer.electricorcookingequipmentswithoutpermissionisforbiddeninordertoguaranteeyoursafety.Pleasedon’tuseotherapplianceofhighpower.22．环境保护EnvironmentalProtectionTEL80115为保护环境，避免过量使用洗涤剂，请将需要更换的毛巾置于浴室内的毛巾筐内，床上用品在您住店期间每两天更换一次。Forthesakeofenvironmentalprotectionandavoidconsumingtoomuchdetergent,pleaseplacetheusedtowelsinthetowelbasket.Wewillchangethebedsheet,bedcover,pillowcaseeverytwodayduringyourstayinourhotel.23．紧急情况EmergencyTEL80115如遇紧急情况请联系客房中心或总服务台。

Ifanyemergencyhappens,pleasecontacthousekeepingcenterorfrontdesk.餐饮服务FOOD&BEVERAGESERVICES1．宴会预订BanquetReservationTEL80888饭店二层、三层、五层设有不同风格的大小宴会厅、多功能厅及包间。如您需要安排宴会、酒会等有关的社交宴请，请与餐饮预订中心联系。服务时间：09：00-21：30Wehavedifferentkindsofsmallandbigbanquethalls、multi-functionhallandbalconies，locatedon1stand3rdand5thfloor.PleasecontactF&BReservationServiceHours：09：00am-09：30pm2．大堂吧LobbyBarTEL80108饭店一楼独特的休闲酒吧，为您提供会友、小憩之理想去处。服务时间：10：00-14：0017:00-20:00OurLobbyBaron1stfloorisanexcellentleisureplaceforyoutomeetyourfriendsorhaveabreak.ServiceHours：10：00-14：0017:00-20:003．西餐厅WesternRestaurantTEL8128位于饭店一层，提供中、西式自助早餐、午餐和晚餐，并提供16小时客房送餐服务。服务时间：早餐07：30-09：00午餐11：30-13：30晚餐17：30-21：30Locatedon1stfloor,WeofferChineseandwestern-stylebuffetbreakfast,lunchanddinnerwith16hoursroomservice.ServiceHours：B07：30am-09：00amL11：30am-01：30pmS05：30pm-09：30pm4．行政酒廊ExecutiveLoungeTEL8820位于饭店二层，为您提供各种饮品、小点，是您休闲、聊天、休息的最佳场所。服务时间：11：00-00：00Locatedonthe8thfloor,providesyouwithvariousofdrinkandsnacks.ServiceHours：11：00am-00：00pm5．中餐厅ChineseRestaurantTEL80888位于饭店二、三层、五层，经营高档“官府菜”、燕、鲍、翅、海鲜等粤菜，特色鲁菜及本地风味佳肴服务时间：午餐11：30-13：30晚餐17：30-21：30Locatedonthe2ndand3rdfloorofthehotel,itprovidesyouwithmanykindsofspecialdishesasCantonflavorsuchasAbalone,Bird’snetandthesharkfin.，andalsoprovidesyouwithspecialSichuancuisineandZhangjiakoudishes.ServiceHours：L11：30am-01：30pmS05：30pm-09：30pm6．会议室ConferenceRoomTEL81680

位于饭店三层，拥有可接待10-200人的各种规格会议室。如需使用请与销售部联系。

Locatedonthe8thfloor,has8Various-specificationconferenceroomswhichcanhold10to200persons.Ifyouneed,pleasecontactthemarketing&salesdepartment.7．送餐服务RoomServiceTEL80888饭店提供房内中餐、西餐用餐服务。服务时间：09：30晚09：30OurhotelprovidesinroomWesternandChinesefoodServiceHours：09：30pm-09：30am

会馆服务HEALTH&ENTERTAIMENTSERVICE1．游泳馆SwimmingPoolTEL80020位于饭店负二层，为全循环活水泳池，水质清澈透明，游泳是健身和减少脂肪的最佳运动方式。服务时间：14：30-22：30Locatedonthe2ndfloor,providesyouwithcyclerunningwaterpool,Swimmingisfitnessaddreduceadiposethebestmodeofmotion.ServiceHours：14：30am-22：30pm2．健身房GymnasiumCenterTEL80020位于饭店负二层，有氧健身器材,是您训练心肺功能的好地方。服务时间：14：30-22：30Locatedonthe2ndfloor,wehaveaerobicfitnessequipment.Itisagoodplacefortrainingcardiopulmonaryfuction.ServiceHours：14：30am-22：30pmServiceHours：24hours3．棋牌室ChessandMahjongRoomTEL80020位于饭店负二楼，配有先进的全自动麻将机供您使用。服务时间：14：30-22：30Locatedonthe2ndfloor,theenvironmentiselegantandithasadvancedandautomaticMahjongmachines.ServiceHours：14：30am-22：30pm安全指南SAFETYDIRECTORY1．为了使您在本饭店能愉快而安全地居住，请您与我们合作并遵守下列措施：Toensureyouhaveapleasantstaywithus,weneedyourcooperation.Pleasedoasthefollowing:——请将现金和贵重物品存放在大堂保险箱内。Pleaseplaceyourcashandvaluablesinthesafedepositboxinthelobby.——如您不希望接听电话，请通知饭店接线员。Advisehoteloperatorifyouwanttomissyourincomingcalls.——所有饭店员工会身穿制服，胸前佩戴员工牌，否则请勿让他/她进入您的房间。Pleasenotethatonlyuniformedhotelemployeeswithnametagsarepermittedtoserveyouinguestroombyyou.——外币兑换应在大堂接待处，请勿与不相识的人员兑换外币。ForeigncurrencyonlycanbeexchangedattheReceptionDesk.Donotexchangeyourforeigncurrencywithstrangersbyyou.——请勿轻信兜售免费旅游或其他服务的电话。若经常受到这种干扰，请通知大堂经理。Donotacceptcallsfromstrangersofferingfreetoursandotherservices.PleasetelltheAssistantManagerifyouarebeingbotheredbythem.——如果您发现任何疑点或可疑人物，请立即通知大堂经理。Ifyouseeanysuspiciouspersonsoranyqueries,pleasecontacttheAssistanceManagerimmediately.——随身携带门卡时，请妥善保管。请勿将门卡交给他人。当离店时，请务必将门卡归还总台收银处。Makesureyourselfwithyourroomcard.Donothandsyourroomcardtoanyotherpersonwhoisnotregisteredinyourroom.PleasereturnyourroomcardtotheCashierDeskwhenyoucheckout.——离开房间或晚上休息前，请关好门窗。请注意本地气候，保重身体。外出游览，请注意食品卫生和安全。Toensureyoursafety,pleaseshutthewindowsanddoorofyourroombeforedepartingorsleepingatnight.Toensureyourhealth,pleasenoticethelocalclimate,takecareofyourselfandpayattentiontothefoodsanitationandsecurity.2．宾客注意事项Guest’sNotices——饭店设有消防水喉、灭火器材等消防设施，请勿随意动用。Eachfloorequippedwithmodernfire-fightingequipment,Pleasedonotmovecasuallyexceptemergency.——入住时请出示身份证、护照或其他有效证件。Uponregistration,youarerequestedtoshowyourownidentificationcard,passportorothervalidcredentials.——请不要让未登记入住的客人在您的房间过夜或转租给其他人。Youarenotallowedtokeepunregisteredguestsinyourroomovernightorsublettheroom/bedtoanotherperson.——易燃、易爆、有毒和放射性物品请勿带入饭店内。未经许可，禁止在饭店客房内使用大功率电器烧煮食物或作其他用途。Inflammable,explosive,poisonousandradioactivearticlesarenotallowedtotakeintothehotel.Cookingorunauthorizedelectricityconnectionisnotallowedinyourrooms.——携带枪支、弹药等必须登记，并按公安部门的规定由公安部门代为保管。AllfirearmsandweaponsmustberegisteredandkeptbythePublicSecurityBureau.——严禁赌博、嫖娼、卖淫、偷窃、吸毒、走私贩私等违法犯罪活动。Illegalactivitiesorcriminaloffencesarestrictlyforbidden,suchasgambling,prostitution,drugtakingandsmugglingetc.——如违反《中华人民共和国治安管理处罚法》，将会受到相应的处罚。ThePublicSecurityBureauhastheauthoritytotakenecessaryactioninaccordancewiththeSecurityMaintenancePenaltyRegulationsofthePRCorotherrelevantlawsincasesofviolation.——请勿将宠物带入饭店。Petsarenotallowedinthehotel.——请勿让您的小孩独自在饭店公共区域或房间内玩耍，以免发生意外。Toavoidanyaccident,pleasetakegoodcareofyourchildrenanddonotleavethemunattendedinpublicareasorroomofthehotel.——根据公安机关的规定，所有访客请在晚上11时以前离开饭店客房。AccordingtoPublicSecurityAuthority,visitorsaretoleavetheguestroomsbefore11：00pm.3．安保Safeguard

饭店安保人员及覆盖公共区域的闭路监控为您提供全天候的安全保障。为了您自身安全，请谨记在客房内锁上双重门锁并在确认访客身份后方可开门。如需任何的安保服务请与大堂经理联系。ThesafeguardandCCTVequipmentwillensureyoursafetythewholeday.Foryoursafety,pleaseremembertolockthedoorwithdoublelocksandopenthedoorafterconfirmingtheguest’sID.Ifyouneedanysafeguardservice,pleasecontacttheassistantmanager.4．火警FirePrevention——如遇火警，请千万不要使用电梯。饭店每个楼层都设有安全出口和紧急疏散通道。详细请参阅您房门后的紧急疏散通道图，务必使用离您最近的疏散通道。Incaseoffire,donotusetheelevators.Emergencyexitsandstaircasesarelocatedoneachfloor.Thefireescapeplanstickonthebackofyourdoorindicatesyournearestemergencyexit.Pleasereadcarefully.——为了防止火灾的发生，客房内禁止使用明火、烧煮食物和使用大功率电器，请勿存放易燃易爆物品。请勿在床上吸烟。Pleasenotethatinordertoavoidcreatingfirehazards,cooking,openflamesandhigh-powerappliancearenotpermittedinguestrooms.Nohazardousorinflammablechemicalsmaybestoredinguestroomsandpleasedonotsmokeinbed.——饭店每间客房均设有烟感报警器。当烟雾超过一定浓度时，会自动示警，有关人员将迅速赶到现场处理。Thereisasmokesensorineachroom.Itwillautomaticallyalarmwhensmokegetstatedsolubility.ThestaffsoftheSecurityDepartmentwilldealwithitsoon.——饭店配备了最先进的火灾报警系统，我们训练有素的员工能够应付任何的紧急情况。饭店和各个区域包括客房均安装有烟感报警器和消防喷淋装置。所有火警探测点均实行24小时监视。如发生紧急情况，饭店会通过公共广播系统向您通报。Thereisthemostadvancedfirealarmsysteminthehotel.Ourprofessionalfirefightercancopewithanyemergency.Thereisalarmsensitivetosmokeandfirefightingset.Allfirealarmprobesaremonitoredallthetime.Oncethereisemergency,thehotelwillnoticetheguestsbypublicbroadcastingsystem.5．火警须知Firealarmnotice如果您无法离开房间Ifyoucan’tleavetheroom留在房间里——如果不能撤离，您的房间是最安全的地方。Pleasestayintheroom.It’sthesafestplace.

关闭空调——为防止烟雾进入您的房间，请将空调开关置于“OFF”位置。Turnofftheairconditioninordertopreventthesmokediffuseintotheroom.Pleaseplacetheswitchto“OFF”.

用湿的衣物塞住门缝——湿的毛巾、床单或毯子可以防止烟雾从门缝中进入房间。Stuffthegapofthedoorwithwetclothessuchaswettowel,bedspreadorcarpettopreventthesmokediffuseintotheroomthroughthegapofthedoor.除去所有窗帘——若不幸火灾由窗户进入，附近不能有任何易燃物。Removetheentirecurtain,ifthefirecomefromthewindows,thereshoulddon’tbeanycombustiblegoodsnearby.在浴缸里盛满水——浴缸内盛满水，并把垃圾桶和冰桶放在附近提水用。这样您可以快速弄湿衣物防止烟雾进入。Thebathtubshouldbefullofwater,placetherubbishbinandicebinnearbysothattheycanbeusedtotakewater,andthusyoucanwetclothesassoonaspossibletopreventthesmoketodiffuseintotheroom.表明您在房间——在窗口挥动床单以提示消防人员您的房间有人。Showthatyouareintheroom,pleasewavethebedspreadtoshowtothefirefightersthatyouareintheroom.身体放低贴近地面——用一块湿布盖住口鼻以便呼吸。Placeyourselfontheground.Pleasecoveryourmouseandnosewithwettowelsothatyoucanbreathe.浇水——用垃圾桶往发烫物体的表面如墙壁、房门浇水。Sprinklewater.Pleasesprinklewatertothesurfaceofburnedgoodssuchasthewallandthedoorwithtrashbin.不要打破窗户——除非迫不得已。您可能稍后需要它们阻隔浓烟。Don’tbreakthewindowunlessyouhavetodo.Maybeitcanpreventthethicksmokelater.

保持镇定——不要慌张，保持放松和思考。您的实际危险几乎总是比您想象中的小。Keepcalm,relaxandthinkingabout.Theactualsituationisnotsodangerousasthatyouimagine.

如果您被要求撤离房间Ifyouareaskedtoleavetheroom带上您的房门卡——如果您在自己房间里，请带上房门卡。Pleasetakeyourkeycardofthedoor.Ifyouareinyourroom,pleasebringyourkeycard.

先试探温度——用手背试探通向走廊的房门是凉或烫。如果房门很烫请勿打开。Pleasetrythetemperatureofthedoor.Trythedoorthroughtothecorridorwiththebackofyourhandtosurewhetheritiscoolorhot.Ifitistoohot,pleasedon’topenthedoor.

如果房门不烫请小心打开——如果通向走廊的房门并不烫，请小心打开并注意浓烟。Ifitisnothot,pleaseopenthedoorcarefully.Ifthedoorthroughthecorridorisnothot,openitcarefullyandbecareofthethicksmoke.

如果门外有明火或浓烟——快速关闭房门并留在房内。Ifthereisfireorthicksmoke,pleaseclosethedoorquicklyandstayintheroom.撤离时请贴紧墙壁——前往紧急出口时请始终贴紧墙壁。如果环境黑暗或有烟雾，默数通往紧急出口的房门并沿墙壁走。尽量往下走，因为起火层以下楼层的空气较新鲜。Pleasemakeyourselfclosetothewallwhenleaving.Pleasemakeyourselfclosetothewallallthetimewhenyougototheemergencyexit.Ifitisdarkorthereismuchsmoke,pleasegototheemergencyexitalongthewall.Pleasegodownassoonaspossiblebecausetheaironthefloorbelowthefloorwherethefirehappenedisfresh.

小心撤离——打开紧急出口门以前记得试探温度，注意楼梯内是否有浓烟。如果楼梯安全，向下一直走到底层。如向下途中遇到浓烟，则寻找另一处没有浓烟的走廊或楼梯。千万不要试图穿过浓烟。Pleaseleavecarefully.Remembertotrythetemperaturebeforeopenthedoor.Noticeifthereisthicksmokeinthestairornot.Ifitissafe,godowntothegroundfloor.Ifthereisthicksmoke,pleasegodownalongthestairorcorridorwithoutsmoke.Becarefulnottotrytogothroughthethicksmoke.

不要使用电梯——如遇火警，请勿使用电梯。Pleasedon’ttakeelevator.Ifthereisfirealarm,don’ttakeelevator.如果您发现紧急出口被堵塞Ifyoufindthattheemergencyexitisblockedup

回到您的房间——如果楼梯弥漫浓烟，紧急出口变得不安全，如有可能请返回您的房间，这是您最安全的地方。Gobacktoyourroom.Ifthecorridorisfullofthicksmokeandtheemergencyisn’tsafe,gobacktoyourroomassoonaspossible,itisthemostsafeplace.如果您发现火灾Ifyoufindthefire

通知服务中心寻求帮助——如您在房间内发现起火或浓烟，请立即通知服务中心。Pleaseasktogethelp.Ifyoufindthefireinyourroom,pleasenoticetheservicecenterimmediately.启动最近的火灾报警器——如果您在走廊里，在走廊的每一个紧急出口附近都设有报警器，敲碎报警器玻璃后按下火警报警按钮。Openthenearestfirealarm.Ifyouareinthecorridor,thereisafirealarmneartheemergencyexit,breaktheglassofthefire-alarmpushthefirealarmbutton.关闭起火处的门——如有可能，请关闭起火附近的每一扇门以防火灾蔓延。Closethedoorwherethefirehappened.Pleasecloseeverydoornearwherethefirehappenedtopreventthefirefromspreading.在不危及人身安全的情况下熄灭火苗——如遇火苗，请使用灭火器。Extinguishthefireonconditionthatitdoesn’thurtyourself.Ifyouencounterthefire，pleaseusethefireextinguisher.逃离大火——若火灾非常严重，如有可能请撤离大楼。Escapefromtheconflagration.Ifthethereisaconflagration,pleaseleavethebuildingassoonaspossible.记得随身携带房门卡——在撤离前，记得带上房门卡。在房间内请始终将房门卡放在同一处。Remembertotakethekeycardwithyou.Beforeleavingremembertotakethekeycard.Placethekeycardatthesameplaceallthetime.在通往您的房间的途中，请特别留意Onthewaytoyourroom,pleasespeciallynotice——最近的火灾紧急出口的方位。Thenearestplaceoftheemergencyexit——记住从您的房间到紧急出口共有几扇门。Rememberthenumberofthedoorfromyourroomtotheemergencyexit.——开启紧急出口并检查楼梯。Openthee