酒店服务英语

酒店服务英语Tag内容描述：<p>1、饭店 英语 HotelHotel EnglishEnglish 2 2 pptdesign.blogbus.compptdesign.blogbus.com Unit Seven Room Services 3 3 pptdesign.blogbus.compptdesign.blogbus.com Word Reference:Word Reference: 客房部 housekeeping department 客房服务员 housekeeper Proportion prp()n 比例 maintenance meintnns 维修 万能钥匙 master key personal identification 表明个人身份 请勿打扰 Do Not Disturb Consumption knsmpn 消费 expendables ikspendbl n.消耗品 hospitality ,hspitlti a.热情好客 4 4 pptdesign.blogbu。</p><p>2、English Training ManualBASIC ENGLISH Basic English for Hotel Service称谓：1、 直接称谓：Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX, Sir, Madam, Gentlemen, Lady, young gentleman.问好：2、 Good morning, sir/madam早上好！先生/夫人。3、 Good afternoon, sir/madam下午好！先生/夫人。4、 Good evening, sir/madam晚上好！先生/夫人。5、 Hello!您好！6、 How do you do?您好！7、 How are you, sir/madam?先生/夫人，好吗？欢迎：8、 Welcome to the TianFu Sunshine Hotel.欢迎光临天府阳光酒店。9、 Nice to meet you.很高兴见到您。</p><p>3、饭店服务英语练习答案Unit One Part Two Exercise I - Id like to reserve several rooms at your hotel.- I want to reserve three twin rooms and one family suite.- Can I have your name, please?- Mary Brown- Can you give me your telephone number?- No. 1125 College Road, Haidian District, Beijing- When will you be arriving, please?- Three twin rooms and one family suite for three night from Oct. 10th to Oct. 12th. Is that right?- We are looking forward to seeing you。</p><p>4、酒店服务英语课程标准课程代码：00115课程类型：专业必修课学时：36学分：2适用专业：酒店管理专业一、课程定位酒店服务英语课程是酒店管理专业的必修课程之一，是培养学生从事涉外酒店服务工作所需的实用英语技能的课程。本课程旨在培养学生具有较强的语言表达能力，掌握酒店服务工作的基本业务流程和技能，在培养学生扎实的英语语言表达能力的同时，联系旅游服务工作实际。</p><p>5、Unit Five Telephone OperatorTeaching aims ：1.practice the students listening ability2.practice the students speaking ability3.let the students know the telephone behavior and master some useful sentences for operator.Teaching focus:1. telephone behavior2.some useful sentencesTeaching difficult*how to use correct terms to answer telephone.Capacity-building methodsReading and speaking.Role playTeaching classes4First 2classesTeach。</p><p>6、Part One Hotel Courteous English 酒店礼貌用语 Unit One Welcome to Our Hotel 第一单元 欢迎光临我们的酒店 Part 3 Words and Phrases词汇与短语 good adj 不错的 好的 morning n 早晨 上午 sir n 先生 welcome。</p><p>7、HotelEnglish 酒店英语 Greetings问候 Pleasesmileandkeepeyecontactwhenyougreettheourguest 问候客人的时候 请微笑并保持目光接触 Greetings问候 Forthefirsttimewhenyouaguest say 第一次见到客人时 GoodMorning Sir Ma am早上好 先生 女士 Greetings问候 Fo。</p><p>8、Ruising.butterfly,Ruising.Butterfly hotel,Everyday English(常用表达),1.Addressing（称呼） first name / given name 名字 surname / family name / last name 姓 full name 全名 英语中人名的顺序为 “名字+姓氏” name and initials姓名缩写。</p>